Magnet broadband

katharinewheel · 19-07-2010 1:20pm

Sorry, do you mean that the line needs to be installed by eircom?

What the 8.1 service include?

Magnet: Rory · 19-07-2010 1:24pm

katharinewheel wrote: »

Sorry, do you mean that the line needs to be installed by eircom?

What the 8.1 service include?

1. Yes. Line needs to be installed by eircom

2. The 8.1Mb service includes 800Kb upload and is unlimited. €40 per month and line rental is payable to eircom.

katharinewheel · 19-07-2010 1:26pm

Is it available with phone and tv options?

Magnet: Rory · 19-07-2010 1:36pm

katharinewheel wrote: »

Is it available with phone and tv options?

It is not. Those services are only available in areas where we have equipment.

katharinewheel · 19-07-2010 1:37pm

Thats not very good value at all.

Ah well thanks anyway.

katharinewheel · 19-07-2010 1:38pm

You don't have any plans to develop any services in Drogheda do you?

Magnet: Rory · 19-07-2010 1:39pm

katharinewheel wrote: »

Thats not very good value at all.

Ah well thanks anyway.

Its good for some people, but maybe not for you. We have better offers but unfortunately we just don't have equipment there.

katharinewheel wrote: »

You don't have any plans to develop any services in Drogheda do you?

Currently no. We will advise should this occur.

Catalyst · 23-07-2010 1:00am

HI SOSTECH, did you get your problem resoved? Having the same problem here 50MB FTTH but cant stream to my PS3 as packetfront router keeps assigning public ip addresses on different subnets to by laptop and PS3.

If you could post up your solution that would be really helpful, Thanks!!

Magnet: Rory · 23-07-2010 10:38am

Catalyst wrote: »

HI SOSTECH, did you get your problem resoved? Having the same problem here 50MB FTTH but cant stream to my PS3 as packetfront router keeps assigning public ip addresses on different subnets to by laptop and PS3.

If you could post up your solution that would be really helpful, Thanks!!

Can I help?

Catalyst · 23-07-2010 3:18pm

Hi Rory,

Yes, I am getting dynamic public ip addresses from different subnets from the packetfront dhcp server can this be changed on the router by magnet tech to only use ips from the same subnet? Also if possible to increase the renewal time?

Unable to network pcs at home as ips keep changing from one subnet to another. Looks like every hour but i cant be sure. Otherwise is there an alternative solutions? 4 Laptops, PS3, Screenplay, 2 mobiles with wireless.

Surprised that no one else is having this problem or maybe there is a solution that i dont know about

Thanks

Magnet: Rory · 23-07-2010 3:31pm

Catalyst wrote: »

Hi Rory,

Yes, I am getting dynamic public ip addresses from different subnets from the packetfront dhcp server can this be changed on the router by magnet tech to only use ips from the same subnet? Also if possible to increase the renewal time?

Unable to network pcs at home as ips keep changing from one subnet to another. Looks like every hour but i cant be sure. Otherwise is there an alternative solutions? 4 Laptops, PS3, Screenplay, 2 mobiles with wireless.

Surprised that no one else is having this problem or maybe there is a solution that i dont know about

Thanks

Can you PM me your details and I will persue.

ShoulderChip · 24-07-2010 12:35pm

Catalyst wrote: »

Hi Rory,

Yes, I am getting dynamic public ip addresses from different subnets from the packetfront dhcp server can this be changed on the router by magnet tech to only use ips from the same subnet? Also if possible to increase the renewal time?

Unable to network pcs at home as ips keep changing from one subnet to another. Looks like every hour but i cant be sure. Otherwise is there an alternative solutions? 4 Laptops, PS3, Screenplay, 2 mobiles with wireless.

Surprised that no one else is having this problem or maybe there is a solution that i dont know about

Thanks

I had to buy a second router to solve it. Was getting no-where with Magnet support, they kept impyling i couldn't enter the password correctly

Irishcrx · 27-07-2010 3:04pm

I was looking at magnets packages today and interested in getting the 24 MB package for €55 euro a month. I have a phone line port in my house although I don't believe it is currently active and hasn't been since I moved in, although i'm sure the line is new and was installed when the house was re-wired i am unsure weather it is "Active".

I called the sales team and they said the line appears to be active and they will have to call eircom and get them to turn it on which takes 4 days or so, which is fine. Then they will send out my pack which is self install i don't know what this entails but i'd imagine it's just plug in and set up wireless, can someone confirm this?

My worry is that if my line is not active, I do not want to deal with Eircom in getting a new line in as 1. Custom service with them is beyond dreadfull. 2. Turn around time is worst. 3. They will charge to install line probably over €100.

Anybody had anything similar to myself? Or expierince with turn around times from Magnet or activation and equipment?

Magnet: Rory · 27-07-2010 3:07pm

Irishcrx wrote: »

I was looking at magnets packages today and interested in getting the 24 MB package for €55 euro a month. I have a phone line port in my house although I don't believe it is currently active and hasn't been since I moved in, although i'm sure the line is new and was installed when the house was re-wired i am unsure weather it is "Active".

I called the sales team and they said the line appears to be active and they will have to call eircom and get them to turn it on which takes 4 days or so, which is fine. Then they will send out my pack which is self install i don't know what this entails but i'd imagine it's just plug in and set up wireless, can someone confirm this?

My worry is that if my line is not active, I do not want to deal with Eircom in getting a new line in as 1. Custom service with them is beyond dreadfull. 2. Turn around time is worst. 3. They will charge to install line probably over €100.

Anybody had anything similar to myself? Or expierince with turn around times from Magnet or activation and equipment?

Can you PM me your details and I will look up.

barracuda546 · 28-07-2010 4:57pm

Hi I used your line checker which said I am eligible to get the "Magnet Swift package" What is this as I cannot find anything on your site about it and does this mean we cannot get magnet force or bolt? Thanks

Nedved85 · 29-07-2010 10:53am

Hi Rory,

Sent you a pm but no reply yet,

Got a text this morning from "Service Prov"

Stating "Dont forget your appt on 30/07/10 at time given, our staff will be working on your order no ?xnbjytsd? and will call up to 3 hours after this, thanks,"

Im assuming that was you guys/eircom contacting me about an appointment to get the phone line set up??

This is the only contact i have received from Magnet/Eircom from days one,

Thanks

Magnet: Rory · 29-07-2010 10:57am

Nedved85 wrote: »

Hi Rory,

Sent you a pm but no reply yet,

Got a text this morning from "Service Prov"

Stating "Dont forget your appt on 30/07/10 at time given, our staff will be working on your order no ?xnbjytsd? and will call up to 3 hours after this, thanks,"

Im assuming that was you guys/eircom contacting me about an appointment to get the phone line set up??

This is the only contact i have received from Magnet/Eircom from days one,

Thanks

Just called now.

Nedved85 · 29-07-2010 11:01am

Magnet (Rory) wrote: »

Just called now.

Thanks for the helpful call,

Much appreciated,

Magnet: Rory · 29-07-2010 11:02am

barracuda546 wrote: »

Hi I used your line checker which said I am eligible to get the "Magnet Swift package" What is this as I cannot find anything on your site about it and does this mean we cannot get magnet force or bolt? Thanks

Magnet Swift is an up to 8.1Mb service. Would you like more information. PM me and I will give you a call.

The summary info is;

40 euro per month
12:1 contention
800kb upload
line rental payable to eircom

terryincork · 29-07-2010 5:41pm

Recently got the Magnet Force 24..does that package have unlimited downloads?

Magnet: Rory · 30-07-2010 10:08am

terryincork wrote: »

Recently got the Magnet Force 24..does that package have unlimited downloads?

Yes, unlimited. We have never invoked our fair usage policy.

Algernon · 01-08-2010 2:00pm

Are all packages unlimited?

Do all packages come with free line rental?

lulz4success · 03-08-2010 1:12am

I currently have a 3mb connection with eircom. A short while ago they said my line could only handle 2mb, yet I get speeds of around 2.6mb and my friend who lives around 10 minutes down the road has 7 mb.

The magnet website says I am eligible for the Swift Package, which I understand is 7mb. Is that correct? I curently have a bad SN margin and a bad line attentuation, if that means anything(maybe my filters are crap, again, if that means anything).

If I got this package would my ping stay around the 50-80ms range? I am a constant gamer and wouldn't want that to change.

And what does the "line rental payable to eircom" mean? And how much would I be paying to eircom, if that is the case. I want to know what I would be paying in full for my broadband.

Magnet: Rory · 03-08-2010 9:45am

Algernon wrote: »

Are all packages unlimited?

Do all packages come with free line rental?

It all depends on where your living. Can you give me a PM and I can look into it?

Magnet: Rory · 03-08-2010 9:49am

lulz4success wrote: »

I currently have a 3mb connection with eircom. A short while ago they said my line could only handle 2mb, yet I get speeds of around 2.6mb and my friend who lives around 10 minutes down the road has 7 mb.

The magnet website says I am eligible for the Swift Package, which I understand is 7mb. Is that correct? I curently have a bad SN margin and a bad line attentuation, if that means anything(maybe my filters are crap, again, if that means anything).

If I got this package would my ping stay around the 50-80ms range? I am a constant gamer and wouldn't want that to change.

And what does the "line rental payable to eircom" mean? And how much would I be paying to eircom, if that is the case. I want to know what I would be paying in full for my broadband.

The swift product is re-sold eircom which is a different profile to the 3Mb. It all depends on your lines max speed and each line is different. If you like PM me and I can call you to talk you through it.

The summary details are as such;
€40 price ex line rental
Up to 8.1Mb (line dependant)
12:1 ratio
Ping is dependant on line quality (and the location of the relavant game server)
Line rental is €25.36
Unlimited allowance

Odyss3y · 03-08-2010 5:12pm

Hello Rory,

I'm a semi-new customer of magnet entertainment and so far I'm not impressed with the level of communication between the customers repersentatives and the technical engineers themselves. It's a serious break down of communication as customers should be allowed to speak with the technical support team rather than some ignorant customer "support" employee who in most cases would rather hang up than have to listen to the oh so important customer.

My case is this. On the 15th of July I ordered MagnetBolt package, costing €64.99 per month. I was told my internet would be on and ready once the line was active. Eircom engineer was sent out and arrived on the 25th and activated the line, the engineer himself even said it should be ready by that evening because the line is now active and ready to be used. Later on that evening I wasn't getting anything even though there was a solid green link light.

I called customer service and they told me there was a problem in which an Eircom engineer would need to be sent out to repair the line and that it should be available by the 29th of July. On the 29th of July I called customer services again because of no internet, I was told an engineer had left a note or ticket saying he'd been out and repaired the line which required to be "physically replaced". I was also informed that I will have internet on the 30th of July, customer repersentative at this time assured me that the internet will be up and running 100% on the date mentioned.

Now I should tell you that by this time I was told by customer support that my support was esculated to level 2 support and that I would recieve a phone call by a technical engineer within 24 hours. Now being that the phone call was made before 1500h on the 29th, you would imagine within 24 hours meant by 1500h on the 30th, considering both are working days.(Thursday & Friday) by 1500h on the 30th I had recieved both no phone call and no internet service which was promised to me. I called customer support after 1500h on the 30th and I was informed that he would email level 2 and have them call me asap. Given my current experience with the customer team I asked what time I should expect a call back by, he said 1800h.

Being as paranoid as I was, come 1730h I recieved no call back so I tried calling customer support, I was put on hold for about 10 minutes while I waited to be put through to customer support, no luck. So I called the sales team and asked if anybody from customer support or level 2 support was around, he put me on hold while he went to check and when he came back he informed me that they had all gone home for the long weekend. I'm sure you will agree with me when I say this is completely unacceptable at this point as he told me nobody was due back in work till the Tuesday, 3rd of August.

I waited patiently till the 3rd, which is today. I called up looking for support, 1st person I got through to hung up on me, 2nd person left me on hold for a good 5 minutes before I hung up and called again. 3rd person quite annoyingly told me there's nothing he can do and that he's sorry but they'll have to send out another engineer which could take another 5 working days which if I'm not wrong, is the 10th of August, next Tuesday.

I suppose my question would be, what kind of a FUBAR support are you guys running over there? You've already breached the contract we've agreed on, which is quiet simply void from the 29th onwards.

Kind regards,
YOUR customer.

Magnet: Rory · 03-08-2010 5:51pm

Odyss3y wrote: »

Hello Rory,

I'm a semi-new customer of magnet entertainment and so far I'm not impressed with the level of communication between the customers repersentatives and the technical engineers themselves. It's a serious break down of communication as customers should be allowed to speak with the technical support team rather than some ignorant customer "support" employee who in most cases would rather hang up than have to listen to the oh so important customer.

My case is this. On the 15th of July I ordered MagnetBolt package, costing €64.99 per month. I was told my internet would be on and ready once the line was active. Eircom engineer was sent out and arrived on the 25th and activated the line, the engineer himself even said it should be ready by that evening because the line is now active and ready to be used. Later on that evening I wasn't getting anything even though there was a solid green link light.

I called customer service and they told me there was a problem in which an Eircom engineer would need to be sent out to repair the line and that it should be available by the 29th of July. On the 29th of July I called customer services again because of no internet, I was told an engineer had left a note or ticket saying he'd been out and repaired the line which required to be "physically replaced". I was also informed that I will have internet on the 30th of July, customer repersentative at this time assured me that the internet will be up and running 100% on the date mentioned.

Now I should tell you that by this time I was told by customer support that my support was esculated to level 2 support and that I would recieve a phone call by a technical engineer within 24 hours. Now being that the phone call was made before 1500h on the 29th, you would imagine within 24 hours meant by 1500h on the 30th, considering both are working days.(Thursday & Friday) by 1500h on the 30th I had recieved both no phone call and no internet service which was promised to me. I called customer support after 1500h on the 30th and I was informed that he would email level 2 and have them call me asap. Given my current experience with the customer team I asked what time I should expect a call back by, he said 1800h.

Being as paranoid as I was, come 1730h I recieved no call back so I tried calling customer support, I was put on hold for about 10 minutes while I waited to be put through to customer support, no luck. So I called the sales team and asked if anybody from customer support or level 2 support was around, he put me on hold while he went to check and when he came back he informed me that they had all gone home for the long weekend. I'm sure you will agree with me when I say this is completely unacceptable at this point as he told me nobody was due back in work till the Tuesday, 3rd of August.

I waited patiently till the 3rd, which is today. I called up looking for support, 1st person I got through to hung up on me, 2nd person left me on hold for a good 5 minutes before I hung up and called again. 3rd person quite annoyingly told me there's nothing he can do and that he's sorry but they'll have to send out another engineer which could take another 5 working days which if I'm not wrong, is the 10th of August, next Tuesday.

I suppose my question would be, what kind of a FUBAR support are you guys running over there? You've already breached the contract we've agreed on, which is quiet simply void from the 29th onwards.

Kind regards,
YOUR customer.

Can you PM me your details and I can get to the bottom of this?

Odyss3y · 03-08-2010 6:14pm

Hello Rory,

The private message regarding my customer details has been sent.

Magnet: Rory · 03-08-2010 6:51pm

Odyss3y wrote: »

Hello Rory,

The private message regarding my customer details has been sent.

Looking into this now, will update tomorrow.

Sonz · 04-08-2010 11:41am

The Magnet Force 5 / €49.99, what is the upload on that package and is there a cap on it?

Also the Magnet Force 24 / €54.99 is that offer over since it's still on the website?

Magnet: Rory · 04-08-2010 11:49am

Sonz wrote: »

The Magnet Force 5 / €49.99, what is the upload on that package and is there a cap on it?

Also the Magnet Force 24 / €54.99 is that offer over since it's still on the website?

1. Upload is 512Kb, no cap (never invoked our FUP)

2. Offer still on.

3. Interested? PM me if so.

Odyss3y · 04-08-2010 3:40pm

Magnet (Rory) wrote: »

Looking into this now, will update tomorrow.

Hello Rory,

Any further development?

imass · 04-08-2010 4:15pm

Hi,Rory What Speed cen i get in Dundalk ?

Hank Scorpio · 04-08-2010 4:17pm

imass wrote: »

Hi,Rory What Speed cen i get in Dundalk ? tel:edit sorry]

imass, i wouldnt post your telephone number here, edit your post

PM Rory instead.

Magnet: Rory · 04-08-2010 4:54pm

imass wrote: »

Hi,Rory What Speed cen i get in Dundalk ? ]

We can give you the swift service but the line is not yet in service. In saying this I really would recommend deleting the number.

You really cant be too careful on these things.

Also could everyone who has quoted also delete the number .

imass · 04-08-2010 5:51pm

how about 10 megs.is possible??

Magnet: Rory · 04-08-2010 5:56pm

imass wrote: »

how about 10 megs.is possible??

Not at the moment. We have no equipment there so we can only offer the 8.1Mb.

The service is unlimited.

imass · 05-08-2010 8:27pm

Hi Rory, how about in Roscommon my frend lookyng? for Internet servise

DAVE22 · 08-08-2010 1:23pm

Hi rory. can you get broadband without the phone package.

jimmyjimmy09 · 08-08-2010 10:34pm

Hi Rory my upload speed has recently dropped from a steady 75-90kbs to a painful 20-30kbs, I make videos on youtube and cant afford to spend hours waiting for videos to upload, Anything you can do for me ?

Magnet: Rory · 09-08-2010 10:40am

imass wrote: »

Hi Rory, how about in Roscommon my frend lookyng? for Internet servise

Can you PM me the details and I will see what his line is capable of. Or just send me your contact details.

Magnet: Rory · 09-08-2010 10:41am

DAVE22 wrote: »

Hi rory. can you get broadband without the phone package.

This all depends on what you mean by the phone pack and it also depends on where you live (fibre, adsl, resold eircom).

Would you like a call to get into more specifics?

Magnet: Rory · 09-08-2010 10:42am

jimmyjimmy09 wrote: »

Hi Rory my upload speed has recently dropped from a steady 75-90kbs to a painful 20-30kbs, I make videos on youtube and cant afford to spend hours waiting for videos to upload, Anything you can do for me ?

Can you PM me your details? I can have a look in.

mloc123 · 09-08-2010 12:11pm

Issues with magnet at the moment? Connection is very laggy and even the magnet.ie site is painfully slow to load.

Magnet: Rory · 09-08-2010 12:19pm

mloc123 wrote: »

Issues with magnet at the moment? Connection is very laggy and even the magnet.ie site is painfully slow to load.

First port of call would be customer services. If you struggle at all give me a shout. To be honest its probably something small we need to fix.

We have no network issues at the moment.

dizzywizlw · 09-08-2010 6:29pm

Hi I'm looking into getting Magnet broadband but I'm finding it a bit difficult comprehending the offers on the sight and wanted to check others experiences and ask a few questions.

I'm looking at Magnet Force 24 special offer, what I was wondering is;

Did Magnet sign that archaic filesharing agreement?
Is it a phone-line service?
If it is a phone-line service what repair/maintenance guarantees do I have that magnet will fix it promptly?
How reliable do people find it?
The add says free installation, is it?
How good are their wireless routers?

Thanks.

Magnet: Rory · 09-08-2010 6:35pm

Did Magnet sign that archaic filesharing agreement? No.
Is it a phone-line service? In most cases yes.
If it is a phone-line service what repair/maintenance guarantees do I have that magnet will fix it promptly? It depends on the fault, in short we manage it and liaise with the necessary 3rd parties (in most cases eircom).
How reliable do people find it? You would have to ask them but I'm confident that if you ask enough people we will come through as a positive firm to do business with.
The add says free installation, is it? Yes, in almost 100% of cases.
How good are their wireless routers? Wireless G, they are reliable and they transmit the services well in a conventional home.

Can I call you to give you more details?

Thanks.

dizzywizlw · 09-08-2010 6:40pm

Magnet (Rory) wrote: »

Did Magnet sign that archaic filesharing agreement? No.

Is it a phone-line service? In most cases yes.

If it is a phone-line service what repair/maintenance guarantees do I have
that magnet will fix it promptly? It depends on the fault, in short we manage it and liaise with the necessary 3rd parties (in most cases eircom).

How reliable do people find it? You would have to ask them but I'm confident that if you ask enough people we will come through as a positive firm to do business with.

The add says free installation, is it? Yes, in almost 100% of cases.

How good are their wireless routers? Wireless G, they are reliable and they transmit the services well in a conventional home.

Can I call you to give you more details?

Thanks.

Thanks Rory, I'll be ringing Magnet this week to enquire further.

finnteme · 10-08-2010 10:29am

Is the Magnet prices excl vat?
I got my second bill now, and it is like 75 eur per month, 24 mb connection.
When i ordered, it was 55 eur inc. line rental?

We had calls for 5 euros, and then the broadband charges for august, total 75 eur.

I already sent email to customer service, but it usually takes several days before they answer.

Magnet: Rory · 10-08-2010 11:26am

finnteme wrote: »

Is the Magnet prices excl vat?
I got my second bill now, and it is like 75 eur per month, 24 mb connection.
When i ordered, it was 55 eur inc. line rental?

We had calls for 5 euros, and then the broadband charges for august, total 75 eur.

I already sent email to customer service, but it usually takes several days before they answer.

To be honest this is probably a month and a half's service. If you PM me I can look in.

Magnet broadband

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