Magnet broadband

cros13 · 16-08-2009 4:14am

Hold on now here Rory...

You mean Free VoIP Connection with a free ATA.... not a "landline" mate...

Magnet: Rory · 17-08-2009 12:02pm

cros13 wrote: »

Hold on now here Rory...

You mean Free VoIP Connection with a free ATA.... not a "landline" mate...

We give a phone number and we offer phone packages and the service is delivered through a wire. For all intents and purposes its acts like a landline, it just so happens its provided through different technology to what is ordinarily considered a "landline".

(You guys are keeping me on my toes)

bk · 17-08-2009 1:22pm

Magnet (Rory) wrote: »

We give a phone number and we offer phone packages and the service is delivered through a wire. For all intents and purposes its acts like a landline, it just so happens its provided through different technology to what is ordinarily considered a "landline".

Which in fairness to Magnet, is exactly what BT in the UK are moving to (an all IP next generation network) and what Eircom will probably eventually do too.

Nothing wrong with VoIP at all, as long as the correct Quality of Service and backend peering links are put in place.

Magnet: Rory · 18-08-2009 12:36pm

bk wrote: »

Which in fairness to Magnet, is exactly what BT in the UK are moving to (an all IP next generation network) and what Eircom will probably eventually do too.

Nothing wrong with VoIP at all, as long as the correct Quality of Service and backend peering links are put in place.

I dont know of any cast iron definition of exactly what a "landline" is. I dont know if its excludes VOIP or not.

crol · 18-08-2009 1:21pm

Nothing wrong with VoIP at all, as long as the correct Quality of Service and backend peering links are put in place.

Nothing wrong with VoIP ... other than it eating 64Kbps(assuming a G711 codec) of your upstream and downstream bandwidth per simultaneous call when in use.

Magnet: Rory · 18-08-2009 1:26pm

crol wrote: »

Nothing wrong with VoIP ... other than it eating 64Kbps(assuming a G711 codec) of your upstream and downstream bandwidth per simultaneous call when in use.

This is very small in comparison to the size of upstream channel we offer (512Kb is the norm on LLU, 2Mb is the minimum in FTTH developments).

bk · 18-08-2009 2:56pm

Magnet (Rory) wrote: »

I dont know of any cast iron definition of exactly what a "landline" is. I dont know if its excludes VOIP or not.

Agreed

I suppose most people are thinking of a Plain Old Telephone Service (POTS) running on Cat3 into a Public Switched Telephone Network (PSTN) or in other words an Eircom phone line.

But that is pretty old thinking, a high quality phone service can be run using VoIP over the same cat3 line and the end user wouldn't even realise that it was VoIP rather then POTS/PSTN.

cros13 · 19-08-2009 9:21pm

I'd actually use the phone service if 'twas provided using G722.2 instead of G711. Wideband codec, same bandwidth usage, adaptive to network congestion. Even if you're not using a widband handset and the wideband connection wasen't end to end it would improve voice quality beyond what most people expect of a phone service.

Give a a holler at Darren O'Donahoe for me, Rory. Tell him Noel out of Ericsson sent ya

.

Belfast · 06-10-2009 10:37pm

I just got magnet internet servce.
but my normal land line phone does not work now.
no dial tone
How do to I make a phone call now that I have the magnet service?

Magnet: Rory · 07-10-2009 10:09am

Belfast wrote: »

I just got magnet internet servce.
but my normal land line phone does not work now.
no dial tone
How do to I make a phone call now that I have the magnet service?

Phone line has to be plugged into the back of the telsey wireless box. Has this been done?

Belfast · 07-10-2009 1:59pm

Magnet (Rory) wrote: »

Phone line has to be plugged into the back of the telsey wireless box. Has this been done?

I have not got the telsey wireless box yet.

edit
I spoke to magnet on the phone
courier had trouble finding the house
It should be delivered on friday

my house always seems to confused couriers

Magnet: Rory · 08-10-2009 11:23am

Belfast wrote: »

I have not got the telsey wireless box yet.

edit
I spoke to magnet on the phone
courier had trouble finding the house
It should be delivered on friday

my house always seems to confused couriers

Good to hear, you should be up and running in no time.

Belfast · 13-10-2009 10:57pm

Belfast wrote: »

I have not got the telsey wireless box yet.

edit
I spoke to magnet on the phone
courier had trouble finding the house
It should be delivered on friday

my house always seems to confused couriers

I picked up the modem for the courier depot today.
I can get dial tone,
but can not make out going calls or get incoming calls

Magnet: Rory · 14-10-2009 9:02am

Belfast wrote: »

I picked up the modem for the courier depot today.
I can get dial tone,
but can not make out going calls or get incoming calls

Send me your account number/name and ill look into it.

dangerousdavid · 14-10-2009 10:53am

Rory - I finally got me modem in yesterday. Connection speed seems good enough but the ping is still pretty bad - you told me the pings would be good. Getting around 70ms ping

Magnet: Rory · 14-10-2009 10:54am

dangerousdavid wrote: »

Rory - I finally got me modem in yesterday. Connection speed seems good enough but the ping is still pretty bad - you told me the pings would be good. Getting around 70ms ping

Are you connecting directly or are you wireless?

sham69 · 14-10-2009 10:59am

Hi Rory,
I asked you about making a callback to Sky using my magnet package a few weeks back and you escalated it for me.
I havent heard anything back.
Has there been any update on it.
Thanks
Brian.

dangerousdavid · 14-10-2009 11:34am

Magnet (Rory) wrote: »

This is very small in comparison to the size of upstream channel we offer (512Kb is the norm on LLU, 2Mb is the minimum in FTTH developments).

Wireless, as I would be with my Wii which is what I want the low ping for

Magnet: Rory · 14-10-2009 11:49am

dangerousdavid wrote: »

Wireless, as I would be with my Wii which is what I want the low ping for

Wireless connections would usually result in higher pings, I would recommend connecting directly into the telsey to ensure a lower ping time.

dangerousdavid · 14-10-2009 12:03pm

Magnet (Rory) wrote: »

Wireless connections would usually result in higher pings, I would recommend connecting directly into the telsey to ensure a lower ping time.

I understand that, but it is worse than the ping I had with bt when you told me yours were better.

Belfast · 14-10-2009 12:50pm

Magnet (Rory) wrote: »

Send me your account number/name and ill look into it.

got a call for magnet tech support
working now

Samba · 14-10-2009 6:25pm

Hiya Rory,

Hmmm, well since my line is no longer going through a carrier I can bundle broadband and calls over the one line. I was on to you some time ago in relation to this... Eircom have since updated their database and it's a green line.

However, this business of not being allowed to alter router settings is a huge turn off and I'm now half thinking about just ordering...dare I say it...EIRCOM, god that felt dirty...

Anyway. Is this still the case that you will not allow customers to alter router/modem settings? Or can I use a different router from the standard one you provide?

Thanks,

Samba

Magnet: Rory · 15-10-2009 1:06pm

dangerousdavid wrote: »

I understand that, but it is worse than the ping I had with bt when you told me yours were better.

Wireless ping speeds are dependant on a number of differing factors, wall depth and router position along with server side considerations.

Magnet: Rory · 15-10-2009 1:07pm

Samba wrote: »

Hiya Rory,

Hmmm, well since my line is no longer going through a carrier I can bundle broadband and calls over the one line. I was on to you some time ago in relation to this... Eircom have since updated their database and it's a green line.

However, this business of not being allowed to alter router settings is a huge turn off and I'm now half thinking about just ordering...dare I say it...EIRCOM, god that felt dirty...

Anyway. Is this still the case that you will not allow customers to alter router/modem settings? Or can I use a different router from the standard one you provide?

Thanks,

Samba

The system is more of a bridge than a router and as such the settings are configured to make it "plug and play". You can daisy chain another router but I don’t know if this will work or help your issue? You could also use another router but again I dont believe this would work, indeed if you did try this you would need a router with an ATA, otherwise you would have no phone service.

We can change some settings for you if you call/email us.

Belfast · 29-10-2009 12:08pm

I have a problem with my magnet router.
there was no phone splitter in the box.
I have a phone splitter my self but cannot plug it in as the active phone line is too close to the power connector to allow this.
the other phone connector is far enough away for the power lone to plug it it but is not active.

Magnet: Rory · 29-10-2009 12:10pm

Belfast wrote: »

I have a problem with my magnet router.
there was no phone splitter in the box.
I have a phone splitter my self but cannot plug it in as the active phone line is too close to the power connector to allow this.
the other phone connector is far enough away for the power lone to plug it it but is not active.

Do you mean the Telsey? The Telsey has an ATA (analogue telephone adapter) but the service does not usually come with a splitter unless they are requested?

Is there anything in particular you need a splitter for?

ucd.1985 · 29-10-2009 12:15pm

Really disappointed with Magnet broadband support.

Ridiculous that their customer support is only open until 9-6.

I work 9-530 with 30 minute travel either side so ever talking to these guys is impossible.

As a result, I have had the router for 2 weeks and still unable to connect to net.

Magnet: Rory · 29-10-2009 12:21pm

ucd.1985 wrote: »

Really disappointed with Magnet broadband support.

Ridiculous that their customer support is only open until 9-6.

I work 9-530 with 30 minute travel either side so ever talking to these guys is impossible.

As a result, I have had the router for 2 weeks and still unable to connect to net.

2 weeks? This seems extreem. Send me your account number and i'll get onto it right away.

Belfast · 29-10-2009 12:21pm

Magnet (Rory) wrote: »

Do you mean the Telsey? The Telsey has an ATA (analogue telephone adapter) but the service does not usually come with a splitter unless they are requested?

Is there anything in particular you need a splitter for?

yes
The Telsey
I was told by tech support there was a splitter in the box.

the need for the splitter is phone I have that I use to make calls does not make a ring sound when I get a call.

so I plug in a old phone in the splitter that does ring.

the phone that does ring the touch pad does not work on.

one way of solving the problem would be to make the other phone port active
and de active the existing one.

Magnet: Rory · 29-10-2009 12:24pm

Belfast wrote: »

yes
The Telsey
I was told by tech support there was a splitter in the box.

the need for the splitter is phone I have that I use to make calls does not make a ring sound when I get a call.

so I plug in a old phone in the splitter that does ring.

the phone that does ring the touch pad does not work on.

one way of solving the problem would be to make the other phone port active
and de active the existing one.

Ok, it all really depends on what service you are on. Send me a PM with your acount number/name and mobile number.

I' ll look into it for you.

Spear · 29-10-2009 12:27pm

Magnet (Rory) wrote: »

2 weeks? This seems extreem. Send me your account number and i'll get onto it right away.

:Cough:7 weeks and rising...:Cough:

Magnet: Rory · 29-10-2009 1:01pm

Spear wrote: »

:Cough:7 weeks and rising...:Cough:

One of the guys will call you in a couple of minutes for an update.

Kel Varnsen · 29-10-2009 2:01pm

Has anyone else's internet service with Magnet been ridiculously slow the last couple of weeks? I'm finding I'm getting download speeds of around 40-100 kb/s at best on what should be a 10 MB line. Restarting it(which I'm now doing anywhere up to five times a day) seems to temporarily bring the speeds back to a more reasonable 300-400kb/s. We've called a bunch of times, and they say they do something to fix it, but aside from some small differences, nothing changes.

Belfast · 29-10-2009 2:02pm

Magnet (Rory) wrote: »

Ok, it all really depends on what service you are on. Send me a PM with your acount number/name and mobile number.

I' ll look into it for you.

the second port is now active

I can plug in the splitter

I get a dial tone but, cannot back an out going call with or without the splitter.

Belfast · 29-10-2009 2:03pm

Kel Varnsen wrote: »

Has anyone else's internet service with Magnet been ridiculously slow the last couple of weeks? I'm finding I'm getting download speeds of around 40-100 kb/s at best on what should be a 10 MB line. Restarting it(which I'm now doing anywhere up to five times a day) seems to temporarily bring the speeds back to a more reasonable 300-400kb/s. We've called a bunch of times, and they say they do something to fix it, but aside from some small differences, nothing changes.

Kel Varnsen · 29-10-2009 2:09pm

Belfast wrote: »

Magnet: Rory · 29-10-2009 2:09pm

Belfast wrote: »

the second port is now active

I can plug in the splitter

I get a dial tone but, cannot back an out going call with or without the splitter.

did someone get in touch?

Magnet: Rory · 29-10-2009 2:10pm

Kel Varnsen wrote: »

Can you PM me your account number/mobile number and name. Ill look into it.

Belfast · 29-10-2009 2:33pm

Magnet (Rory) wrote: »

did someone get in touch?

No contact yet

as the phone is not now working they can only contact me by email

Magnet: Rory · 30-10-2009 11:53am

Belfast wrote: »

No contact yet

as the phone is not now working they can only contact me by email

Ill pass that info on, that may be why the guys couldnt get you yesterday.

dangerousdavid · 30-10-2009 12:51pm

I've had no dialling tone on my phone for about the last week, yet the broadband is working fine. Any idea why this would be Rory?

Magnet: Rory · 30-10-2009 12:55pm

dangerousdavid wrote: »

I've had no dialling tone on my phone for about the last week, yet the broadband is working fine. Any idea why this would be Rory?

Im guessing your using the telsey? If so it could be an issue with the internal ATA. Check by resetting it a few times.

If this doesnt work it may be an issue with the telsey configuration or possible provisioning issues from our end.

If it doesnt come back after a few resets send me a PM with your account number/name and mobile number.

dangerousdavid · 30-10-2009 2:22pm

Magnet (Rory) wrote: »

Im guessing your using the telsey? If so it could be an issue with the internal ATA. Check by resetting it a few times.

If this doesnt work it may be an issue with the telsey configuration or possible provisioning issues from our end.

If it doesnt come back after a few resets send me a PM with your account number/name and mobile number.

Yeah it's the Telsey. By reset do you mean switch off, or is there a specific way to reset?

Magnet: Rory · 30-10-2009 2:57pm

dangerousdavid wrote: »

Yeah it's the Telsey. By reset do you mean switch off, or is there a specific way to reset?

Nope, just plug out and in. See if this does anything. If not PM me with the details.

Jev/N · 30-10-2009 5:32pm

Kel Varnsen wrote: »

Don't use the Limerick server for that speedtest

Magnet: Rory · 30-10-2009 6:05pm

Jev/N wrote: »

Don't use the Limerick server for that speedtest

Everything ok here ladies and gents?

Anyone I can help?

Jev/N · 30-10-2009 7:02pm

Magnet (Rory) wrote: »

Everything ok here ladies and gents?

Anyone I can help?

Fine with me anyways, just mentioning there are always speed issues when testing with the Limerick server but it's not related to the ISP

dquirke · 01-11-2009 3:03pm

We have been a Magent Wireless user for just over 5 years (Leap back then), with a Sync Wireless connection to 3 rock.
In the last few weeks we have had a number of major issues.
Our 2 MB Sync connection was giving us about 120K upload
And for the past 2 weeks, the link just goes up & down. This week it has deteriorated and from our measurements, since last Wed we have had 1 hour of internet access.
Support is non-existent.
If you can get somebody to answer the phone, usually takes 15-20 minutes, all they say is that there is no problem on their end. Last week they asked us to disconnect the power to their Aerial, which we did and they then tried to convince us that we still had power going to the aerial. Even when I explained that I had the power cord in my hand.
After many many frustrating calls, they agreed on Wed to send out an engineer. However, they cannot say when. Phoned on Thursday and told that there is one person that schedules engineers and he will call us. On Friday we called again and they denied that there was a person that scheduled engineers???
We are a business that relies on our internet connection, not just for email. At this stage we are getting complaints from our customers that they cannot connect to our servers and we are losing revenue.
In the past we have had issues with Magnet, but there support was exceptional and always prompt, this seems to have changed for the worse.
We are now looking at moving to another provider but unfortunately, Magnet own our external IP addresses, so moving is a major PAIN.

Magnet: Rory · 03-11-2009 10:13am

Belfast wrote: »

I called magnet technical support.
it seems that the second phone port cannot be made active

Looks like I will need to find a short phone extension cable to work around the problem.

How did this go?

Magnet: Rory · 03-11-2009 10:13am

dquirke wrote: »

We have been a Magent Wireless user for just over 5 years (Leap back then), with a Sync Wireless connection to 3 rock.
In the last few weeks we have had a number of major issues.
Our 2 MB Sync connection was giving us about 120K upload
And for the past 2 weeks, the link just goes up & down. This week it has deteriorated and from our measurements, since last Wed we have had 1 hour of internet access.
Support is non-existent.
If you can get somebody to answer the phone, usually takes 15-20 minutes, all they say is that there is no problem on their end. Last week they asked us to disconnect the power to their Aerial, which we did and they then tried to convince us that we still had power going to the aerial. Even when I explained that I had the power cord in my hand.
After many many frustrating calls, they agreed on Wed to send out an engineer. However, they cannot say when. Phoned on Thursday and told that there is one person that schedules engineers and he will call us. On Friday we called again and they denied that there was a person that scheduled engineers???
We are a business that relies on our internet connection, not just for email. At this stage we are getting complaints from our customers that they cannot connect to our servers and we are losing revenue.
In the past we have had issues with Magnet, but there support was exceptional and always prompt, this seems to have changed for the worse.
We are now looking at moving to another provider but unfortunately, Magnet own our external IP addresses, so moving is a major PAIN.

Can you PM me on this?

Magnet broadband

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