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Meteor changes Terms And Conditions?

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  • 29-10-2010 1:49pm
    #1
    Gumbo
    Moderators, Society & Culture Moderators Posts: 38,582 Mod ✭✭✭✭


    just seen this in todays irish Independent.
    Is it a clause to get out of contract?

    682f0abe.jpg


«1345

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    #2
    long_b
    Registered Users Posts: 4,936 ✭✭✭long_b


    kceire wrote: »
    just seen this in todays irish Independent.
    Is it a clause to get out of contract?

    682f0abe.jpg

    Looks like it.
    I LOVE METEOR :)


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    #3
    Sam Vimes
    Registered Users Posts: 21,611 ✭✭✭✭Sam Vimes


    Unless I'm missing something this is purely a price reduction with no downside. I don't know the exact legislation but they might be able to argue that no one could have a legitimate reason for not wanting to accept a price reduction.....

    edit: actually there is one down side, if you used a tiny amount of data it used to cost 2c but now it's a minimum of 69c. Hmmmm


    edit2: they have regulation 17 on the notification page so it looks like it is a deal breaker:
    http://www.meteor.ie/terms_and_conditions/notifications/mobile_internet_price/


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    #4
    long_b
    Registered Users Posts: 4,936 ✭✭✭long_b


    Sam Vimes wrote: »
    Unless I'm missing something this is purely a price reduction with no downside. I don't know the exact legislation but they might be able to argue that no one could have a legitimate reason for not wanting to accept a price reduction.....

    edit: actually there is one down side, if you used a tiny amount of data it used to cost 2c but now it's a minimum of 69c. Hmmmm


    edit2: they have regulation 17 on the notification page so it looks like it is a deal breaker:
    http://www.meteor.ie/terms_and_conditions/notifications/mobile_internet_price/

    International calls have changed to per minute billing instead of per second, surely that's a cost increase there?


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    #5
    Davy
    Moderators, Category Moderators, Business & Finance Moderators, Technology & Internet Moderators Posts: 19,340 CMod ✭✭✭✭Davy


    long_b wrote: »
    International calls have changed to per minute billing instead of per second, surely that's a cost increase there?

    It doesn't have to be an increase to get out, if the contract changes, you can be released, and the contract will be different than when you signed up for it


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    #6
    Abelloid
    Registered Users Posts: 3,495 ✭✭✭Abelloid


    Here we go again. :D


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    #7
    Gumbo
    Moderators, Society & Culture Moderators Posts: 38,582 Mod ✭✭✭✭Gumbo


    Davy wrote: »
    It doesn't have to be an increase to get out, if the contract changes, you can be released, and the contract will be different than when you signed up for it

    if youve only signed up to an 18 month contract, would you have to return the phone you got from them?

    ive no plans to leave them as im on a family and friends offer, so im just curious?
    but it could suit my mam tbh.


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    #8
    Psygnosis
    Registered Users Posts: 1,484 ✭✭✭Psygnosis


    I missed the last contract change what do people reckon can we cancel


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    #9
    drunkmonkey
    Registered Users Posts: 28,120 ✭✭✭✭drunkmonkey


    Looks like you can, they've just upped your call charges.


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    #10
    jwcurtin
    Registered Users Posts: 562 ✭✭✭jwcurtin


    kceire wrote: »
    if youve only signed up to an 18 month contract, would you have to return the phone you got from them?

    ive no plans to leave them as im on a family and friends offer, so im just curious?
    but it could suit my mam tbh.
    Also interested in this, i dont want to hand back my HTC Legend


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    #11
    long_b
    Registered Users Posts: 4,936 ✭✭✭long_b


    I know a lot of people got out cleanly last time so... please post if Meteor forced you to hand back your handset when you got out of your contract.


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    #12
    flipall
    Registered Users Posts: 159 ✭✭flipall


    Meteor wont make you give back your handset. You can ring them and simply say you want to be moved back to prepay due to the change in your contract. Even if you really like meteor :eek: you could sign up to a new contract next week and get another new phone! Know people who did this last time they decided to change their prices, which wasnt very long ago :rolleyes:


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    #13
    long_b
    Registered Users Posts: 4,936 ✭✭✭long_b


    flipall wrote: »
    Meteor wont make you give back your handset. You can ring them and simply say you want to be moved back to prepay due to the change in your contract. Even if you really like meteor :eek: you could sign up to a new contract next week and get another new phone! Know people who did this last time they decided to change their prices, which wasnt very long ago :rolleyes:

    There was a lot of noise around the time about Meteor coming the heavy and demanding the return of the handset. I think people would be interested to hear from anyone who did end up returning the handset.

    I'm aware that most people didn't have to the last time - I'm one of them !


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    #14
    Johnny Storm
    Registered Users Posts: 3,984 ✭✭✭Johnny Storm


    The direct number for cancellations is 1800-222-085


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    #15
    CantGetNoSleep
    Registered Users Posts: 7,218 ✭✭✭CantGetNoSleep


    Are they stupid after last time?

    The per minute billing on international calls certainly puts the customer in a less favourable position


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    #16
    CantGetNoSleep
    Registered Users Posts: 7,218 ✭✭✭CantGetNoSleep


    On second thoughts, this pretty much ends the usefulness of Cabbage? Or at least seriously dents it


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    #17
    Sam Vimes
    Registered Users Posts: 21,611 ✭✭✭✭Sam Vimes


    CantGetNoSleep wrote: »
    On second thoughts, this pretty much ends the usefulness of Cabbage? Or at least seriously dents it

    It does affect it for people on that tariff. You'd have to send 5 or 6 texts a day or be using the internet anyway to make it worthwhile


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    #18
    SupaDupaFly
    Registered Users Posts: 398 ✭✭SupaDupaFly


    Just got out of contract, they offered me a free upgrade to stay with meteor billpay. Don't accept it if your offered it anyone. You can always go in and get a new contract for free next week!


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    #19
    series2a
    Closed Accounts Posts: 4 ✭series2a


    Hi Supadupafly,
    can you tell me who you phoned and what number. Did you have much trouble? I just took out a contract a month ago and this is great news.
    Cheers

    Ralph


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    #20
    SupaDupaFly
    Registered Users Posts: 398 ✭✭SupaDupaFly


    series2a wrote: »
    Hi Supadupafly,
    can you tell me who you phoned and what number. Did you have much trouble? I just took out a contract a month ago and this is great news.
    Cheers

    Ralph

    Hi Ralph,

    I rang the 1800222085 number and got straight through to cancellations. I just told I wanted out and I was within my rights to terminate the contract. Easy as that.
    Good luck with it.

    Supa


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    #21
    series2a
    Closed Accounts Posts: 4 ✭series2a


    Lovely Jubley, Just canceled, must pop off an email to confirm this

    Cheers for the help

    Ralph


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    #22
    iba
    Registered Users Posts: 2,624 ✭✭✭iba


    Hi,

    Im on Meteor Bill Pay Smart 18 month contract which costs €30 p.c.m. with 200 mins of chat and 200 texts. Last week Meteor dropped the price of this 'bundle' to €25 p.c.m. Am I correct in thinking that I could now contact Meteor and cancel my contract because they have changed the terms and conditions and then resign up for the €25 p.c.m. bundle?

    Regards

    The Iba


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    #23
    series2a
    Closed Accounts Posts: 4 ✭series2a


    Hi Iba,
    yes tis that simple

    Ralph


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    #24
    CantGetNoSleep
    Registered Users Posts: 7,218 ✭✭✭CantGetNoSleep


    iba wrote: »
    Hi,

    Im on Meteor Bill Pay Smart 18 month contract which costs €30 p.c.m. with 200 mins of chat and 200 texts. Last week Meteor dropped the price of this 'bundle' to €25 p.c.m. Am I correct in thinking that I could now contact Meteor and cancel my contract because they have changed the terms and conditions and then resign up for the €25 p.c.m. bundle?

    Regards

    The Iba
    Get a new phone while you are at it, sell it on adverts even if you want to keep your current one


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    #25
    richieq1
    Registered Users Posts: 6 ✭richieq1


    u wouldnt be able to cancel because they changed the price was speaking to them this is a port in offer that has no effect on axisting customers as its a promotion no a T&C change

    u can cancel due to normal T&Cs change just no the reason u have stated ie price plan change


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    #26
    ro2
    Registered Users Posts: 562 ✭✭✭ro2


    Phoned up and cancelled too. I only had six weeks left on the contract anyway, so they didn't give me any hassle.


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    #27
    iba
    Registered Users Posts: 2,624 ✭✭✭iba


    ro2 wrote: »
    Phoned up and cancelled too. I only had six weeks left on the contract anyway, so they didn't give me any hassle.



    What did you say to them?


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    #28
    ro2
    Registered Users Posts: 562 ✭✭✭ro2


    iba wrote: »
    What did you say to them?

    I just said that I have a contract and that I heard that you're changing your terms and conditions, so I'd like to cancel it. They asked if it was due to the increase in the international rates and that was it. I was able to change the phone over to pay as you go straight away.


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    #29
    JohnButler
    Registered Users Posts: 387 ✭✭JohnButler


    This is great news. I am 4 months into a 12 month contract so because contract has changed i can cancel my contract? Is it as easy as ringing them up and asking nicely?


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    #30
    long_b
    Registered Users Posts: 4,936 ✭✭✭long_b


    JohnButler wrote: »
    This is great news. I am 4 months into a 12 month contract so because contract has changed i can cancel my contract? Is it as easy as ringing them up and asking nicely?

    Yes, just mention the changes in the International call charges, that you're not happy and that you'd like to be released from the contract without penalty.


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    #31
    charlie_says
    Registered Users Posts: 1,666 ✭✭✭charlie_says


    Although many people who broke out of the contract in August with the same loophole had no problems, beware nonetheless.

    They direct debited me 338 bucks just yesterday for cancellation fee, I will be getting my monies back.

    Check out the $hit buzz here http://boards.ie/vbulletin/showthread.php?t=2056004909


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