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The M50 Barrier Free Tolling Thread

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Comments

  • Closed Accounts Posts: 29,473 ✭✭✭✭Our man in Havana


    bazz26 wrote: »
    I'm no legal expert either but logic dictates this is the way I see it:

    The toll company or whoever provide a section of road/bridge that they charge a toll to use. Nobody forced you to use this route. You used this road/bridge by your own choice which would indicate that you willingly agreed to enter a contract with the toll company. The toll company provided the road/bridge thus carrying out their side of the contract, you now owe the toll company a tariff as part of that contract, also as part of the terms of that contract the toll company have fixed penalties for late payment.

    I rest my case your honour.:D
    If a person other than the registered owner is driving it can be argued that the registered owner did not enter into any contract with the toll company. It can be argued that only the driver is in a position to enter into a contract.

    I don't see any problem with the toll operator asking the registered owner who was driving and then proceeding to chase them for the toll fee.


  • Registered Users, Registered Users 2 Posts: 2,095 ✭✭✭zing


    bazz26 wrote: »
    Do the roads prior to the toll bridge have display signs up saying that the road/bridge ahead is tolled? In other words is there plently of notice to avoid the toll bridge if you don't want to use it?

    IIRC there are signs before the n4 exit when heading northbound saying something along the lines of 'Last exit before Toll' or something like that. I suspect there's something similar before the n3 exit when heading southbound.


  • Registered Users, Registered Users 2 Posts: 69,588 ✭✭✭✭L1011


    zing wrote: »
    IIRC there are signs before the n4 exit when heading northbound saying something along the lines of 'Last exit before Toll' or something like that. I suspect there's something similar before the n3 exit when heading southbound.

    There are. The signs are far more visible than they were when there were barries. The N3 and N4 entries to the road also have (Toll) beside destination, as do the directional signs for the escape slips.

    Would have to be dangerously inattentive to miss it.


  • Registered Users, Registered Users 2 Posts: 7,476 ✭✭✭ardmacha


    If a person other than the registered owner is driving it can be argued that the registered owner did not enter into any contract with the toll company.

    would this approach get you off a parking ticket?


  • Registered Users, Registered Users 2 Posts: 25,005 ✭✭✭✭Toto Wolfcastle


    My dad just told me about his friend who was in Dublin recently and used the toll bridge twice. He paid within the correct amount of time, and printed off the confirmation that he had paid. 2 letters arrived in the door, he rang up the helpline, and when he told the woman that he had printed off confirmation that he had paid, she didn't have a clue what he was talking about. She didn't know anything about printing off confirmation of payment.

    Anyway, he's not longer pursuing it. He said he'll just wait for the court summons.


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  • Moderators, Politics Moderators Posts: 40,346 Mod ✭✭✭✭Seth Brundle


    On the news, the NRA pretty much denied that there was an issue and also said something like the poor call responses was down to the high staff turnover because of the abuse that the telephone agents were getting from Joe Public!


  • Closed Accounts Posts: 20,009 ✭✭✭✭Run_to_da_hills


    The AA also advised us to ignore any incorrect summonses and not to bother trying to contact the NRA over the matter.

    If you end up in court you can tell the judge that you took the advice from the AA :D

    http://www.irishtimes.com/newspaper/breaking/2008/1001/breaking52.htm


  • Closed Accounts Posts: 29,473 ✭✭✭✭Our man in Havana


    I seriously doubt that anyone will be taken to court.


  • Closed Accounts Posts: 20,009 ✭✭✭✭Run_to_da_hills


    Bond-007 wrote: »
    I seriously doubt that anyone will be taken to court.
    It would be bad PR until such tiime as they can sort out the mess. I would imagine that the scammers would be the first.


  • Registered Users, Registered Users 2 Posts: 12,794 ✭✭✭✭galwaytt


    Bond-007 wrote: »
    I don't see any problem with the toll operator asking the registered owner who was driving and then proceeding to chase them for the toll fee.

    I do: the Data Protection Act. The driver, is entitled to privacy under law.

    And, under EU law iirc, the law is not allowed to infer guilt, by reason of silence - iow, by not telling who was driving, that they can assume it was you.

    Somebody else may have more insight, but that's the general idea......

    Ode To The Motorist

    “And my existence, while grotesque and incomprehensible to you, generates funds to the exchequer. You don't want to acknowledge that as truth because, deep down in places you don't talk about at the Green Party, you want me on that road, you need me on that road. We use words like freedom, enjoyment, sport and community. We use these words as the backbone of a life spent instilling those values in our families and loved ones. You use them as a punch line. I have neither the time nor the inclination to explain myself to a man who rises and sleeps under the tax revenue and the very freedom to spend it that I provide, and then questions the manner in which I provide it. I would rather you just said "thank you" and went on your way. Otherwise I suggest you pick up a bus pass and get the ********* ********* off the road” 



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  • Closed Accounts Posts: 29,473 ✭✭✭✭Our man in Havana


    They can't assume anything.


  • Registered Users, Registered Users 2 Posts: 69,588 ✭✭✭✭L1011


    galwaytt wrote: »
    I do: the Data Protection Act. The driver, is entitled to privacy under law.

    And, under EU law iirc, the law is not allowed to infer guilt, by reason of silence - iow, by not telling who was driving, that they can assume it was you.

    Somebody else may have more insight, but that's the general idea......

    Our speeding fine system must be slightly dodgy in light of this...


  • Closed Accounts Posts: 512 ✭✭✭Drax


    Did anyone hear Noel Dempsey blaming M50 drivers today? I heard the clip on Matt Cooper today. The fecking gall of Dempsey. At one point he said it was up to drivers to make sure their plates were clean but that most of the problems were due to people incorrect fitting their tags in their cars even though they were given sufficient documentation. Of course the NRA are completely innocent in this shambles.


  • Moderators, Politics Moderators Posts: 40,346 Mod ✭✭✭✭Seth Brundle


    They also said on the news how some people even held the tags out of the window of the car to ensure that it would be seen so Noel Dempsey was shown to be talking his usual guff (if anyone wants to see how much of a liar he is then take a read through this thread)!


  • Registered Users, Registered Users 2 Posts: 5,430 ✭✭✭Sizzler


    Conor Faughnan was on Breakfast AM this morning on TV3 basically saying it was a pile of kak and why the fcuk are we still paying for this when A) It was part funded by the EU many years ago B) Our road tax goes towards roads and C) The bridge has been paid for MANY times over.

    Probably the most sense I have heard from him EVER :eek:
    UP to 5,000 motorists a day using Dublin's M50 are failing to pay the toll, leading to a potential loss of revenue of €100,000 a week to the National Roads Authority.


    Yesterday, it emerged that 10,000 notices claiming the toll has not been paid are being sent out every day -- half of which do not result in payment within the 14-day period before fines are applied.

    Despite the high default rate, the NRA is refusing to say how many motorists it expected to fail to pay the toll when the motorway went barrier-free.

    The head of the public private partnership (PPP) unit, Hugh Creegan, said projections on the number of motorists expected to refuse to pay would not be available until the authority's annual accounts were published. But, he added, it did not intend to send anyone to jail for non-payment.

    There was confusion yesterday after the 'Irish Times' incorrectly reported that up to 20,000 people were being incorrectly charged for using the road when they had not done so, but the NRA disputed this, saying the number was far less.

    It could not quantify the number of bills mistakenly sent out. But it did emerge there had been a litany of problems with the €25m tolling system since the M50 went barrier-free on August 30 last.

    The NRA admitted up to 20,000 notices claiming non-payment were sent out each day in the first two weeks of barrier-free operations, which has since dropped to 10,000 a day.

    While the system is 98.8pc accurate in reading number plates, up to 200 people a day will be incorrectly charged for using the motorway when they have not done so, Mr Creegan admitted. A 'grace period' where the €3 fine for non-payment is waived is to be extended until October 14.

    Incorrectly-mounted electronic tags is the most commonly-cited reason why tolls are not applied, or incorrectly applied, followed by account details including the vehicle's number plate not being up to date. Some motorists have also not activated the electronic tags, meaning they cannot be 'read'.

    Other issues leading to incorrect vehicles being tolled include broken and dirty number plates.

    NB - They wont be fining anybody till after October 14th so if you got anything throw it in your green bin!

    Mark Cagney said to ignore everything you received from them in the post lol.

    If nobody bothered their hoop paying or getting a tag or paying they would give up this sham pretty quick that you can be sure.


  • Registered Users, Registered Users 2 Posts: 192 ✭✭leon8v


    It was a bit much alright that Dempsey blamed drivers on his system not working. I sent a mail off to the department of transport yesterday out of curiosoty complaining about the whole thing. Doubt I will get a reply.
    Another thing which seems a bit ridiculous is that I only got my transaction statement for August today. Even though the system only came live on Aug 30th so therefore there was only 2 days transactions in August, ie 30th and 31st. The statement arrived today by email even though payment for those two days was taken from my account over two weeks ago!!!! What a farce.

    Edit, with regard to the notices received for tolls already paid, we have had a few here in work, you can put the notice number into their website and it will tell you that its already paid, even though they sent out the 4 page notice. I just print off the screen saying its paid and ignore it after that.

    Maybe a email should be put together and then ask every motorist to bombard info@transport.ie with it. I dont think there is a direct email for Dempsey or at least I cant find it so this would be the next best thing.


  • Registered Users, Registered Users 2 Posts: 933 ✭✭✭Furp


    I know that some drivers may not have the tags fitted correctly but its a farce to blame all tag holders of this.

    Otherwise how come on my easy pass account I can check the transactions and see that my tag was picked up on a northbound journey but not on the return journey, for which I have a 4 page payment demand letter for.

    Also if they wish people to keep their number plates clean they should make sure that the roads are kept cleaner, that trucks carrying soil and building meterials actually use the tarps that they are fitted with, and that all constructions sites especially road work sites actually enforce the use of tire washs for trucks exiting the sites.


  • Registered Users Posts: 331 ✭✭Mr CJ


    Sizzler wrote: »
    NB - They wont be fining anybody till after October 14th so if you got anything throw it in your green bin!

    Mark Cagney said to ignore everything you received from them in the post lol.

    If nobody bothered their hoop paying or getting a tag or paying they would give up this sham pretty quick that you can be sure.

    So as a protest we should just all go through it without paying & without any tags? They will not come after you they do not have the resources!


  • Closed Accounts Posts: 29,473 ✭✭✭✭Our man in Havana


    I would agree with you there. If enough people didn't pay the system will grind to a halt under the weight of it's own procedures.


  • Registered Users, Registered Users 2 Posts: 192 ✭✭leon8v


    About time we as a group(Motorists) stood up to these things. Anybody any good at wording an email that can go out to the masses to inform them of the protest??:D:D
    Also a few people on the M50 with banners would be good too, they would probably be arrested but worthwhile cause!!!:D Any students out there, they are usually up for something like that:D


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  • Registered Users, Registered Users 2 Posts: 2,632 ✭✭✭ART6


    I've been watching this thread with distant interest since I live in Co. Waterford and generally keep well away from Dublin and its shambolic roads, but I did feel a bit left out of things having no tag and no letter. Then today my wife got a demand in the post for having supposedly driven Southbound on the M59 in the early hours of the morning two weeks ago. That for someone who never drives further than the village shop, preferring to take the bus to go into town, and wouldn't drive to Dublin even for a Lotto win. So, now at last we are part of the seeming majority that receives threatening letters, and I don't feel left out any longer:D

    Still, given the Government's habit of making a complete balls of every electronic and IT system they introduce, I will now frame the letter in a frame big enough to display the further letters that I expect with confidence.


  • Registered Users Posts: 331 ✭✭Mr CJ


    leon8v wrote: »
    About time we as a group(Motorists) stood up to these things. Anybody any good at wording an email that can go out to the masses to inform them of the protest??:D:D
    Also a few people on the M50 with banners would be good too, they would probably be arrested but worthwhile cause!!!:D Any students out there, they are usually up for something like that:D

    I keep saying this and I think it is falling on alot of deaf ears... we as in the tax payer have bought this therefore we own it! So why in gods name are we even paying an extra cent??

    I think we should all go through it even after the 14th without paying... it will collapse & they may bring back barriers but at least we will have won, or maybe they may even cop them selves on and get rid of the p**y toll.

    Dont forget we are in a bad way with the economy instead of giving the big companies over here incentives to stay they are increasing logistical costs which could cost them millions as they cannot even claim back VAT for something that has been paid for a thousand times over its just rediculous!

    People will say "we cant do anything about it" if this was the case everybody would be paying water rates for the last 20yrs, this is only one example!

    We can stop this if we all get together we are more powerful than the government in numbers dont forget that, they are not gods there people like me and you!


  • Registered Users Posts: 331 ✭✭Mr CJ


    Bond-007 wrote: »
    I would agree with you there. If enough people didn't pay the system will grind to a halt under the weight of it's own procedures.

    Say good bye also to all our forests nearing its collapse giving the amount of pure bullsht paperwork they spit out!

    The television advert should also be banned, I dont know about you guys but everytime I see that add "dont stop me now im having such a good time" full of smiley faces, I do be shouting "stop me now before I smash my tv" :mad: ha


  • Posts: 0 ✭✭✭ [Deleted User]


    The new barrier-free tolling system on Dublin's M50 motorway is reportedly operating incorrectly for about 10,000 vehicles a day.

    Reports this morning say the system is making mistakes on around 10% of the traffic using the West-Link toll bridge.

    The system is failing to read electronic tags and number plates, with some motorists wrongly receiving payment demands and fine warnings.

    Motorists whose cars were not on the M50 are also reportedly receiving bills for journeys they did not make.

    The National Roads Authority is continuing to insist that the system will be "the finest in the world" when it is bedded in.

    When are they putting the toll back into operation :p


  • Registered Users, Registered Users 2 Posts: 2,328 ✭✭✭Mezcita


    Mr CJ wrote: »
    Say good bye also to all our forests nearing its collapse giving the amount of pure bullsht paperwork they spit out!

    The television advert should also be banned, I dont know about you guys but everytime I see that add "dont stop me now im having such a good time" full of smiley faces, I do be shouting "stop me now before I smash my tv" :mad: ha

    Yeah but think about it. If people simply refuse to pay the toll, the government will just put the toll booths back in again.

    All this "two finger salute" to the government talk is pointless. They will never stop charging people for using M50 because of the revenue it generates.

    Meh. They will iron out the problems eventually. Can see them wiping the slate on thousands of fines sent out to people though.


  • Closed Accounts Posts: 314 ✭✭Chunkylover


    deicded to check my account today (just thought to myself that you never know, I could be one of the lucky 1s that they screw up on) they are trying to do me for €12, Ive never driven anything but a bike or car along the m50 and it wasnt my tag and (as far as I can remember) I wasnt anywhere near the m50 yesterday

    I felt sorry for the poor woman I was talking to cause it sounded like she was having a really crappy day, but had to laugh when she asked if I would like the €12 taken off the account, and hey, it only took 45mins to get through to them


  • Registered Users, Registered Users 2 Posts: 5,430 ✭✭✭Sizzler


    Bond-007 wrote: »
    I would agree with you there. If enough people didn't pay the system will grind to a halt under the weight of it's own procedures.
    +1 Agree 100% and is what I was getting at.


  • Registered Users Posts: 331 ✭✭Mr CJ


    Mezcita wrote: »
    Yeah but think about it. If people simply refuse to pay the toll, the government will just put the toll booths back in again.

    All this "two finger salute" to the government talk is pointless. They will never stop charging people for using M50 because of the revenue it generates.

    Meh. They will iron out the problems eventually. Can see them wiping the slate on thousands of fines sent out to people though.

    That is exactly the problem,everyone thinks that, but look what happened in Scotland there was a toll set up there nobody used it and they ended up taking it down!

    If everyone stood up for things the government would be carefull what they try bring out!


  • Registered Users, Registered Users 2 Posts: 5,430 ✭✭✭Sizzler


    leon8v wrote: »
    About time we as a group(Motorists) stood up to these things. Anybody any good at wording an email that can go out to the masses to inform them of the protest??:D:D
    Also a few people on the M50 with banners would be good too, they would probably be arrested but worthwhile cause!!!:D Any students out there, they are usually up for something like that:D

    Dear Motorist,

    You may be a regular M50 user or you might just have to use it once a year for that trip to Dublin Airport to collect dear old aunty Bridie. Regardless of how often you use it the fact is YOU the motorist are now being ripped off like never before ! The NRA might claim they have done us all a favour by removing the toll booths and congestion has eased considerably but the fact is we are now paying for that privilege, for the irregular user you are now paying 50% more !

    The eFlow system has suffered a litany of problems since its launch on August 29th, some of you reading this will empathise with stories of being billed for journeys you never made, your credit card was whacked with charges you can't make sense of, you have received half a telephone book of literature in the post because eFlow don't have a 'record' of you paying (John Gormley, Green party anybody?), you can't get through to their telephone number, you can't pay online, you get the drift.

    The M50 has paid for itself many times over, it was also paid for in part by the EU many years ago, guess what YOU are now paying for it all over again !

    This madness has to stop, say no to the TOLL!


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  • Closed Accounts Posts: 29,473 ✭✭✭✭Our man in Havana


    Mr CJ wrote: »
    That is exactly the problem,everyone thinks that, but look what happened in Scotland there was a toll set up there nobody used it and they ended up taking it down!

    If everyone stood up for things the government would be carefull what they try bring out!
    http://en.wikipedia.org/wiki/Skye_Bridge

    There are lessons to be learned.


  • Registered Users, Registered Users 2 Posts: 192 ✭✭leon8v


    Sizzler wrote: »
    Dear Motorist,

    You may be a regular M50 user or you might just have to use it once a year for that trip to Dublin Airport to collect dear old aunty Bridie. Regardless of how often you use it the fact is YOU the motorist are now being ripped off like never before ! The NRA might claim they have done us all a favour by removing the toll booths and congestion has eased considerably but the fact is we are now paying for that privilege, for the irregular user you are now paying 50% more !

    The eFlow system has suffered a litany of problems since its launch on August 29th, some of you reading this will empathise with stories of being billed for journeys you never made, your credit card was whacked with charges you can't make sense of, you have received half a telephone book of literature in the post because eFlow don't have a 'record' of you paying (John Gormley, Green party anybody?), you can't get through to their telephone number, you can't pay online, you get the drift.

    The M50 has paid for itself many times over, it was also paid for in part by the EU many years ago, guess what YOU are now paying for it all over again !

    This madness has to stop, say no to the TOLL!


    I like it, Should it include a piece about refusing to pay it or would that be taking it too far.
    Oh and any dig at John Gormless is always an added bonus.


  • Closed Accounts Posts: 10,012 ✭✭✭✭thebman


    I really like the idea of not paying the toll.

    Think about it, that would really work. I don't think they'd put back up the toll. They may start to realise that we'd rather pay more taxes than go through all this hassle everytime we want to use roads instead of these stealth taxes that we have to pay wages and upkeep to keep in place :rolleyes:

    I think I'd rather an increase in tax and I don't even use any toll roads.


  • Registered Users, Registered Users 2 Posts: 5,430 ✭✭✭Sizzler


    leon8v wrote: »
    I like it, Should it include a piece about refusing to pay it or would that be taking it too far.
    Oh and any dig at John Gormless is always an added bonus.


    Feel free to add your own militant ending to that template ;)

    eg -

    - They couldn't sustain one days worth of traffic not paying.

    - Its not right that the motoring public get shafted again for this.

    - People power does work (Skye Bridge, see below)

    I've seen plenty of "do not buy petrol today" email's, this one has a hell of a lot more potential imho! Something could actually be done about it.

    100,000 cars on average pass through a day, they are already struggling to cope with between 5-10% of errors on a daily basis (depending on who you believe) so imagine what would happen if even an extra 10-15% of motorists down tools for their journey and refused to pay.....
    Wikipedia wrote:
    The first major capital project funded by the Private Finance Initiative, the bridge has been controversial since its construction was announced. In exchange for the contractors funding the bridge's construction themselves (rather than being paid to do so from the public exchequer) they were granted a licence to operate the bridge and charge travellers tolls. When the Bridge contract was first awarded, the partnership estimated it would cost around £15 million, although delays and design changes added significantly to the cost (to around £25 million, by the BBC's estimate).

    The tolls charged by the bridge concessionaire, Skye Bridge Ltd., proved to be particularly unpopular. By 2004 a round trip cost visitors £11.40, fourteen times the round trip price charged by the Forth Road Bridge (a crossing over twice the length), a price which protesters claimed made it the most expensive road in Europe. As the Skye bridge was being constructed, several other (smaller) bridges were also being built or planned in the Hebrides, connecting smaller islands either to larger ones or to the mainland. These bridges were to be public roads without tolls, and Skye locals came to believe that the Skye bridge too was a public road on which no toll should be levied.

    The ferry operator, Caledonian MacBrayne, had made a profit of over a million pounds per year on the route, but observers from the BofA and later the National Audit Office noted that many locals were excused the ferry fee by ferry workers, with much of the ferry's revenue coming from the heavy summertime tourist traffic. One local told the BBC that on the day following a defeat of the English football team by their German counterparts, ferry workers had let cars bearing German licence plates travel for free. In the bridge's first year of operation it recorded traffic of 612,000 vehicles, a third more than the ferry's official numbers.

    This included mass protests and a prolonged non-payment campaign, and continued as long as the tolls. A toll-collector interviewed by the BBC in 2005 said that abuse of collectors by motorists had been commonplace. Numerous toll opponents were cited for refusing to pay the toll, with around 500 being arrested and 130 subsequently convicted of nonpayment. Among those charged was Clodagh Mackenzie, an elderly lady from whom the land necessary for the bridge's arrival in Skye had been compulsorily purchased; the charges against her were subsequently dropped without explanation. Of those convicted, only the first, the SKAT Secretary Andy Anderson, received a (brief) prison term. Those charged with nonpayment had to make the 140 mile round trip to Dingwall sheriff court, again crossing the bridge and where again many refused to pay, incurring a further criminal charge. Robbie the Pict argued that the legal paperwork for the tolls was incomplete, and that consequently the tolls themselves were illegal. In particular he said that the "assignation statement", a licence to charge a toll, had never been given. Interviewed later by the BBC Fiscal Davind Hingston in Dingwall refuted this claim, but admitted that he himself had been denied access to many government documents on the case, on the grounds of commercial confidentiality. Hingston told the BBC "As a fiscal I was stuck with that evidence but as a private individual I found it stunning" [1], leading to renewed calls that the convictions of the toll protestors should be quashed - to this the Crown Office reiterated that appeals on these grounds had already been rejected by the courts.

    The bridge, and the toll protest, became a continuing political issue. Following the 1997 General Election, the Labour-run Scottish Office introduced a scheme whereby tolls for locals were subsidised (the scheme cost a total of £7 million). Following the creation of the Scottish Parliament, the Scottish Labour Party joined in coalition with the Scottish Liberal Democrats, who had made the Skye Bridge toll abolition one of their priorities. With responsibility for Scotland's road network transferred from Westminster to the Scottish Executive, increased political pressure was placed on the toll's future. On June 3, 2004, Jim Wallace, the Enterprise Minister in the Scottish Executive announced that he hoped the bridge would be bought out, and tolls abolished, by the end of 2004. [2] In line with this, on December 21, 2004, Scottish Transport Minister Nicol Stephen announced that the bridge had been purchased for approximately £27 million, and toll collection immediately ceased. [3] During the preceding decade £33.3 million in tolls had been collected. Figures obtained by the BBC under freedom of information laws showed the consortium's operating costs on the bridge had been £3.5 million.

    The topic is explored extensively in George Monbiot's book Captive State in which he examines the merits and demerits of Private Finance Initiatives.


  • Closed Accounts Posts: 986 ✭✭✭jenzz


    I travel it up to 6 times a day & have a tag. I have noticed southbound in the furthest right lane it never ever beeps. On another note I got a penalty today for my written off car. I asked for a picture for the craic just to see how in gods name someone managed to get the thing to move after it was floating in about 5 foot of water.


  • Registered Users, Registered Users 2 Posts: 9,936 ✭✭✭LEIN


    jenzz wrote: »
    I travel it up to 6 times a day & have a tag. I have noticed southbound in the furthest right lane it never ever beeps. On another note I got a penalty today for my written off car. I asked for a picture for the craic just to see how in gods name someone managed to get the thing to move after it was floating in about 5 foot of water.


    6 times a day!

    You are a very busy man.

    My tag doesn't beep all the time but the money is still ducted.


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  • Registered Users, Registered Users 2 Posts: 1,306 ✭✭✭NeMiSiS


    Follow up to this;
    NeMiSiS wrote: »
    I have been trying to pay a toll since last night.
    Last night I tried online - "an error occured"

    This morning the same, so I ring them and give me cc number etc, and I am told - the system isn't working - I am to ring customer services.

    I explained to the guy that I have been trying to pay online also - and I have been unable to, and ask "What will happen if I am not able to pay you, even though I have been trying" He told me "We will send you a fine.."

    Customer services number just gets a busy dial tone.

    I will happily pay the toll - if they allow me to.

    Idiots.

    TK

    and this ;

    "And it gets better!
    My Credit Card company just rang to inform me that EFlow are trying to put 6 transactions through now!"


    I just got 3 letters in the post saying I've to pay my toll, for the 24th and 25th of September. For the 24th I used their web****e and was told my transaction was sucessful.

    My CC company has informed me they are trying to debit me now for 36 euro on the 25th - I actually owe them 6. This is because I -tried- to pay 6 times and failed. The guy on the phone even suggested I go down to a shop and try pay there, I told him I had better things to do. I went to the shop to get my lunch and there was a woman there who had payed recently in the same shop - with a notice saying she had not payed and now had 14 days.

    So they owe -ME- 30 quid.

    I rang them and the girl on the phone told me she would clear off those transactions - I don't know if I can believe that.

    If they debit my card I will go to there offices and wait all day until I receive a cheque to refund me the money I am owed.

    Awful bunch of ****ing idiots.

    TK


  • Registered Users, Registered Users 2 Posts: 2,364 ✭✭✭Mr. Flibble


    NeMiSiS wrote: »
    Follow up to this;



    and this ;

    "And it gets better!
    My Credit Card company just rang to inform me that EFlow are trying to put 6 transactions through now!"


    I just got 3 letters in the post saying I've to pay my toll, for the 24th and 25th of September. For the 24th I used their web****e and was told my transaction was sucessful.

    My CC company has informed me they are trying to debit me now for 36 euro on the 25th - I actually owe them 6. This is because I -tried- to pay 6 times and failed. The guy on the phone even suggested I go down to a shop and try pay there, I told him I had better things to do. I went to the shop to get my lunch and there was a woman there who had payed recently in the same shop - with a notice saying she had not payed and now had 14 days.

    So they owe -ME- 30 quid.

    I rang them and the girl on the phone told me she would clear off those transactions - I don't know if I can believe that.

    If they debit my card I will go to there offices and wait all day until I receive a cheque to refund me the money I am owed.

    Awful bunch of ****ing idiots.

    TK

    Isn't this what credit card charge backs are for?


  • Closed Accounts Posts: 29,473 ✭✭✭✭Our man in Havana


    If you are prepared to wait 3 to 6 months for satisfaction.


  • Registered Users, Registered Users 2 Posts: 192 ✭✭leon8v


    Just logged into my eflow account again this morning and low and behold another F****ng mistake. Apparantly I went through it yesterday twice within 13 seconds on each other. Now I did go through at the time they specified alright and my tag beeped but its charged me for it twice, once with the tag ID and once without and the second time is 13 seconds later. Now even a Bugatti Veyron with an empty road and all the lights with it at the blanch exit would struggle to get up to blanch back down and through again within 13 seconds. Bunch of muppets. And its not as if its a letter I can ignore, If I dont get it resolved it will be taken from my bank account at the end of the month. Only for my car is registered in my companies name, I would be cancelling my tag and account and ignoring all letters until it came to court. I think that mail above needs to be finalised and sent round to everyone we can to get this thing to grind to a halt. Its a farce.:rolleyes:


  • Registered Users, Registered Users 2 Posts: 20,839 ✭✭✭✭cormie


    They still haven't called me back regarding the weight dispute with my van. That must be about 3 weeks I'm waiting now. I've done what I need to do to inform them so the ball is in their court.


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  • Registered Users, Registered Users 2 Posts: 192 ✭✭leon8v


    What size van is it? Some of our medium to small vans are going through as cars on the video account.
    At the moment they are suppossed to be coming back to me on 3 different queries and today will be the 4th one. They are all since the start of the week. I wonder what would happen if everyone started sending their tags back to them and cancelling the direct debits or credit cards.


  • Registered Users, Registered Users 2 Posts: 20,839 ✭✭✭✭cormie


    It's the van in my signature :) they had it at 2020KG, 20KG over the 2tn limit, I changed this by having to go to a weigh bridge, get a docket, go to tax office and do loads of stuff there, once that was done, it was still showing up on their site as over 2tn so I rang up and left it with them.


  • Registered Users, Registered Users 2 Posts: 192 ✭✭leon8v


    cormie wrote: »
    It's the van in my signature :) they had it at 2020KG, 20KG over the 2tn limit, I changed this by having to go to a weigh bridge, get a docket, go to tax office and do loads of stuff there, once that was done, it was still showing up on their site as over 2tn so I rang up and left it with them.

    Ah I see, well good luck dealing with them.
    I just spoke to them about a trip appearing twice on my account yesterday. The trip times for yesterday that he had on his "Live" screen were completely different to the times I actually travelled but he assured me that the transactions section on the online account is not live and doesnt change as regularly as their system. So in otherwords it will update at some stage to take away one of my charges as someone has already spotted it and updated the "Live" system they have. I will believe it when I see it. Pretty much means looking on your online account is useless as it might not be accurate. Yet more evidence of the farce that is Eflow.
    I wonder if banks came out and said, dont believe everything on your online banking it might not be accurate would it cause a stir!!!!


  • Moderators, Politics Moderators Posts: 40,346 Mod ✭✭✭✭Seth Brundle


    I'm starting to feel left out!
    I haven't registered with them so have no account to check and I haven't received any letters yet! :(


  • Registered Users, Registered Users 2 Posts: 192 ✭✭leon8v


    kbannon wrote: »
    I'm starting to feel left out!
    I haven't registered with them so have no account to check and I haven't received any letters yet! :(

    Dont worry, There is a very good chance that there is an erroneous 4 pages letter winging its way to your door as we speak.

    Speaking of which, the €40 notification letters include a picture of the car, but the reg is not legible from it, unlike say a speeding fine. So in theory it could be any reg. I wonder would that stand up in court?


  • Closed Accounts Posts: 29,473 ✭✭✭✭Our man in Havana


    I wonder would that stand up in court?
    I doubt it. I also doubt that they will be taking anyone to court any time soon.

    Have they sent out any €40 notices yet?


  • Registered Users, Registered Users 2 Posts: 20,839 ✭✭✭✭cormie


    I need to travel through it today, bought an etrip tag a few weeks ago but have been waiting to find a taxi with a referral number since to get the 3euro off before I register it :P I'm tempted not to register it at all now and just hope the system collapses :D


  • Registered Users, Registered Users 2 Posts: 192 ✭✭leon8v


    Bond-007 wrote: »
    I doubt it. I also doubt that they will be taking anyone to court any time soon.

    Have they sent out any €40 notices yet?

    Yep, we got 3 here in work so far.

    @Cormie, Whats this taxi referral thing about?


  • Registered Users, Registered Users 2 Posts: 20,839 ✭✭✭✭cormie


    Etrip have an offer that if a taxi displays an etrip sticker on their back window, they get a discount and every referral they get to sign up to etrip, the taxi gets 3 euro credit and so does the new sign up (me). Haven't found any at taxi ranks to ask over the past few weeks though unfortunately :(


  • Registered Users, Registered Users 2 Posts: 2,632 ✭✭✭ART6


    kbannon wrote: »
    I'm starting to feel left out!
    I haven't registered with them so have no account to check and I haven't received any letters yet! :(

    Have a bit of patience. They are trying to work their way through sending the four page letter to every member of the population, so it'll take a little time for them to get to you. Personally, I'm waiting for the letter that accuses my son's dog of driving through the tolls both northbound and southbound at the same time.:D


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