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UPC 12mb/25mb/50mb/100mb BB confirmed.

13567…27

Comments

  • #102
    irishguy
    Registered Users, Registered Users 2 Posts: 3,301 ✭✭✭irishguy


    /\/ollog wrote: »
    It's the same thompson as the 100mbit.
    Supposed to be a great modem.

    I did a bit of googling and I am guessing its the Thomson TWG870?
    http://wiki.bandaancha.st/Thomson_TWG870


  • #103
    digiman
    Registered Users, Registered Users 2 Posts: 4,231 ✭✭✭digiman


    I signed up for the 100Mb about 2-3 months ago, Ive not being charged the install fee of €100 yet, I didnt have any tv package with them so I was paying €87.50 or so. Got a letter last month saying that they were upgrading the upload to 10Mb/s and also it was going to be €65 a month.

    I rang today and it was a similar story to many others were I had to ask to be put through to the cancelation department before they would change my package for me. Very happy with the price and the service has being nearly always 100Mb/s anytime Ive tested it up till today. This could well be a result of a lot of people getting their speeds upgraded today and increased demand on their servers but speeds I am getting this evening are not great, between 40-50Mb/s. Anyway its plenlty fast and not bothering me too much, unless they made a mess of my order today and downgraded me to the 50Mb/s!!


  • #104
    stimpson
    Registered Users, Registered Users 2 Posts: 7,821 ✭✭✭stimpson


    irishguy wrote: »
    I did a bit of googling and I am guessing its the Thomson TWG870?
    http://wiki.bandaancha.st/Thomson_TWG870

    Beaten to it.

    There is a review in English here

    http://sburke.eu/blog/2011/01/thompson-broadband-router-upc-model-twg870/

    Looks like it doesn't support bridge mode which could be an issue.


  • #105
    harman22
    Closed Accounts Posts: 2 ✭harman22


    is it a coincidence I wonder that my Eircom usage meter is now saying I have an unlimited allowance whereas yesterday it was 30GB?


  • #106
    Yakuza
    Registered Users, Registered Users 2 Posts: 5,141 ✭✭✭Yakuza


    I rang them today, I'm currently paying €47 (40+7) for 30Mb and one of their phone packages. I'm getting switched on to the 50Mb package (same modem, so it's just an upgrade at their end) and keeping the same phone package for the princely sum of...*drumroll* €47. (Now 45+2). A total no-brainer! Fair play to UPC on this one. They said it will take about 24 hours to sort out (they're quite busy, I'd imagine:)).


  • #107
    The Left Hand Of God
    Closed Accounts Posts: 413 ✭✭The Left Hand Of God


    Un fukin believable!

    I was on their web site about 4 weeks ago looking at the old packages and realised I could have a much better deal getting one of those than the mishmash of things I had already.

    I too was told no joy, only for new customers but was given the number of the Loyalty desk and they were able to sort me out with a much better package for about 5 euro a months more.

    Now they go bring out this. I even asked at the time was it worth holding out for something better as I had heard a rumour about better packages.

    Ah well, another call tomorrow to see what can be done.... As far as I can see with HD I can now get the 50MB and keep the current TV with HD and an Extra point for the same money.


  • #108
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Yakuza wrote: »
    I rang them today, I'm currently paying €47 (40+7) for 30Mb and one of their phone packages. I'm getting switched on to the 50Mb package (same modem, so it's just an upgrade at their end).

    What modem have you got at the moment.?
    I was told it needs to be changed to upgrade from 30-50 meg.


  • #109
    TheZohanS
    Closed Accounts Posts: 11,582 ✭✭✭✭TheZohanS


    Just a heads up to any new customers thinking of joining UPC, they normally do the €125/250 Curry's/PC World Voucher scheme after each new upgrade/product launch.

    Thread on the last one here:

    From their website. I assume they'll be extending this pretty soon too, they've done so twice in the past with their last two offers.


  • #110
    Keith186
    Registered Users, Registered Users 2 Posts: 3,213 ✭✭✭Keith186


    Haven't read the whole thread just first page and last two.

    Has anyone who upgraded had to sign 12 months contract?

    I've 9 left on mine but need to keep it in sync with landlord/rent contract so don't want a new 12 month deal.


  • #111
    Deliverance XXV
    Registered Users, Registered Users 2 Posts: 1,757 ✭✭✭Deliverance XXV


    Keith186 wrote: »
    Haven't read the whole thread just first page and last two.

    Has anyone who upgraded had to sign 12 months contract?

    I've 9 left on mine but need to keep it in sync with landlord/rent contract so don't want a new 12 month deal.

    It was never mentioned to me when I upgraded so time will tell if they send me out a copy or not.


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  • #112
    ShaneU
    Registered Users, Registered Users 2 Posts: 14,941 ✭✭✭✭ShaneU


    Will current customers who have phone & bb no longer have to pay the €7.75 fee for not having tv?

    I noticed on their website that the phone and broadband deals do not include "freetime world" (Free off-peak and weekend calls) like the old packages.


  • #113
    Yakuza
    Registered Users, Registered Users 2 Posts: 5,141 ✭✭✭Yakuza


    KoolKid wrote: »
    What modem have you got at the moment.?
    I was told it needs to be changed to upgrade from 30-50 meg.

    It's the Cisco EPC2425, I've only had it since March (when I ditched Eircom). The woman I spoke to told me I'd be able to get 50MB on it, but if I wanted 100 I'd need a new modem.


  • #114
    ronkmonster
    Registered Users, Registered Users 2 Posts: 1,181 ✭✭✭ronkmonster


    I upgraded to 100mb last month. Will I need to talk to loyalty department to add phone to broadband for the better pricing?

    I also have TV but not in a bundle.


  • #115
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Keith186 wrote: »
    Has anyone who upgraded had to sign 12 months contract?
    I was told I will have to. I expected that as I'm only half way into existing contract. For better speed & less money I have no problem with that.
    ShaneU wrote: »
    Will current customers who have phone & bb no longer have to pay the €7.75 fee for not having tv?
    It seems they will drop it if you change onto new package.
    They do act a bit dumb & still try to say you need TV included
    I noticed on their website that the phone and broadband deals do not include "freetime world" (Free off-peak and weekend calls) like the old packages.
    I was told it does. The guy on the phone went over it a few times.The site does seem a bit confusing .
    Actually if you go into the info on 25 meg package it also says its extra, but the banner clearly says its included .
    Guess its wait & see. Hope they are not trying a fast one....
    Yakuza wrote: »
    It's the Cisco EPC2425, I've only had it since March (when I ditched Eircom). The woman I spoke to told me I'd be able to get 50MB on it, but if I wanted 100 I'd need a new modem.

    Again they seem to be confused on a few points.
    I'll happily let them replace my Cisco modem. I hate those things.:(


  • #116
    shanemhoban
    Closed Accounts Posts: 38 ✭shanemhoban


    CO19 wrote: »
    Thanks for that bk ;) I think I'll stay as I am on the 8mb for €23 as the 4 extra mb for the extra €2 isn't worth it as you'd hardly notice the speed increase.

    im on the 8mb for €23 as well, got upgraded today to 10mb automatically, there's a message in myupc saying its an autoupgrade, just unplug modem and plug back in and it was upgraded


  • #117
    vibe666
    Registered Users, Registered Users 2 Posts: 13,016 ✭✭✭✭vibe666


    digiman wrote: »
    I signed up for the 100Mb about 2-3 months ago, Ive not being charged the install fee of €100 yet, I didnt have any tv package with them so I was paying €87.50 or so. Got a letter last month saying that they were upgrading the upload to 10Mb/s and also it was going to be €65 a month.
    see, i fecking knew it!!!

    why would they be upgrading existing 100mbps customers to 10mbps upload and not the new 100mbps ones?

    grrr, sort it out upc and give everyone the same fecking deals. :mad:

    on the upside, \o/ yay for me, 100mbps on wednesday, so sort of hard to complain really. :o

    i'm so confused. :confused:

    but so happy! :D

    and sad. :(


  • #118
    dogpile
    Registered Users, Registered Users 2 Posts: 629 ✭✭✭dogpile


    I know it's not BB but just noticed Sky Ireland have frozen their prices until 2013......are they running scared of UPC and the idea of losing alot of custom with these new prices and people taking up tv along with the BB?? Sky have been raising prices annually for the past number of years


  • #119
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 22,986 Mod ✭✭✭✭bk


    Yakuza wrote: »
    It's the Cisco EPC2425, I've only had it since March (when I ditched Eircom). The woman I spoke to told me I'd be able to get 50MB on it, but if I wanted 100 I'd need a new modem.

    She is wrong, it isn't capable of 50Mb/s *, you will need a new modem.

    * Well strictly speaking it is capable of 56Mb/s, which is the theoretical maximum speed of euroDOCSIS 2.0. However that is shared with your neighbours on the same node, so you would never really see that speed.

    You really need the new euroDOCSIS 3.0 modem to be able to get speeds of 50Mb/s in the real world. And from what is being reported here, people who sign up to 50Mb/s are getting the new modem.

    So either your new modem will come in the post over the next few days or you should get back onto UPC.


  • #120
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 22,986 Mod ✭✭✭✭bk


    dogpile wrote: »
    I know it's not BB but just noticed Sky Ireland have frozen their prices until 2013......are they running scared of UPC and the idea of losing alot of custom with these new prices and people taking up tv along with the BB?? Sky have been raising prices annually for the past number of years

    A mixture of competition from UPC and also Freesat and Saorview.

    Things are definitely heating up in the market.

    But really Sky should be dropping their prices, not freezing them. There is really no justification for the price difference in Sky between UK and Ireland.


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  • #121
    Crann na Beatha
    Registered Users, Registered Users 2 Posts: 11,763 ✭✭✭✭Crann na Beatha


    This post has been deleted.


  • #122
    grizzly
    Registered Users, Registered Users 2 Posts: 2,789 ✭✭✭grizzly


    Just curious about what maximum speeds people are getting on 100mb. I'm currently on 30mb and when I download from Steam, for example, I get a top speed of 3.4mb/s.


  • #123
    ronkmonster
    Registered Users, Registered Users 2 Posts: 1,181 ✭✭✭ronkmonster


    grizzly wrote: »
    Just curious about what maximum speeds people are getting on 100mb. I'm currently on 30mb and when I download from Steam, for example, I get a top speed of 3.4mb/s.
    Max speed I got was in steam, 12.5mb/s but I don't get that in most downloads(even on steam).
    I'm currently downloading from steam at 3.4mb/s


  • #124
    j4vier
    Registered Users, Registered Users 2 Posts: 1,893 ✭✭✭j4vier


    quick question for the experts, as i am totally confused

    i have the 20 mb bb,phone with freetime pack and basic digital tv, works out at 67 per month

    i rang them last month as i wanted to cancel the tv, they gave me some story about writing my cancellation request and the cost would include now the 7.50 charge

    it seems that now i can get the 50mb and phone with freetime world, without the 7.50 charge for 47 a month

    i definetly want to get this package, but if its for new customers only , does that mean i cant get it? what happens if i cancel everything and then rejoin? will i be a new customer then?


  • #125
    roast
    Registered Users, Registered Users 2 Posts: 2,320 ✭✭✭roast


    I was happy out paying 80€ for my 100mb connection, but I'm definitely gonna drop the TV package altogether, and just get the 100mb and the phone for 57€. I'd be a fool not to. I can't even remember the last time I turned on the TV other than to play the Mega Drive. :pac:


  • #126
    CorkMan
    Closed Accounts Posts: 4,005 ✭✭✭CorkMan


    Can you get 100MB with both TV and phone in a bundle? Where I live at the moment we wouldn't have any problem paying €90-€100 a month for the 3 as the broadband is used an awful lot, the gf buys blu-ray movies online an downloads them, they are like 35-45 GB a go!


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  • #127
    Yakuza
    Registered Users, Registered Users 2 Posts: 5,141 ✭✭✭Yakuza


    bk wrote: »
    You really need the new euroDOCSIS 3.0 modem to be able to get speeds of 50Mb/s in the real world. And from what is being reported here, people who sign up to 50Mb/s are getting the new modem.

    So either your new modem will come in the post over the next few days or you should get back onto UPC.

    I'll keep an eye on my speeds and report back here.


  • #128
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 22,986 Mod ✭✭✭✭bk


    j4vier wrote: »
    i definetly want to get this package, but if its for new customers only , does that mean i cant get it? what happens if i cancel everything and then rejoin? will i be a new customer then?

    Call sales, if they won't give you the package you want then threaten to leave and they will put you on to the loyalty department who should be able to give you what you want.

    BTW don't forget to be nice to the staff on the phone, they are just doing their job.
    CorkMan wrote: »
    Can you get 100MB with both TV and phone in a bundle? Where I live at the moment we wouldn't have any problem paying €90-€100 a month for the 3 as the broadband is used an awful lot, the gf buys blu-ray movies online an downloads them, they are like 35-45 GB a go!

    Yes, go to the following 50Mb bundle first, scroll down to Extra options and you can upgrade it to 100Mb for €10 extra (total €85):

    http://www.upc.ie/deals/tvbroadbandphone/fibrepowerultimate/


  • #129
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 22,986 Mod ✭✭✭✭bk


    Sorry guys, I forgot about this, use the following link when ordering these new UPC packages to get a €50 voucher when you sign up :)

    http://www.upc.ie/boardsoffer/


  • #130
    Simon201
    Registered Users, Registered Users 2 Posts: 853 ✭✭✭Simon201


    Just curious now, and it doesn't affect me - but it seems there is now a charge for a cordless phone. So I presume the standard offering now will be some sort of basic wired type of phone....


  • #131
    fionny
    Registered Users, Registered Users 2 Posts: 2,367 ✭✭✭fionny


    Simon201 wrote: »
    Just curious now, and it doesn't affect me - but it seems there is now a charge for a cordless phone. So I presume the standard offering now will be some sort of basic wired type of phone....

    I got the impression that you get nothing at all and are left to sort you own phone if you chose not to take their cordless.


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  • #132
    Skittle
    Registered Users, Registered Users 2 Posts: 413 ✭✭Skittle


    Jesus you're a bit late with that offer, what about all the boards people that signed up yesterday.


  • #133
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 22,986 Mod ✭✭✭✭bk


    Skittle wrote: »
    Jesus you're a bit late with that offer, what about all the boards people that signed up yesterday.

    Sorry, I know, I only spotted it over in the Bargains forum this morning.

    BTW I don't work for UPC, in case anyone was wondering.


  • #134
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 22,986 Mod ✭✭✭✭bk


    Simon201 wrote: »
    Just curious now, and it doesn't affect me - but it seems there is now a charge for a cordless phone. So I presume the standard offering now will be some sort of basic wired type of phone....

    No, if you don't take the cordless phone, then you just have to get your own phone. Which is fair enough as any standard phone will work with it.


  • #135
    slave1
    Moderators, Sports Moderators Posts: 19,192 Mod ✭✭✭✭slave1


    bk wrote: »
    BTW I don't work for UPC, in case anyone was wondering.

    Really, I always assumed yourself and Vibe666 were UPC employees seeing as Jason exited stage left ;)


  • #136
    califano
    Registered Users, Registered Users 2 Posts: 5,440 ✭✭✭califano


    slave1 wrote: »
    Really, I always assumed yourself and Vibe666 were UPC employees seeing as Jason exited stage left ;)

    If a person is a verified retail representitive its listed under their username.
    And what do you mean Jason exited stage left. He posted in the UPC thread yesterday.


  • #137
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 22,986 Mod ✭✭✭✭bk


    slave1 wrote: »
    Really, I always assumed yourself and Vibe666 were UPC employees seeing as Jason exited stage left ;)

    Well if I did, then I definitely wouldn't be a mod of the Cable and Digital TV forums here on boards.

    Jason is still around over on the Bargains forum.

    It is a pity that UPC don't have their own commercial forum here on boards, like Eircom, o2, Vodafone, etc.

    Perhpas with them launching on twitter, they will rethink launching a forum on boards, I think it would be good for them.


  • #138
    Crackity Jones
    Closed Accounts Posts: 713 ✭✭✭Crackity Jones


    Skittle wrote: »
    Jesus you're a bit late with that offer, what about all the boards people that signed up yesterday.

    How about thanking him for reminding people about it instead of giving out? Its been in bargain alerts since last February!


  • #139
    mfdc
    Registered Users, Registered Users 2 Posts: 304 ✭✭mfdc


    Quick question about the logistics of the phone service... we've a number of phone jacks throughout the house and at the minute there's 3 phones in separate rooms as well as two sky boxes. We had Chorus a long long time ago, and the entry point for the cable is in our sitting room - if we were to get in UPC for phone and broadband I assume that they'd put the router where the cable enters, so would we be stuck with a single phone in the sitting room and SOL on the sky boxes?


  • #140
    ttcomet
    Registered Users, Registered Users 2 Posts: 469 ✭✭ttcomet


    I have UPC digital tv coming into the sitting room is it possible to get the broadband installed into an upstairs bedroom or would I have to use their wireless system?

    If I do have to use the wireless is it any good if you use the usb dongle they are offering?


  • #141
    fionny
    Registered Users, Registered Users 2 Posts: 2,367 ✭✭✭fionny


    ttcomet wrote: »
    I have UPC digital tv coming into the sitting room is it possible to get the broadband installed into an upstairs bedroom or would I have to use their wireless system?

    If I do have to use the wireless is it any good if you use the usb dongle they are offering?

    They can move it out further for you if you really want but will prob charge for it.

    Wireless is ok but if you are going for 100meg and want real speed id either get ethernet cabling in or what I use is the Home plug option:

    Belkin 1GBPS Homeplug Set

    Im very happy with them.


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  • #142
    ttcomet
    Registered Users, Registered Users 2 Posts: 469 ✭✭ttcomet


    There is not really anything installed as such, there is a hole in the wall to the outside and a cable comes through that. The cable connects directly to the set top box for the tv, there is no outlet box on the wall.


  • #143
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 22,986 Mod ✭✭✭✭bk


    mfdc wrote: »
    Quick question about the logistics of the phone service... we've a number of phone jacks throughout the house and at the minute there's 3 phones in separate rooms as well as two sky boxes. We had Chorus a long long time ago, and the entry point for the cable is in our sitting room - if we were to get in UPC for phone and broadband I assume that they'd put the router where the cable enters, so would we be stuck with a single phone in the sitting room and SOL on the sky boxes?

    If the phone line is near the UPC box, you could wire the phone line into the UPC box and continue to use the other phones, however I don't think UPC will do this for you.

    Most people just use cordless phones. You can get multiple handsets for multiple rooms pretty cheap from Argos, etc.
    I have UPC digital tv coming into the sitting room is it possible to get the broadband installed into an upstairs bedroom or would I have to use their wireless system?

    Yes, you can get it moved, but there maybe an extra charge for this.


  • #144
    cormac_byrne
    Registered Users, Registered Users 2 Posts: 487 ✭✭cormac_byrne


    mfdc wrote: »
    Quick question about the logistics of the phone service... we've a number of phone jacks throughout the house and at the minute there's 3 phones in separate rooms as well as two sky boxes. We had Chorus a long long time ago, and the entry point for the cable is in our sitting room - if we were to get in UPC for phone and broadband I assume that they'd put the router where the cable enters, so would we be stuck with a single phone in the sitting room and SOL on the sky boxes?

    You would need to disconnect the phone line where it enters the house.
    Then run a cable from the router to there.
    Or even run a cable from the router and into the back of any of your phone sockets (as they're all connected), but you must be sure the sockets are disconnected from the eircom line or damage could occur.


  • #145
    ttcomet
    Registered Users, Registered Users 2 Posts: 469 ✭✭ttcomet


    They said they would move the router upstairs for a 40 euro installation fee.
    However they would only offer me the 85 euro a month package (digital max/50 Mb/anytime phone) for 91.99 euro which seems a little unfair.

    Do I need to kick up a fuss and get through to the customer loyalty team to get it at 85?


  • #146
    fionny
    Registered Users, Registered Users 2 Posts: 2,367 ✭✭✭fionny


    ttcomet wrote: »
    Do I need to kick up a fuss and get through to the customer loyalty team to get it at 85?

    Pretty much ya, just say your unhappy that you are being put at a disadvantage just because your a loyal customer...


  • #147
    ttcomet
    Registered Users, Registered Users 2 Posts: 469 ✭✭ttcomet


    I just rechecked the site and all they are doing is adding the phone plus broadband on top of the price for the tv (well they are giving us a 2 euro or so discount off the tv only price that we currently pay)


  • #148
    fionny
    Registered Users, Registered Users 2 Posts: 2,367 ✭✭✭fionny


    They will cave if you push the issue dont worry.

    Worst case scenario is you cancel and sign up again :P


  • #149
    Tony
    Registered Users, Registered Users 2 Posts: 11,336 ✭✭✭✭Tony


    Don't know why you should apologise for this. Unless I'm wrong you are a volunteer here. I'm grateful you posted the info you did.

    bk wrote: »
    Sorry, I know, I only spotted it over in the Bargains forum this morning.

    Desktop PC Boards discount code on https://www.satellite.ie/ is boards.ie



  • #150
    Simon201
    Registered Users, Registered Users 2 Posts: 853 ✭✭✭Simon201


    bk wrote: »
    No, if you don't take the cordless phone, then you just have to get your own phone. Which is fair enough as any standard phone will work with it.

    oh dear yes you're probably right about that one looking at it now...


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  • #151
    stimpson
    Registered Users, Registered Users 2 Posts: 7,821 ✭✭✭stimpson


    Just had a call from the courier. Modem to arrive tomorrow morning between 9 and 12.



    But I want it NOW, godamnit.


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