Reduced Broadband Speeds in Tramore

faceman · 23-12-2013 11:39pm

Am in Tramore for the first time in about 2 months. I'm using the relation's BB with Eircom. Getting speeds of 0.31 download and 0.14 upload with ping of 51. What the hell is going on?

rasper · 25-12-2013 3:03am

faceman wrote: »

Am in Tramore for the first time in about 2 months. I'm using the relation's BB with Eircom. Getting speeds of 0.31 download and 0.14 upload with ping of 51. What the hell is going on?

Same as everyone here , the more complaints comreg get the quicker the problem will be sorted with the exchange

Sully · 25-12-2013 2:11pm

Well feck me pink! My speeds are 'through the roof' this Christmas morning. In comparison to earlier speeds.

http://www.speedtest.net/my-result/3186724761

I'm assuming Santa put a pit of 'speed juice' on my line or something. But still, 8mb - I think we have had higher than that.

faceman · 25-12-2013 2:14pm

Network is completely down for me at the moment. :mad:

Sully · 25-12-2013 2:16pm

faceman wrote: »

Network is completely down for me at the moment. :mad:

Eircom have said there are issues in Waterford (and other areas) due to a lightening strike and crews are working today and tomorrow to restore services.

faceman · 25-12-2013 2:33pm

Sully wrote: »

Eircom have said there are issues in Waterford (and other areas) due to a lightening strike and crews are working today and tomorrow to restore services.

It's back now. Things have improved since yesterday. I'm getting 0.4mb download speeds instead of 0.3!

Sully · 25-12-2013 5:12pm

Speeds increased yet again in mid afternoon test.

http://www.speedtest.net/my-result/3186987892

Definitely indicates a problem if I wasn't even getting half of that before. Will be interesting to see over the Christmas period and into the early New Year at various stages what it will be like. Want to collect a good range of speed tests before I make a report, assuming it remains low.

rasper · 26-12-2013 12:20am

Sully wrote: »

Speeds increased yet again in mid afternoon test.

http://www.speedtest.net/my-result/3186987892

Definitely indicates a problem if I wasn't even getting half of that before. Will be interesting to see over the Christmas operiod and into the early New Year at various stages what it will be like. Want to collect a good range of speed tests before I make a report, assuming it remains low.

Why bother , no one to going to ask or care about your tests , the fault is known and acknowledged, sheer numbers of a 3 min complaint will get the exchange sorted , this has gone on for six months already

Sully · 26-12-2013 12:26am

rasper wrote: »

Why bother , no one to going to ask or care about your tests , the fault is known and acknowledged, sheer numbers of a 3 min complaint will get the exchange sorted , this has gone on for six months already

Because ill be asked to prove I have problems before I can submit a fault report with eircom and until they fail to address it, I can't make any complaint to comreg.

Sully · 26-12-2013 4:20pm

Back to reality today. Much slower.

http://www.speedtest.net/my-result/3188752922

rasper · 26-12-2013 6:59pm

Sully wrote: »

Back to reality today. Much slower.

http://www.speedtest.net/my-result/3188752922

What package are u on , I'm on 19mb , goes from .25-14mb , Eircom will blame it on everything outside the exchange, they waste hours on the phone with them and send an engineer out to test
Nothing will work outside of comreg getting a lot of commplaints about the same exchange or ISPs , they r going to drag it out for as long as they can coz 90% of people probably can't arsed or think their computer is slow
Sure six months have gone by already

rasper · 26-12-2013 7:05pm

Sully wrote: »

Back to reality today. Much slower.

http://www.speedtest.net/my-result/3188752922

What package are u on , I'm on 19mb , goes from .25-14mb , Eircom will blame it on everything outside the exchange, they waste hours on the phone with them and send an engineer out to test
Nothing will work outside of comreg getting a lot of commplaints about the same exchange or ISPs , they r going to drag it out for as long as they can coz 90% of people probably can't arsed or think their computer is slow
Sure six months have gone by already

Sully · 26-12-2013 7:16pm

rasper wrote: »

What package are u on , I'm on 19mb , goes from .25-14mb , Eircom will blame it on everything outside the exchange, they waste hours on the phone with them and send an engineer out to test
Nothing will work outside of comreg getting a lot of commplaints about the same exchange or ISPs , they r going to drag it out for as long as they can coz 90% of people probably can't arsed or think their computer is slow
Sure six months have gone by already

Up to 24mb, line tests at 12mb. I had this problem before and I had to have speed tests to prove the problem. I'm with UTV so I will report the fault knowing it has to be repaired within 3 days before other areas kick in such as line rental refunds and going to comreg.

I know my line is capable of faster speeds, I can prove that and I know I wont get 24 and ill get a bit below 12 but 2 is completely taking the mick and indicates a fault somewhere.

That information, I hope, will cover me against being told of 'up to' speeds. Besides the techs that call out here in Tramore are decent blokes so I can't forsee them fobing me off. They always fixed any problems I have had and called up to do so.

rasper · 26-12-2013 8:55pm

No doubts the decent but they have to do and say what their employers tell them to say , like every job

Just don't think anyone should think its a big deal , the isp will see u have a problem , don't listen to the waffle on the trouble shooting , just get complaint in with comreg asap , and btw i have not paid line rental in six months as has been waived

Sully · 26-12-2013 9:43pm

rasper wrote: »

No doubts the decent but they have to do and say what their employers tell them to say , like every job

Just don't think anyone should think its a big deal , the isp will see u have a problem , don't listen to the waffle on the trouble shooting , just get complaint in with comreg asap , and btw i have not paid line rental in six months as has been waived

I'll be calling in the fault when tech support is open. Speeds dropped again this evening. Disappointing. I just want to ensure all boxes are ticked before I do the Comreg complaint.

If enough people get line rental refunded, I suspect eircom will act quicker but I wonder will it be to get the fibre launched.

rasper · 27-12-2013 8:42am

Good to hear and I hope everyone who reads this does the same , when I told comreg , Eircom and sky about this forum about the tramore exchange, I got a much different response that all the other times.
Coz its seems to be everyone regardless of their package or isp , only wish it was started earlier

gary_walsh17 · 27-12-2013 9:10pm

rasper wrote: »

Good to hear and I hope everyone who reads this does the same , when I told comreg , Eircom and sky about this forum about the tramore exchange, I got a much different response that all the other times.
Coz its seems to be everyone regardless of their package or isp , only wish it was started earlier

I would have started the thread a bit earlier but I didn't really want to say anything until I was rather sure there was an issue. Being Irish I suppose we don't always complain until we are truly fed up with something. Am really hoping all these complaints going in will lead to the regulator ensuring that Eircom Wholesale rectify the exchange issue

rasper · 27-12-2013 9:45pm

gary_walsh17 wrote: »

I would have started the thread a bit earlier but I didn't really want to say anything until I was rather sure there was an issue. Being Irish I suppose we don't always complain until we are truly fed up with something. Am really hoping all these complaints going in will lead to the regulator ensuring that Eircom Wholesale rectify the exchange issue

Actually, well done for starting it on first place , I and most never realised it was tramore wide and how would we when every professional made out oh its only u that's complaining , there is no issue at all.
Total abuse of the placid Irish nature
, and its that abuse that has the country the way it is across all avenues , I noticed the issue in June and Eircom have been out four Times , was going to start looking at dropping DSL altogether and just using 3g / 4g

DaveC85 · 28-12-2013 10:16pm

I dread to see what type of results my xbox will show if i test that. This was done via ethernet cable. Soon as the new year comes in I'll be contacting ComReg to see where abouts they are with my complaint. Started the ball rolling in my mothers house too with eircon after i lodged a couple of complaints. ComReg will also get a call on her behalf also.

Would a group on FaceBook be of better help to us lads? Boards is popular but with a group on facebook informing people of the issue in tramore and to encourage people to report it. The more that do,surely eircon will be quicker to act with a lot of reports breathing down they're necks?

rasper · 29-12-2013 9:30am

DaveC85 wrote: »

I dread to see what type of results my xbox will show if i test that. This was done via ethernet cable. Soon as the new year comes in I'll be contacting ComReg to see where abouts they are with my complaint. Started the ball rolling in my mothers house too with eircon after i lodged a couple of complaints. ComReg will also get a call on her behalf also.

Would a group on FaceBook be of better help to us lads? Boards is popular but with a group on facebook informing people of the issue in tramore and to encourage people to report it. The more that do,surely eircon will be quicker to act with a lot of reports breathing down they're necks?

Anything worth a try , I'm amazed that a company like eircom , with so many other companies involved Vodafone , ITV etc
Could constantly tell me their is no problems when all over tramore, there is , so yes the more aware people are the better.
It really has made me a lot more mistrustful off all companies and over the last week. I cancelled all my direct debits and going to pay everyone by bank transfer instead

gary_walsh17 · 30-12-2013 12:06am

This is just blood-boilingly maddening!

http://www.speedtest.net/result/3195667829.png

joe250 · 30-12-2013 9:52pm

Speedtest tonight

http://www.speedtest.net/result/3197599207.png

rasper · 30-12-2013 10:05pm

Actually is anyone reading this getting s relatively consistent decent speed ,
Anyone at all or is entire population of 10k on s###e speed
I always got an even 7mb on an 8mb package until June

DaveC85 · 31-12-2013 12:05am

My speeds tonight

I was with vodafone up untill sept and didn't notice any problems really up untill then aside from my broadband cutting out for no good reason for a day or two. A sync issue they said it was.

When i switched my ping jumped from 40/50's to 80/90's the whole time. And then this whole congestion issue started to ruin everything

looksee · 31-12-2013 11:32am

My speedtest now (10.30 am Tuesday)

nobodyknows · 31-12-2013 12:01pm

rasper wrote: »

Actually is anyone reading this getting s relatively consistent decent speed ,
Anyone at all or is entire population of 10k on s###e speed
I always got an even 7mb on an 8mb package until June

I normally get between 4-5mb down on a 8mb line, after the lightning strike it kept cutting out, called eircom they said they'll look into it, they called back an hour later and said an engineer replaced a damaged part in the exchange and it should all be back to normal, since then its been back to its usual 4-5mb with no further issues.
My family in Tramore like myself only had issues on that one day then back to their normal speeds.

Sully · 31-12-2013 12:32pm

Last Night:
http://www.speedtest.net/my-result/3197819388

Now:
http://www.speedtest.net/my-result/3198716022

Some difference!

scout353 · 31-12-2013 1:25pm

Last Night I got the following

Ping: 1368 DL: 0.49 UL: 0.35

This morning it was back to

Ping: 70 DL: 2.56 UL: 0.36

I spoke to Tech Support at UTV and they told me my line is fine and that they have had no complaints about the service!! Tried to suggest that my upload recently of 2GB (to Dropbox) would have slowed the download - gotta love Indian Tech Support!!!!

joe250 · 31-12-2013 1:42pm

I have just received ref number from comreg and have emailled my complaint to eircom.
Please can all people with slow speeds contact comreg and see can we get this problem sorted.

Sully · 31-12-2013 1:59pm

Spoke with UTV, probably the same guy as scout as he had an Indian accent. Line test OK, asked me to test speeds directly connected to Ethernet (which I am), then said he will drop my profile and asked me to monitor that for a couple of days and if I still have issues then unscrew the master socket and connect to the test port underneath the face of the socket and try that for a few days. Still have a problem, send in the screenshots and they will report it to the engineers.

Explained about widespread issues but he still said I need to do these tests before he can do anything, so I will give it a go anyway.

rasper · 31-12-2013 10:12pm

Sully wrote: »

Spoke with UTV, probably the same guy as scout as he had an Indian accent. Line test OK, asked me to test speeds directly connected to Ethernet (which I am), then said he will drop my profile and asked me to monitor that for a couple of days and if I still have issues then unscrew the master socket and connect to the test port underneath the face of the socket and try that for a few days. Still have a problem, send in the screenshots and they will report it to the engineers.

Explained about widespread issues but he still said I need to do these tests before he can do anything, so I will give it a go anyway.

Usual waffling from them , oh theres no problem at all just u , in the hope u just give up

Sully · 01-01-2014 8:02pm

rasper wrote: »

Usual waffling from them , oh theres no problem at all just u , in the hope u just give up

Not giving up. Good speeds yesterday afternoon, poor speeds this evening. Will take another day of testing before moving onto the final stage of testing they asked me to do.

gary_walsh17 · 02-01-2014 1:21am

Prime time usage... I can barely load pages here and I'm the only one using the net in my residence

Sully · 02-01-2014 4:26pm

5.88mb today and 1.90 when I tested yesterday.

Called UTV but their tech support agents are all too busy, so I spoke with someone in Admin who was unsure but did say that the speeds will slow down at peak times but he will ask tech support to give a call back tomorrow.

Sully · 03-01-2014 7:20pm

Called UTV. After numerous setting changes on the router, running a speed test on magnet's app, restarting the router a few times plus the PC and allowing him remote login to check various things - they have submitted it to the engineers.

looksee · 03-01-2014 8:18pm

Two results from this evening. I am in Tramore. Not great results but apparently better than a lot of people are getting.

DaveC85 · 04-01-2014 4:18pm

Managed to score myself 2 months free line rental from eircom. It's not an issue that they are going to resolve on account of the cost. The exchange will need to get an upgrade and with e-fibre to be rolled out they're just going to stall until then when we can all upgrade to that instead.

So sadly for the next month we are going to have to endure poor nightly speeds until we get the fibre sorted

Ballyv24 · 04-01-2014 5:20pm

Any way we can all get this discount? Or will we have to all go through the 101 Tech Support line checks

Sully · 04-01-2014 6:33pm

Ballyv24 wrote: »

Any way we can all get this discount? Or will we have to all go through the 101 Tech Support line checks

Gotta go make your complaint first, which can't be done until tech support go through the works. The line rental discount is only given if a fault isn't repaired.

DaveC85 · 05-01-2014 8:39pm

I went through the usual tech support channels but I've been onto them on a near second day basis.

I also explained to them that I understood that it might not be cost effective for them to repair the exchange but at the same time it wouldn't be cost effective for me to pay 100% of the service charge when i'm getting at best 10% of the service at the time when its of actual use to me.

I didn't lose my cool with the rep at all cause at the end of the day that person can't push a button to make it better,the guy understood that it's incredibly annoying and the discount was a good will gesture. It won't fix the problem or make me not want to smash the router to pieces at the best of times but at least I won't be completely paying for a poor service.

Sully · 05-01-2014 10:27pm

DaveC85 wrote: »

I went through the usual tech support channels but I've been onto them on a near second day basis.

I also explained to them that I understood that it might not be cost effective for them to repair the exchange but at the same time it wouldn't be cost effective for me to pay 100% of the service charge when i'm getting at best 10% of the service at the time when its of actual use to me.

I didn't lose my cool with the rep at all cause at the end of the day that person can't push a button to make it better,the guy understood that it's incredibly annoying and the discount was a good will gesture. It won't fix the problem or make me not want to smash the router to pieces at the best of times but at least I won't be completely paying for a poor service.

Did they openly acknowledge that there were problems that wont be fixed?

rasper · 06-01-2014 5:15pm

Have got definite confirmation from isp about problem in the exchange, no one has any idea if its weeks, months or years to rectify.
Don't believe a word out of any company now ( I don't mean the guy in the call centre )
Why does it take at least 20 phone calls and 4 Eircom engineer visits to find out that its a problem they should be well aware off ,
Time for a folllow up complaint to comreg I think
How an entire town be held to ransom by a dud exchange and everyone denies it , good thing there's no jobs in tramore , oh I wonder why

joe250 · 06-01-2014 8:07pm

Efibre map now march 2014 for tramore

sparkling sea · 06-01-2014 11:17pm

I've just been posting about this on another thread, ye should try Total Wireless, I'm on the outskirts of Tramore, I'm getting 7Mb down and 0.75Mb up, ping 45ms and I don't have to pay for a phoneline. It costs me €30 a month.

DaveC85 · 06-01-2014 11:52pm

Just noticed that actually there Joe and I'm sick. 2 days ago it was still saying we were due fibre in Feb. Thats some bull****.

Rasper the cost to repair the exchange is too great for them. When you think of it 90% of tramore haven't a clue what package their on or how fast they should get down the line. They don't know that the speeds drop,most of them will blame the computer and even if they do ring support,they'll be spoon fed the same excuse's we've been given only they won't know its crap.

I'm going to look into that totalwireless crowd and see whats going on with them but all in all i'll more than likely stick it out till march. But by christ eircom will know my dissatisfaction and be short a couple of quid on the bill.

Sully · 07-01-2014 2:03am

I could have sworn fibre was March 2014 originally, than a Voda rep said February and indeed the site confirmed as such. Unbelievable we have to get these shocking speeds until March because they won't roll out fibre quicker or fix the exchange. Disappointing.

rasper · 07-01-2014 9:25pm

How much for the install or equipment/contract with total wireless crowd

taytobreath · 07-01-2014 9:50pm

rasper wrote: »

How much for the install or equipment/contract with total wireless crowd

120 install + 30 for the 1st month and 30 a month after that, but if u want wifi u will need to purchase a router which is another 30

rasper · 07-01-2014 10:08pm

taytobreath wrote: »

120 install + 30 for the 1st month and 30 a month after that, but if u want wifi u will need to purchase a router which is another 30

Not bad works out exactly what I
Pay for DSL broadband inc line rental , won't be changing just yet but not the worst option

Sully · 10-01-2014 5:02pm

eircom notes on my report saying a problem seems to be between the cabinet and exchange, that the cabinet needs a visit from tech and test backwards. As this hasn't been done yet, my complaint has been escalated. UTV tech says my problem sounds like an exchange issue.

Has anybody with UTV got any worthwhile progress on this?

Reduced Broadband Speeds in Tramore

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