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The M50 Barrier Free Tolling Thread

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Comments

  • #552
    CH3OH
    Registered Users, Registered Users 2 Posts: 7,404 ✭✭✭CH3OH


    CH3OH wrote: »
    I got a bill yesterday for a trip southbound on the 13th. when the car was no where near the M50!
    They will ring me back....

    no phone call
    rang them again today and selected option 5 as gaeilge! straight through to someone.

    Reg Number had been misread. charge cancelled. doesn't inspire confidence in their system.


  • #553
    CL32
    Registered Users Posts: 269 ✭✭CL32


    I have what is probably a very stupid question - but I was hoping someone can point me in the right direction...

    I have an eflow tag and every few days it has been making multiple beeps each time I pass under the toll units. It normally only beeps once. I wanted to check my account to make sure I wasn't being tolled six or seven times for one trip but can't get access to my account online.

    On their website I go into 'enable web account' and enter my acc no and surname. I then get a message saying my account is already web enabled and asks for my user id and password. I've tried my name, account number, reg plate and everything else I can think of but can't get access. I've kept every scrap of paper they have sent me and nothing has a user ID or password on it. I certainly haven't been asked to choose a password.

    Everytime I ring I get an instant engaged tone once the computer has finished talking to me. What the jaysus am I doing wrong??


  • #554
    Sizzler
    Registered Users, Registered Users 2 Posts: 5,430 ✭✭✭Sizzler


    patmac wrote: »
    Well I rang tolltag.ie and in fairness I got through straight away and the chap Robin was very helpful.
    If that was his real name :D

    There was a poster here a fortnight or so ago who received a fine saying he crossed trhe M50 when he wasnt even in the country and his car was at home in the driveway :eek:Anybody any similar experiences and what has the outcome been? Dont use the M50 too often but tempted to say fcuk it and test the water on their process..


  • #555
    Seth Brundle
    Moderators, Politics Moderators Posts: 40,306 Mod ✭✭✭✭Seth Brundle


    Sizzler wrote: »
    There was a poster here a fortnight or so ago who received a fine saying he crossed trhe M50 when he wasnt even in the country and his car was at home in the driveway :eek:Anybody any similar experiences and what has the outcome been? Dont use the M50 too often but tempted to say fcuk it and test the water on their process..

    Not doubting it but I recall a tale on here of someone outside the country getting done for speeding whilst out of the country - eventually turned out to be the car owners brother taking the car without permission.


  • #556
    tmulcahy365
    Closed Accounts Posts: 34 ✭tmulcahy365


    Just got the letter of doom as well.

    I have enough to do without having to sort this **** out.


  • #557
    Sizzler
    Registered Users, Registered Users 2 Posts: 5,430 ✭✭✭Sizzler


    kbannon wrote: »
    Not doubting it but I recall a tale on here of someone outside the country getting done for speeding whilst out of the country - eventually turned out to be the car owners brother taking the car without permission.

    No doubt. But if the owner can prove he wasnt in the country then I would suspect they'll drop it. Its not in the same league of "criminality" of speeding.


  • #558
    delly
    Moderators, Home & Garden Moderators, Recreation & Hobbies Moderators Posts: 7,717 Mod ✭✭✭✭delly


    I got three notices to pay today, despite having crossed the M50 twice every weekday since the start of barrier free tolling. My Eazypass hasn't changed or moved, so I wonder which lane has the dodgy sensor. In saying that you would think that the system would do a cross check against my reg plate before sending out a notice.


  • #559
    Sizzler
    Registered Users, Registered Users 2 Posts: 5,430 ✭✭✭Sizzler


    delly wrote: »
    I got three notices to pay today, despite having crossed the M50 twice every weekday since the start of barrier free tolling. My Eazypass hasn't changed or moved, so I wonder which lane has the dodgy sensor. In saying that you would think that the system would do a cross check against my reg plate before sending out a notice.

    Folks,

    Given the farce of the whole adminstratiion of this to date I would recommend you get in contact with the researcher from Prime Time who is looking for consumer horror stories / bad service etc. This seems to be as topical as anything at the moment and affects 100,000's of punters everyday.

    http://www.boards.ie/vbulletin/showthread.php?t=2055384610


  • #560
    towger
    Registered Users, Registered Users 2 Posts: 440 ✭✭towger


    Warning !
    If like me you have an etrip or other tag and use multiple tolls every day ..... watch for errors on your account. While the big 4 page threat from eflow will get your attention, the sneaky 2 euro on your etrip may go un-noticed if you have lots of activity on your account. I have had both situations. Needless to say I cannot talk to anybody on the eflow phone line.


  • #561
    NeMiSiS
    Registered Users, Registered Users 2 Posts: 1,306 ✭✭✭NeMiSiS


    I have been trying to pay a toll since last night.
    Last night I tried online - "an error occured"

    This morning the same, so I ring them and give me cc number etc, and I am told - the system isn't working - I am to ring customer services.

    I explained to the guy that I have been trying to pay online also - and I have been unable to, and ask "What will happen if I am not able to pay you, even though I have been trying" He told me "We will send you a fine.."

    Customer services number just gets a busy dial tone.

    I will happily pay the toll - if they allow me to.

    Idiots.

    TK


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  • #562
    NeMiSiS
    Registered Users, Registered Users 2 Posts: 1,306 ✭✭✭NeMiSiS


    And it gets better!
    My Credit Card company just rang to inform me that EFlow are trying to put 6 transactions through now!


  • #563
    Savman
    Closed Accounts Posts: 8,323 ✭✭✭Savman


    NeMiSiS wrote: »
    And it gets better!
    My Credit Card company just rang to inform me that EFlow are trying to put 6 transactions through now!
    I'd look for blood.


  • #564
    Redsoxfan
    Registered Users, Registered Users 2 Posts: 5,336 ✭✭✭Redsoxfan


    delly wrote: »
    I got three notices to pay today, despite having crossed the M50 twice every weekday since the start of barrier free tolling. My Eazypass hasn't changed or moved, so I wonder which lane has the dodgy sensor. In saying that you would think that the system would do a cross check against my reg plate before sending out a notice.

    +1

    Our company is getting anything up to 6 notices a day, despite all drivers having Eazy Passes that are fitted to the windscreen. We are no financially worse off, but is an admin headache.


  • #565
    vsat
    Closed Accounts Posts: 216 ✭✭vsat


    Hi all,


    I think we should bring back the old toll system :

    1) better customer service,
    2) it worked, but a bit slow,
    3) we could pay cash,
    4) no screw up's with credit cards,

    regards,:mad:


  • #566
    Our man in Havana
    Closed Accounts Posts: 29,473 ✭✭✭✭Our man in Havana


    Tolling should be suspended until all the issues are resolved.


  • #567
    Savman
    Closed Accounts Posts: 8,323 ✭✭✭Savman


    vsat wrote: »
    Hi all,


    I think we should bring back the old toll system :

    1) better customer service,
    2) it worked, but a bit slow,
    3) we could pay cash,
    4) no screw up's with credit cards,

    regards,:mad:
    whoah, let's not go nuts.


  • #568
    Sizzler
    Registered Users, Registered Users 2 Posts: 5,430 ✭✭✭Sizzler


    Bond-007 wrote: »
    Tolling should be suspended until all the issues are resolved.

    +1


  • #569
    Chunkylover
    Closed Accounts Posts: 314 ✭✭Chunkylover


    I went through today, at about 12 and then again at 5, instead of the usual 1 beep, I got 3 in quick succession (I was in the outside lane both times), its not just past 6 and neither trip has appeared on my account, I rang them up and they said it will take some time and the 3 beeps is nothing to be worried about, has anyone else had this and will I find myself getting billed for 6 trips or was it, and its a long shot, that they were letting me know that my account was low


  • #570
    Sizzler
    Registered Users, Registered Users 2 Posts: 5,430 ✭✭✭Sizzler


    Has anybody noticed this?

    http://erp5.eflow.ie/incorrect_vehicle/

    They are basically apoligising for getting it wrong so if you get a notice just go on here and claim you didnt use it. Unbelievable.


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  • #571
    blastman
    Registered Users, Registered Users 2 Posts: 5,451 ✭✭✭blastman


    My brother got a notice for a trip through the toll bridge that be made the Saturday before last and paid that evening. He has the receipt to prove it (not registered with any Robin Hood toll gathering showers). It's a great system, all right. How much is all this cr@p adding to the already-high cost of collecting this tax?


  • #572
    blastman
    Registered Users, Registered Users 2 Posts: 5,451 ✭✭✭blastman


    Just noticed something, I registered for a video account with eFlow, and I was checking the account today. I noticed that there was charge of 1.80 for something (or what looked like a charge, doesn't show in the overall balance though), and it seemed to be registered against a tag (it was the only transaction that had a tag ID number against it). Now, I don't have a tag, so it can't be some other toll booth that I went through. The time of the transaction is around 3am, I was definitely tucked up in bed at that stage!

    As I said, it hasn't shown in my overall balance yet, so I haven't actually been charged. I was just wondering if there is a setup or maintenance charge on the video accounts (I didn't think there was) or if anyone has had any similar odd payments.

    One other thing, I did make a one-off payment on the account, and cleared the balance of 10 Euro at the time, just wondering if they charge you for doing that outside regular payments.


  • #573
    L1011
    Registered Users, Registered Users 2 Posts: 69,558 ✭✭✭✭L1011


    1.80 sounds like someone elses M1 or M8 charge has snuck on to your bill somehow... these don't have video reg so if this is the case, they've managed to bill someones tag charge to you!


  • #574
    leon8v
    Registered Users, Registered Users 2 Posts: 192 ✭✭leon8v


    blastman wrote: »
    Just noticed something, I registered for a video account with eFlow, and I was checking the account today. I noticed that there was charge of 1.80 for something (or what looked like a charge, doesn't show in the overall balance though), and it seemed to be registered against a tag (it was the only transaction that had a tag ID number against it). Now, I don't have a tag, so it can't be some other toll booth that I went through. The time of the transaction is around 3am, I was definitely tucked up in bed at that stage!

    As I said, it hasn't shown in my overall balance yet, so I haven't actually been charged. I was just wondering if there is a setup or maintenance charge on the video accounts (I didn't think there was) or if anyone has had any similar odd payments.

    One other thing, I did make a one-off payment on the account, and cleared the balance of 10 Euro at the time, just wondering if they charge you for doing that outside regular payments.

    Very similar thing happened me today, I have a tag but there was a different tag number showing on my account with a charge of €1.65, which is maybe the Eastlink??? Anyway it wasnt mine so I rang them today, when I eventually got through they told me it would be taken off my account. Also had the exact problem you had with our company account here, its all video registration but there were three tag charges on it today, we dont have any tags, am waiting on them to come back to me, it seems their system went more mad than normal over the last few days, I was told today I would be on hold for 30 mins before he could get someone to take my query, in the end they took my number and said they would call me back. No call as of yet and that was this morning.


  • #575
    Redsoxfan
    Registered Users, Registered Users 2 Posts: 5,336 ✭✭✭Redsoxfan


    Just got the following e-email from Eazy Pass

    [QUOTE=Eazy Pass Online
    to me ]Automatic Cancellation of M50 Toll Notices from eFlow


    Dear Eazy Pass Customer,

    If you are a registered customer with EazyPass and you have received an eFlow notice in relation to M50 tolls, eFlow confirms that all of these notices will be cancelled and the original toll only (at the tag rate) will be transferred onto your tag account. Provided that the number plate details on your account are correct these notices will be cancelled automatically you do not need to do anything. If you are unsure that your number plate details are correct, just check your most recent account statement.

    If the vehicle license plate details on the Notice differs from those on your Eazy Pass account, then please log onto the eFlow web-site and use the Notice Cancellation option to enter your Notice numbers and vehicle details,. This will enable eFlow to cancel your notices and your updated vehicle details will be forwarded to Eazy Pass.

    The problem of Notices being issued incorrectly is most likely due to the tag not being mounted correctly in the middle of the windscreen or not having the proper vehicle details associated with your tag. If you require a new tag holder, please reply to this email and we will forward a tag holder to you.

    eFlow apologises for the inconvenience caused by this issue but expect it to be resolved shortly by ensuring the proper mounting of tags and by making certain that vehicle registration numbers on tag accounts are kept up to date. Eazy Pass will continue to assist eFlow in eliminating this problem.

    Eazy Pass Customer Service[/QUOTE]


  • #576
    Sizzler
    Registered Users, Registered Users 2 Posts: 5,430 ✭✭✭Sizzler


    Folks

    Claudia, a researcher from Prime Time looks to be doing a piece on the farce that is the M50 "e" toll.

    Looksie here -

    http://www.boards.ie/vbulletin/showthread.php?t=2055384922&page=2
    The more people that get in touch with them the better.

    If you are shy I'm sure they could organise one of those interviews where you are presented in a darkened room with a random accent :D


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  • #577
    dodgyme
    Closed Accounts Posts: 1,581 ✭✭✭dodgyme


    Just wondering which is the best option(cheapest) if you use the M50 say 3 times a week but only for a limited period. e.g 3 times a week for 3 months?

    I know there are monthly account maintanence crap which I dont want to be paying after I stop using it. Just wondering ?

    Also I may be swapping cars during this period however I hear that tags are applicable to only one car so I guess I better stick to one car to avoid further payment?

    Also I was on the eflow website - I am probably going to preregister but just saw this:
    What is the €40 start-up fee for?
    Customers who choose to register for a pre-paid eFlow tag account or video account will need to pay this account start-up balance of €40.

    This is not a purchase fee, but is an initial pre-payment credit amount against which toll charges are set. eFlow's systems will automatically credit your pre-paid account with the agreed top-up amount once your account reaches the agreed low balance threshold, which is currently €12.

    What is this agreed low balance threshold, who agreed this???? - Surely they should not be allowed to automatically credit the account until it reaches zero? Also what if you are not wanting to continue using this service, Looks like they are sneakily looking to end up with 14 euro in their pockets when you stop using?


  • #578
    Guvnor
    Closed Accounts Posts: 448 ✭✭Guvnor


    Hi Guys,

    I received two 4 page letters from E Flow despite paying for the tolls the following day.

    I went up and down on the 18th and the 19th of this month. Therefore I used the toll bridge a total of four times.

    Now the interesting thing is that they say I owe for just two trips - the southbound trip on the 18th and the northbound trip on the 19th.

    Does this mean they have no record of me going through the other two times? Is it feasible that the cameras are only working in one direction at anyone time?

    The letter states that if I have already paid the toll to ignore this letter. This is what I intend to do - I probably expect the next letter in 14 days but I have proof of payment and potentially €6.00 in credit!:D

    I posted this in another thread as well - not being awkward just not sure which one gets the most views.


  • #579
    fletch
    Registered Users, Registered Users 2 Posts: 7,412 ✭✭✭fletch


    www.tolltag.ie, no monthly charge however you pay €2.20 per trip rather than €2.00.

    I think,(could be wrong) but you can register a few cars under one tag and the tolltag is very easy to remove.


  • #580
    FX Meister
    Closed Accounts Posts: 5,217 ✭✭✭FX Meister


    My car's beiong serviced, I have an SUV for a few days. Can I use my original easypass for the few days. If not than what's my best option for paying it?


  • #581
    Run_to_da_hills
    Closed Accounts Posts: 20,009 ✭✭✭✭Run_to_da_hills


    FX Meister wrote: »
    My car's beiong serviced, I have an SUV for a few days. Can I use my original easypass for the few days. If not than what's my best option for paying it?
    No it not transferable. The ANPR cams will register in on the plates from the SUV. you can pay e3 if you pay on line within 48 hours.


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  • #582
    FX Meister
    Closed Accounts Posts: 5,217 ✭✭✭FX Meister


    cheers


  • #583
    Seth Brundle
    Moderators, Politics Moderators Posts: 40,306 Mod ✭✭✭✭Seth Brundle


    The brown stuff seems to be hitting the fan now.
    Conor "I love my voice" Faughnan was on the wireless this morning discussing the fact that the Dept. of Transport have confirmed an average of 10,000 errors per day (remember that this system cost €25 million!).
    The NRA will be holding a press conference or something today and the only thing they would say beforehand was that they hope that their customer service should be working to demand in about a month!
    ANyhow, CF told people NOT to pay the charge if there is an error with it!


  • #584
    leon8v
    Registered Users, Registered Users 2 Posts: 192 ✭✭leon8v


    FX Meister wrote: »
    cheers

    You should probably make sure that the Car you get isnt already registered on a video account or something with the garage before you go paying over the €3 yourself.

    KBannon, it seems to be conflicting information on the radio constantly. On 2fm news this morning, the were reading a release from Eflow saying that only 200 registrations were being misread (Just mentioned "misread" and not other "system errors") and that the system was no working at 99.something % and that it would be the finest system in the world very shortly. There was no mention of the 30mins - 1 hour hold time for the complaints department on the Eflow hotline or of the fact Eflow staff themselves are admitting its a joke when you speak to them. Just glowing reports issued by the NRA, the body responsible for it!!!
    Would be interested to hear what is said at the press conference .


  • #585
    Seth Brundle
    Moderators, Politics Moderators Posts: 40,306 Mod ✭✭✭✭Seth Brundle


    eFlow are naturally try and put a spin on the bad news.
    However: http://www.irishtimes.com/newspaper/frontpage/2008/1001/1222724599344.html
    (nothing typically on transport.ie)


  • #586
    Drax
    Closed Accounts Posts: 512 ✭✭✭Drax


    My girlfriend has a video account with EFlow and received a 2 page statement last night witha grand total of €0.00.

    Stupid that they even bother sending out statements when no usage has been recorded. These guys have to wasting some amount of paper.


  • #587
    Mr CJ
    Registered Users Posts: 331 ✭✭Mr CJ


    If there is so much crap going on now what would it be like if nobody registered?? The system would crash! Nobody should of going out and registering simply use it and not pay!

    I dont think Irish people know anything about protesting it is a thing of the past! We own this god damn system we paid for it!

    With all this going on why dont you all make it worse take out your tags dirty up your plates and just use it?

    I know this will not happen as there will always be someone ready to pay for anything even the air we breath!!!


  • #588
    LostinBlanch
    Registered Users, Registered Users 2 Posts: 2,907 ✭✭✭LostinBlanch


    Kbannon, I heard Conor Faughnan interview as well, and the bit where he said about keeping records of your trips etc struck me, I think people should keep a record of the time spent calling their so called customer service number, should be easy enough to do with phone records these days and keeping a rough log of the time spent sorting out problems with their system. I think it'd then be worth someone then trying to take them to small claims court to claim the costs of the extra payments, phone calls and how many hours* spent trying to sort the mess out.

    At the very least the thought of thousands of such claims would scare the bejaysus out of them and give them an incentive to fix the problems faster instead of saying we'll fix it next month or whenever. None of this affects me as I make sure that I don't use the bridge, and try to keep away form the M50 as much as possible, but for people who do and get screwed around by the NRA it's an idea.

    * multiplied by however much you get paid an hour.


  • #589
    leon8v
    Registered Users, Registered Users 2 Posts: 192 ✭✭leon8v


    Just been onto them again today, thats about 5/6 phone calls this week alone. There are now charges for 2 different tags other than my own on my account!!! They said that in relation to the first one, the car reg belonging to that tag has is very similar to mine with just a digit or two different and dirt on the reg might have caused it. That is ridiculous, I cant see how there will be a fix to that problem without them stopping everyone before they come to the camera and cleaning all reg plates. The second tag charge apparantly has the same car reg as mine allocated to it. Cant understand that one at all. Either its using the same plates as me or its a computer mess up on their part. Its a van too, not a car in the case of the second one.


  • #590
    Seth Brundle
    Moderators, Politics Moderators Posts: 40,306 Mod ✭✭✭✭Seth Brundle


    Don't forget though that the NRA are still insisting that the system will be "the finest in the world"
    pfft!


  • #591
    leon8v
    Registered Users, Registered Users 2 Posts: 192 ✭✭leon8v


    kbannon wrote: »
    Don't forget though that the NRA are still insisting that the system will be "the finest in the world"
    pfft!

    Yeh "the finest F&&K up in the world"

    Just thinking about the problem I have with them above. The first charge on my account for a different tag number was for €1.65. Thats the Eastlink charge isnt it?? They dont have the ANPR cameras on that bridge so what have reg numbers got to do with anything.


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  • #592
    Mr. Flibble
    Registered Users, Registered Users 2 Posts: 2,364 ✭✭✭Mr. Flibble


    Ok, It just dawned on me that I went along the M50 tolled section a week or 2 ago.

    I just went to the web site eflow.ie (that's where you have to pay, right?) and entered my reg. It didn't give any info saying that I had to pay. Should it tell you if you have to pay or are the cameras cardboard and it just expects people to pay?


  • #593
    jameshayes
    Registered Users, Registered Users 2 Posts: 3,772 ✭✭✭jameshayes


    You'll get a letter shortly saying what you owe - it will say the normal fee for late payment is *** but this time we will let you away with paying €3 each way


  • #594
    fletch
    Registered Users, Registered Users 2 Posts: 7,412 ✭✭✭fletch


    Is the loop in the penalty points system also going to work with the toll charges, i.e. the charge is delivered via non-registered post, therefore you can claim you never received the notice??


  • #595
    Mr. Flibble
    Registered Users, Registered Users 2 Posts: 2,364 ✭✭✭Mr. Flibble


    Could you also say that you weren't aware that there was a charge and aren't under a contractual agreement with them? Certainly some people will go through without knowing there is a charge.


  • #596
    Stephen
    Registered Users, Registered Users 2 Posts: 18,484 ✭✭✭✭Stephen


    Pleading ignorance doesn't work.


  • #597
    Mr. Flibble
    Registered Users, Registered Users 2 Posts: 2,364 ✭✭✭Mr. Flibble


    One can't just force someone into a contract cause they say so. (I'm not a lawyer!)


  • #598
    bazz26
    Registered Users, Registered Users 2 Posts: 51,293 ✭✭✭✭bazz26


    Mr. Flibble wrote: »
    One can't just force someone into a contract cause they say so. (I'm not a lawyer!)

    I'm no legal expert either but logic dictates this is the way I see it:

    The toll company or whoever provide a section of road/bridge that they charge a toll to use. Nobody forced you to use this route. You used this road/bridge by your own choice which would indicate that you willingly agreed to enter a contract with the toll company. The toll company provided the road/bridge thus carrying out their side of the contract, you now owe the toll company a tariff as part of that contract, also as part of the terms of that contract the toll company have fixed penalties for late payment.

    I rest my case your honour.:D


  • #599
    Mr. Flibble
    Registered Users, Registered Users 2 Posts: 2,364 ✭✭✭Mr. Flibble


    I don't know. If the person isn't aware it seems a bit off. Is someone walks through up my front path to the door to see a notice saying there is a €3 charge for walking up the path (making them aware after the trip up the path), would they have to pay?


  • #600
    bazz26
    Registered Users, Registered Users 2 Posts: 51,293 ✭✭✭✭bazz26


    Mr. Flibble wrote: »
    I don't know. If the person isn't aware it seems a bit off. Is someone walks through up my front path to the door to see a notice saying there is a €3 charge for walking up the path (making them aware after the trip up the path), would they have to pay?

    Do the roads prior to the toll bridge have display signs up saying that the road/bridge ahead is tolled? In other words is there plently of notice to avoid the toll bridge if you don't want to use it?


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  • #601
    Mr. Flibble
    Registered Users, Registered Users 2 Posts: 2,364 ✭✭✭Mr. Flibble


    Not sure. Probably not before it is too late to turn off. Wouldn't fancy a U turn. Possible to be be hidden by lorries in traffic also I would imagine.


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