Viber Megathread

Viber · 06-01-2012 10:51am

If they don't have your number, then they will not see you in their Viber contact list, hence not know when you install Viber (they will not get the notification you got).

CyberGhost · 14-01-2012 12:00pm

Hey has Viber been a bit sketchy for anybody else lately? Sometimes the other party cannot hear me while I hear them talking, sometimes visa versa...

Red Silurian · 14-01-2012 6:46pm

CyberGhost wrote: »

Hey has Viber been a bit sketchy for anybody else lately? Sometimes the other party cannot hear me while I hear them talking, sometimes visa versa...

I find the calls function to be crap but the texts function (which is mostly what I use) works perfectly... Viber is technically not supported by the HTC Wildfire or Hero so if either of you are using these then that could be your problem

Viber · 15-01-2012 11:26am

@CyberGhost -
What device are you using? Which version of Android/iOS?

@colmtheperson -
Viber does not officially support these devices (due to obsolete voice mechanism on both Wildfire and Hero), and that is the reason for the problems you are experiencing. We're working to adapt Viber better to more and more devices, and once we have news we'll let you know.

CyberGhost · 15-01-2012 2:11pm

colmtheperson wrote: »

I find the calls function to be crap but the texts function (which is mostly what I use) works perfectly... Viber is technically not supported by the HTC Wildfire or Hero so if either of you are using these then that could be your problem

Viber wrote: »

@CyberGhost -
What device are you using? Which version of Android/iOS?

I'm using iPhone 3GS, iOS 5.0.1, latest version of Viber.

Red Silurian · 16-01-2012 1:53pm

Viber wrote: »

@colmtheperson -
Viber does not officially support these devices (due to obsolete voice mechanism on both Wildfire and Hero), and that is the reason for the problems you are experiencing. We're working to adapt Viber better to more and more devices, and once we have news we'll let you know.

I'm aware of this but for me the issue is not a big one... The texting works fine

Savman · 16-01-2012 9:45pm

Great app, but I have to say I find it erratic and buggy.

Sometimes I get a push notification from "+353xxxxxxxx" even though the number is assigned to a contact in the address book, Viber doesn't always recognise this

A few other odd things, like text messages and conversations vanishing randomly without me deleting them. Oh, and had to turn off notifications of new contacts because the app would keep telling me a new contact had joined Viber even if they were already in my Viber address book. Maybe it's the user deleting and reinstalling the app or re-registering for the service, still a nuisance I'd associate with the app.

Still a handy and an overall excellent app in theory, just needs better integration with iPhone 4.

CricketDude · 16-01-2012 9:56pm

I have a suggestion for a major improvement for this app.
Why not have it send texts through your webtext account if the contact is not on viber, instead of an ordinary text. Only send an ordinary text if both viber and webtexts are not available. Integrate the functionality of something like jellysms into it.

Viber · 18-01-2012 8:41am

@CyberGhost -
As long as both sides are connected to a high-speed WiFi network, there shouldn't be such problems. At any rate - we are about to release a new version (2.1.4) with many improvements and fixes. It should be available on AppStore soon, and once it is - try it out and let me know if the problem persists.

@Savman -
All the problems you described with messaging are known and will be resolved in our upcoming version 2.1.4. About the problem with the "Joined" notification (you say you get notified of the same user multiple times, if I understood correctly) - please report this to our support team - it is indeed a bug. Here's the link: http://bit.ly/ukGVJ0

@CricketDude -
Thanks for the suggestion.
It's indeed something we are considering these days, but actually - if all goes as planned - we might have our own WebSMS. As I announced here a few months ago, we started working on Viber for PC/Mac, so that could be the solution for what you're looking for

CyberGhost · 27-01-2012 3:22am

New version is out, 2.1.4.

From what I can notice the top toolbar buttons got fixed, they had this sunken and odd look in the last couple of versions, now they look native iOS, as they should.

Great job team, I like that you guys pay attention to little things like that.

Viber · 27-01-2012 11:15am

Hi all,

As mentioned above, a new version of Viber (2.1.4) has just been released to AppStore. It contains many bug fixes and should make the Viber experience on iOS devices overall much smoother and convenient

Try it out, and let us know if you still experience problems.

CyberGhost · 13-02-2012 11:25am

Something I really like about Viber compared to iMessage is that when you send somebody a text message if they don't have a connection, you'll get the "Sent" tag, but once they acquire a connection the message will get delivered and you'll get a "Delivered" tag.

With iMessage, if they don't have a connection that message will not get to them, even when they connect, it's lost.

But I wish Viber had a better method for recognising other Viber users other than having to add them to your address book to find out. iMessage in this regard is better cause you can just enter somebody's phone number and if they've got iMessage on, then the buttons will change from green to blue, in Viber you can't even start a message unless you have that person in the address book or the recent calls log.

CyberGhost · 13-02-2012 4:20pm

CyberGhost wrote: »

Have you guys updated to new Viber?

Picture sending and location sharing has been added as well as other small tweaks, really sweet! I like that you can tap anywhere in messages now and hide the keyboard, "Free call" button is nice, "Delivered" notification under the text message is nice. Definitely noticed an audio improvement over 3G, it's smoother now, I like the new tab layout on the bottom, logical.

Overall a very nice update!

However, now onto suggestions for the future updates...

- Images received get auto saved to library, not sure whether this is a good thing or bad, IMO would've preferred if they were not auto saved and there was an option instead to "Save to Library" in the "Send by Email", "Share on Facebook", etc... menu. But this might be done to save space on the server and keep pictures locally, I guess? Peer-to-Peer instead of the cloud.

- Also images seem to be sent in lower resolution and there is no pinch zooming images when you view them in Viber.

- Would've been nice if we could share not only our location but any location and address, much like with sending pictures... should be embedded into that menu. Maybe I want to send a person the location of the shop I was in yesterday.

- Video calls.

- Call recording.

- Cheap/competitive VoIP calls to mobiles/landlines service, with top ups, balance check, call history, etc... This would be great, forfone does it, I hope Viber will too cause, I'd love to use one application for all VoIP stuff.

- Audio notes in messages would be great, if a person is not picking up, send an audio clip like in WhatsApp.

- PC Application(and don't make it look like an iPhone like Tango did, it looks stupid! Use the native Windows UI).

Overall, you guys are doing an insanely great job! Thank you very much!

EDIT: Viber beat me to it.

I'd also like to add that sending images with EXIF data preserved and the receiver having an ability to open the geo location from those images in the maps would be great. Quickly snap a picture, send it, the receiver can find you.

Viber · 13-02-2012 4:39pm

@CyberGhost -
Both the features that you mentioned (location inside photos, and the ability to type in the number for a message recipient) are planned for the future, but we are not sure exactly when it will be ready. We currently have other tasks pending development and testing

Stay tuned for news though - we keep expanding and adding new features as newer versions are released.

CyberGhost · 13-02-2012 11:15pm

That's awesome!

Eagerly anticipating the next version, hopefully it'll have some new features!

CyberGhost · 16-02-2012 1:39pm

OK, got another idea...

How about letting Viber open map links into third party GPS applications, like TomTom, Sygic, NAVIGON, etc... ?

That way when somebody sends you a location, besides opening in iOS Maps, you can open it directly in the third party GPS app you want.

There are lots of that are starting to do that, there is a "Where To?" app in the app store for example and it lets you do exactly that... here's what it looks like.

Opening a location in third party apps...

This is what Viber currently looks like...

So if you added, TomTom, Sygic, NAVIGON, MotionX, Navfree, etc... would be really helpful and convenient.

Viber · 17-02-2012 11:47am

Hmmm... interesting idea! Thanks

I invite you to enter our Feature Request page and post your suggestion there, or join an existing similar suggestion. The more people join on a request, the faster it will become reality

You can find it here: http://helpme.viber.com/index.php/Knowledgebase/Article/View/43/9/have-an-idea-for-a-new-feature

CyberGhost · 17-02-2012 12:57pm

Thanks!

I've already submitted all my ideas through that link

Viber · 20-02-2012 7:12pm

Hi all,
I'm excited to announce the Viber 2.1.3 is finally available for download on Market.
First and foremost, this new version is compatible with ICS (Android 4) - so the long anticipation is finally over

In addition, the new version contains bug fixes and small new features for your convenience.

Please try it out and let us know if you encounter any special problems.

Best regards,
the Viber Team

Amtmann · 17-03-2012 8:43pm

The latest Viber update has removed all my Viber contacts :mad:

Viber · 18-03-2012 12:36pm

Amtmann wrote: »

The latest Viber update has removed all my Viber contacts :mad:

Are we talking about iPhone or Android?

Amtmann · 18-03-2012 1:43pm

Viber wrote: »

Are we talking about iPhone or Android?

iPhone 4s. All of my contacts are now gone, for Viber as well as the regular contacts on my phone. This happened immediately after I installed the latest Viber update. :mad:

Apologies - it seems to have been the result of something else I did. Sorry Viber!

Viber · 18-03-2012 1:47pm

Amtmann wrote: »

iPhone 4s. All of my contacts are now gone, for Viber as well as the regular contacts on my phone. This happened immediately after I installed the latest Viber update. :mad:

Apologies - it seems to have been the result of something else I did. Sorry Viber!

Haha... OK then, my response deleted

It's ok, and feel free to cotact me again with any other questions/suggestion!

CyberGhost · 23-03-2012 1:08am

Hey, is anybody else's on call graphics messed up in Viber?

"audio source" is misaligned and "switch to GSM" and it's icon look weird.

Looks Android-ish.

Viber · 24-03-2012 1:01pm

CyberGhost wrote: »

Hey, is anybody else's on call graphics messed up in Viber?

"audio source" is misaligned and "switch to GSM" and it's icon look weird.

Looks Android-ish.

Thanks for the report.
This issue should be fixed in our next big version of Viber for iOS (still no specific release dates).

Once released, please try it out and let me know if you encounter the problem again. Thank you in advance

decies · 26-03-2012 1:46pm

Not connecting to Viber today:o, i phone 4???? Wifi connection is fine!!!

Viber · 26-03-2012 4:12pm

decies wrote: »

Not connecting to Viber today:o, i phone 4???? Wifi connection is fine!!!

Hi,

We are not aware of any major issue with our servers.

Have you made sure this isn't a local problem with your connection? Does the problem still persist?

decies · 26-03-2012 11:35pm

I deleted app and re added , it works now

Viber · 27-03-2012 12:28pm

Great to hear!

Let me know if you encounter any more problems in the future

Luckycharms_74 · 04-04-2012 9:50am

Just noticed recently that incoming calls are not showing on my phone. Then it will show missed call on phone when it didn't ring ?.
I'm using Version 2.1.5.270

Viber · 04-04-2012 10:38am

Luckycharms_74 wrote: »

Just noticed recently that incoming calls are not showing on my phone. Then it will show missed call on phone when it didn't ring ?.
I'm using Version 2.1.5.270

Hi,
Please provide the following details so we can try and understand the source of the problem:

1. What phone do you have? What version of OS?
2. If it's an iPhone - Is your iPhone Jailbroken? If it's an Android - are you using a Custom ROM?
3. Lastly, please test Viber on a few different networks. Does this issue persist on all of them?

Iancar29 · 06-04-2012 9:39pm

Having a problem recently trying to contact my friend from my iphone 4s to her 3gs .

I send it , it says "sent" ... but not "delivered "

Im running IOS 5.0.1 , not jailbroken.

Having to resort messaging through FB now which is an annoyance...

Btw its only that person that i seems to be happening with at the moment.

Any ideas much appreciated.

Viber · 07-04-2012 10:12am

@Iancar29 -

"Sent" means the message has been sent correctly from your phone but hasn't reached its destination, while "Delivered" means it's reached her phone fine.

Are you sure this isn't a connection problem on her side?
A simple test to this would be for her to connect to a few different WiFi networks and see if there is any change of behavior between those networks.

Sticky Fingers · 12-04-2012 8:33am

Hi,

I have just upgraded my HTC Sensation to ICS and I have had a problem with messaging. When someone phones me their name will appear, but they text their only their number appears, I have had a look at the settings and can't see anything wrong. Am I missing something ?
Cheers

rubicon99 · 12-04-2012 3:33pm

Hello,

Wondering if you can increase the font size when writing/reading SMS through Viber?

Viber · 13-04-2012 9:41am

@Sticky Fingers -

First, it's important to note that ICS on HTC Sensation is a Custom ROM (was never officially released by Google). Please note that at this stage we don't support custom ROMs with Viber. Running Viber on a custom ROM results in various side effects (sometimes total lack of functionality), but we can't afford to support all custom ROMs out there. We are continuously working to adapt Viber to more and more ROMS, but meanwhile - you might want to contact the ROM developer for further support - they may be able to resolve this issue.

However, we still invite you to open a support ticket at our HelpDesk so our team could look into it. Here's the link: http://bit.ly/ukGVJ0

@rubicon99 -
This option does not exist yet unfortunately - we are considering to add it in the future.

Meanwhile, we invite you to enter our Feature Request page and post your suggestion there, or join an existing similar suggestion. The more people join on a request, the faster it will become reality

You can find it here: http://helpme.viber.com/index.php/Knowledgebase/Article/View/43/9/have-an-idea-for-a-new-feature

rubicon99 · 13-04-2012 10:18am

Thanks Viber, will do so

Viber wrote: »

@Sticky Fingers -

First, it's important to note that ICS on HTC Sensation is a Custom ROM (was never officially released by Google). Please note that at this stage we don't support custom ROMs with Viber. Running Viber on a custom ROM results in various side effects (sometimes total lack of functionality), but we can't afford to support all custom ROMs out there. We are continuously working to adapt Viber to more and more ROMS, but meanwhile - you might want to contact the ROM developer for further support - they may be able to resolve this issue.

However, we still invite you to open a support ticket at our HelpDesk so our team could look into it. Here's the link: http://bit.ly/ukGVJ0

@rubicon99 -
This option does not exist yet unfortunately - we are considering to add it in the future.

Meanwhile, we invite you to enter our Feature Request page and post your suggestion there, or join an existing similar suggestion. The more people join on a request, the faster it will become reality

You can find it here: http://helpme.viber.com/index.php/Knowledgebase/Article/View/43/9/have-an-idea-for-a-new-feature

Sticky Fingers · 15-04-2012 9:08am

Thanks for the reply !

Viber · 15-04-2012 9:16am

Our pleasure to help, as always.

Note that we're working these days on a major new version with lots of improvements and new features. Stay tuned for news and updates

Boscoirl · 04-05-2012 7:01pm

My girlfriend upgrade from an iPhone 4 to a 4s, ( i took her 4)she backed her phone up and restored it to the new phone, but now she only has 9 viber contacts( some of which only got the app since she got her new phone. )I did the same moving from an iphone 3G to her old 4. At first I had no contacts, but they populated themselves after a day or two,

Her old messages and recent call lists all copied over ok, but not the contacts, there are at least 10 or 12 contacts that we both have in common that use viber but do not show on her phone.

She tried deleting viber and reinstalling it, but no joy.

She has an iPhone 4s, not jail broken running iOS 5.1 and viber is version 2.1.5.270 before and after reinstalling it.

Can you be of any help?

Viber · 05-05-2012 8:10pm

Boscoirl wrote: »

My girlfriend upgrade from an iPhone 4 to a 4s, ( i took her 4)she backed her phone up and restored it to the new phone, but now she only has 9 viber contacts( some of which only got the app since she got her new phone. )I did the same moving from an iphone 3G to her old 4. At first I had no contacts, but they populated themselves after a day or two,

Her old messages and recent call lists all copied over ok, but not the contacts, there are at least 10 or 12 contacts that we both have in common that use viber but do not show on her phone.

She tried deleting viber and reinstalling it, but no joy.

She has an iPhone 4s, not jail broken running iOS 5.1 and viber is version 2.1.5.270 before and after reinstalling it.

Can you be of any help?

Hi,

The source of this problem could greatly vary. Please read this quick-page in our HelpDesk, outlining some possible workarounds that will help reboot synchronization of the contact list: http://bit.ly/rRtPqk

Viber · 08-05-2012 4:57pm

Hi everyone,

Following quite a lot of anticipating users' questions here on Boards.ie, we are now excited to announce that Viber for BlackBerry Beta and Windows Phone 7 have both been released today! These milestone lets BlackBerry and WP7 users connect freely with our 60 million Viber users, and is a major step towards the full versions, which will have our free HD-voice calling. Get it, you’ll like it.

We are here to collect your feedbacks, questions and ideas - feel free to let us know your thoughts at any time

Best regards
the Viber Team.

Reza2210 · 10-05-2012 4:00am

i know how to increase the font size on normal text on my iPhone s4 but it does not effect on viber text, how can i increase the size of font for viber? Thanks

Viber · 10-05-2012 5:50pm

Reza2210 wrote: »

i know how to increase the font size on normal text on my iPhone s4 but it does not effect on viber text, how can i increase the size of font for viber? Thanks

Unfortunately this option does not yet exist inside Viber.
We are considering to add it in future versions.

Meanwhile, we invite you to enter our Feature Request page and post your suggestion there, or join an existing similar suggestion. The more people join on a request, the faster it will become reality

You can find it here: http://helpme.viber.com/index.php/Knowledgebase/Article/View/43/9/have-an-idea-for-a-new-feature

Reza2210 · 11-05-2012 8:45am

Thanks for the answer,

Shammy · 15-05-2012 6:48pm

I downloaded the viber app for my iphone4 , it says its installed but the app is not showing up anywhere .

I'm probably missing something simple but........

Any help greatly appreciated

Reset the iphone and it was sorted

CyberGhost · 16-05-2012 8:15pm

What is the timeout on messages? Does anyone know?

If I send somebody a message and their phone is offline, say, for a few days, will they get the message when they finally go online?

Viber · 17-05-2012 5:49pm

CyberGhost wrote: »

What is the timeout on messages? Does anyone know?

If I send somebody a message and their phone is offline, say, for a few days, will they get the message when they finally go online?

Hi,

A message sent to an offline user will be pending in our servers for 2 weeks maximum. After that, it will be deleted.

CyberGhost · 21-05-2012 9:11am

Viber wrote: »

Hi,

A message sent to an offline user will be pending in our servers for 2 weeks maximum. After that, it will be deleted.

Thanks!

Viber · 21-05-2012 10:56am

CyberGhost wrote: »

Thanks!

Our pleasure

If you have any other question/problem, please feel free.

Viber Megathread

Comments