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Paddypower and Crystal Palace Drama

1568101119

Comments

  • Registered Users, Registered Users 2 Posts: 8,900 ✭✭✭Eire-Dearg


    Keano! wrote: »
    literally nothing about this in the media.... amazed!
    Good PR, I bet you there'll be something about it now.


  • Registered Users Posts: 626 ✭✭✭Superfint


    Keano! wrote: »
    I CANNOT believe this has worked... anyone like me wishing they'd gone higher with the bet? :o Greedy sod I am! :D

    Just got engaged last month, should have chucked a good bit on - could have went towards the wedding!
    :)

    I guess Headshot was more or less spot on last night regarding what would happen.

    Happy days:pac::pac::pac:

    Liverpool -1 is evens with PP, might wait for the line ups first though!


  • Registered Users Posts: 1,152 ✭✭✭PEACEBROTHER


    So bets are going through as normal bets ?


  • Closed Accounts Posts: 3,724 ✭✭✭Vanbis


    Superfint wrote: »
    I guess Headshot was more or less spot on last night regarding what would happen.
    Happy days:pac::pac::pac:

    No doubt he will be a verrry happy man, he can get his car fixed now.


  • Registered Users, Registered Users 2 Posts: 1,030 ✭✭✭Keano!


    Customer
    Hi Paul, have a few questions about my account.
    Customer
    Last night at 12am I logged off and there was €20 in my account. This morning I log on and my balance is €-1478.49. Now I check and it's €0.00. I'm wondering can you explain to me exactly what is happening?

    Agent
    Hi, the Settleing of the Crystal Palace match was settled incorrectly.The accounts were resettled correctly this morning but as a good will gesture Paddy Power have decided to pay out customers at the incorrect price they took last night.
    Customer
    I was aware of that, so what you're saying is that all my withdrawals are legit and I will be credited in my bank account?

    Agent
    Yes this is correct a very good willgesture from Paddy Power in relation to the price the bets were incorrectly settled at.
    Customer
    I have to say I'm very impressed by this.

    Customer
    Okay. So are you able to confirm for me how much my account (debit card) is due because I'm a little confused with the resettling notes on my account history.

    Agent
    No problem 1550 has been withdrawn to your card yesterday.

    Well.... those golf clubs need purchasing!


  • Registered Users, Registered Users 2 Posts: 8,900 ✭✭✭Eire-Dearg


    Can't beat a good customer service agent who knows his stuff and gets to the point.


  • Registered Users, Registered Users 2 Posts: 1,030 ✭✭✭Keano!


    So... the lot on United 2-0 against Arsenal this weekend? :D


    (I kid)


  • Registered Users Posts: 6,018 ✭✭✭TheMilkyPirate


    They took my 80 quid and gave me a tenner free bet but i'm onto them here now kicking up a fuss trying to get my 80 quid back, seen as everyone else is it's only fair! :pac:


  • Registered Users, Registered Users 2 Posts: 843 ✭✭✭Yellowledbetter


    Well done lads,and TBF,well done Paddy too.
    The publicity this will eventually bring him will be priceless,he still wins!!
    Enjoy your winnings chaps,I'm just p!ssed I was playing 5 a side at the time last night


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  • Closed Accounts Posts: 3,724 ✭✭✭Vanbis


    Keano! wrote: »
    So... the lot on United 2-0 against Arsenal this weekend? :D


    (I kid)

    I'm looking at something similar myself :D.

    I already threw €10 on the below for this weekend.

    Blackburn
    Sunderland
    Aston Villa
    Wigan Athletic


  • Registered Users, Registered Users 2 Posts: 1,030 ✭✭✭Keano!


    It hasn't sunk in yet that I'm over 1500 richer than 24 hours ago. Would love to know how much they lost out on.

    Is anyone here willing to ring in Joe Duffy? :D


  • Registered Users, Registered Users 2 Posts: 2,797 ✭✭✭Shane St.


    ha fair play lads. i was gutted i was out yday evening and missed it all. Ah well was pretty entertaining reading this thread the last 15hours


  • Registered Users Posts: 6,018 ✭✭✭TheMilkyPirate


    ft9 wrote: »
    Seriously though lads, Paddypower took some stick on here, now credit where credit is due, if it was any other bookmaker id say we could well be disappointed.

    Fair play Paddy!!!

    I( sincerely hope those lads who couldnt withdraw straight away get paid too, it would only be right, fingers crossed for everyone!

    TBH, Their saying it's a sign of good will but the only reason their letting you keep the money is they can't do anything about it. It's already gone to your bank account unlike mine and their having none of it here now. Trust me if PP could have stopped this money going to you they would have.


  • Registered Users, Registered Users 2 Posts: 1,030 ✭✭✭Keano!


    Should I break the media on my blog... think I will :D


  • Closed Accounts Posts: 3,724 ✭✭✭Vanbis


    baraca wrote: »
    TBH, Their saying it's a sign of good will but the only reason their letting you keep the money is they can't do anything about it. It's already gone to your bank account unlike mine and their having none of it here now. Trust me if PP could have stopped this money going to you they would have.

    Maybe they got the figures this morning and it was only a small loss with some people who withdrawed straight away and others who left it there or couldn't withdraw?


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  • Registered Users, Registered Users 2 Posts: 54,740 ✭✭✭✭Headshot


    Keano! wrote: »
    Well.... those golf clubs need purchasing!

    ?

    I didnt get this

    wtf


  • Registered Users, Registered Users 2 Posts: 1,030 ✭✭✭Keano!


    Headshot wrote: »
    ?

    I didnt get this

    wtf


    I'm getting a new set of clubs ;)






    I'm going to put up an article about this... credit where credit is due I feel.


  • Registered Users, Registered Users 2 Posts: 54,740 ✭✭✭✭Headshot


    Keano! wrote: »
    I'm getting a new set of clubs ;)






    I'm going to put up an article about this... credit where credit is due I feel.
    so is it for real or not?


  • Closed Accounts Posts: 3,724 ✭✭✭Vanbis


    Headshot wrote: »
    ?

    I didnt get this

    wtf

    Lovely morning Headshot.... for some :D


  • Registered Users, Registered Users 2 Posts: 54,740 ✭✭✭✭Headshot


    Vanbis wrote: »
    Lovely morning Headshot.... for some :D

    it will be for me, ***** wont be getting away with it


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  • Registered Users, Registered Users 2 Posts: 1,033 ✭✭✭unitedrover


    While ye're all planning holidays with yer winnings, think of the poor fella who set the odds. He's probably looking for a new job now!!


  • Registered Users, Registered Users 2 Posts: 6,734 ✭✭✭Fowler87


    Good to hear alot of ye have kept most of the winnings! Crystal Palace jerseys for all:D


  • Closed Accounts Posts: 3,724 ✭✭✭Vanbis


    Headshot wrote: »
    it will be for me, ***** wont be getting away with it

    I thought you withdrew your winnings from last night.


  • Registered Users, Registered Users 2 Posts: 1,030 ✭✭✭Keano!


    someone give me a good title for an article....


  • Registered Users, Registered Users 2 Posts: 1,033 ✭✭✭unitedrover


    So if you left your winnings in your account, PP took it back.

    But if you had a credit card,bank you were sorted.

    Am i correct in thinking this??


  • Registered Users, Registered Users 2 Posts: 54,740 ✭✭✭✭Headshot


    Vanbis wrote: »
    I thought you withdrew your winnings from last night.

    I thought so to but my account tells different


  • Closed Accounts Posts: 3,724 ✭✭✭Vanbis


    Keano! wrote: »
    someone give me a good title for an article....

    Paddypower +2.


  • Registered Users, Registered Users 2 Posts: 54,740 ✭✭✭✭Headshot


    Keano! wrote: »
    someone give me a good title for an article....

    are you joking or not?


  • Registered Users, Registered Users 2 Posts: 6,734 ✭✭✭Fowler87


    Is there anyhow who didnt withdraw their winnings off PP, still in profit from the bet??


  • Registered Users Posts: 4,536 ✭✭✭Dolph Starbeam


    Headshot wrote: »
    I thought so to but my account tells different

    It will take at least 3 days to get to your account mate.


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  • Registered Users Posts: 6,018 ✭✭✭TheMilkyPirate


    Phillip has joined this session!

    Connected with Phillip

    Welcome to Live Help, my name is Phillip. How can I help you today?

    hi philip, i'm sure your aware of the incident regarding the Crystal palace match last night. Thing is i won 80euro which you then took off me and resettled my bet. but everyone else who did it is getting their money as a sign of good will yet i didnt. Why is it one thing for one customer and something different for another? Harldy fair.

    I have copies of the conversations with the people who have since been paid out.

    Some of them in the thousands and mine was only 80 euro.

    One moment Paul.

    Ok.

    okay as per our terms and conditions any markets displayed with an incorrect price will be amended and paid out at the correct odds. This is what happened last night and our settlers resettled the bets and recovered the funds incorrectly added to customers accounts.

    Yes true, but now everyone that did it is getting their winnings as a sign of good will. I have copies of their conversations. some of them as i have said in the thousands yet you won't pay me 80euro?

    Why is it one thing for one customer and something different for another?

    I cant comment on other customers accounts and I personally have not heard of anyone being allowed to keep the funds. I have just been told to inform customers that the bets were resettled at the correct price and this is how it will remain for all customers. Some customers may have withdrawn funds before we were alerted to the error but that is a different situation and again, I havent heard of anyone doing this so far. If you want you can email support@paddy power with the transcripts of customers who have said they got winnings and we can escalate it to a supervisor and have their accounts investigated but I cant pay out on a bet which has already been settled correctly here.

    It would need to be sent to a supervisor if you wanted to take the issue further.


    "Some customers may have withdrawn funds before we were alerted to the error but that is a different situation and again, I havent heard of anyone doing this so far."

    This is what i did, I had withdrawn the 80 euro, but then you came into my account and took ito ut of a completely separate legitimate bet that i had won.

    The session has ended!

    LOL, thats some great CS


  • Registered Users, Registered Users 2 Posts: 1,033 ✭✭✭unitedrover


    Headshot wrote: »
    I thought so to but my account tells different

    If you have the money in your hand or bank you prob have nothing to worry about. Just dont go playing any PP games or poker cos they'll get the money back there.


  • Registered Users, Registered Users 2 Posts: 1,030 ✭✭✭Keano!


    Headshot wrote: »
    are you joking or not?

    no, i'm actually publishing an article.... see the chat i had with live chat a few pages back


  • Registered Users Posts: 99 ✭✭bkelly86


    I was just onto their live help, she said my withdrawal was cancelled and i now have 34e in my account. i withdrew onto my laser card as soon as the bet won. Very confused.


  • Registered Users, Registered Users 2 Posts: 6,734 ✭✭✭Fowler87


    Keano! wrote: »
    someone give me a good title for an article....

    Im buying a Crystal Palace.. thaks Paddy P:D


  • Registered Users, Registered Users 2 Posts: 1,030 ✭✭✭Keano!


    Chat just confirmed to me again that it's legit and i'm getting paid.


  • Closed Accounts Posts: 3,724 ✭✭✭Vanbis


    Keano! wrote: »
    Chat just confirmed to me again that it's legit and i'm getting paid.

    Lump €50 into your account and see what happens ;)


  • Registered Users, Registered Users 2 Posts: 12,327 ✭✭✭✭ben.schlomo


    Im sitting at €0 now, had €40 before they did the resettlement lastnight, so now im wondering why my €40 has been taken?


  • Closed Accounts Posts: 3,071 ✭✭✭user2011


    Its looks like some accounts had flags on their account and some didnt the one who didnt being the ones who get the good will gesture :confused::confused::confused: seriously confusing some are and arent getting paid


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  • Registered Users, Registered Users 2 Posts: 1,030 ✭✭✭Keano!


    I've just been through this guy like a nail... name is Paul G on chat


    Hi Paul, it's XXXXXX again
    Customer
    Apparently other staff on Live Support are saying the money withdrawn from the incorrect odds isn't being paid out, although you told me it was

    Agent
    Hi XXXXXX I have checked this with my Supervisor and he has told me it has been added to your account.
    Customer
    So I am being paid on the 30/1 odds? I'm hearing from others that they're not getting it
    Customer
    Will there be an official statement from PP?
    Customer
    When you say, added to my account, you mean my bank account or my paddypower account??

    Agent
    No but I can cofirm that these have been added to your account.
    Agent
    Yes to your Bank account.
    Customer
    Ok
    Customer
    Can I publish an article about this indicating that the money is being paid out on the correct odds?

    Agent
    This would be up to you XXXXXX but we have done this as a good will gesture.
    Customer
    Ok, I'm just trying to confirm I get paid, because others saying that they're being told they wont get paid. Thanks

    Agent
    Yes XXXXXX this has been sent back to your card as a good will gesture.
    Customer
    Thanks

    Agent
    Is there anything else I can help you with today?
    Customer
    No thanks.


  • Closed Accounts Posts: 19,341 ✭✭✭✭Chucky the tree


    You're not the sharpest knife are you keano? :pac:


  • Registered Users, Registered Users 2 Posts: 1,030 ✭✭✭Keano!


    You're not the sharpest knife are you keano? :pac:


    haha, why u say that?


  • Closed Accounts Posts: 3,724 ✭✭✭Vanbis


    I checked my account and nothing in there yet from PP. I checked my account history on PP and it's the same as Headshot.


  • Registered Users, Registered Users 2 Posts: 54,740 ✭✭✭✭Headshot


    Welcome to Sportsbook Live Help
    System
    Unfortunately all of our agents are busy at the moment.
    System
    pp has joined this session!
    System
    Connected with pp
    System
    Welcome to Live Help, my name is pp. How can I help you today?
    Customer
    hello I want to ask about this crystal palace stuff and how much money is withdrawn into my account?

    Agent
    Yes headshot how can I help you.
    Customer
    I want to know how much was withdrawn from my account
    Agent
    There has been 1110 withdrawn to your card since yesterday.
    Customer
    im sorry now, im a bit simple today but should 1110 be in my bank account in the 2-3 days?
    Agent
    Yes this is correct
    Customer
    are you sure pp?
    Agent
    Yes this is correct.
    Agent
    This has been done as a good will gesture.
    Customer
    but I dont get it then, what does my acccount history say other wise?

    Customer
    30.91
    Agent
    This has been manually adjusted on your account Padraig.
    Customer
    so you can guarantee ill have 1110 in my bank account in 2-3 days?
    Agent
    Yes headshot
    Customer
    wow, omg

    ****ing hell


  • Registered Users, Registered Users 2 Posts: 1,030 ✭✭✭Keano!


    bank would not be credited till friday anyway... takes 2-3 days


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  • Registered Users, Registered Users 2 Posts: 1,030 ✭✭✭Keano!


    Headshot wrote: »
    ****ing hell


    told u!!!



    did this for the media... now itll catch on... reaching over 1 million people in the uk http://stretfordenders.net/paddy-power-blunder-but-happy-punters/


  • Registered Users, Registered Users 2 Posts: 8,900 ✭✭✭Eire-Dearg


    "wow, omg" :D


  • Registered Users, Registered Users 2 Posts: 54,740 ✭✭✭✭Headshot


    Keano! wrote: »
    told u!!!



    did this for the media... now itll catch on... reaching over 1 million people in the uk http://stretfordenders.net/paddy-power-blunder-but-happy-punters/

    I wont believe it untill the money is in my account


  • Closed Accounts Posts: 3,724 ✭✭✭Vanbis


    Headshot wrote: »
    I wont believe it untill the money is in my account

    Me either.


  • Registered Users, Registered Users 2 Posts: 20,862 ✭✭✭✭inforfun


    Headshot wrote: »
    I wont believe it untill the money is in my account

    Same here.
    Seeing is believing.


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