Viber Megathread

Viber · 18-10-2011 1:07pm

ViberBugReport wrote: »

@Viber: Thanks for the response. I did upgrade on my device to version 2.1.1. This did not help. What helped here was manually deleting strange looking entries in (I think it was) Contacts file. The database contained trash-messages. I was always able to make voice calls. I do not know how to help my non-techie friend now.

It seems as though there is a problem specifically with the messaging between you and your friend. Is this correct, or does he encounter the same problem with all of his other contacts as well?

What you could do, is instruct him to completely remove his Viber, the reinstall the latest version from AppStore.

And by the way - we do have an official way of contacting us. It's in our support page at http://support.viber.com

ViberBugReport · 18-10-2011 1:30pm

Yes exactly. The problem is a corrupt entry in the messages repository.
Is a reinstall (and losing all clean data) the only way out here ? Not very appealing.
Regarding the support link. I did try this of course but did not find a way of submitting a problem there. Thanks again for fast response.

Viber · 18-10-2011 2:33pm

It's my pleasure, I'm here to help!

Normally, of course, it shouldn't be the only way out, but it seems like something got entangled here and we're using this as an exceptional workaround. I am well aware that losing all your message history and settings is not appealing, but there is not much more I can offer. You may try logging into your friend's phone as well or instructing him to manually delete the entry.

On the support forums you simply need to click the big "Ask Viber Support" button at the top

But since I'm here in this forums, you can simply ask me.

Viber · 18-10-2011 4:34pm

Users with Xperia X8: we heard that some of you are experiencing a critical bug that prevents you from hearing the other side (or vice versa).

Regardless of whether you personally have it or not, may we ask you to check what the "Model Number" of your device is?
You can do it by simply going to Settings --> "About Phone" (at the very bottom) --> Model Number

Thank you in advance!

SydneyBloke · 23-10-2011 10:32am

Viber wrote: »

If you mean that you can scroll up and see the messages sent between you and a certain contact (like iPhone) then yes - it's included.

Hi,
My daughter just updated Viber to your latest version and apparently has lost all of her chat history. She is devastated. Is there a way to recapture all of her chat history.
You would make a 13 year old girl very happy if you could help out on this one.
Thanks.
Justin

Viber · 23-10-2011 11:30am

@SydneyBloke -

Unfortunately there is no way to recapture chat history of a user, since we have committed to our users that we will not saved the content of our users' text messages (which is actually a good thing!)

We know that there are some issues with messages getting deleted for iPhone users. We will soon release a new, fixed version that will hopefully solve this issue. Apologies to your daughter

petto · 28-10-2011 2:47am

what version should i install on my 2g? since i lost my pervious ipa file and my phone dosnt support the last version i cant find a compatible install file for my phone

petto · 28-10-2011 8:44am

btw im using 3.1.3

Viber · 28-10-2011 3:09pm

petto wrote: »

btw im using 3.1.3

Unfortunately Viber officially supports only iPhone 3Gs and above. You may try to download the new Viber 2.1.2 from AppStore, but if it encounters problems, there will be unfortunately no way for us to assist

Viber · 24-11-2011 8:34pm

iOS3 / iPhone 3G users - we have good news.

Out upcoming Viber 2.1.3 version (released within the next few days to AppStore) should fix the problems you are experiencing. Please download it once it's ready, and let us know if you encounter any more problems.

Thank you in advance.

Iancar29 · 06-12-2011 5:03pm

Viber wrote: »

iOS3 / iPhone 3G users - we have good news.

Out upcoming Viber 2.1.3 version (released within the next few days to AppStore) should fix the problems you are experiencing. Please download it once it's ready, and let us know if you encounter any more problems.

Thank you in advance.

My friend is using a 3Gs and updated to 2.1.3 and i on a iphone 4 havent yet.

She's not receiving alot of my messages, saying it come up as "message received " but then nothing when she checks it. ANy ideas?

I dont really want to update and have similar problems of my own, plus dont like how it deletes all the messages in doing so. So thought id jump on here and ask you.

Cheers in Advanced

BigMoose · 06-12-2011 5:15pm

I have this problem too. Friend using an iphone 3G and me a 4, both updated to 2.1.3 and messages from her to me go missing. You get the push notification but no sign of the message in the app. I've only noticed it in messages from friends using an iphone 3G, not to say it doesn't happen when others send me messages.

Viber · 06-12-2011 7:46pm

@Iancar29 and @BigMoose -

Thank you for the report.

We have gotten the same report from some other users, but we still can't reproduce the problem here in our labs. Could you please ask the contacts who are sending the messages if there's a specific scenario or steps that they take that always seems to lead to this problem? It'll help us greatly with identifying the source of the issue, and ultimately fix it.

Meanwhile, please have them reboot their phone and see if it helps.

Iancar29 · 09-12-2011 8:47pm

Viber wrote: »

@Iancar29 and @BigMoose -

Thank you for the report.

We have gotten the same report from some other users, but we still can't reproduce the problem here in our labs. Could you please ask the contacts who are sending the messages if there's a specific scenario or steps that they take that always seems to lead to this problem? It'll help us greatly with identifying the source of the issue, and ultimately fix it.

Meanwhile, please have them reboot their phone and see if it helps.

We notice that it seems to happen more often when she is out and just using 3G coverage. Havent gotten anything more precise than that im afraid.

Viber · 10-12-2011 11:31am

Thanks. We're on it, and hopefully will fix it soon.

Red Silurian · 11-12-2011 7:22pm

Installed on HTC wildfire, works a dream for texts but during a voice call it seems there can be a difference in time between when I speak and when the other person hears me.. Is this a problem you've experienced?

muletide · 11-12-2011 7:33pm

I have installed Viber on my iPhone but every time it starts up it asks me to enable push notifications.

They are enabled in my settings but I keep getting this message.

Viber · 12-12-2011 5:54pm

@colmtheperson -
Unfortunately, Viber does not officially support Wildfire yet, and that's because it's quite a rare device. There are some internal problems in Wildfire that make it difficult for us to implement Viber's voice engine, for example. We are doing our best to adapt Viber to more and more devices, and we hope to have good news soon.

So either your problem is caused by the lack of full compatibility, or it's a disrupted network connection (on either side) that's causing this.

@muletide -
Is your iPhone jailbroken?

decies · 14-12-2011 11:24pm

Often viber doesn't ring when I get a call !!!!!

Viber · 15-12-2011 11:37am

What device are you using? Which OS version? If it's an iPhone, is it Jailbroken?

1. Does this problem occur on few different WiFi networks and 3G?
2. Did you make sure your Push Notifications (iPhone) or C2DM (Android) settings are enabled?

Red Silurian · 15-12-2011 11:53am

Viber wrote: »

@colmtheperson -
Unfortunately, Viber does not officially support Wildfire yet, and that's because it's quite a rare device. There are some internal problems in Wildfire that make it difficult for us to implement Viber's voice engine, for example. We are doing our best to adapt Viber to more and more devices, and we hope to have good news soon.

So either your problem is caused by the lack of full compatibility, or it's a disrupted network connection (on either side) that's causing this.

Hi, thanks for getting back to me so fast. I was not aware of the lack of official support for my phone. I have a feeling that it could be a disrupted network as the phone call was made (and received) using 3G networks.

Just a few questions in case I am wrong:

Considering the Wildfire is quite a rare device, and that it has now been replaced by the Wildfire S, are ye going to be officially supporting the device in the future?

Is it officially supported on the Wildfire S?

Is there an ability to personalise the Viber ringtone?

Thanks in advance

Viber · 15-12-2011 12:03pm

@colmtheperson -
Well,
Currently, we prioritize our limited resources to developing and adapting Viber to the most popular devices (unfortunately we have to go with what the market chooses - if there are very popular devices, we need to attend to them first...)

This doesn't mean that Wildfire S will *never* be supported, of course. It means that it'll take some time before Viber runs perfectly smoothly on it.
In the case of Wildfire S specifically, I don't don't know if there's a general, broad problem like Wildfire. If you have a friend with a Wildfire S, you can have him try out Viber, and I would appreciate if you let me know how Viber functions there

About customized ringtones - it's a feature we certainly plan to add in the future. No specific dates yet, but we are well aware of the demand for this among our users.

copeyhagen · 15-12-2011 12:06pm

i know its not on apple, but viber on my htc has never really worked properly.

every time i turn my 3g on (which is every few hours) i get notifications of friends joinging viber, but soemtimes it takes up to a week to for a viber msg to deliver to a friend, or to receive one.

Red Silurian · 15-12-2011 12:16pm

Viber wrote: »

@colmtheperson -
Well,
Currently, we prioritize our limited resources to developing and adapting Viber to the most popular devices (unfortunately we have to go with what the market chooses - if there are very popular devices, we need to attend to them first...)

Unfortunate for me but understandable at the same time. It's not a major problem as I mainly use the app for texting over calls, it's not even that much lag.

Viber wrote: »

This doesn't mean that Wildfire S will *never* be supported, of course. It means that it'll take some time before Viber runs perfectly smoothly on it.
In the case of Wildfire S specifically, I don't don't know if there's a general, broad problem like Wildfire. If you have a friend with a Wildfire S, you can have him try out Viber, and I would appreciate if you let me know how Viber functions there

Unfortunately I don't know anybody with that phone yet, if I do in future (might be tempted to get it myself at some stage) I will update you with how well/badly it works

Viber wrote: »

About customized ringtones - it's a feature we certainly plan to add in the future. No specific dates yet, but we are well aware of the demand for this among our users.

Cool

On another unrelated note, my mate in the UK is using a Samsung wave (uses bada) twoud be quite handy to text him for free, any plans regarding viber for bada? I am aware of the low take-up lol

Viber · 15-12-2011 12:28pm

@copeyhagen -
In order for a Viber text message to be successfully delivered, a stable internet connection is needed on both sides. On the sender's side when they send the message, and on the receiver's side in order to receive it (doesn't have to be simultaneous, the message i pending until the recipient comes online).

Please try it out when both users are connected to a high-speed WiFi connection, and both have the latest version of Viber installed. Does the problem still occur?

About your device - you'll be surprised, but to some extent, our Android version is more stable than our iOS version

Which HTC do you have?

Viber · 15-12-2011 12:38pm

colmtheperson wrote: »

On another unrelated note, my mate in the UK is using a Samsung wave (uses bada) twoud be quite handy to text him for free, any plans regarding viber for bada? I am aware of the low take-up lol

While Bada poses some serious limitations on implementing VoIP, developing Viber's texting service may be possible to accomplish and even relatively soon.

Having said that, Viber for Bada is being seriously discussed these days, and we hope to have positive, official announcements soon

Captain McDuck · 15-12-2011 1:25pm

is Viber an Irish company?

Viber · 15-12-2011 5:28pm

Captain McDuck wrote: »

is Viber an Irish company?

Nope.
We've based in the USA and Cyprus, with offices in Israel as well.

If you're wondering why we have an official representation here on Boards.ie - that's because we have tons of Irish users

Amtmann · 18-12-2011 8:40pm

Hi Viber,

Any chance of adding a feature in the future where you can opt to receive and send texts only, as opposed to calls?

ibFoxer · 19-12-2011 12:51am

As a matter of interest, are there any plans to develop viber for windows phone?

Viber · 19-12-2011 3:56pm

@Tremelo -
This option is being discussed in our company these days. We totally understand the need for it, but in some cases, if you are not a "tech user" and accidentally turned it off, it would cause great damage and would be hard to figure out just why you're not receiving calls anymore

As I said - we're looking into it, and once I have news on that I'll let you know.

@foxerv1 -
It's certainly planned. It's in relatively early stages of development at the moment.

cintec · 28-12-2011 4:43pm

When Making calls to my brother in america there is always a very bad lag roughly 2 seconds is this normal because of the distance. I'm usually on wifi and he is on 3g is there anyway to reduce the lag.

Viber · 28-12-2011 4:59pm

The reason for the lag is probably disruptions in your brother's 3G network. Please test Viber when both sides are connected to a high-speed WiFi. Does the lag occur also now?

decies · 29-12-2011 10:31pm

When I get calls from herself on viber my phone doesn't ring , both of us on i phone 4 on iOS 5 . Have tried deleting and adding the app!!!

Viber · 30-12-2011 1:52pm

decies wrote: »

When I get calls from herself on viber my phone doesn't ring , both of us on i phone 4 on iOS 5 . Have tried deleting and adding the app!!!

Is your iPhone Jailbroken?
Also, did you make sure all Push Notification settings for Viber are enabled?

decies · 30-12-2011 3:58pm

The VIber notification was set to banner as opposed to alert. It rang there today for first time in ages.

Viber · 31-12-2011 9:07pm

So is it working now?
What was the problem? please try to elaborate.

dSleeper · 01-01-2012 2:33am

This only reflects a scenario when I'm on 3g, it works fine on wifi..

Here's a thing, somebody calls me from viber and for about 10 seconds we can talk, then the call gets dropped.
I was being called from an american caller on wifi when I was on 3g

I was convinced that VF had me be blocked, as anywhere I went this was the case. (previously it worked) It was the same when I made a call, It would stay alive for 10 seconds then boom!

Now I'm not so sure, it seems to be that it might and it might not work, depending on load on the vodafone cell.

At weekends when there are less people around it tends to be more likely to work, and during office hours it is terrible.
I'm not sure if its possible that vodafone only allow a certain number of users per cell, and sometimes I'm lucky and sometimes I'm not, but that seems to be the case.

Viber · 01-01-2012 11:58am

A cellular company can implement different types of limitations (hypothetically), and even the scenario that you are describing could be a result of that.

I have a few questions that'll hopefully help us determine the source of the problem:
1. Do you have a special VoIP-plan with Vodafone, or just a basic data plan?
2. Do you have friends who have the same plan as you, and also connected to Vodafone's 3G? Are they experiencing the same issue, or for them it works fine?

Tom Dunne · 01-01-2012 12:17pm

A question for the Viber rep.

Does Viber user a vastly different voice protocol to Skype? The reason I ask is that pretty much every time I want to make a Viber call, it does not work so I have to resort back to Skype, which works flawlessly.

I'm using an iPhone 4 on iOS 5.1 on various permutations of Wifi and 3G, to differing recipients in different countries.

I can only recall one successful Viber call in the six months I have it.

Viber · 01-01-2012 3:20pm

Hmm...
What you're describing is really strange (that even WiFi-WiFi calls sounded bad).

Yes, we use a different VoIP protocol than Skype, but our new protocol (added on Viber 2.1.x and above) is actually better than our old one, and should adjust the quality automatically in accordance with the reception quality.

Please contact our support team at http://support.viber.com - they will walk you through possible solutions, and hopefully manage to understand the source of the problem.

CricketDude · 01-01-2012 3:33pm

Ive been getting viber text messages which i see in the notifications.
When I go into viber, viber crashes out back to the home screen. When I run viber again there is no trace of the text message.
So people are texting me, i cant see the full text and then the text disappears, so i dont even know what it is.

It happens about once every few days. Very annoying because i have to then text the person, if i can remember who it even, and ask them what they texted me

Viber · 01-01-2012 3:54pm

@CricketDude -
This is a known issue, and we're working hard these days to fix it ASAP.
We apologize for the temporary inconvenience

dSleeper · 02-01-2012 1:52am

Viber wrote: »

A cellular company can implement different types of limitations (hypothetically), and even the scenario that you are describing could be a result of that.

I have a few questions that'll hopefully help us determine the source of the problem:
1. Do you have a special VoIP-plan with Vodafone, or just a basic data plan?
2. Do you have friends who have the same plan as you, and also connected to Vodafone's 3G? Are they experiencing the same issue, or for them it works fine?

#1 just a smartphone data plan (2gb per month), I wasn't aware there was a voip plan

#2 friends using 02 network are fine, will hunt an ios vf user nearby next week.

Maybe the upload speed is too slow, forcing the call to drop...

Viber · 02-01-2012 4:06pm

Could also be.
Only some elimination work could determine the reason for this

decies · 02-01-2012 6:33pm

Viber wrote: »

So is it working now?
What was the problem? please try to elaborate.

Nope not working correctly the phone number alert appears but viber does not ring. I can answer it and talk, but no ringing sound from viber!!! its on three network pay monthly i phone 4.

Amtmann · 03-01-2012 5:54pm

To the Viber rep: any plans to make it possible to block certain contacts from texting/calling you?

decies · 03-01-2012 7:54pm

Am ringing my Julie on viber, she answers and it continues to ring at her end wtf !!!

Viber · 04-01-2012 2:27pm

@Tremelo -
Yep, it's a feature we're considering to add these days. We might add it in our new, big version that's coming up, but we still don't have a final answer on that. I'll keep you posted

@decies -
It sounds like one of the sides might be blocked.
Please test Viber when both sides are connected to a few different WiFi networks (meaning - switch between networks each time, on both sides of the Viber call). Does the problem persist in all of those?

CricketDude · 04-01-2012 4:05pm

Tremelo wrote: »

To the Viber rep: any plans to make it possible to block certain contacts from texting/calling you?

I would love this.
I have people in my contacts who i dont want to be able to call me over VOIP when i have calls diverted or only data switched on.
They just call me on Viber, making my efforts to not be contactable null and void.

Also, When someone in my contact list registers for Viber I get a notification telling me they have registered. Does this mean they know I am on viber too?

I have had people pop up whose numbers I have but as far as im aware, they dont have mine. Is this possible? Do they definitely have my phone number?

Viber Megathread

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