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Virgin Media Cancellation deals

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    #1202
    Sleepy
    Registered Users Posts: 24,158 ✭✭✭✭Sleepy


    Is it worth trying to get the 6 months half price deal when I'm planning to move house in 6 months and have no idea if UPC will be available in whatever house I move into? I'd be planning to install a Freesat setup and reduce my plan to broadband only even if UPC is available at that point.


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    #1203
    biebiebie
    Registered Users Posts: 1,944 ✭✭✭biebiebie


    L1011 wrote: »
    The Sky deal ending is likely a bigger factor. Wait til the new one unless your 30 days is nearly up

    When's the new Sky deal due does anyone know?
    I have to contact VM before 25th Feb.


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    #1204
    [Deleted User]
    Posts: 0 ✭✭✭ [Deleted User]


    dodzy wrote: »
    As tallglass says, its the way to go. Done my folks a few years back & they love it. A cheap combo, dish, antenna and a few other bits. All equipment could be got for little more than €100.

    I know I know mate...my Mum doesn't want the dish as it would be unsightly (in her opinion). You just can't reason with some people (especially bonkers old people).


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    #1205
    crabbypaddy
    Closed Accounts Posts: 1,040 ✭✭✭crabbypaddy


    dodzy wrote: »
    One word, Broadband. It's the only reason why we are all here. If VM did not have it, well we'd all be on sky or FTA. There is no argument that sky are miles ahead in terms of UI slickness and response speed. It's simply a joy to use. I'm very disappointed that horizon hasn't made bigger all inroads to improve their flagship UI after so long. It's just nasty, slow and cumbersome.

    The broadband is, and will remain, their saving grace.

    In addition, those sky Q prices are shít too for a 'TVs only' service. And there is a ridiculous setup fee well in excess of 100€, which goes up to nearly €200 for existing sky+ customers. That's gonna be popular:rolleyes:

    I wasn't suggesting you buy it I was suggesting it could be used when bargaining with virgin. I'm sure once they launch it on the 9th there will be new offers.


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    #1206
    dodzy
    Registered Users Posts: 9,930 ✭✭✭dodzy


    Deleted User wrote: »
    I know I know mate...my Mum doesn't want the dish as it would be unsightly (in her opinion). You just can't reason with some people (especially bonkers old people).
    Get a pal to ring your mams house.
    Get him to tell her he's from VM and they carrying out system upgrades in the area by which she will have to be upgraded, but at no additional charge.
    Ring VM and arrange the install.
    Job done :D


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    #1207
    L1011
    Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 67,850 Mod ✭✭✭✭L1011


    biebiebie wrote: »
    When's the new Sky deal due does anyone know?
    I have to contact VM before 25th Feb.

    maximum of two weeks, I'd imagine. You've plenty of time.


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    #1208
    coach22
    Registered Users Posts: 518 ✭✭✭coach22


    Are they still offering half price for 6 months?

    Rang them there and the best they would offer me was half price for 4 months on a 12 month broadband only contract


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    #1209
    Wynnie12
    Registered Users Posts: 174 ✭✭Wynnie12


    Currently finalising a deal with them as I type. I got the 9 months half price and upgrade to 240mb.

    The thing is, I was prepared to actually cancel. Kept refusing any offer they had until they agreed to above. Just keep pushing them


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    #1210
    Morby
    Registered Users Posts: 530 ✭✭✭Morby


    Wynnie12 wrote: »
    Currently finalising a deal with them as I type. I got the 9 months half price and upgrade to 240mb.

    The thing is, I was prepared to actually cancel. Kept refusing any offer they had until they agreed to above. Just keep pushing them

    Are you on a BB & Phone package or have you got TV as well?


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    #1211
    Wynnie12
    Registered Users Posts: 174 ✭✭Wynnie12


    Morby wrote: »
    Are you on a BB & Phone package or have you got TV as well?

    Just phone and BB. 25euro for 9 months and 50 thereafter. 12 month contract


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    #1212
    white_westie
    Registered Users Posts: 619 ✭✭✭white_westie


    Just bb and phone, still no increase email


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    #1213
    Doodoo
    Registered Users Posts: 430 ✭✭Doodoo


    white_westie wrote: »
    Just bb and phone, still no increase email

    Same here. I'm getting 120mb broadband and phone for e40. Hope they don't up the price and claim they sent an email.


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    #1214
    knipper
    Registered Users Posts: 224 ✭✭knipper


    Hi all got my dad half price 6 months two weeks ago on his TV phone bb bundle.
    Got the mail re price hike this week.
    Tried twice this week for my bb phone got on to manilla and couldn't get more than 4 months.
    Each time I was given cancellation mail and told there's no more they can do.
    Played all the cards on here too exp,sky offers, referenced this thread still no dice.
    Four month discount or take a hike I was told.
    Guess I'll be taking a hike!


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    #1215
    homer911
    Registered Users Posts: 5,113 ✭✭✭homer911


    Was just onto Darren - completely unhelpful

    VM seem to have no idea that there are broadband users out there who only want modest broadband - I'm quite happy with my 120Mb service - they either want to upgrade me to 240Mb or charge me an extra €5 for staying on 120Mb, with no discounts offered


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    #1216
    alastair
    Registered Users Posts: 19,307 ✭✭✭✭alastair


    Just off the phone to Manilla. I'm on the 240mb and phone package, and got the €5 increase letter. I'd decided that I'd upgrade to the 360mb package, but wanted the 4 months half price discount extended by 5 months. Told them that others had received 9 month 50% discounts on the 240mb and phone packages, and that I was looking to move to a more profitable package with a smaller discount, but they only offered 4 months at €20 off, and €5 off the mobile package (which I don't use, and don't want). They also cried off availability of the 9 month deal, claiming that it had expired. I pointed out that they had claimed this to other customers previously and yet others subsequently received the deal, so I wasn't buying that line.

    Guy was pleasant, and apologetic at not being able to offer what I wanted, and I said it wasn't a problem, just to ensure they noted that they were losing a customer on the back of €150 and the expectation that they would willingly pay more than other customers.

    Told him that I'd wait to see what the 9th brought in terms of Sky offers before cancelling my package.

    Will try Limerick on Monday in case anyone cops that they're cutting off their noses to spite their face. Otherwise I guess I'll be on the move. The eir 1 gig fibre package won't be too far out now.


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    #1217
    lensman
    Registered Users Posts: 1,325 ✭✭✭lensman


    alastair wrote: »
    Just off the phone to Manilla. I'm on the 240mb and phone package, and got the €5 increase letter. I'd decided that I'd upgrade to the 360mb package, but wanted the 4 months half price discount extended by 5 months. Told them that others had received 9 month 50% discounts on the 240mb and phone packages, and that I was looking to move to a more profitable package with a smaller discount, but they only offered 4 months at €20 off, and €5 off the mobile package (which I don't use, and don't want). They also cried off availability of the 9 month deal, claiming that it had expired. I pointed out that they had claimed this to other customers previously and yet others subsequently received the deal, so I wasn't buying that line.

    Guy was pleasant, and apologetic at not being able to offer what I wanted, and I said it wasn't a problem, just to ensure they noted that they were losing a customer on the back of €150 and the expectation that they would willingly pay more than other customers.

    Told him that I'd wait to see what the 9th brought in terms of Sky offers before cancelling my package.

    Will try Limerick on Monday in case anyone cops that they're cutting off their noses to spite their face. Otherwise I guess I'll be on the move. The eir 1 gig fibre package won't be too far out now.
    Are you saying the were willing to give you the 360Mb BB & phone deal? ie: €30 x 4mths & €60 per mth after that? they refused me that stating it was not for existing customers :confused:


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    #1218
    MadamX
    Registered Users Posts: 194 ✭✭MadamX


    alastair wrote: »

    Told him that I'd wait to see what the 9th brought in terms of Sky offers before cancelling my package.

    Have you heard something about a new Sky discount starting on 9th?

    Never mind ... Sky Q!


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    #1219
    Muahahaha
    Registered Users Posts: 19,615 ✭✭✭✭Muahahaha


    lads I'm paying €45 a month for 120mb BB only and they're increasing it to €50 a month. Whats the best they'll offer me to stay? Any better deals around with a new sign up?


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    #1220
    homer911
    Registered Users Posts: 5,113 ✭✭✭homer911


    Muahahaha wrote: »
    lads I'm paying €45 a month for 120mb BB only and they're increasing it to €50 a month. Whats the best they'll offer me to stay? Any better deals around with a new sign up?

    Vodafone - €40 for 100Mb...


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    #1221
    angeldelight
    Registered Users Posts: 5,175 ✭✭✭angeldelight


    Still waiting on an email here - we have Digital Value TV, 120mb broadband and home phone for 70pm. Really hoping we get an email as VM box driving us nuts and we're still in contract for a while


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    #1222
    Larcoon
    Registered Users Posts: 63 ✭✭Larcoon


    Muahahaha wrote: »
    lads I'm paying €45 a month for 120mb BB only and they're increasing it to €50 a month. Whats the best they'll offer me to stay? Any better deals around with a new sign up?



    I rang them as i had 120mbBB and home phone calls. I pushed and they gave me 6months at 20 and remaining 6 months for 40

    Since you have the free mobile calls, i'd say
    22.50 for 6 months
    45 for 6 months


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    #1223
    Muahahaha
    Registered Users Posts: 19,615 ✭✭✭✭Muahahaha


    whats their mobile network like for coverage? I'm in Dublin mainly


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    #1224
    unkel
    Registered Users Posts: 64,926 ✭✭✭✭unkel


    L1011 wrote: »
    The Sky deal ending is likely a bigger factor.

    Looks like it is. Got the 9 months half price myself in just a quick phone call a few days ago, but when I tried to get a deal for an elderly person yesterday, the best I could get was 4 months half price and that took a long time (more than an hour) talking to 3 different persons (2 in customer loyalty)


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    #1225
    Fingleberries
    Registered Users Posts: 3,385 ✭✭✭Fingleberries


    lensman wrote: »
    Are you saying the were willing to give you the 360Mb BB & phone deal? ie: €30 x 4mths & €60 per mth after that? they refused me that stating it was not for existing customers :confused:

    That's the deal that I got when I rang up about the €5 increase.


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    #1226
    davemaher
    Registered Users Posts: 21 ✭davemaher


    Hi i am with upc /virgin my package includes 250mb broadband i have rang lots of times saying i never get anywere close to it my WiFi picks up around the house when i scan at about 30 to 42 mb i changed from the horizon box to a seperate router thinking it might be better but its not any ideas how u can increase the mb coming into the house considering iam oaying for the 250mb package even when connected to erternet cable its not mych better


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    #1227
    BrendanD
    Registered Users Posts: 616 ✭✭✭BrendanD


    Wifi will never give you that speed
    Plug straight in to the router and do a speed test you should get nearly the max speed
    Another option is to buy some home plugs and use them ,better speed than wifi
    davemaher wrote: »
    Hi i am with upc /virgin my package includes 250mb broadband i have rang lots of times saying i never get anywere close to it my WiFi picks up around the house when i scan at about 30 to 42 mb i changed from the horizon box to a seperate router thinking it might be better but its not any ideas how u can increase the mb coming into the house considering iam oaying for the 250mb package even when connected to erternet cable its not mych better


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    #1228
    L1011
    Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 67,850 Mod ✭✭✭✭L1011


    Older devices often have a 100mbit ethernet card which, if its a heap of junk like a Realtek 8139, can only do about 75mbits at best anyway

    240 and 360 are only of use to very heavy users, people with multiple devices in use at once, using wired connections or 5Ghz wifi. Its pointless for most people.


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    #1229
    rebeve
    Registered Users Posts: 856 ✭✭✭rebeve


    Just rang 061272190 and it goes straight to a voicemail message to ring 1905 .Is there another loyalty number .


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    #1230
    The_Conductor
    Moderators, Society & Culture Moderators Posts: 32,279 Mod ✭✭✭✭The_Conductor


    Ok- what is the current state of play- what offers are currently on the table- if all the 9 month discounts are over?


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    #1231
    davemaher
    Registered Users Posts: 21 ✭davemaher


    Hi thanks yes we have a quite alot of devices using it thats why i ordered an up to date modum thinking it would handle the bigger gb on offer an up my WiFi in the house


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