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Eircom Phonewatch Alarm

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12467…25

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    #92
    slutsagusslags
    Closed Accounts Posts: 5 ✭slutsagusslags


    altor wrote: »
    The best number to ring is 1850 753 753, press 0 when you hear the recording :D


    Hi Altor,

    I am getting a system low battery warning which decides to beep at 1am most nights, i think its for the removable remote control panel next to my door. How can I disable that alert? Or can I replace the battery?

    I dont actually need the remote control thing, the panel is litterally 3 feet from the thing. Any ideas?

    Any help would be faaaaaaannnntastic


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    #93
    altor
    Registered Users Posts: 11,640 ✭✭✭✭altor


    slutsagusslags wrote: »
    Hi Altor,

    I am getting a system low battery warning which decides to beep at 1am most nights, i think its for the removable remote control panel next to my door. How can I disable that alert? Or can I replace the battery?

    I dont actually need the remote control thing, the panel is litterally 3 feet from the thing. Any ideas?

    Any help would be faaaaaaannnntastic

    Replace the battery, this will clear the fault ;)

    www.altor.ie



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    #94
    altor
    Registered Users Posts: 11,640 ✭✭✭✭altor


    oceanclub wrote: »
    Cheers. I just rang. Let me vent about these ****ing eejits.

    2 weeks ago I rang them to ask for the engineer code for my alarm. They said that I needed to put the request in writing, which I did and sent it. After not having heard back, I tried to get through (with no luck, as the phone numbers on their site don't work). Using the number Altor gave got me through.

    Guess what? Even after sending in the letter, they still can't give me the code. Instead, an engineer must come out, and I must pay €90 for it.

    How comes every time I have to deal with Eircom or a subsidiary, I'm reduced to rage?

    http://www.boards.ie/vbulletin/showthread.php?t=171929
    http://www.boards.ie/vbulletin/showthread.php?t=185721

    P.

    keep that number to yourself :D
    Dont even think about paying them the €90 :eek: i will send you info of how to get the code.

    www.altor.ie



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    #95
    Elbi
    Closed Accounts Posts: 334 ✭✭Elbi


    Hi can anyone help me out, The eircom alarm was installed when I bought my house and i have never used it as when its set it just keeps going off all the time. when i set it to windows and doors while Im home it goes off and when im out if i just set the sensors it still goes off so I just dont use it.

    Anyway for the last 3 nights every every 2 to 3 hours its starts beeping I have to get out of bed and press the disarm button to stop it. this happens all through the night and the day.

    is there anyway I can just turn the whole thing off


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    #96
    altor
    Registered Users Posts: 11,640 ✭✭✭✭altor


    Elbi wrote: »
    Hi can anyone help me out, The eircom alarm was installed when I bought my house and i have never used it as when its set it just keeps going off all the time. when i set it to windows and doors while Im home it goes off and when im out if i just set the sensors it still goes off so I just dont use it.

    Anyway for the last 3 nights every every 2 to 3 hours its starts beeping I have to get out of bed and press the disarm button to stop it. this happens all through the night and the day.

    is there anyway I can just turn the whole thing off

    Hi Elbi,

    Do you know what system you have installed ?

    www.altor.ie



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    #97
    Thunderbird2
    Closed Accounts Posts: 1,250 ✭✭✭Thunderbird2


    if it is a simon 3 panel there should be a white box containing a fuse, generally located near the panel. remove this and then remove the battery from the panel. when u open the flap the panel will announce "use numbered keys to enter id" .then there should be another flap which will allow u to remove the battery. the alarm will sound until the battery and main fuse are disconnected:).


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    #98
    altor
    Registered Users Posts: 11,640 ✭✭✭✭altor


    If the alarm works it would be better to try fix it than power it down for good.

    www.altor.ie



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    #99
    Elbi
    Closed Accounts Posts: 334 ✭✭Elbi


    I havent a clue which system I have but its very old it was done years ago when the phonewatch first came out,

    Thanks Thunderbird2 il will have a look when im home see can i find the fuse/battery and do it that way,


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    #100
    Thunderbird2
    Closed Accounts Posts: 1,250 ✭✭✭Thunderbird2


    altor wrote: »
    If the alarm works it would be better to try fix it than power it down for good.

    it sounds like a low battery or the panel cannot communicate with eircom.:D


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    #101
    Springsteen
    Registered Users Posts: 50 ✭✭Springsteen


    Hi Altor,
    another sensor is giving me problems this time. After a year or so of running smoothly, we get an alarm activation once in a while due to one sensor. It says sensor tamper. I've changed the battery twice, same problem. I also make sure the tamper spring is depressed. Interestingly the alarm tends to go off at the same time each time. 0600 on the main panel clock! Coincidence.
    Best Regards,
    Springsteen


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    #102
    altor
    Registered Users Posts: 11,640 ✭✭✭✭altor


    If you can post a picture i might be able to help you get the alarm working again. It sound like the back up battery is dead.

    www.altor.ie



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    #103
    Elbi
    Closed Accounts Posts: 334 ✭✭Elbi


    just another thing, when its beeping the disarm button and sensor button are flashing but very lightly, not bright red like normal


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    #104
    altor
    Registered Users Posts: 11,640 ✭✭✭✭altor


    Springsteen wrote: »
    Hi Altor,
    another sensor is giving me problems this time. After a year or so of running smoothly, we get an alarm activation once in a while due to one sensor. It says sensor tamper. I've changed the battery twice, same problem. I also make sure the tamper spring is depressed. Interestingly the alarm tends to go off at the same time each time. 0600 on the main panel clock! Coincidence.
    Best Regards,
    Springsteen

    Hi Springsteen,

    You may need to re-enroll the sensor on the system. do you have the engineer code ?

    www.altor.ie



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    #105
    Thunderbird2
    Closed Accounts Posts: 1,250 ✭✭✭Thunderbird2


    Elbi wrote: »
    I havent a clue which system I have but its very old it was done years ago when the phonewatch first came out,

    Thanks Thunderbird2 il will have a look when im home see can i find the fuse/battery and do it that way,

    when u arm the system does a male\female voice announce ''doors and windows on motions on? if its male then its the ge simon 3. if its female then its the ge simon xt. do u push buttons for doors and windows and a seperate button for motions?


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    #106
    Springsteen
    Registered Users Posts: 50 ✭✭Springsteen


    Thanks Altor,
    no I dont have engineer code. We moved into house, alarm was already here. If I ring eircom will they provide it. We don't use the monitoring.
    Rgds
    S


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    #107
    altor
    Registered Users Posts: 11,640 ✭✭✭✭altor


    Elbi wrote: »
    just another thing, when its beeping the disarm button and sensor button are flashing but very lightly, not bright red like normal

    Is this the panel ?

    www.altor.ie



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    #108
    altor
    Registered Users Posts: 11,640 ✭✭✭✭altor


    Springsteen wrote: »
    Thanks Altor,
    no I dont have engineer code. We moved into house, alarm was already here. If I ring eircom will they provide it. We don't use the monitoring.
    Rgds
    S

    Your welcome,

    If you have any of the paper work off the alarm it is easy to get the code. They will only give the code to the registered owner of the alarm panel.

    www.altor.ie



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    #109
    Springsteen
    Registered Users Posts: 50 ✭✭Springsteen


    Altor,
    Roger that. I'll start digging and let you know.
    Cheers,
    S


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    #110
    Thunderbird2
    Closed Accounts Posts: 1,250 ✭✭✭Thunderbird2


    Elbi wrote: »
    just another thing, when its beeping the disarm button and sensor button are flashing but very lightly, not bright red like normal

    which sensor button is flashing?


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    #111
    altor
    Registered Users Posts: 11,640 ✭✭✭✭altor


    Springsteen wrote: »
    Altor,
    Roger that. I'll start digging and let you know.
    Cheers,
    S

    If you get the code it is very easy to delete plus en-roll the sensor. It will clear the tamper fault ;)

    Let me know how you get on.

    www.altor.ie



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    #112
    Thunderbird2
    Closed Accounts Posts: 1,250 ✭✭✭Thunderbird2


    http://www.firstchoicesecurityinc.com/uploads/SIMON_USER_MANUAL.pdf :P


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    #113
    Thunderbird2
    Closed Accounts Posts: 1,250 ✭✭✭Thunderbird2


    Elbi have u tried pressing the status button :confused:


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    #114
    Junsi670
    Registered Users Posts: 4 ✭Junsi670


    Hi,
    I have an Eircom SIMON alarm panel that I stopped using for the past 4 years. Due to a recent break in I want to start using it again. I need all the batteries replaced in the motion sensors (x2) and also the window sensors. The large battery in the panel itself I removed a few years ago as it was beeping etc. Does anyone know where I can buy all the batteries needed for this system? I cannot find the large battery that was in the panel so I don't know which battery I need. The window sensor battery is a CR123A Lithium 3V battery.
    Also, when I get these batteries, will just replacing them do the trick to start using the panel again or will it need to be re-set?
    I hope someone can help me with this, as Eircom want €7.00 per sensor battery and €40 for the panel battery!


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    #115
    altor
    Registered Users Posts: 11,640 ✭✭✭✭altor


    Junsi670 wrote: »
    Hi,
    I have an Eircom SIMON alarm panel that I stopped using for the past 4 years. Due to a recent break in I want to start using it again. I need all the batteries replaced in the motion sensors (x2) and also the window sensors. The large battery in the panel itself I removed a few years ago as it was beeping etc. Does anyone know where I can buy all the batteries needed for this system? I cannot find the large battery that was in the panel so I don't know which battery I need. The window sensor battery is a CR123A Lithium 3V battery.
    Also, when I get these batteries, will just replacing them do the trick to start using the panel again or will it need to be re-set?
    I hope someone can help me with this, as Eircom want €7.00 per sensor battery and €40 for the panel battery!

    You can get the batteries for the sensors in any chemist or phone store, properly cost about €5-€6 each. If you go to an alarm supplier you could get them for cheaper. Here is a list of suppliers.

    The battery for the main unit can be got here, they will deliver to Ireland.

    The Simon is straight forward enough to work, replace the batteries in the sensors then replace the main battery before you power it back up. It will still have all your sensors and setting set up but if you have any problems let us know.

    www.altor.ie



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    #116
    Junsi670
    Registered Users Posts: 4 ✭Junsi670


    Hi Altor,
    Thank you for that information, hopefully I won't have any problems with it, but if I do I will let you know.
    Thanks again for your help.
    junsi670


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    #117
    altor
    Registered Users Posts: 11,640 ✭✭✭✭altor


    Junsi670 wrote: »
    Hi Altor,
    Thank you for that information, hopefully I won't have any problems with it, but if I do I will let you know.
    Thanks again for your help.
    junsi670

    Your welcome,

    If you need any questions answered, feel free to ask :D

    www.altor.ie



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    #118
    Junsi670
    Registered Users Posts: 4 ✭Junsi670


    Hi Altor,

    I hope I'm not bothering you.
    I had an engineer from eircom come out today to check the system and all seems to be fine, but I was told that I may need an "enertia head/switch, do you know where these can be bought? There were no numbers or any marks of I.D. on the switch, except that it is made by GE and that it's a wireless window sensor connected to the "SIMON" eircom system.

    I also need a "SPLITTER BOX/ALARM SPLITTER" and I took the details of the box that the engineer had with him - U.S. Patent No.472 And 404.347 Alarm Panel DSL Filter Model Z-A431 EU. I was told I need this because we have broadband in the house and that it could upset the signal to eircom?? They wanted €90 for the Splitter!
    I really appreciate any help you can give me on this. Thanks


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    #119
    altor
    Registered Users Posts: 11,640 ✭✭✭✭altor


    Hi Junsi670,

    Its no bother at all :D

    You will get these in suppliers of GE sensors, Reliable Security Products. D.3 01-8372439, IDAS. D.14 01 2995780. REW. D.11 01 858 0960. I would ring ahead to make sure they have them in for you, they will order them in for you. They are for the wire free 433 sensors if they ask. If you have any problems getting them let me know.

    This is the splitter you need, you can get them in Northwood technology D11.01 8601880, very easy to install yourself.

    www.altor.ie



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    #120
    Junsi670
    Registered Users Posts: 4 ✭Junsi670


    Hi Altor,
    Again, THANK YOU!!
    There doesn't seem to be much (if anything) that you don't know about security systems. I really appreciate your help :)
    Junsi670


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    #121
    altor
    Registered Users Posts: 11,640 ✭✭✭✭altor


    Junsi670 wrote: »
    Hi Altor,
    Again, THANK YOU!!
    There doesn't seem to be much (if anything) that you don't know about security systems. I really appreciate your help :)
    Junsi670

    Your welcome, always happy to help if I can :D

    www.altor.ie



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