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Eircom Phonewatch Alarm

2456715

Comments

  • Registered Users, Registered Users 2 Posts: 11,766 ✭✭✭✭altor


    Kace wrote: »
    Thanks altor - this is the unit.

    Hi Kace,

    That is a concord panel. The panel has a dialer built in that can be programmed to dial your phone and emit a series of alarm tones. It will only contact one phone.

    The external bell can also be added on to this alarm but a cable will need to be brought from the panel location to where you are putting the external bell.

    All the above is possible to do but you will need engineer access to the alarm to change the settings for this to work. I will PM you details of how to get your engineer code off the alarm.


  • Registered Users, Registered Users 2 Posts: 1,622 ✭✭✭Kevin!


    Hello,

    We currently have an eircom phonewatch alarm installed at the house, but it's a huge nucience.

    A couple of times a day, it starts speaking and says 'Phonecall okay' and disconnects the internet. I also have a feeling that it's making an outgoing call because there are a few numbers unrecognised on the bill ( Could be the monitoring centre)

    how do I Stop it from disconnecting the internet? I've no knowledge of this particular alarm as just moved into this house, and I will probably be getting it replaced as it looks ancient.

    I'm not 100% sure of the model number, but it's a telecom phonewatch alarm, no screen and was installed on the 25/6/99. it also has a phonewatch sav sticker which says 19/05/06.

    Am I better getting a new alarm system installed? (is this one outdated)

    cheers,

    Kevin.


  • Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    If its installed since 1999 then replacing would be my recommendation. For now disconnect the phone line.


  • Closed Accounts Posts: 5 slutsagusslags


    Hi Altor,

    I have the same alarm as KACE and I too would like to know how to change some of the settings as the alarm I have inheritted from the previous owner(not now connected to eircom) is beeping and the alarm panel is saying "phone failure trouble".

    How do I make the alarm know I want it to now be a standalone alarm.

    Thanks for any help in advance


  • Registered Users, Registered Users 2 Posts: 2,064 ✭✭✭Jnealon


    I have seen something similar happen when no dsl filter was fitted to the alarm


  • Registered Users, Registered Users 2 Posts: 834 ✭✭✭indie armada


    sounds like the old da system, for some reason its reporting to the monitoring station. probably will show up 2 numbers a digit or two apart on your bill, primary and secondary numbers. the panel could be goin a bit wonky if its started doin it all by itself but phonewatch could tell you how to switch the reporting off. there are loads of diferant reasons why it would report, ie low batteries, mains fault, phone fault ect.


  • Registered Users, Registered Users 2 Posts: 11,766 ✭✭✭✭altor


    Kevin! wrote: »
    Hello,

    We currently have an eircom phonewatch alarm installed at the house, but it's a huge nucience.

    A couple of times a day, it starts speaking and says 'Phonecall okay' and disconnects the internet. I also have a feeling that it's making an outgoing call because there are a few numbers unrecognised on the bill ( Could be the monitoring centre)

    how do I Stop it from disconnecting the internet? I've no knowledge of this particular alarm as just moved into this house, and I will probably be getting it replaced as it looks ancient.

    I'm not 100% sure of the model number, but it's a telecom phonewatch alarm, no screen and was installed on the 25/6/99. it also has a phonewatch sav sticker which says 19/05/06.

    Am I better getting a new alarm system installed? (is this one outdated)

    cheers,

    Kevin.

    Hi Kevin,

    It is one of there older alarm systems, you could get them to take the phone numbers out of the alarm so it wont dial into them which is what the alarm is doing.

    With regard your internet going this is because no broadband filter is fitted. Your main line goes into the alarm panel and then to the other phones in the house. When it dials into the monitoring station it cuts the line to the other phones so the internet goes down to. With a broadband filter fitted it separates the phone and dsl line so the internet wont go down.

    You could get them to install a concord with a receiver that will pick up on the sensors off the old alarm if you wanted to upgrade the alarm.


  • Registered Users, Registered Users 2 Posts: 11,766 ✭✭✭✭altor


    Hi Altor,

    I have the same alarm as KACE and I too would like to know how to change some of the settings as the alarm I have inheritted from the previous owner(not now connected to eircom) is beeping and the alarm panel is saying "phone failure trouble".

    How do I make the alarm know I want it to now be a standalone alarm.

    Thanks for any help in advance

    Hi slutsagusslags,

    That is no problem. It is saying that because the alarm is trying to ring the monitoring station but is not seeing a phone line in the panel. You will need engineer access to the alarm to change settings you need changed. Have you any paper work off the alarm or can you get some off the previous owner for me to help you ?


  • Registered Users, Registered Users 2 Posts: 1,622 ✭✭✭Kevin!


    altor wrote: »
    Hi Kevin,

    It is one of there older alarm systems, you could get them to take the phone numbers out of the alarm so it wont dial into them which is what the alarm is doing.

    With regard your internet going this is because no broadband filter is fitted. Your main line goes into the alarm panel and then to the other phones in the house. When it dials into the monitoring station it cuts the line to the other phones so the internet goes down to. With a broadband filter fitted it separates the phone and dsl line so the internet wont go down.

    You could get them to install a concord with a receiver that will pick up on the sensors off the old alarm if you wanted to upgrade the alarm.


    mm, If I was replacing the alarm how much would it cost to replace the window sensors ect? about 13 windows and two doors. and then maybe a couple of IR, hall downstairs,kitchen and upstairs?

    also, maybe three wireless smoke alarms connected to panel >> centre

    cheers mate,

    Kev


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  • Closed Accounts Posts: 417 ✭✭Tim M-U


    give pw a ring and get it sorted over the phone, they will tel you how to remove it from the system, also u should really get it upgraded, all the wires (i persume) are der or holes so not much prob there.. old systems can cause problems, most prob dont meat standards though..


  • Closed Accounts Posts: 417 ✭✭Tim M-U


    Kevin! wrote: »
    mm, If I was replacing the alarm how much would it cost to replace the window sensors ect? about 13 windows and two doors. and then maybe a couple of IR, hall downstairs,kitchen and upstairs?

    also, maybe three wireless smoke alarms connected to panel >> centre

    cheers mate,

    Kev

    Hi kevin,
    is it a wireless or wired system, i persume its a old wired system and wires are already there. you can install it your self, the same as pw but not certified, : hkc panel/ge around anything €120-€160 .
    pir (honeywell standard) € 10 ish, better ones a bit more.
    Interia sensor (vibration): €8
    contact €1-2, Meteor electrical.co.uk have em for 40c less!
    smoke: €70 depends..
    The above is an average, you could get them cheaper. I havent a clue on wireless though.
    For an wirefree install anything could be €1000-€1500, duno, ask altor?
    Have a good day!


  • Registered Users, Registered Users 2 Posts: 1,622 ✭✭✭Kevin!


    Tim M-U wrote: »
    Hi kevin,
    is it a wireless or wired system, i persume its a old wired system and wires are already there. you can install it your self, the same as pw but not certified, : hkc panel/ge around anything €120-€160 .
    pir (honeywell standard) € 10 ish, better ones a bit more.
    Interia sensor (vibration): €8
    contact €1-2, Meteor electrical.co.uk have em for 40c less!
    smoke: €70 depends..
    The above is an average, you could get them cheaper. I havent a clue on wireless though.
    For an wirefree install anything could be €1000-€1500, duno, ask altor?
    Have a good day!

    Thanks tim for your estimations :)

    Altor, would you be able to provide a quote for a wireless system?

    cheers,

    Kevin.


  • Closed Accounts Posts: 5 slutsagusslags


    Hi Altor,

    Unfortunately the previous owner didnt leave any instructions with the alarm. The code for the alarm appears to allow me into the options menus on the alarm panel though, I just cant work out how to switch it to standalone mode.

    Any ideas?

    The alarm is beeping every 5 mins, even if I could mute the alert I would be happy.


  • Closed Accounts Posts: 417 ✭✭Tim M-U


    Kevin! wrote: »
    Thanks tim for your estimations :)

    Altor, would you be able to provide a quote for a wireless system?

    cheers,

    Kevin.

    that's no problem. altor installs alarms, his website is http://www.altor.ie , theres a price page which will estimate for you,
    have a good day!


  • Registered Users, Registered Users 2 Posts: 848 ✭✭✭Kace


    I downloaded the full instruction manual from this alarm at one stage which will probably help you with all the basics.

    I either got it from the Phonewatch site, or the helpline passed it on to me - for the life of me I can't remember which.


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  • Closed Accounts Posts: 5 slutsagusslags


    Hi Kace,

    If you still have a copy could you PM me the URL or your email?

    The beeping is becoming a pain! :eek:


  • Closed Accounts Posts: 5 slutsagusslags


    Found a URL for the Alarm Panel....

    http://www.marlincentral.com/alarm-manuals/466_1513d.pdf

    Hoping for the best :confused:


  • Registered Users, Registered Users 2 Posts: 11,766 ✭✭✭✭altor


    Hi Altor,

    Unfortunately the previous owner didnt leave any instructions with the alarm. The code for the alarm appears to allow me into the options menus on the alarm panel though, I just cant work out how to switch it to standalone mode.

    Any ideas?

    The alarm is beeping every 5 mins, even if I could mute the alert I would be happy.

    Without the engineer code there is no way of changing the setting you need changed. The user option menu is no good to you either. If you enter * then your user code can you post what it says..


  • Registered Users, Registered Users 2 Posts: 11,766 ✭✭✭✭altor


    Kevin! wrote: »
    Thanks tim for your estimations :)

    Altor, would you be able to provide a quote for a wireless system?

    cheers,

    Kevin.

    To be honest Kevin if your alarm only needs the DSL filter fitted then thats what you should do. If the alarm is not monitored anymore you could get them to take the phone numbers out of the alarm or if it is get them to change the time the alarm sends in signals to the monitoring station.

    Wire free alarm system are very expensive compared to wired alarms so if the alarm is working or only has a minor issue with it like the DSL filter you should try getting them to install the broadband splitter to fix the situation.


  • Registered Users, Registered Users 2 Posts: 848 ✭✭✭Kace


    altor wrote: »
    Hi Kace,

    That is a concord panel. The panel has a dialer built in that can be programmed to dial your phone and emit a series of alarm tones. It will only contact one phone.

    The external bell can also be added on to this alarm but a cable will need to be brought from the panel location to where you are putting the external bell.

    All the above is possible to do but you will need engineer access to the alarm to change the settings for this to work. I will PM you details of how to get your engineer code off the alarm.

    Altor - big thank you for the phone conversation and explaining how to navigate my system, allowing me to change the unit so that it now calls my mobile when the alarm is triggered !!

    My vote of confidence and goodwill generated for any future alarm-based business that I may have for you in future.


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  • Registered Users, Registered Users 2 Posts: 11,766 ✭✭✭✭altor


    Kace wrote: »
    Altor - big thank you for the phone conversation and explaining how to navigate my system, allowing me to change the unit so that it now calls my mobile when the alarm is triggered !!

    My vote of confidence and goodwill generated for any future alarm-based business that I may have for you in future.


    Your welcome Kace,

    Its all easy when you know how :D


  • Registered Users Posts: 66 ✭✭Donaldo


    Hi there,

    I too am suffering from the 'System Battery Alarm' message. Alarm is unmonitored and was installed 4 years ago. I am not sure how to open the control panel to access the battery, does it need a special key?

    Picture attached

    Thanks for any info.

    photo.jpg


  • Registered Users, Registered Users 2 Posts: 11,766 ✭✭✭✭altor


    Donaldo wrote: »
    Hi there,

    I too am suffering from the 'System Battery Alarm' message. Alarm is unmonitored and was installed 4 years ago. I am not sure how to open the control panel to access the battery, does it need a special key?

    Picture attached

    Thanks for any info.

    photo.jpg

    Hi Donaldo,

    Where you released the front lid at the top of the panel you will need to stick a screwdriver in to access the battery. When you stick in the screwdriver you will be lifting the back cover up slightly to release the main cover. The battery you need is a BS-110N.

    Any problems, let us know.


  • Registered Users Posts: 66 ✭✭Donaldo


    altor wrote: »
    Hi Donaldo,

    Where you released the front lid at the top of the panel you will need to stick a screwdriver in to access the battery. When you stick in the screwdriver you will be lifting the back cover up slightly to release the main cover. The battery you need is a BS-110N.

    Any problems, let us know.

    Thats great Altor, much obliged for the help.


  • Registered Users, Registered Users 2 Posts: 11,766 ✭✭✭✭altor


    Donaldo wrote: »
    Thats great Altor, much obliged for the help.

    Your welcome,

    Always happy to help..


  • Registered Users Posts: 90 ✭✭kennyt


    Hello Everyone / Altor :-)

    I have a concord eircom phonewatch system which is unmonitored, i managed to change it to call my mobile and cancel the monitoring.

    I did a sensor test on the system and can see that 3 of the window sensors are not being picked up when i test them. i assume this might be because of batteries (even though the system didn't warn me about low battery).

    i am going to replace the batteries and see if it helps. i was wondering if you could send me instructions on how to enter engineer mode to avoid setting off the tamper? i *think i have the system code, however when i enter it in the system nothing happens? Is there anyway of checking if i have the right code?

    Thanks for your help.

    Kenny


  • Registered Users, Registered Users 2 Posts: 11,766 ✭✭✭✭altor


    kennyt wrote: »
    Hello Everyone / Altor :-)

    I have a concord eircom phonewatch system which is unmonitored, i managed to change it to call my mobile and cancel the monitoring.

    I did a sensor test on the system and can see that 3 of the window sensors are not being picked up when i test them. i assume this might be because of batteries (even though the system didn't warn me about low battery).

    i am going to replace the batteries and see if it helps. i was wondering if you could send me instructions on how to enter engineer mode to avoid setting off the tamper? i *think i have the system code, however when i enter it in the system nothing happens? Is there anyway of checking if i have the right code?

    Thanks for your help.

    Kenny

    Hi Kenny,

    That is strange as the system should give you a warning of a low battery and tell you what sensor it is. When you take the lid off the sensor it should tamper the alarm and activate it but entering your user code will disarm the alarm. To test test the engineering, press 8 (enter the 5 digit code) then press 00.

    Any problems let me know.


  • Registered Users Posts: 90 ✭✭kennyt


    thanks for the reply.

    i tested the system code, it didn't recognise it, so i must have the wrong code.
    is there a way to reset it or find out what it is?

    if i tamper with the sensor is it possible to replace the battery and reset the system without the system code?

    thanks for your help.
    kenny


  • Registered Users, Registered Users 2 Posts: 11,766 ✭✭✭✭altor


    Your welcome,

    Yes, if you open the sensor the alarm will activate. Entering your code will turn the alarm off. I will send you info on how to get your engineer code by P.M.


  • Registered Users Posts: 4 alanhunt99


    I have an eircom alarm and some time back an engineer changed my 0#7 function for arming silently to arming with a ringing sound for 30 secs.
    Eircom are telling me that 0#7 has to sound for 30 secs and it can't be changed to alarm silently. I don't believe them and was wondering if anyone has done this or can shed any light on this for me

    Tks


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  • Registered Users, Registered Users 2 Posts: 11,766 ✭✭✭✭altor


    alanhunt99 wrote: »
    I have an eircom alarm and some time back an engineer changed my 0#7 function for arming silently to arming with a ringing sound for 30 secs.
    Eircom are telling me that 0#7 has to sound for 30 secs and it can't be changed to alarm silently. I don't believe them and was wondering if anyone has done this or can shed any light on this for me

    Tks

    If it is beeping for the 30 seconds i would say he activated the entry/exit on the part set. Meaning you can part set the alarm and leave through an entry/exit point e.g. your front door. He should of set part set B 0#8 without the entry/exit. You can get it changed.


  • Registered Users Posts: 4 alanhunt99


    Any Idea on how to change it? Do I need an engineering code to access the menu. They wont call out cause they said it was always like that. Eircom are impossible to deal with and I feel like cancelling it. You would think that this was a simple process


  • Registered Users, Registered Users 2 Posts: 11,766 ✭✭✭✭altor


    alanhunt99 wrote: »
    Any Idea on how to change it? Do I need an engineering code to access the menu. They wont call out cause they said it was always like that. Eircom are impossible to deal with and I feel like cancelling it. You would think that this was a simple process

    It is simple to do. It would have had to be changed by an engineer for it to work like that. You do need engineer access to the panel but i will P.M. with info how to get this code. All you have to do is enter the engineer code, go to the system options menu, press yes, go to partguard options menu, press yes, partguard A exit time, change to no. I cant believe they would not even talk you through changing this setting over the phone.


  • Registered Users Posts: 4 alanhunt99


    You're a legend. Ill give it a try.
    I knew eircom were a pack of liars.
    I owe you one


  • Registered Users, Registered Users 2 Posts: 11,766 ✭✭✭✭altor


    alanhunt99 wrote: »
    You're a legend. Ill give it a try.
    I knew eircom were a pack of liars.
    I owe you one

    Easy when you know how :D
    Any problems, let me know. Always happy to help.


  • Registered Users, Registered Users 2 Posts: 848 ✭✭✭Kace


    Not sure if you have the same Phonewatch Alarm panel as me, but mine can be silenced simply by entering '5' before your normal command.

    For example, to arm the system to 'Away' I normally jsut press '3' and then I get 30 seconds of beeps.

    By pressing '5' then '3' the alarm is armed silently. Same for disarming.


  • Registered Users, Registered Users 2 Posts: 11,766 ✭✭✭✭altor


    Kace wrote: »
    Not sure if you have the same Phonewatch Alarm panel as me, but mine can be silenced simply by entering '5' before your normal command.

    For example, to arm the system to 'Away' I normally jsut press '3' and then I get 30 seconds of beeps.

    By pressing '5' then '3' the alarm is armed silently. Same for disarming.

    Its a different type of alarm you have. Your is wire free his is wired ;)


  • Registered Users Posts: 3,411 ✭✭✭oceanclub


    Am trying to get through to Phonewatch but find both their customer support and sales lines give no answer (as per the number on the website) - anyone else having a similar problem?

    P.


  • Registered Users, Registered Users 2 Posts: 11,766 ✭✭✭✭altor


    oceanclub wrote: »
    Am trying to get through to Phonewatch but find both their customer support and sales lines give no answer (as per the number on the website) - anyone else having a similar problem?

    P.

    The best number to ring is 1850 753 753, press 0 when you hear the recording :D


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  • Registered Users Posts: 3,411 ✭✭✭oceanclub


    altor wrote: »
    The best number to ring is 1850 753 753, press 0 when you hear the recording :D

    Cheers. I just rang. Let me vent about these ****ing eejits.

    2 weeks ago I rang them to ask for the engineer code for my alarm. They said that I needed to put the request in writing, which I did and sent it. After not having heard back, I tried to get through (with no luck, as the phone numbers on their site don't work). Using the number Altor gave got me through.

    Guess what? Even after sending in the letter, they still can't give me the code. Instead, an engineer must come out, and I must pay €90 for it.

    How comes every time I have to deal with Eircom or a subsidiary, I'm reduced to rage?

    http://www.boards.ie/vbulletin/showthread.php?t=171929
    http://www.boards.ie/vbulletin/showthread.php?t=185721

    P.


  • Closed Accounts Posts: 5 slutsagusslags


    altor wrote: »
    The best number to ring is 1850 753 753, press 0 when you hear the recording :D


    Hi Altor,

    I am getting a system low battery warning which decides to beep at 1am most nights, i think its for the removable remote control panel next to my door. How can I disable that alert? Or can I replace the battery?

    I dont actually need the remote control thing, the panel is litterally 3 feet from the thing. Any ideas?

    Any help would be faaaaaaannnntastic


  • Registered Users, Registered Users 2 Posts: 11,766 ✭✭✭✭altor


    Hi Altor,

    I am getting a system low battery warning which decides to beep at 1am most nights, i think its for the removable remote control panel next to my door. How can I disable that alert? Or can I replace the battery?

    I dont actually need the remote control thing, the panel is litterally 3 feet from the thing. Any ideas?

    Any help would be faaaaaaannnntastic

    Replace the battery, this will clear the fault ;)


  • Registered Users, Registered Users 2 Posts: 11,766 ✭✭✭✭altor


    oceanclub wrote: »
    Cheers. I just rang. Let me vent about these ****ing eejits.

    2 weeks ago I rang them to ask for the engineer code for my alarm. They said that I needed to put the request in writing, which I did and sent it. After not having heard back, I tried to get through (with no luck, as the phone numbers on their site don't work). Using the number Altor gave got me through.

    Guess what? Even after sending in the letter, they still can't give me the code. Instead, an engineer must come out, and I must pay €90 for it.

    How comes every time I have to deal with Eircom or a subsidiary, I'm reduced to rage?

    http://www.boards.ie/vbulletin/showthread.php?t=171929
    http://www.boards.ie/vbulletin/showthread.php?t=185721

    P.

    keep that number to yourself :D
    Dont even think about paying them the €90 :eek: i will send you info of how to get the code.


  • Closed Accounts Posts: 334 ✭✭Elbi


    Hi can anyone help me out, The eircom alarm was installed when I bought my house and i have never used it as when its set it just keeps going off all the time. when i set it to windows and doors while Im home it goes off and when im out if i just set the sensors it still goes off so I just dont use it.

    Anyway for the last 3 nights every every 2 to 3 hours its starts beeping I have to get out of bed and press the disarm button to stop it. this happens all through the night and the day.

    is there anyway I can just turn the whole thing off


  • Registered Users, Registered Users 2 Posts: 11,766 ✭✭✭✭altor


    Elbi wrote: »
    Hi can anyone help me out, The eircom alarm was installed when I bought my house and i have never used it as when its set it just keeps going off all the time. when i set it to windows and doors while Im home it goes off and when im out if i just set the sensors it still goes off so I just dont use it.

    Anyway for the last 3 nights every every 2 to 3 hours its starts beeping I have to get out of bed and press the disarm button to stop it. this happens all through the night and the day.

    is there anyway I can just turn the whole thing off

    Hi Elbi,

    Do you know what system you have installed ?


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  • Closed Accounts Posts: 1,250 ✭✭✭Thunderbird2


    if it is a simon 3 panel there should be a white box containing a fuse, generally located near the panel. remove this and then remove the battery from the panel. when u open the flap the panel will announce "use numbered keys to enter id" .then there should be another flap which will allow u to remove the battery. the alarm will sound until the battery and main fuse are disconnected:).


  • Registered Users, Registered Users 2 Posts: 11,766 ✭✭✭✭altor


    If the alarm works it would be better to try fix it than power it down for good.


  • Closed Accounts Posts: 334 ✭✭Elbi


    I havent a clue which system I have but its very old it was done years ago when the phonewatch first came out,

    Thanks Thunderbird2 il will have a look when im home see can i find the fuse/battery and do it that way,


  • Closed Accounts Posts: 1,250 ✭✭✭Thunderbird2


    altor wrote: »
    If the alarm works it would be better to try fix it than power it down for good.

    it sounds like a low battery or the panel cannot communicate with eircom.:D


  • Registered Users Posts: 50 ✭✭Springsteen


    Hi Altor,
    another sensor is giving me problems this time. After a year or so of running smoothly, we get an alarm activation once in a while due to one sensor. It says sensor tamper. I've changed the battery twice, same problem. I also make sure the tamper spring is depressed. Interestingly the alarm tends to go off at the same time each time. 0600 on the main panel clock! Coincidence.
    Best Regards,
    Springsteen


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