Virgin Media Cancellation deals

I negotiated a half price discount @ €50.50 for 9 months on a 12 month contract via the online chat a few days ago. I told them that I needed to talk it over with the wife that evening. They said that they noted it on the account and I needed to ring their loyalty dept. to accept the offer.

I rang them this evening to accept the offer and they said they would not honour it!

Bye Bye Virgin Media (it's been awful), hello Sky!

Was on the Horizon Max and 240mb broadband paying €85p/m. Got the increase email and called them tonight.
Got through to the call centre in Manilla. Gave the girl my account details, Got put on hold. told her about the Sky deal. Got put on hold. Got offered half price for four months and I said I couldn't pay that and that I heard of others getting nine months. Got put on hold. She came back with 6 months half price. I said I just couldn't afford that and mentioned the sky deal and the nine months again. Got put on hold. She came back and asked for the account number of the person who got 9 months. I told her it was people on a forum. Got put on hold. She came back and said she was really sorry, but could only give a final offer of 6 months. I said I was sorry, but I just can't afford it and I'll have to reject the offer. Asked her who do I contact about cancelling. Got put on hold.
Finally she came back and gave me the 9 months half price. Got put on hold while she ran it through the system.
Thanks to everyone here for the heads up. Have been keeping a keen eye on this thread and if it hadn't been for you guys, I'd certainly have caved far earlier. Was on the phone for about 45 minutes and it was well worth the time spent for those savings. The girl was very nice to deal with, they obviously have to just do their best to keep customers on the higher rate. Would recommend and will do it all again next year.

jenno86 wrote: »

Anyone have luck with the 6 months half price today? Girl in Manilla swore blind she could not offer it.

Yep, just got it there. Said it was the "max" when pushed for 9 months. Took it in the end, as I have no other real options outside eir and don't want the hassle of a landline.

im actually having nightmares with manila, maybe its just my luck but the first guy I talked to said I should just take what im given and the second one said I sounded really pretty- seriously, how I would like to talk to an irish person, any idea what the limerick number is? thanks folks!

the corpo wrote: »

Trying it now on chat, and 'Darren' is point blank refusing to accept there is any discount available other than what's on their site

I got darren too. Avoid him. Seems to be on a powertrip to save the company money.

Redfox25 wrote: »

I got darren too. Avoid him. Seems to be on a powertrip to save the company money.

I complained about him in my chat review. Such power I wield!

Rang Limerick, spoke to Gerard. Gave out a bit about not getting any benefit from the changes & moaned that I've been a customer since 2009. Mentioned the Sky offer too.

Eventually got 6 months half price (37.50) & 6 months at €75.

12 month contract.

Anyone else have any joy in getting a 9 month discount?

Just off the phone to Manilla there now to be told that the 9 month discount offer ended last night at 9pm. I wouldn't mind but I rang before 9pm yesterday when the 9 month discount was still supposedly available only to be told that it didn't exist.

How is everyone else faring today?

holz shiz i got Darren today also on chat, i waited 10 minutes to connect, i was then typing and 90 seconds passed and he disconnected, the muppet, i also complained about him in the feedback.

Sky deal ends tonight, there goes that bargaining tool

Was on to 1908 twice today. First call was to an agent and he would only eventually give 4 months half price after a lot of pushing. Quoted Sky Deal and Eir Deal and played the long time customer card, wife lost her job and had to make cutbacks and savings. Eventually he put me through to loyalty and after 40 mins the best they would do was 6 months half price. I hung up and rang again. Told them I got cut off from loyalty and was put back through to them. Again after a good twenty five minutes, the best I could get was 6 months half price. Then rang 061 272190 and again the best they would do was 6 months half price. Seems like the 9 months half price deal is off the table or else I am losing my haggling skills.

crabbypaddy wrote: »

Probably new offers on the way Sky Q available from 9th makes horizon look like a complete joke:

Sky Q Bundle – €55 per month

Sky TV in 1 room
Stream TV on 1 tablet
Take Recordings with you (via the Sky Q app)
Record 3 shows and watch a 4th live
Store up to 150 hours with 1TB storage on the Sky Q box
300+ Channels including a Sky1, Sky Living, Sky Arts and Sky Atlantic
Up to 65 HD channels
Over 300 Sky Box Sets On Demand
Free service visits
3D On Demand
Sky Go Extra & downloads

Sky Q Silver Bundle – €67 per month

Sky TV in 2 rooms
Stream TV on 2 tablets
Take Recordings with you (via the Sky Q app)
Record 4 shows and watch a 5th live
Store up to 150 hours with 1TB storage on the Sky Q box
300+ Channels including a Sky1, Sky Living, Sky Arts and Sky Atlantic
Up to 65 HD channels
Over 300 Sky Box Sets On Demand
Free service visits
3D On Demand
Sky Go Extra & downloads
UHD ready

One word, Broadband. It's the only reason why we are all here. If VM did not have it, well we'd all be on sky or FTA. There is no argument that sky are miles ahead in terms of UI slickness and response speed. It's simply a joy to use. I'm very disappointed that horizon hasn't made bigger all inroads to improve their flagship UI after so long. It's just nasty, slow and cumbersome.

The broadband is, and will remain, their saving grace.

In addition, those sky Q prices are shít too for a 'TVs only' service. And there is a ridiculous setup fee well in excess of 100€, which goes up to nearly €200 for existing sky+ customers. That's gonna be popular:rolleyes:

Deleted User wrote: »

My elderly parents are still paying €30 a month for analogue. Can't get them to change even though the digital is better value. Anyway do you think if I rang up and threatened to get rid of the analogue in favour of say saorview they might give them a discount?

As tallglass says, its the way to go. Done my folks a few years back & they love it. A cheap combo, dish, antenna and a few other bits. All equipment could be got for little more than €100.