UPC Horizon Set Top Box trial

DWC wrote: »

This happens to me all the time now - it's driving me crazy. Can't follow anything anyone is saying as the sound keeps cutting out intermittently. Even had UPC out to change the Horizon box but no joy. They also ran a (very long) test cable from the apartment building connection point directly to my box in the apartment and still the same.

I was getting it sporadically, haven't noticed it in a while now. It seems that it happens more when watching HD channels, and when recording at the same time; but I could be wrong on both counts.

MAJJ wrote: »

Hi Synode,

Can you browse folders and select files?
Would you mind sharing what is involved.

Thanks

Go to My Library My devices
Example
1) Windows Media Player
Folders use remote up/down to find title you want press enter and the play

2)Twonky use the same Folders use remote up/down to find title you want press enter and the play

Note both windows media player library and twonky can take a some time before its ready to be streamed depending on how large your library is

Best using folder as its the same as it would be on your computer

Windows Media Player Library
Set up Windows Media Player Library add folders to Music/Video/Photos
Stream set to auto allow devices

NEVER LET HORIZON TO SET UP HOME MEDIA LIBRARY
ONLY SET TO CREATE NETWORK
THEN OPTION TO SCAN DONT DO IT CLICK EXIT
If you have done a scan when asked if you want to set up media library
IMPORTANT you will have to do a factory reset with important part don't keep any settings say no
If you do a factory reset and keep setting you will still have freezing problem

Twonky the same add folders to its library to be streamed

Noticed this on the net, still rough going in Holland by the sounds of it.

Taken from:

http://www.broadbandtvnews.com/2013/06/20/upc-postpones-horizon-firmware-update/


UPC postpones Horizon firmware update

Dutch cable operator UPC has postponed the planned firmware update for the Horizon set-top.

The update was scheduled to take place in June, but UPC posted in the Chelloo users forum the news that the so-called H2 update would not take place in June. A new date could not be named.
According to the posting, the updates will take longer than expected.
Dutch UPC customers who complained about the bugs and system faults in the Horizon set-tops are eagerly awaiting the H2 update and the new remote control. Users are not satisfied with the speed, stability and user interface of Horizon.
The complaints involve both teething problems as well as basic design faults. According to Liberty Global’s latest figures there were 155,000 Horizon boxes in the Dutch market at March 31, 2013.
As reported by Broadband TV News, UPC Nederland has also stopped automatically providing the Horizon box with all its top-tier products. Customers are now free to choose another set-top.

Raoul Duke wrote: »

How long does a factory reset usually take? It's taken over an hour already, with "Installation" stuck on the box's screen.

I don't think anything is actually happening. Would it be safe to switch it off and on?

Just switch it off wait for a min then switch it back on, you may have to do it a couple of times!

So after performing a factory reset and not selecting to scan for media i am still freezing 3 times a day

happened last night at 4:19 i wish i could ssh to the horizon box and see the cron jobs

i went to settings and selected Horizon HD+ TV BOX than factory reset how do i do the other fasctory reset ?

Synode wrote: »

I think I remember seeing in this thread a while back that there is two types of factory reset - one that keeps settings and one that wipes everything. If you've done the full one and are still having problems, ask UPC to replace the box.

if i could find the port the scan is on maybe able to block it maybe this might help????

Well I'm ready to **** the box on the bin. Talked my wife into renting Die Hard, she is strictly a Rom com girl.

1 hour 26 minutes in to it we press pause. Guess what, you can't unpause, fast forward or rewind rented movies.
So anyone got a torrent for the last 12 minutes?

I'm extremely pissed off.

I got 8060 and 8182 errors,

What happened at the end after the helicopter crashed?

ted1 Ring them up and tell them the numbers of the errors you got. They should be able to fix it so you can watch it or, if not, credit your account.

Were you watching Die Hard 4.0 or the fifth one. I was watching the 5th one, helicopter explosion in that is at the very end. It's a bit earlier in 4.

ted1 wrote: »

I got 8060 and 8182 errors,

What happened at the end after the helicopter crashed?

Both are On Demand errors:
Error 8060 seems to be an error for trick play.
Error 8182 the box cannot connect to the On Demand session server.
Trick play commands goes over the server and both errors seems to be related.

If you retry to play that movie, you must be able to see the end

who_me wrote: »

Hey, is anyone using a HDMI switch with the Horizon box, and not having any problems with them syncing when waking from standby?

Looking to pick one up, but don't want to get another that shares the same problems.

I guess that means not many people use HDMI switches (yet).

Bought a different HDMI switch, and it has the same problem. It seems the Horizon box (or, indeed even the old Cisco HD box) doesn't work well with HDMI switches.

I notified UPC of this, and (a bit disappointingly) they said they'd mark this as resolved. I asked if they knew of any HDMI switches which do work with Horizon, and they said they don't keep a list.

PacificRooster wrote: »

Good point - must try this.:)

Just to clarify - if you're in the main menu, guide, on demand sections etc., hitting the Live TV button once will bring you back to watching TV. But if you're in the 'channel menu' (i.e. the menu that pops up if you hit the Back button), or anywhere in the apps, hitting Live TV will switch to the last channel you viewed; so hitting it a second time brings you back to your original channel.

I've no idea why they did it that way. Just have that button exit you out of any menu, so much simpler.