Viber

Viber · 14-07-2011 12:22pm

Hi all,

We have been working hard in the past several weeks on a first version of Viber on Blackberry, and we are now excited to give you a first look.
You can find it here: http://www.facebook.com/photo.php?fbid=225894684118044&set=a.159436647430515.31697.121349544572559&type=1&ref=nf

In addition, I'd like to announce that we are at the very final stages of our Viber-for-Android closed-group Beta project, and will soon make the Beta version public!

For more info feel free to ask me here and make sure you follow us on Facebook: http://www.facebook.com/viber

Thanks,
Viber.

madmoe · 14-07-2011 12:30pm

What about Android guys? Still have not gotten an invitation and signed up months ago :-( So dissapointing as I would have used it a lot.....

M

Viber · 14-07-2011 12:37pm

@madmoe
As I wrote in the second part of my announcement - the Beta version will soon become public for all to download and install. Just a tiny bit more patience is needed.

Sniipe · 14-07-2011 4:50pm

Viber wrote: »

Hi all,

We have been working hard in the past several weeks on a first version of Viber on Blackberry, and we are now excited to give you a first look...

Why do you tease us with this information? We have no interest in hearing about blueberry duvoices!?

And for a first look couldn't we just look over someone's shoulder who has an iphone?

Oih! Where is your google + account? Silly facebook user

/answers video Tango call...

god's toy · 14-07-2011 6:42pm

madmoe wrote: »

What about Android guys? Still have not gotten an invitation and signed up months ago :-( So dissapointing as I would have used it a lot.....

M

Have you tried re-downloading the last beta then requesting a log in?

I singed my OH's phone months ago too and like you heard nothing. Last night I re-requested a log in but it didn't work, then I re-downloaded the beta software (hers was out of date) and re-requested a log in and guess what? It worked! didnt receve any email about her getting in but re downloading the beta and just trying it worked. I suggest you try that!

johnny_adidas · 14-07-2011 10:32pm

*Unfollows Thread of useless information*

Blazer · 15-07-2011 9:23am

really looking forward to this when it's released to android +blackberry.
Currently have it on my iphone and it will great to call free to those handset users..hopefully it's soon

god's toy · 15-07-2011 9:52am

People telling me they get all my IM's twice. Whats up with that?

Also only sometimes do I get the pop up viber box, any way to always have it?

Viber · 17-07-2011 8:21am

god's toy wrote: »

People telling me they get all my IM's twice. Whats up with that?

Also only sometimes do I get the pop up viber box, any way to always have it?

About the double messages - you mean that people receive any Viber text message doubled? What devices are they using? Do they have the latest Viber version installed?

Regarding the second problem - I'm not sure I understood it... which Viber box?

god's toy · 17-07-2011 11:42am

Viber wrote: »

About the double messages - you mean that people receive any Viber text message doubled? What devices are they using? Do they have the latest Viber version installed?

Hi there,

Yes when you send one message it's receved twice (sometimes more) The phones are a Galaxy S II and a Galaxy S, both running Vershion 2.0.109054
Both phones have also receved double messages from each other and an iphone user too. (I'm unsure what vershion the cr-apple is using)

Viber wrote: »

Regarding the second problem - I'm not sure I understood it... which Viber box?

OK this is the pop up box i'm talking about. Sometimes it's there and sometimes we just get the sound with only a tray notification:

Thanks for looking into it!

Viber · 17-07-2011 11:52am

Thank you for the information.

A few more questions to investigate this issue further:
1. Can you provide me with the Android versions of both devices? (double-message problem).
2. Please try removing Viber on both sides, wait a few hours, and reinstall it. Then, try message again. Does it work now?
3. EVERY message sent from Viber is doubled, or just sometimes?

And - I couldn't see the image you attached in your previous message. Could you please attach it again?

Cheers,
Viber.

god's toy · 17-07-2011 12:05pm

Viber wrote: »

Thank you for the information.

A few more questions to investigate this issue further:
1. Can you provide me with the Android versions of both devices? (double-message problem).
2. Please try removing Viber on both sides, wait a few hours, and reinstall it. Then, try message again. Does it work now?
3. EVERY message sent from Viber is doubled, or just sometimes?

And - I couldn't see the image you attached in your previous message. Could you please attach it again?

Cheers,
Viber.

Pic is re uploaded, you should see it now.

Ok the Galaxy S II is running 2.3.3 and a Galaxy S is running 2.2.1

I will remove viber on both and see how that goes.

Most are doubled but not all. (could be network related so will try over wifi just to be sure)

Viber · 17-07-2011 12:09pm

I see it now.

Edit: turning Viber's pop-up alert for new messages is possible from within Viber's settings. You must have turned it off, and this is why you didn't see the box. Check it out.

Edit2: I've asked around our development team and it turns out the double-message bug is known for some of our users. It will be resolved in the next upcoming Beta version of Android.

Anyway, I'll be waiting for you to reinstall and test both issues again.
If they reoccur, please let me know so we can test it further.

Thanks.

Viber · 17-07-2011 4:18pm

Hi all,
A message only to those of you who are already testing our Beta version:
A new Beta version has just been released - 2.0.110292.

What's new?
- Proximity Sensor during calls
- Bluetooth support
- Other specific device improvements and bug fixes

Download it here: www.viber.com/download

seanybiker · 17-07-2011 5:25pm

Cheers viber

alanc2003 · 18-07-2011 9:11am

got the beta invite by email this morning. Gave me a link to download the apk but unfortuantely the link brings me back to the sign up page for the beta. anyone else get this?

spiralbound · 18-07-2011 9:22am

alanc2003 wrote: »

got the beta invite by email this morning. Gave me a link to download the apk but unfortuantely the link brings me back to the sign up page for the beta. anyone else get this?

I've got the same

Viber · 18-07-2011 9:23am

Thanks for the reports.
We're going to look into it right now.

May I have your email addresses in Private Messages?

tallus · 18-07-2011 11:06am

spiralbound wrote: »

I've got the same

Same here....

madmoe · 18-07-2011 11:07am

FINALLY got my invite :-) LOVE it so far, well done guys!

Viber · 18-07-2011 12:38pm

All,

We are looking into the problems with the invitations, but we are not sure they will be much we can do about it, and that's because (as I mentioned a few messages ago) we are getting ready to release our public Beta version to Market. That should happen very soon, and I'll announce it here of course.

UPDATE: after discussing your complaints with our server team, a possible problem was found with the activation mechanism. We might be sending a second invitation email soon to those of you who were invited today, so please report back to me if it works this time.

madmoe · 18-07-2011 1:27pm

Hi Viber,
When I try to send an SMS invitation to others nothing seems to happen...is this normal behaviour for this release?

Cheers,
M

Viber · 18-07-2011 1:30pm

madmoe wrote: »

Hi Viber,
When I try to send an SMS invitation to others nothing seems to happen...is this normal behaviour for this release?

Cheers,
M

What device are you using? What Android version?
And please elaborate on the exact steps you are performing, and the exact result (simply nothing, error message, etc.)

god's toy · 18-07-2011 1:38pm

alanc2003 wrote: »

got the beta invite by email this morning. Gave me a link to download the apk but unfortuantely the link brings me back to the sign up page for the beta. anyone else get this?

If you have received your invite just down load the beta software by going to Viber.com/download , that's it, log in from there!

alanc2003 · 18-07-2011 1:47pm

god's toy wrote: »

If you have received your invite just down load the beta software by going to Viber.com/download , that's it, log in from there!

oh if it was only that easy:) i tried that this morning, still not working. Im sure when the 2 invite goes out we shud be good to go. Thanks anyway

madmoe · 18-07-2011 2:07pm

HTC Desire HD, Android 2.3. I can't remember how I got it but just tried there now and all seems to be working.....

Cheers,
M

god's toy · 18-07-2011 8:36pm

Viber wrote: »

I see it now.

Edit: turning Viber's pop-up alert for new messages is possible from within Viber's settings. You must have turned it off, and this is why you didn't see the box. Check it out.

Edit2: I've asked around our development team and it turns out the double-message bug is known for some of our users. It will be resolved in the next upcoming Beta version of Android.

Anyway, I'll be waiting for you to reinstall and test both issues again.
If they reoccur, please let me know so we can test it further.

Thanks.

Hey,

So Ive installed the new beta on both phones and in testing it's looking good! Problems look to be sorted.

Thanks for your support!

irishpancake · 18-07-2011 9:21pm

Viber wrote: »

All,

We are looking into the problems with the invitations, but we are not sure they will be much we can do about it, and that's because (as I mentioned a few messages ago) we are getting ready to release our public Beta version to Market. That should happen very soon, and I'll announce it here of course.

UPDATE: after discussing your complaints with our server team, a possible problem was found with the activation mechanism. We might be sending a second invitation email soon to those of you who were invited today, so please report back to me if it works this time.

Hi Viber....

After subscribing to your list on May 29th, I had all but forgotten about you...

Then I get this intriguing mail from Viber......this morning @ 08:42....

The Viber Beta for Android is here, and you can now download the first available version......

To download the beta version of Viber for Android, follow this link: http://www.viber.com/android-beta/

So I follow all the links, and guess what, I'm invited to sign up for the Beta Version, to go on a list, again........and again......and again......

That's right, I tried at least three times, gave you my mobile number, my e-mail was already in the form...tried with 0 in the number, without 0 in the number...every which way. Gave my Android device, and my Android Version.....And nothing happened, except I was invited again.......to put my name on a list.

Then I downloaded the latest apk, installed on my Android, ran the App....saw the little notice saying I would get an Access Code by SMS......entered my number, and got an Error.....instructing me to go to www.viber.com/android-beta .......to become a Beta Tester.......

Now, there is nothing I would like more than to become a Viber Beta Tester.....but if the actual App is as Buggy as the process, I think it will not reside for long on my Android, after the test period has expired.

What can I expect next!!!!

Another Invitation to sign up for an Invitation....this could go on for a looooong time.

BTW, it wouldn't be so bad, except my son has an iPhone 4......and guess what.....he has been ribbing me constantly about this app.

GBX · 18-07-2011 9:34pm

Got my invite as well today, Thanks Viber

irishpancake · 18-07-2011 9:49pm

GBX wrote: »

Got my invite as well today, Thanks Viber

Don't bank on it, see my post above, and Vibers earlier reply.....:(

Viber · 19-07-2011 9:34am

All,

Yes, we are aware of the problems with yesterday's invitations.

We are currently working to find the source of the problem, but our focus is on the real solution for the problem - releasing a public version of the Beta very VERY soon (could also be a few days)!!!

We ask for your last bit of patience, and then it will finally appear in Market!

irishpancake · 19-07-2011 10:59am

Viber wrote: »

All,

Yes, we are aware of the problems with yesterday's invitations.

We are currently working to find the source of the problem, but our focus is on the real solution for the problem - releasing a public version of the Beta very VERY soon (could also be a few days)!!!

We ask for your last bit of patience, and then it will finally appear in Market!

You are aware of the problems!!!

I would say you won't have to look too hard to find the source ( :

Just another thing.

The only way to stop your sh11ty app running on my device is to Force Close.....

why don't you work on a solution to that...

I just ran out of my "last bit of patience"...

Viber · 19-07-2011 12:48pm

@irishpancake

This is the second forum where you post this harsh criticism, but I'll reply again:

I understand your frustration, but you are probably not aware of the complexities that might arise while dealing with tens of thousands of beta testers.

We are working hard to fix and develop the app, even though it's at its Beta stage only (!). We apologize for the inconvenience, but if you think so badly of the app and its developers, maybe you shouldn't bother joining 2 different forums and contacting me very rudely.

As I said, within a few days the app will be public in Market.

irishpancake · 19-07-2011 2:03pm

Viber wrote: »

@irishpancake

This is the second forum where you post this harsh criticism, but I'll reply again:

I understand your frustration, but you are probably not aware of the complexities that might arise while dealing with tens of thousands of beta testers.

We are working hard to fix and develop the app, even though it's at its Beta stage only (!). We apologize for the inconvenience, but if you think so badly of the app and its developers, maybe you shouldn't bother joining 2 different forums and contacting me very rudely.

As I said, within a few days the app will be public in Market.

You can post on two Forums, at least, so can I:

Excuse me, where did I contact you, rudely or otherwise.......

And where do you get the idea that I joined XDA or Boards to specifically criticize Viber, or you personally

FYI, I have been a member of boards.ie since 2003.....

XDA more recently, as I just acquired an Android device last March!!!!

at the ripe olde age of 57

I am also on Modaco, Android Forums, and more......got too much time on my hands, for reasons I won't go into here....not in prison

But, it's not OK for me to be on two Boards, pointing out exactly what happened, following on your, that is Viber's, e-mail invitation to become a Beta Tester for your App......

I think you need to withdraw that remark.

(BTW, I do apologize for the use of bad language, hope you forgive me, should know better).

I know it's a good App, and my son has it on iPhone, hence my interest.....he won't, or can't use CSipSimple, my preferred VOIP.

But, Viber must be Force Closed, on my device, as there is no other way to exit the App....this is true!!!

Also, I will probably be using Android's Native VOIP soon, when I move onto Gingerbread(2.3)

But, it is OK for you, Viber/Viber Team, to be on Boards/XDA, etc, etc.

Also, perhaps you can explain who now has the harvested Cellphone/Mobile Numbers, which were gathered during the abortive process yesterday.

Will Viber be contacting those who gave their personal information yesterday, including name, e-mail address, cell phone numbers, Device, Android Version, Country of residence, to assure those people that their personal information is indeed safe.

That is a lot of information, for which nothing was given in return.

Or do we have to contact the Data Information Commissioners in various Countries to ensure that this is indeed the case.

Viber · 19-07-2011 2:05pm

This information goes into our servers for functional, automated purposes only (i.e sending you invitations, codes, etc.)

The info is inaccessible to anyone, and no other use of it is made (e.g we DO NOT sell it, we DO NOT deliver it to 3rd-party companies, etc.). Read our Privacy Policy, all the information you're looking for is there.

irishpancake · 19-07-2011 3:22pm

Viber wrote: »

This information goes into our servers for functional, automated purposes only (i.e sending you invitations, codes, etc.)

The info is inaccessible to anyone, and no other use of it is made (e.g we DO NOT sell it, we DO NOT deliver it to 3rd-party companies, etc.). Read our Privacy Policy, all the information you're looking for is there.

Oh those Servers....sending invitations??? just like yesterday....a lot happier now.. :rolleyes:

Usually Privacy Policy will apply when you actually have the service you gave the information in return for, no....

However

You still need to withdraw your remarks about me, or I will report you to site admin.

maybe you shouldn't bother joining 2 different forums and contacting me very rudely.

I would appreciate that, you cannot say untrue things about people here, unless you have evidence to support what you have said......

I did not join two forums for the purpose you suggested, or contact you personally, by PM, or otherwise.

Please have the good grace to correct the record.

It is important for me, to preserve the reputation of over 8 years here on Boards!!!!

Viber · 19-07-2011 3:37pm

I take back those two remarks about you, and apologize if you found them offensive, that wasn't my meaning.

At any rate - feel free to still ask me anything you'd like about Viber.

Zascar · 19-07-2011 3:38pm

Jeeez dude relax. Can’t see why you are getting so wound up over a vendor on a forum. The fact is 99% of other companies/vendors/developers do not interact with the user base at all except in small private text groups. The fact that Viber do make the effort to go out there to the wider community and try to answer peoples questions as best they can is pretty dam impressive. I’m not sure how must you know about software development & testing, software companies and customer interaction – but he’s doing a very good job in my experience. It was me who brought him on here in the first place months ago and he’s tried to keep us up to date but as anyone in the industry knows well; things go wrong, sh1t changes, not all promises can be fulfilled 100% of the time, and you just have to deal with it.

Fingers crossed the app will be release on the app store soon – but Viber will probably be correctly cautious about not releasing it sooner than it is ready.

irishpancake · 19-07-2011 4:09pm

Thanks Zascar......:D

I appreciate that Viber has withdrawn the remarks made.

It is just a matter of setting the record straight, and I appreciate he/she says they were not meant as they were written.

But surely it is valid to question some issues? Is that not what Boards is meant to be, a discussion forum??

I am pretty au fait with s/w development and testing, having worked for over 30 years in a related industry(Telco)....

I think I over-reacted initially, in my description of the App, which does appear to be very good, at least on iPhone, which I did indicate....my son has it, and is continuously ribbing me, in a humorous way, about it's non-availability on Android,

ya know how kids can be.....

he is only 30, after all...:p

Matter closed, as far as I am concerned...and I do appreciate the fact that the Viber Team are here.

Zascar · 19-07-2011 4:18pm

Ah yeah I remember when I initially got a sniff of a beta tester account from Viber I was foaming at the mouth to get my hands on it. Same as you registered loads of times but it did not work and I was raging. I was very excited when i initally got it - however since them i have barely use the thing hahaha. Typical!

irishpancake · 19-07-2011 4:28pm

Zascar wrote: »

Ah yeah I remember when I initially got a sniff of a beta tester account from Viber I was foaming at the mouth to get my hands on it. Same as you registered loads of times but it did not work and I was raging. I was very excited when i initally got it - however since them i have barely use the thing hahaha. Typical!

Yeah...agreed

But, this one, Viber, would be genuinely useful for me, free VOIP calls to the young fella, so I will probably get the Open Beta when it eventually goes public.

As the Yanks say, vote with your pocketbook, even though it will cost my previous employers

And, thanks again to Viber Team, etc, for taking the time to respond

Jackobyte · 19-07-2011 4:46pm

Zascar wrote: »

Ah yeah I remember when I initially got a sniff of a beta tester account from Viber I was foaming at the mouth to get my hands on it. Same as you registered loads of times but it did not work and I was raging. I was very excited when i initally got it - however since them i have barely use the thing hahaha. Typical!

I'm the same. Got it, made one call. Never opened it again. I'm such a good tester. :P

*In fairness, only one of my contacts had viber.

Viber · 19-07-2011 4:56pm

Well, when the Beta version goes public, this will certainly change.
We expect tens of thousands of new Android users to register with Viber daily.

natnifnolnacs · 19-07-2011 4:58pm

I got the invite yesterday but the same as the others it just sent me around in a loop back to the sign up page. Also had to force close the app so it's uninstalled for now, I'll install the public beta when it's out

Zascar · 19-07-2011 5:07pm

Ah in fairness I have used it a good few time just no nearly as much as I thought I would. Here was me thinking that anyone who had viber (about 50 of my contacts so far) I would not longer text or call them - but use viber instead. It does not really pan out that way though. I think it will change though, slowly people will begin to shift. Many people have smartphone now but its going to be a while before the vast majority do. When that happens it will be different

Viber · 19-07-2011 5:12pm

To be honest - also I don't have ALL my contacts registered to Viber. Not even a quarter of them. But I do use Viber with those who do have it. And why shouldn't I really?
When it's possible, even if it's rare, I choose not paying instead of paying

Zascar · 19-07-2011 5:16pm

For people overseas its absolutely fantastic to avoid huge long distance calls - and because its on your phone its even easier than using skype on your pc as was the previous norm (yes I know skype is on phones too but its rubbish),

What I think would be nice, if it was possible to see, even before sending a message or making a call, who in your list is online, connected and available. I find it frustrating if I send a message and they are not logged in and they only get your message hours later, but you end up sending a normal text after anyway if you don't get the little tick within a few seconds...

Zascar · 19-07-2011 5:17pm

Oh also, Viber are you worried about Facebook's partnership with Skype?

Viber · 19-07-2011 5:19pm

That's a known user request - having an "online-indicator". It will most likely be implemented in our next big version - Viber 2.1 - but we don't have dates yet.

For now, use the existing indicators:
For calls, you know the other party is connected to the internet and received the call if it says "Ringing.." and not "Calling.."
For texts, you know the other party is connected to the internet and received the message if you see a little "V" sign next to your sent message.

And no, we're not worried about their partnership. I think the service we provide (especially when it comes to GUI, easy interface, quality of call and number-as-an-identifier feature) make Viber quite different from Skype in its very core. We take care of our users, they take care of theirs. We live in peace

Viber · 20-07-2011 7:56am

Hi everyone,

I'm excited to announce that our Beta version of Viber-for-Android is FINALLY public, and now appears in Market for all to download!
The version itself is slightly more updated than the previous one (mostly bug fixes), so we highly recommend everyone to download and install it.

Important: those of you who were testing our Beta (after getting the invitations) will have to uninstall Viber, and only then install the Market version. Thank you!

As usual, I'll be here for your questions, suggestions, bug reports or anything else really

Thanks,
Viber.

Viber

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