Ulster Bank Systems are down READ Mod post #291

xxlauraxxox · 24-06-2012 11:01am

i cant use my card in either a atm or in a shop ,log on to online banking and my account was showing up nil last night even tho id about 700e in it and im still waiting on my wages since thursday ulster bank get it sorted ive been working all weekend i cant go into the bank :mad:

Trotter · 24-06-2012 11:06am

This is getting ridiculous.. and look at the lack of any kind of government reaction! People are walking out of shops and supermarkets with their hands hanging because they can't get to their own money! My employer doesnt allow payment other than into a bank account.. What if this happens again to multiple banks at the same time?

The lack of reaction from our 'betters' on this is a bad sign because it shows the lack of ability, care etc. They won't walk out of a shop after their card failed and leave their shopping behind.

Im livid.. no wages still and I was due to be paid on Thursday.

Stavro Mueller · 24-06-2012 11:13am

danois wrote: »

I am waiting on my fis still that was supposed to go in on Thursday and my wages from Friday still not in. I took 60 out this morning and that showed straight away. That was my last 60 so it better be sorted soon.

Yeah, that's the sickener. The process for taking money out of your bank account doesn't appear to have stopped working at all :mad: I bet too that the clean-up from this will take a while and that some people will have to do quite a bit of chasing to have the fines and fees taken off their bank balances.

Sean Bateman · 24-06-2012 12:15pm

It's a complete mess.

There's a lesson here for us all though - Be prepared for something like this. That's not a criticism of anyone and I appreciate that there are a lot of people living "hand to mouth" but if you can, operate a savings account with another financial institution.

donegal_road · 24-06-2012 12:40pm

people laughed at me 2 years ago when I told them I have a cupboard in the house with approx 1 year's supply of non perishable food, such as dried lentils, flour, oats, bran, chick peas etc. I also grow my own vegetables & have 2 freezers full of stuff. Im advising my mum this evening to buy in 6 months supply of whatever drugs she has been prescribed for blood pressure. Europe is teetering on the precipice.. and whether or not this technical issue with UB is IT related, Im not willing to take their word that everything will be ok by midweek, I am also not willing to take the chance that all other banks will stay intact.

Solair · 24-06-2012 12:57pm

They are still not doing enough talking to the media and on online forums!!

Ulster Bank : hourly or more frequent updates requires now! Get a twitter feed going and put an actual IT person out there. Waffle explanations are not good enough. This is not a minor hiccup !

All that's happening now is an information vacuum which will be filled with panic.

It's not like we have any confidence in banks to begin with after the last few years of being milked dry for bailouts!

Twitter feed, Facebook & verified rep on boards.ie would do a lot to calm nerves if they provide real info!

This is a bank that's so good at communication that they have UK helpline numbers on their Irish ATMs labelling so, I'm not going to hold my breath!

Prop Joe · 24-06-2012 2:01pm

Ok i have been waiting on a FAS payment since thursday no sign of it,Used my debit card this morning and checked the balance online after,The money has been withdrawn,So if they can register the money being withdrawn how come they ant with the money being lodged??

Radharc na Sleibhte · 24-06-2012 2:24pm

Due to be paid Thursday here too, and still nada.
Took out me last 20 last night, of course that came out straight away.
(to be fair, maybe that shows the problem IS fixed and they ARE working their way through the backlog).
Albeit mighty fuking slowly.....!!!

Hibernicis · 24-06-2012 2:46pm

For the record.....

To help as many of our customers as possible, we will have 20 Ulster Bank branches open across Ireland, Sunday 24th, from 10am to 1pm. It would be helpful if customers could bring identification and their account details with them. We will continue to post regular updates here.

And when you follow the link, here is the list of 20 sorry let me fix it, that should be 12

Castlebar
Cavan
Dooradoyle
Dublin, Grafton Street
Dundrum
Galway
Letterkenny
Liffey Valley
Midleton
Naas
Swords Pavilion
Wexford

rameire · 24-06-2012 2:48pm

Hibernicis wrote: »

For the record.....

And when you follow the link, here is the list of 20 sorry let me fix it, that should be 12

Castlebar
Cavan
Dooradoyle
Dublin, Grafton Street
Dundrum
Galway
Letterkenny
Liffey Valley
Midleton
Naas
Swords Pavilion
Wexford

do the 8 up the north not count, seen as they say 20 ACROSS IRELAND.

fasttalkerchat · 24-06-2012 2:50pm

Just heard about a fella who booked tickets to Australia last night. He was saving up for a while and is unemployed. Withdrew 16,000 from 32 different cash machines from his ulster bank account!!

fasttalkerchat · 24-06-2012 2:50pm

rameire wrote: »

do the 8 up the north not count, seen as they say 20 ACROSS IRELAND.

Yea that's it.

danois · 24-06-2012 3:00pm

Does anyone know is it just money that was lodged that isnt up to date? As in since it is updating when i take out money does that mean that if I add my wages to the 4.27 left in my account will that be what I have. OR is there a possibility it will be less than that.

Carssou · 24-06-2012 3:30pm

I really think that the issue is fixed and they are dealing with a huge backlog but my main concern is as outlined before the lack of communication. The message on the home page is the same that the last posted yesterday! They just changed the date and time...

I thought that it was something typically French but it's the same here, there is nothing IMO worse than having no real updates.

I even don't know if I have to contact my ISP who is due to get his money tomorrow by DD as withdraws at ATM are showing within seconds on my balance.

Pathetic

AltAccount · 24-06-2012 3:33pm

fasttalkerchat wrote: »

Just heard about a fella who booked tickets to Australia last night. He was saving up for a while and is unemployed. Withdrew 16,000 from 32 different cash machines from his ulster bank account!!

If that's true I hope he gets prosecuted to the full extent of the law.

**Timbuk2** · 24-06-2012 3:55pm

My wages were due on Friday but came Saturday (with a date of Friday). Only showing the account summary when I log into online banking. If I click into 'View Full Statement' it shows the balance without the wages.

fasttalkerchat · 24-06-2012 4:02pm

AltAccount wrote: »

If that's true I hope he gets prosecuted to the full extent of the law.

Its hard to see how they can deal with this. Basically its the same as not paying back an overdraft in time. I can't see them being able to get back that money unless he returns to Ireland permanently.

stee.mc79 · 24-06-2012 4:07pm

How come when you're late with a payment, a/c overdrawn etc. you are charged for late payments etc. why dosen't it work the other way! Why aren't banks made by the financial regulator conpensate the people affected when the problem is rectified?

AltAccount · 24-06-2012 4:19pm

fasttalkerchat wrote: »

Its hard to see how they can deal with this. Basically its the same as not paying back an overdraft in time. I can't see them being able to get back that money unless he returns to Ireland permanently.

Jus because he's leaving the country doesn't mean it's not basic theft.

If this affects branch managers' confidence to provide €500 cash to people who say (but can't yet prove) that they have money lost in limbo, or if chasing him and his ilk distracts from sorting out the situation for everyone else, then he's doing nobody any favours.

vickers209 · 24-06-2012 4:22pm

From rte news looks like another while before i get paid

Ulster Bank has said that the original deadline of tomorrow for the restoration of normal service will not be met.

The bank has said it has fixed the original technical issue but that it is having difficulties clearing the backlog in unprocessed transactions.

http://www.rte.ie/news/2012/0624/ulster-bank-payment.html

Not Happy:mad:

danois · 24-06-2012 4:23pm

stee.mc79 wrote: »

How come when you're late with a payment, a/c overdrawn etc. you are charged for late payments etc. why dosen't it work the other way! Why aren't banks made by the financial regulator conpensate the people affected when the problem is rectified?

That would be nice lol able to send the bank a letter stating they owe me money for unpaid wages fees hahaha

Tow · 24-06-2012 4:46pm

banjacksed wrote: »

Im a bit confused to why the HSE payments are going through UB and not aib or boi, also social welfare payments going through UB.

Mary Harney changed the to the UB shortly before FF lost power, as part of her cost cutting plan.

waster81 · 24-06-2012 4:46pm

As a gesture of goodwill the bank should give everyone the ufirst account benefits for a year ( normally costs €10 a month )

Solair · 24-06-2012 5:09pm

Tow wrote: »

banjacksed wrote: »

Im a bit confused to why the HSE payments are going through UB and not aib or boi, also social welfare payments going through UB.

Mary Harney changed the to the UB shortly before FF lost power, as part of her cost cutting plan.

I don't really think that's an issue. The HSE shopped around. That's a good thing!

They weren't to know that Ulster Bank didn't know how to use computers! None of its customers were expecting this fiasco!

GismoBaby · 24-06-2012 5:36pm

Has anyone who was due social welfare on thursday seen any money hit their account yet? And anyone who has received their wages, albeit late, are they UB customers or is it the employer thats UB and they bank elsewhere? why are some things held up more than others i wonder?

skydish79 · 24-06-2012 5:39pm

My wife gets paid by department of education into ulster bank and her wages havent shown up yet

AllGunsBlazing · 24-06-2012 5:41pm

RE:GismoBaby....

My nephew who is on a fas course has yet to see any money arrive in his UB account. While my sister who gets paid by her employer into her BOI account via Ulster got her money Friday.

So anyone with a UB account is still waiting.

eoinglancy · 24-06-2012 6:11pm

End of next week according to rte 6 o clock news

AllGunsBlazing · 24-06-2012 6:15pm

Any longer than that and you'll begin to see a major crisis of confidence in the modern banking system and it's ability to act as a custodian of people's money. And it will go beyond just RBS owned banks.

cookie1977 · 24-06-2012 6:16pm

I'd imagine while "end of next week" is being stated you'll find most accounts are sorted by then. Hopefully they're just giving worst case scenario for final few accounts.

They should have done like scotty from star trek in the first place. Over estimated time needed and restore confidence by fixing things early.

hairyprincess · 24-06-2012 6:19pm

eoinglancy wrote: »

End of next week according to rte 6 o clock news

Seriously??! That is just beyond ridiculous. After banking with them for the last 20 years I think I will be moving my accounts elsewhere :mad:

GismoBaby · 24-06-2012 6:21pm

eoinglancy wrote: »

End of next week according to rte 6 o clock news

No way!!! by then ill have 5 lodgements that i cant get to! such a balls. any word if the banks are opening late next week for people stuck in work?

vickers209 · 24-06-2012 6:23pm

UPDATED 5PM ON UB WEBSITE

We appreciate that this technical issue is having a significant impact on many of our customers, their businesses and the customers of other banks and we unreservedly apologise for this.

This technical issue has been identified. However, it is taking longer than anticipated to clear the backlog of payments, which has resulted. We are continuing to work around the clock to clear these.

To help as many of our customers as possible, tomorrow, Monday 25th June, we will also extend the opening hours of approximately 80 of our branches from 9.30am until 6pm. We would ask customers to bring identification and their account details with them.

Today, our dedicated help desk is open 8am to 10pm to take your call on 1800 205 100. We will continue to post regular updates here.

We recognise this is an unacceptable inconvenience and we want to reassure our customers that if they experience bank charges as a result of this issue they will be refunded. Once again we would like to unreservedly apologise.

eoinglancy · 24-06-2012 6:24pm

http://www.rte.ie/news/2012/0624/ulster-bank-payment.html

GismoBaby · 24-06-2012 6:27pm

AllGunsBlazing wrote: »

RE:GismoBaby....

My nephew who is on a fas course has yet to see any money arrive in his UB account. While my sister who gets paid by her employer into her BOI account via Ulster got her money Friday.

So anyone with a UB account is still waiting.

its a bit hit and miss so whether u get ur lodgements or not!

do they seem to be sorting out people who bank with other banks first to save themselves some money on late fees by other banks?

ah its making me so mad right now! ive been with them years, i opened my first account with them and still use it, and was kinda giving them the benefit of the doubt but im losing faith i tell ya! its getting beyond a joke

silentbang · 24-06-2012 6:43pm

Hi everyone, new member, ive been keeping an eye on this thread all weekend because like many im waiting on my wages and the lack of information is nothing short of a disgrace.

Last Thursday morning when i went to ATM i noticed no wages so took the morning off to visit the bank, i was told there about the problem, the girl on the counter was sorry but said it would be sorted by closing on Thursday.

So on Friday morning still nothing,but heard on radio etc just how big a problem it was.Visited my bank again after work Friday evening still nothing, again Saturday morning were i was met at the door by the assistant manager basically doing a bit of PR, he advised me there was nothing that could be done until it was sorted, he said Monday morning.Which i now know isnt going to happen.

Im just sickened like most by the serious lack of information, its my wages after all, its all the money i have.I needed it but i guess probably not as much as some old people or people with larger families.Its just sad that again when people are not at fault in this country they are treated like they done something wrong.

Id never blame or take it out on the frontline staff but someones got to ask for answers, its maddening to be told 'we cant be sure when your wages will be in', well we'll see how that excuse works when i owe them money!

Something i was wondering, will UB cover the cost of me using the ATM at the local garage this weekend about 10 times to check if they finally paid me my money? Is it only missed DD etc or will they cover ALL bank charges brought on by their problems, because i think i pay enough for the banks problems as it is!

Tow · 24-06-2012 6:53pm

Two weeks now...
Looks as if they also slashed the budget on upgrading their hardware. The existing kit must have been run at close to full capacity.

AllGunsBlazing · 24-06-2012 7:04pm

It probably just dawned on them that those on monthly salaries are due to be paid next week as well.

Hence the creation of a new deadline for the supposed resolution to this mess.

fasttalkerchat · 24-06-2012 7:10pm

AllGunsBlazing wrote: »

It probably just dawned on them that those on monthly salaries are due to be paid next week as well.

Hence the creation of a new deadline for the supposed resolution to this mess.

That's basically everyone who gets paid into a bank account!

I would advise everyone who is with Ulsterbank to ask you employer for a payslip this month just in case.

mel.b · 24-06-2012 7:20pm

GismoBaby wrote: »

And anyone who has received their wages, albeit late, are they UB customers or is it the employer thats UB and they bank elsewhere? why are some things held up more than others i wonder?

I bank with NIB, my employer with Ulster (HSE). Was due to be paid on Thurs. the HSE sent an email on Fri saying people who bank with non-UB would receive their pay on Sat and UB people on Monday. I am still waiting, however i suspect that it is because of NIB...i have never had money credited to my account on a Sat (unless i transferring between my own accounts). So we'll see if it's there tomorrow morning (wheres the cross fingers icon?)

AllGunsBlazing · 24-06-2012 7:31pm

I have two accounts with UB - a savings and a current account. Out of curiosity I just used the anytime service to transfer the princely sum of 5 euro from my savings to my current - just as a test.

It worked, the balance updated and reflects the transfer.

My UPC direct debit, which was due on thursday, has not gone through. But it's encouraging to know that I can gain access to my savings at the very least.

silentbang · 24-06-2012 7:33pm

mel.b wrote: »

people who bank with non-UB would receive their pay on Sat and UB people on Monday........ So we'll see if it's there tomorrow morning (wheres the cross fingers icon?)

Im waiting as well but i think everyone was initially told that it would be sorted by tomorrow (Monday) but from this morning UB are saying it will take longer, into the middle of the week

But as you say fingers crossed

If it does run into the middle of the week does anyone know will that effect next Thursdays pay because they said the problem is sorted its just the backlog that is taking so long, does this mean their systems are running properly again for next week but they are just having trouble updating peoples accounts?

Glenbhoy · 24-06-2012 7:37pm

AllGunsBlazing wrote: »

I have two accounts with UB - a savings and a current account. Out of curiosity I just used the anytime service to transfer the princely sum of 5 euro from my savings to my current - just as a test.

It worked, the balance updated and reflects the transfer.

My UPC direct debit, which was due on thursday, has not gone through. But it's encouraging to know that I can gain access to my savings at the very least.

Did the same myself yesterday, first transfer was for €1, then a higher transaction after I saw that worked. In theory it should work too as it's only transferring money which has already cleared and we're not going back into the clearing system.

Chuckler · 24-06-2012 7:41pm

AllGunsBlazing wrote: »

I have two accounts with UB - a savings and a current account. Out of curiosity I just used the anytime service to transfer the princely sum of 5 euro from my savings to my current - just as a test.

It worked, the balance updated and reflects the transfer.

My UPC direct debit, which was due on thursday, has not gone through. But it's encouraging to know that I can gain access to my savings at the very least.

I tried the same thing on Friday evening. Transferred €220 out of my savings 20 times (in ocd style frustration). Now have €4400 in my current account. Can't rectify it but can now use my visa debit card. At least that's the deposit for the wedding reception covered!! Have checked my account relentlessly now and still no change!

pfurey101 · 24-06-2012 8:08pm

Id love to change banks, but with a current account, savings account, two business accounts and one for me 15 yo!

Sounds like too much hard work

Captain Slow IRL · 24-06-2012 8:23pm

I've been able to transfer money between accounts all week, the only thing I've had trouble with is going in to view individual statements for each account. That seems to be all sorted now though.

Has anyone had any money successfully transferred into their Ulster Bank account from another bank yet?

The_fever · 24-06-2012 9:22pm

Try being on a holiday down the country with three small kids and an ulster bank debit card, have not received my wages, it's raining too I might add. Now they are saying it will take a few days, only so much you can do with nothing. ! Jeezo, if I have to play another game of Snap or let's share a sandwich I might go slightly crazy.

waster81 · 24-06-2012 9:45pm

The_fever wrote: »

Try being on a holiday down the country with three small kids and an ulster bank debit card, have not received my wages, it's raining too I might add. Now they are saying it will take a few days, only so much you can do with nothing. ! Jeezo, if I have to play another game of Snap or let's share a sandwich I might go slightly crazy.

yeah thats the real killer UB have said they will refund costs of late fees etc.

But what if you hadnt any dd going out, but still needed cash and werent able to get to a branch whether you be abroad or for whatever other reason, what will they do for these customers

silentbang · 24-06-2012 9:45pm

The_fever wrote: »

Jeezo, if I have to play another game of Snap or let's share a sandwich I might go slightly crazy.

Thats a bad beat sorry to hear that, hopefully its sorted sooner rather than later for you, dont think UB will cover the costs of any psychiatric treatment needed so hang in there, dont snap

sunmoongirl · 24-06-2012 9:49pm

Hi just joined so I could give people my info, work for HSE, bank with BOI, haven't been paid yet. A friend at work got her wages yesterday she's not BOI or UB. Don't know what way they are processing the payments. Hope they get this sorted soon.

Ulster Bank Systems are down *READ* Mod post #291

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Ulster Bank Systems are down READ Mod post #291