UPC contract changes advertised today

wolfyboy555 · 02-01-2015 3:32pm

Time to ring up again? Got the following email today:

We’re writing to inform you that the price of your UPC service will go up by €5.00 a month from 1 February 2015 and will be reflected in your next bill. While a price rise is never welcome, it means that we can bring you even more of the best value and most exciting entertainment in 2015.
If your account currently includes a promotional offer or discount, rest assured this will continue to be applied until the promotional period comes to an end.
Some of our Home Phone call rates will increase from 3 March 2015. You can find more details on these changes in the link below.

I am currently in the half price deal paying €40 p/m but it's expires next month I think!

slave1 · 02-01-2015 3:43pm

Thanks for the heads up, mine expires at the end of this month so time to start hunting some prices soon

Pablo1802 · 02-01-2015 3:44pm

wolfyboy555 wrote: »

Time to ring up again? Got the following email today:

I am currently in the half price deal paying €40 p/m but it's expires next month I think!

I got it too, but shortly after I had another one email :

"Don’t miss out on getting an even better bundle in 2015 for no additional monthly cost. Claim your new and improved bundle today

You’re enjoying the best entertainment around

An ever-growing selection of channels
You’ll be enjoying over 100 channels with something for everyone including great channels like the Disney Channel, Disney Junior and the Discovery Channel.

New improved Horizon GO - now out of home as well
Watch 73 channels at home and 48 channels out of the home including favourites like the RTÉ channels, TV3, 3e, and On Demand box sets plus more.

Fastest Broadband in Ireland - 240Mb
With 240Mb Broadband plans available, UPC is the undisputed heavyweight of Broadband in Ireland.

Get even more entertainment at no extra cost

Horizon Max TV with My Prime
- Over 100 channels with all the popular Irish and UK channels

- Record 4 programmes while you watch a 5th

- 22 HD channels included as standard

- One neat Horizon box

Unlimited Broadband
- Unlimited 240Mb Broadband

- Unlimited usage

Calls Included
- Limitless calls to all Irish numbers, including mobiles, plus 400 minutes to 22 international destinations

- Now includes calls to Irish mobiles

CLAIM NOW"
If you're on a special deal, clicking CLAIM NOW means choosing a new package and a brand new contract for another 12 or 18 months without further discounts...

coldfire1x · 02-01-2015 3:55pm

I got a notice of €7 price increase. :eek::mad:

At the moment paying €73.

I am out of contract though. Just wondering how to approch UPC to get some discount?

wolfyboy555 · 02-01-2015 3:59pm

Pablo1802 wrote: »

I got it too, but shortly after I had another one email :

"Don’t miss out on getting an even better bundle in 2015 for no additional monthly cost. Claim your new and improved bundle today

You’re enjoying the best entertainment around

An ever-growing selection of channels
You’ll be enjoying over 100 channels with something for everyone including great channels like the Disney Channel, Disney Junior and the Discovery Channel.

New improved Horizon GO - now out of home as well
Watch 73 channels at home and 48 channels out of the home including favourites like the RTÉ channels, TV3, 3e, and On Demand box sets plus more.

Fastest Broadband in Ireland - 240Mb
With 240Mb Broadband plans available, UPC is the undisputed heavyweight of Broadband in Ireland.

Get even more entertainment at no extra cost

Horizon Max TV with My Prime
- Over 100 channels with all the popular Irish and UK channels

- Record 4 programmes while you watch a 5th

- 22 HD channels included as standard

- One neat Horizon box

Unlimited Broadband
- Unlimited 240Mb Broadband

- Unlimited usage

Calls Included
- Limitless calls to all Irish numbers, including mobiles, plus 400 minutes to 22 international destinations

- Now includes calls to Irish mobiles

CLAIM NOW"
If you're on a special deal, clicking CLAIM NOW means choosing a new package and a brand new contract for another 12 or 18 months without further discounts...

Very sneaky on their part!

Pablo1802 · 02-01-2015 4:05pm

wolfyboy555 wrote: »

Very sneaky on their part!

UPC simply took a lesson from last year and probably some UPC customers would agree with above offer by just clicking the button.
It is the time to make another call to cancellation team again

tigershould · 02-01-2015 4:12pm

Pablo1802 wrote: »

It is the time to make another call to cancellation team again

Does anyone have the direct line into the cancellation team, thanks.

shaddupayaface · 02-01-2015 4:26pm

The price of your UPC service is going up so we can keep giving you the best
Account Number: xxxxxxx
Dear Xxxx

We’re writing to inform you that the price of your UPC service will go up by €7.00 a month from 1 February 2015 and will be reflected in your next bill. While a price rise is never welcome, it means that we can bring you even more of the best value and most exciting entertainment in 2015.

If your account currently includes a promotional offer or discount, rest assured this will continue to be applied until the promotional period comes to an end.
Some of our Home Phone call rates will increase from 3 March 2015. You can find more details on these changes in the link below.

We’re changing your UPC service
and making it even better:

20 Extra TV Channels
By 1 February 2015 we will have upgraded your TV pack, giving you 20 extra channels to choose from, including SyFy, Animal Planet, Disney and Disney Junior. That will bring the total number of channels to 100.

Introducing My Prime
My Prime is an enhancement to your Horizon TV service and will be available from February 2015. Enjoy box sets and favourite movies for you to watch on any device at any time for FREE, with regular updates so there’s always something new to view.

More Home Phone minutes
We’re upgrading your Anywhere 150 Home Phone Pack from 1 February 2015 to give you an extra 150 minutes including calls to Irish mobiles. That’s double the minutes you have already.

To find out more about these changes visit our website at www.upc.ie/

We really hope you want to continue enjoying all the great value entertainment you get from us. But if you wish you can downgrade or cancel your service within 30 days of receipt of this notice without any penalty or cancellation fee.
We would like to take this opportunity to thank you for your continued custom and for selecting UPC.
Kind regards

This is the email I received today. I'll be on the phone to them to cancel!

peppa 1986 · 02-01-2015 4:27pm

Just got an email with increase of 16.01 per month.....robbery...will have to change

shaddupayaface · 02-01-2015 4:29pm

Can't find cancellation number but 1890 940 140 is the number for the loyalty team if this helps.

Roddy23 · 02-01-2015 4:30pm

How would one go about cancelling their 12 month contract after receiving the same email about price increases? We're moving house before the end of the month and want to cancel but not pay out the 200euro fee and it looks like due to the increases they've changed the contract.

Mimikyu · 02-01-2015 4:50pm

This post has been deleted.

Cushie Butterfield · 02-01-2015 4:54pm

Roddy23 wrote: »

How would one go about cancelling their 12 month contract after receiving the same email about price increases? We're moving house before the end of the month and want to cancel but not pay out the 200euro fee and it looks like due to the increases they've changed the contract.

Ring 1908, choose accounts & billing, tell them you want to cancel, they'll put you through to cancellations/retentions/loyalty dept who will try to make you an offer to stay. Refuse. They'll give you an email address to send your 30 days cancellation notice to. Make sure you say you're cancelling due to increased charges & therefore not liable for penalty fees.

Pablo1802 · 02-01-2015 5:21pm

shaddupayaface wrote: »

Can't find cancellation number but 1890 940 140 is the number for the loyalty team if this helps.

Loyalty department on 061272190

tharmor · 02-01-2015 5:25pm

Called them...said since u r currently on offer cannot do anything pls cancel !! Cancellation team will call u just before last date !!

Tramps Like Us · 02-01-2015 5:27pm

lads can I cancel, then sign back up again to get another intro offer? (or get the housemate to sign up)

Mervyn Skidmore · 02-01-2015 6:09pm

Tramps Like Us wrote: »

lads can I cancel, then sign back up again to get another intro offer? (or get the housemate to sign up)

That's what I did last year. Myself and the girlfriend living together so I cancelled and then she signed up on a 6 month offer. Worked out pretty well.

tharmor · 02-01-2015 6:25pm

Their website was down entire day today for 3-4 hrs...

JTMan · 02-01-2015 9:57pm

Pablo1802 wrote: »

Loyalty department on 061272190

Thanks. Are they open at the weekend?

Fresh Pots · 02-01-2015 10:00pm

tharmor wrote: »

Their website was down entire day today for 3-4 hrs...

Short day that!

Fresh Pots · 02-01-2015 10:01pm

JTMan wrote: »

Thanks. Are they open at the weekend?

No, monday-friday 9-5.

questionmark · 03-01-2015 12:51am

hi , i didnt get an email

dose that mean my price will stay the same ?

massy086 · 03-01-2015 1:02am

I got my email goibg up by 9.99 .ow well time to play games again with them

south · 03-01-2015 1:14am

Also got the email, going up by 12.99!! That's a very big jump

mckildare · 03-01-2015 1:26am

After reading through this ball of confusion;

1st email; 5 euro increase with a change in Phone - Freetime World local and national calls becoming all day instead of just offpeak

2nd email: Upgrade from Digital Value to Horizon Max, 120Mb to 240Mb and addition of unlimited calls to Irish mobiles..

Signing a new contract is ok with us. Staying where we are for at least another year from February anyway. Seems ok for an extra 5 euro unless I'm missing something?

Benzino · 03-01-2015 1:36am

Unless I'm missing something, this is actually good news for me as I will be able to "change" my package to the same one, which is now €5 cheaper than it was when I signed up. Or switch package and pay an extra fiver a month for twice the speed I am currently getting. The only thing I'm unsure of is the contract length, couldn't see any mention of it.

dubal · 03-01-2015 1:42am

According to my email, its going up by €17 200mb to 240mb should make no real difference :-(

Its such a waste of everyone's time when you have to go through this every time. I think I'll really leave this time!

Dubal

hfallada · 03-01-2015 4:42am

You have to question why are they giving a ton of price increases in the last few years when Sky is launching their fiber broadband next month. UPC had to gain their customers from Eircom. They will happily move on if they can get a similar service elsewhere

.G. · 03-01-2015 10:56am

Mine is going up 2 euro which on the face of it is OK but I've been on a half price for a year deal so it's going up 2 quid in top of returning to it'd full price. I'll be going saorview if I can't get a similar deal this time around. Hardly watch the telly anyway.

ninty · 03-01-2015 12:11pm

How soon do they cut u off if you just get rid of analogue tv part of package

UPC contract changes advertised today

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