Samsung Galaxy S3 Problems

kaimera · 09-02-2013 10:30pm

****.

had the main board replaced last July when I couldn't hear any callers incoming or outgoing.

same thing is just after happening again.

fs

can I push for a replacement from meteor?

PogMoThoin · 10-02-2013 6:50pm

kaimera wrote: »

****.

had the main board replaced last July when I couldn't hear any callers incoming or outgoing.

same thing is just after happening again.

fs

can I push for a replacement from meteor?

I think you can insist on a new one on the 3rd repair

kaimera · 11-02-2013 12:39am

PogMoThoin wrote: »

I think you can insist on a new one on the 3rd repair

****. guess I may drop in for a repair so

LawlessBoy · 12-02-2013 11:25pm

Having trouble with the Samsung G S3 the past maybe 2 weeks. Its been freezing and crashing non stop to the point where i cant even write a message or make a phone call.

I know its pretty basic info but im not a wiz with android and hopefully someone here has experienced the problem and knows how to fix it or if its just fooked and needs to be repaired/replaced.

Cheers

Prodigious · 12-02-2013 11:32pm

LawlessBoy wrote: »

Having trouble with the Samsung G S3 the past maybe 2 weeks. Its been freezing and crashing non stop to the point where i cant even write a message or make a phone call.

I know its pretty basic info but im not a wiz with android and hopefully someone here has experienced the problem and knows how to fix it or if its just fooked and needs to be repaired/replaced.

Cheers

I would advise the following steps:

- Back up using titanium or other app
- Factory reset by the following steps:
- Turn off phone
- Hold Power, menu and volume up buttons for roughly 5 seconds. A menu
will appear, in which you should select wipe data/factory reset and wipe
cache
-Set up phone and restore backup

LawlessBoy · 12-02-2013 11:35pm

Methememb wrote: »

I would advise the following steps:

- Back up using titanium or other app
- Factory reset by the following steps:
- Turn off phone
- Hold Power, menu and volume up buttons for roughly 5 seconds. A menu
will appear, in which you should select wipe data/factory reset and wipe
cache
-Set up phone and restore backup

Thanks a million for the quick reply, if i back it up using an app how do i retrieve my data then?

Im having trouble connecting to Kies to get photos off the phone. The contacts im not worried about as i can just copy them from the phone by hand.

littlejp · 12-02-2013 11:43pm

My phone has started shutting off randomly over the last fortnight. Have to remove and replace the battery to get it back.
Is this a software issue or a sign of the phone slowly dying? What can I do?

Prodigious · 12-02-2013 11:47pm

JP, see my last post

@LawlessBoy

The app restores the data again when you import the files again. See more info here:

https://play.google.com/store/apps/details?id=com.keramidas.TitaniumBackupPro&feature=more_from_developer#?t=W251bGwsMSwxLDEwMiwiY29tLmtlcmFtaWRhcy5UaXRhbml1bUJhY2t1cFBybyJd

littlejp · 12-02-2013 11:54pm

Methememb wrote: »

JP, see my last post

Cheers. Will try that tomorrow. Is that a permanent fix or just delaying the inevitable?

Prodigious · 12-02-2013 11:56pm

To be honest, it depends. It's often taken my phones back from the dead. Worth a shot.

LawlessBoy · 13-02-2013 12:03am

Ive downloaded Titanium after havign to reboot the phone several times, the app is saying to me that it cant "root" or something to that effect? If all i needed was the contacts and photos off of my phone could i just factory reset it without needing the app?

Prodigious · 13-02-2013 12:06am

Ah, forgot it needed a root! Yeah, if the photos and contacts are all you need backed up fire away with the reset, the phone will be like you first got it after.

LawlessBoy · 13-02-2013 12:09am

Right did it there thanks. Ill let you know how it works for me! Hopefully it gets the phone working again, havent got the money atm for repairs!

danniemcq · 13-02-2013 10:01am

LawlessBoy wrote: »

Right did it there thanks. Ill let you know how it works for me! Hopefully it gets the phone working again, havent got the money atm for repairs!

Carbon doesn't need root!!!

hope not to late with this reply!

LawlessBoy · 14-02-2013 12:00am

danniemcq wrote: »

Carbon doesn't need root!!!

hope not to late with this reply!

Ahh its fine anyway the only thing i didnt want to love where photos and contacts, i saved the photos to my pc and exported all the contacts to my google account so it abcked them all up when i signed back in on the phone!:D

It seems to be working better from what i can see a little slow but its not freezing atleast! I was having troulbe getting into my messages earlier telling me that it has stopped working:cool:

danniemcq · 14-02-2013 12:24am

LawlessBoy wrote: »

Ahh its fine anyway the only thing i didnt want to love where photos and contacts, i saved the photos to my pc and exported all the contacts to my google account so it abcked them all up when i signed back in on the phone!:D

It seems to be working better from what i can see a little slow but its not freezing atleast! I was having troulbe getting into my messages earlier telling me that it has stopped working:cool:

ah right no bother!

did you get your messaging working again?

LawlessBoy · 14-02-2013 12:25am

danniemcq wrote: »

ah right no bother!

did you get your messaging working again?

Its just sortve sorted itself out. its working now which is the main thing!

kenyard · 14-02-2013 1:22am

annoying when crap like that starts happening. cud have been an update did it man.you are recommended to do a wipe and factory reset after update. though its very rare people actually do.

sentient_6 · 15-02-2013 9:37pm

I've a weird one i was hoping to put out there. Sometimes when i unlock the phone the screen is mad bright/high contrast. The notification bar across the top will be light grey its so bright. If i lock & unlock it goes back to normal. It only happens the odd time. & not the biggest deal either seeing as i can make it stop, but just wondering if it happens to anyone else?

Smitty2 · 18-02-2013 8:41pm

So I purchased the s3 last Wednesday and on the Thursday it restarted itself twice. It did it again in the middle of the night Thursday, again Friday, Saturday etc. I'd look at it after its been idle for a few mins and press the home button and nothing would happen.
sometimes i'd be holding it and it would restart itself. So i brought it to the shop and he said to download samsung keis and make sure the software was up to date, did that few hours ago but it just restarted itself again!!
This happen to anyone? How do I get a replacement? I'm assuming the phone is faulty?

Alpha Dog 1 · 18-02-2013 11:01pm

What version of Android is it running?

kenyard · 18-02-2013 11:49pm

what apps u installed since its been doing it id question?

danniemcq · 19-02-2013 12:12am

do you have LBE privacy guard?

Smitty2 · 19-02-2013 5:35pm

I haven't installed any unusual apps, I've dailymail, 4 pics 1 word, temple run, angry birds, fruit ninja, instagram, viber, shazam, twitter, skyscanner, whatsapp, pinterest, hotmail, translate, fatbooth, spin 1038, rundouble, flashlight, backgrounds HD, photup, cabbage, mirror.
Don't have the lbe privacy guard.
It's 4.1.2 version of Android.
I'm ringing 3 customer care in the morning didn't get a chance today.
Does anybody know what could be wrong with it?

threein99 · 19-02-2013 6:07pm

Smitty2 wrote: »

So I purchased the s3 last Wednesday and on the Thursday it restarted itself twice. It did it again in the middle of the night Thursday, again Friday, Saturday etc. I'd look at it after its been idle for a few mins and press the home button and nothing would happen.
sometimes i'd be holding it and it would restart itself. So i brought it to the shop and he said to download samsung keis and make sure the software was up to date, did that few hours ago but it just restarted itself again!!
This happen to anyone? How do I get a replacement? I'm assuming the phone is faulty?

Demand a replacement

Smitty2 · 19-02-2013 7:34pm

Rang customer care and they want me to send it to Dublin- what on earth is the point of that when its obviously a faulty phone as its been restarting itself since I bought it last week. I'm going to go back to the shop and demand a replacement- hopefully they won't try to get me to send it away, I just want a phone that works!!

ddoes1 · 19-02-2013 7:58pm

Hi all for a few days now my sgs3 (which I've had since it came out on 3) screen has started to freeze! Processes and apps seem to continue to run but screen us unresponsive. Happens every 30seconds to 5minutes and only solution I've found is to restart phone. Have factory reset and am up to date with softwear through kies. Anybody else have similar problem or solution?
Cheers all in advance :-)

threein99 · 19-02-2013 10:10pm

Smitty2 wrote: »

Rang customer care and they want me to send it to Dublin- what on earth is the point of that when its obviously a faulty phone as its been restarting itself since I bought it last week. I'm going to go back to the shop and demand a replacement- hopefully they won't try to get me to send it away, I just want a phone that works!!

Isnt there something like a 7 day period after you buy a phone where you can return it if your not happy with it ?

kenyard · 21-02-2013 8:11pm

generally all contracts can be cancelled within a x period. i think its one week. they dont tell u that though and say bring it back next week or they have to send it off..to let the period of time pass first

kenyard · 21-02-2013 8:39pm

battery life just gets better and better with roms and updates.
could easy get another day outta this, but doubt ill be home for my charger tomorrow so gonna charge tonight and get the weekend outta it. how bad!
getting about 0.33-0.5% battery drain per hour in standby. generally drops around 3% overnight!

AlmightyCushion · 21-02-2013 9:18pm

What rom are you using, Kenyard? Is it CM10.1?

ct5amr2ig1nfhp · 21-02-2013 11:38pm

Be interested to know what ROM you're using as well. I'd like to flash a new ROM over the weekend.
Although from your screenshot, it looks like you've only had your screen on for about an hour or less maybe?

duploelabs · 22-02-2013 9:45am

Piper Some Ballerina wrote: »

Be interested to know what ROM you're using as well. I'd like to flash a new ROM over the weekend.
Although from your screenshot, it looks like you've only had your screen on for about an hour or less maybe?

Me too, I'm looking at 17-19% on just my Rom alone

MonkstownHoop · 23-02-2013 12:24am

ive found using my old htc charger charges my S3 much faster than the charger i got with the phone

kenyard · 23-02-2013 12:02pm

MonkstownHoop wrote: »

if found using my old htc charger charges my S3 much faster than the charger i got with the phone

If you install syiah kernel (roots your phone too) you can change the max draw the phone has to 1.3amps. There's others allow 1.5
Apparently it's bad for the battery life long term though. That's why default charges are slower(its set to 1). I guess basic math says that a full charge will take 2.1hrs assuming it's a 2.1ah battery. Upping the max to 1.5 Wud do a charge in about an hour twenty. I have used higher speeds a few times when on holidays etc and noticed no issues and faster charges

Can't wait for these super capacitor batteries. 5second phone charges

argentum · 24-02-2013 11:43am

Yesterday i woke up turned on the phone and the battery was only on 40% even though it was plugged in all night.I assumed that i had forgotten to turn on the actual socket.I had to go downstairs at 3.00 am this morning and when i checked the phone the battery symbol was flashing with no green colour power dispaly.I turned on the phone and it was at 72% so i turned it off and left it pluged in.This morning i unpluged it and it would not turn on so i plugged it back in.Its at 1% battery life.It seems to be chargibg and discharging itself.Anyone any ideas

irishpancake · 24-02-2013 2:52pm

Smitty2 wrote: »

Rang customer care and they want me to send it to Dublin- what on earth is the point of that when its obviously a faulty phone as its been restarting itself since I bought it last week. I'm going to go back to the shop and demand a replacement- hopefully they won't try to get me to send it away, I just want a phone that works!!

Your contract is with the retailer, just bring it back to wherever you bought it, the retailer, and get your money back, or a replacement....as per your rights as a consumer in Ireland/EU.

http://www.nca.ie/nca/faulty-goods

Faulty goods – your rights

Where goods turn out to be faulty and where you are not to blame, you have a number of options under consumer law. Faults with goods may be major or minor and present different issues for particular products.

If the fault is major, for example if you buy a mobile phone and it stops working shortly after you start using it due to a major fault with the phone, you have the option to reject the goods and rescind (end) the contract.

Also, download this PDF file and print it out, it is very clear in regard to your rights as a Consumer in Ireland, and particularly faulty goods, as defined above.

DoBhrionn · 25-02-2013 8:37am

Like many other people my S3 (not rooted) is restarting itself and the only option really is to return it to the shop.

The problem is that I don't have the box anymore, but I still have the receipt. Am I still liable for a replacement?

irishpancake · 25-02-2013 1:50pm

DoBhrionn wrote: »

Like many other people my S3 (not rooted) is restarting itself and the only option really is to return it to the shop.

The problem is that I don't have the box anymore, but I still have the receipt. Am I still liable for a replacement?

See my previous post, and the document regarding faulty goods......

you have a proof of purchase, the phone is faulty......

major fault, you are entitled to a refund, as per the PDF in my previous post....

that is from the National Consumers Agency [Ireland]........print it out........bring it with you!!!

replacement if you want to stick with the S3......insist on new device, not a repair.

Melion · 25-02-2013 2:42pm

kenyard wrote: »

battery life just gets better and better with roms and updates.
could easy get another day outta this, but doubt ill be home for my charger tomorrow so gonna charge tonight and get the weekend outta it. how bad!
getting about 0.33-0.5% battery drain per hour in standby. generally drops around 3% overnight!

Sure its easy to get battery life like that if you dont use the phone at all.

DoBhrionn · 25-02-2013 7:51pm

irishpancake wrote: »

See my previous post, and the document regarding faulty goods......

you have a proof of purchase, the phone is faulty......

major fault, you are entitled to a refund, as per the PDF in my previous post....

that is from the National Consumers Agency [Ireland]........print it out........bring it with you!!!

replacement if you want to stick with the S3......insist on new device, not a repair.

Thanks for all that info!
I'll do exactly that then a.s.a.p

Deliverance XXV · 26-02-2013 7:23pm

Not sure if this came up before and whether or not it was fixed but it will be handy to have here for future Google/Boards.ie searchers with the same issue.

For some reason the WiFi would always connect to my home network but I couldn't actually do anything with it. There was no data transfer at all. It went on for a few weeks and never did anything about it as mobile network was doing fine for me until I got those bastard update prompts every few minutes.

I looked into the issue and there's some issue with the DHCP setting (prob IP conflict) and my router, so I assigned a static IP address and now it works. Maybe there was an IP address conflict, maybe not. All I know is it now works

System Settings > Wi-Fi > Press down on 'your Wi-Fi network selection' > Modify Network Config > In IP settings select Static instead of DHCP > Try with the default settings > You might need to assign a different IP address if you have a few devices connected to your network in case of IP address conflicts.

Hope this helps somebody

irishpancake · 27-02-2013 12:54am

Deliverance XXV wrote: »

Not sure if this came up before and whether or not it was fixed but it will be handy to have here for future Google/Boards.ie searchers with the same issue.

For some reason the WiFi would always connect to my home network but I couldn't actually do anything with it. There was no data transfer at all. It went on for a few weeks and never did anything about it as mobile network was doing fine for me until I got those bastard update prompts every few minutes.

I looked into the issue and there's some issue with the DHCP setting (prob IP conflict) and my router, so I assigned a static IP address and now it works. Maybe there was an IP address conflict, maybe not. All I know is it now works

System Settings > Wi-Fi > Press down on 'your Wi-Fi network selection' > Modify Network Config > In IP settings select Static instead of DHCP > Try with the default settings > You might need to assign a different IP address if you have a few devices connected to your network in case of IP address conflicts.

Hope this helps somebody

What happens if and when you want to use Public WiFi Hotspot, on holidays or in a friends house, different IP range??

Do you just revert to DHCP?? Leave it on Static IP, or does it matter??

Knine · 27-02-2013 9:21am

Having major issues with my S3. It keeps freezing for several minutes at a time. I don't want to have to do yet another reset.

At this point I'm considering getting rid. I'm just sick of all the little bugs. Sometimes it runs great for weeks and then back to running slow and just being a pain to use.

Can anyone recommend a similar phone without all the bugs?

27-02-2013 9:27am

irishpancake wrote: »

See my previous post, and the document regarding faulty goods......

you have a proof of purchase, the phone is faulty......

major fault, you are entitled to a refund, as per the PDF in my previous post....

that is from the National Consumers Agency [Ireland]........print it out........bring it with you!!!

replacement if you want to stick with the S3......insist on new device, not a repair.

The retailer can offer one of the three "R's" (refund, repair or replacement) if it's over 21/28 days (depending on individual store policy), it would be their choice, not the consumers. Though under 21/28 days and they normally offer refund or replacement. Just to make sure people know.

Knine wrote: »

Having major issues with my S3. It keeps freezing for several minutes at a time. I don't want to have to do yet another reset.

At this point I'm considering getting rid. I'm just sick of all the little bugs. Sometimes it runs great for weeks and then back to running slow and just being a pain to use.

Can anyone recommend a similar phone without all the bugs?

Nexus 4 if you can get a hold of one. It's an excellent phone, cheap and SIM free.

Knine · 27-02-2013 1:15pm

Now the S3 is just turning itself off. Have I any comeback? I got it when it first came out. I'm out of contract with Vodafone but paid a lot of money for the phone.

I'm not impressed at all. :-(

Phone is insured though.

irishpancake · 27-02-2013 6:15pm

Sacramento wrote: »

The retailer can offer one of the three "R's" (refund, repair or replacement) if it's over 21/28 days (depending on individual store policy), it would be their choice, not the consumers. Though under 21/28 days and they normally offer refund or replacement. Just to make sure people know.

Hi Sacramento,

You have quoted my post, where I referred to a "major fault", this was in response to a poster with a phone which was continuously restarting itself, basically unusable.

I would consider this to be classified as "major fault" which comes within the NCA advice I quoted, perhaps you consider it minor??

I will again quote the NCA advice:

http://www.nca.ie/nca/faulty-goods

This is also available to download as a PDF, http://www.nca.ie/media/Yourrightswhenshopping1.pdf

Faulty goods – your rights

Where goods turn out to be faulty and where you are not to blame, you have a number of options under consumer law. Faults with goods may be major or minor and present different issues for particular products.

If the fault is major, for example if you buy a mobile phone and it stops working shortly after you start using it due to a major fault with the phone, you have the option to reject the goods and rescind (end) the contract.

If the fault is minor, for example a button is missing from a piece of clothing you bought, you have the option to request a repair, replacement, a reduction in the price you paid or a refund. However, if the trader refuses to meet your requests or there is an unreasonable delay in providing one of these remedies, then you have the right to reject the goods and rescind the contract.

Your contract is with the retailer or supplier who sold you the goods or products so if there is a fault, it is up to them to fix it. You may also have extra protection if you have a guarantee or warranty from the manufacturer.

I am unsure as to where you are getting your information regarding 21/28 days, and the "choice" of any shop or store as to how to handle faulty goods returned by a customer.

Do you have any link to the legislation you are quoting?

This advice is almost certainly not correct.

Consumer rights are well defined in Ireland, and the NCA was set up under the Consumer Protection Act 2007.

It is a Government agency charged with informing the public as to their rights, and is responsible for investigating, enforcing and encouraging compliance with consumer law.

threein99 · 27-02-2013 6:30pm

Knine wrote: »

Now the S3 is just turning itself off. Have I any comeback? I got it when it first came out. I'm out of contract with Vodafone but paid a lot of money for the phone.

I'm not impressed at all. :-(

Phone is insured though.

Lob it in the nearest river so and claim its been robbed :cool:

Jules_G · 28-02-2013 11:32am

Hi. Apologies if this has been posted before, but when I open my phone contacts it can take up to 8 seconds to open, if I hang up on a call and want to call someone else, again it can take up to 8 secs to redial a new number. I've searched for this problem, but don't seem to be able to find a solution to it. It has all it's updates and it's not rooted (I don't know what that is, but I know I've not done it!) I don't know what else to do with it.

Any help would be appreciated!

elderlemon · 28-02-2013 12:41pm

Its still under warranty. Take it back and get it fixed.

Knine wrote: »

Now the S3 is just turning itself off. Have I any comeback? I got it when it first came out. I'm out of contract with Vodafone but paid a lot of money for the phone.

I'm not impressed at all. :-(

Phone is insured though.

Samsung Galaxy S3 Problems

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