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Bord Gais Heat - Overcharged?!

24

Comments

  • #52
    Balinov
    Registered Users Posts: 40 ✭Balinov


    orlaanne wrote: »
    Not paid a penny until they can show me how much I used, I don't even live there anymore now, this is going on since Autumn 2011! I emailed the building manager and he didn't even respond to me so lucky you. Tried to call Joe Walsh who is head of sales and no response.

    hi orlaane: miind if I ask how you've managed to move out from CHS? I suspect until I don't have a clean balance with BGH I can't move out to a different place an open an account with them again (or with an another provider).

    Not sure legally I could be put behind, if you know what I mean... my bill now goes up to a grand since Feb, '12. Are you able to recommend some clear steps how you managed to escape?

    gawker: would recommend to ask the landlord to confirm if motorized valves and pump was replaced/checked recently. BGH kinda' blamed us that hose were broken.

    cheers


  • #53
    DonegalBonz
    Registered Users Posts: 76 ✭✭DonegalBonz


    As far as I know we have no alternaive to BG Heat for our hot water and heating in CHS, the system in CHS works by some convoluted method of hot water flowing into the apartment and not natural gas, I've never heard of any other company providing this.

    If you move to a residence where the heating is provided by natural gas there should be no problems opening an account with a gas supplier.

    My bill is over a grand now too but I'm not stressing too much as I wont be paying a cent until BG can provide a bill based on actual readings. No consumer has to pay a bill based on clearly inaccurate reads.

    I followed this up again and received the same response, word for word, as Balinov above.


  • #54
    Balinov
    Registered Users Posts: 40 ✭Balinov


    Yeah, that's a thing I've forgot to tell earlier. When we've switched from ESB to a 3rd party electricity provider the other day the agent told us we would even get a better electricity rate if we could move the heating as well, but the guy told me technically it's not possible as CHS is buying the HW as bulk from BGH.

    To raise an another question, related to the same thing, which makes us worried as well.

    Let's say we move out to a different place, gave 1mth notice to the landlord (this is what he needs and confirmed in written), but we'd not pay the BGH bill (until it's sorted, fingers x'd).

    Does the landlord have any right to hold back our deposit (in full or partially)? Does he have any base of a possible legal action against us? I'm only asking this is even though the BGH is under our (my) name the apt is still his property. (btw, we're registered at the tennancy board, so the rent is fully official).

    Other reason I'm asking this in particular is frankly I'm not familiar enough with the Irish way of doing things like this.

    I'm from Hungary, where if you rent a house/apt/whatever and you fail to pay the utilities bill at certain stage (couple of months not paying, depending on the actual provider, IDK for sure) providers can request a mortgage settled against the estate. Which is clearly not beneficiary to the owner http://b-static.net/vbulletin/images/icons/icon10.png. Haven't happened with us, but know a friend back there who got an executor on his neck against him because of smthg like this

    thanks
    Balinov


  • #55
    gawker
    Registered Users Posts: 285 ✭✭gawker


    Hey guys - first bill and just wondering what the "standard charge" is here? Iis it the same every bill?

    Thanks


  • #56
    Balinov
    Registered Users Posts: 40 ✭Balinov


    Hi gawker, I'm afraid yes, that thing is on every bill you're going to receive


  • #57
    orlaanne
    Closed Accounts Posts: 110 ✭✭orlaanne


    Balinov wrote: »
    Yeah, that's a thing I've forgot to tell earlier. When we've switched from ESB to a 3rd party electricity provider the other day the agent told us we would even get a better electricity rate if we could move the heating as well, but the guy told me technically it's not possible as CHS is buying the HW as bulk from BGH.

    To raise an another question, related to the same thing, which makes us worried as well.

    Let's say we move out to a different place, gave 1mth notice to the landlord (this is what he needs and confirmed in written), but we'd not pay the BGH bill (until it's sorted, fingers x'd).

    Does the landlord have any right to hold back our deposit (in full or partially)? Does he have any base of a possible legal action against us? I'm only asking this is even though the BGH is under our (my) name the apt is still his property. (btw, we're registered at the tennancy board, so the rent is fully official).

    Other reason I'm asking this in particular is frankly I'm not familiar enough with the Irish way of doing things like this.

    I'm from Hungary, where if you rent a house/apt/whatever and you fail to pay the utilities bill at certain stage (couple of months not paying, depending on the actual provider, IDK for sure) providers can request a mortgage settled against the estate. Which is clearly not beneficiary to the owner http://b-static.net/vbulletin/images/icons/icon10.png. Haven't happened with us, but know a friend back there who got an executor on his neck against him because of smthg like this

    thanks
    Balinov

    I've moved out of CHS 4 months ago and I got the account canceled. They sent me the final bill and I'm still refusing to pay it until they can show me what I used or this "solution" magically occurs (I'd be long dead if I held my breath for that one). The new people will have their own relationship with BGHeat.


  • #58
    Balinov
    Registered Users Posts: 40 ✭Balinov


    thanks orlaanne, its good to know you can still move out, have the current BGH account closed and have them a final bill sent..now it's our turn to look around somewhere


  • #59
    orlaanne
    Closed Accounts Posts: 110 ✭✭orlaanne


    Balinov wrote: »
    thanks orlaanne, its good to know you can still move out, have the current BGH account closed and have them a final bill sent..now it's our turn to look around somewhere

    I wasn't going to let that lot stop me from buying a house! This whole mess is their fault, not mine.


  • #60
    Balinov
    Registered Users Posts: 40 ✭Balinov


    they've sent us the recent bill, for 2260kwh used in the last two month. FFS, we're not living in the Arctic, how come they think we 've used more than twice the amount of heat compared to 2009/2010 extreme winter?

    Any recommendation wtf to do? I'm getting really pissed of, considering to go to Small cases court and put BGH into some trouble.?

    Cheers


    Your account with us is now overdue in the amount specified and settlement by due date is required to ensure continued supply.
    In the absence of settlement we regret we cannot guarantee continued supply and where supply is withdrawn,full payment of your account along with reconnection fee of 60Euro is a requirement prior to resoration.



    Outstanding balance:902.94

    a heat used 2260@ 5.92 c/kw 133.79

    Standard charge:48.76

    vat @ 13.5% :24.64


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  • #61
    orlaanne
    Closed Accounts Posts: 110 ✭✭orlaanne


    Ring them and tell them you want a hold put on your payment until it's resolved and you know other people in CHS have done the same. (which we have).

    Also if you decide to go the small claims route please let us know what happens. They need a wake up call on this and the CER don't seem to be the ones to do it, I'm going around in circles with them at the moment.

    "Here, fill in this form you already filled out"
    "We contacted Bord Gais Energy, you have not complained"

    READ THE EMAIL, BORD GAIS HEAT! and actually I did complain to BGE and they told me they don't handle complains for BGH. ARGHHHHHH.


  • #62
    Balinov
    Registered Users Posts: 40 ✭Balinov


    I've done that a bit more than a year ago. When they first charged us for nearly 3000khw use for dec-jan months I've raised a dispute and cancelled the direct debit at once. It's not that I'm not willing to pay them, but I'm definitelly not willing to pay the whole amount. made proposal in written on 50% payment..still thinking it's reasonable offer from me...we had no proper heating/hot water for months...until it turned out the motorized valves and the pump is broken and both was fixed.


  • #63
    DonegalBonz
    Registered Users Posts: 76 ✭✭DonegalBonz


    I filled in that CER form a month or so ago and added in 2 pages detailing every call, email or letter to BG Heat and Bord Gais Energy to evidence the efforts I've made to sort this. CER informed me that they contacted BG regarding my complaint and was informed they were still making efforts to resolve this.

    I'm happy that I've demonstrated that Ive done everything on my end so when this comes to a head I have myself covered. I'm not happy with the ever-increasing outstanding balance but when this finally gets sorted BG Heat will be made wait as long as I've had to for payment.


  • #64
    Balinov
    Registered Users Posts: 40 ✭Balinov


    will give a shot to a CER complaint today/tomorrow.

    Also, just realized the latest bill they're threatening us to suspend the supply is dated 25th January, 13, but for sure it was only received last Friday to our mailbox. Wtf is going on, dear BGH?


  • #65
    orlaanne
    Closed Accounts Posts: 110 ✭✭orlaanne


    Balinov wrote: »
    It's not that I'm not willing to pay them, but I'm definitelly not willing to pay the whole amount.

    This is it exactly for us too. I just want to be shown what I actually owe, pay it and be done with them. So sick of having this hanging around.


  • #66
    boozezela
    Registered Users Posts: 25 ✭boozezela


    Balinov wrote: »
    Any recommendation wtf to do? I'm getting really pissed of, considering to go to Small cases court and put BGH into some trouble.?

    Unfortunately you can go to the Small claims court only if you actually have paid something. The court will then be able to force the company to refund you.

    Since you have not paid anything, you cannot go to the Small claims court.


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  • #67
    orlaanne
    Closed Accounts Posts: 110 ✭✭orlaanne


    This is finally over for me, easier to get it sorted because I don't live there anymore though. If you want details pm me, happy to oblige.


  • #68
    ZeroOneZero
    Registered Users Posts: 6 ✭ZeroOneZero


    Hey lads. Do you know if this is still going on? Anyone from Moy House with this issue?

    Thanks


  • #69
    DonegalBonz
    Registered Users Posts: 76 ✭✭DonegalBonz


    This is still dragging on for myself anyway, I'm in Rathlin House, some people have been sorted but only becasue they're no longer residents of CHS and were able to settle on a final bill, the rest of us are still wallowing in this mess with ever increasing bills.

    I've spoken to Bord Gais Heat, the CER and the NCA but yet Bord Gais management continue to ignore my requests for a response and solution.

    I've never heard of a situation like this in any service that has been so badly handled. Nobody in Bord Gais (including the senior manager which I was escalated to) seems to give a sh*t.


  • #70
    ZeroOneZero
    Registered Users Posts: 6 ✭ZeroOneZero


    Just a stupid question. I incidentally found a form in the apartment from a company called "Conservation Engineering Limited", which claimed to be the ones providing hot water and heat in the complex. Actually, this one was definitely recognized as a subsidiary of Bord Gais (see http://www.bordgais.ie/annualreport2010/notes31-37.html)

    Going forward, I wrote to them and they told me they might have actually been serving the CHS under previous management. If they were previously serving the complex in the pass, there might be an alternative to BGH. Why is this not brought up to the management company and see if they can close off their relationship with them under a breach of a a proper service and multiple outstanding complains?

    Just my two cents


  • #71
    ToxicPaddy
    Moderators, Business & Finance Moderators, Society & Culture Moderators Posts: 9,763 Mod ✭✭✭✭ToxicPaddy


    I'm living in CHSq myself and we are having issues with heating too. The person who was dealing with, Serena, has left and has been replaced with another person, so it looks like we are back to square one.

    I have spoken to the mgmt company in the past and as they don't manage the apartment I'm in and as I'm not an owner they want nothing to do with it.

    From talking to a few landlords in the complex they don't appear to have too high an opinion of the mgmt company though.

    If you can get any response from them it would definitely be helpful.


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  • #72
    ZeroOneZero
    Registered Users Posts: 6 ✭ZeroOneZero


    What about making a joint complaint? Not sure if we can fix anything with this but the more noise we can possibly create the better. It'd be also good to have a relation of the blocks affected. I'm in Moy House myself.


  • #73
    ToxicPaddy
    Moderators, Business & Finance Moderators, Society & Culture Moderators Posts: 9,763 Mod ✭✭✭✭ToxicPaddy


    ZeroOneZero wrote: »
    What about making a joint complaint? Not sure if we can fix anything with this but the more noise we can possibly create the better. It'd be also good to have a relation of the blocks affected. I'm in Moy House myself.

    I know of problems in Achill House and Scarriff House. It's to do with some automatic valve that doesn't switch off as it's failing I believe.


  • #74
    ZeroOneZero
    Registered Users Posts: 6 ✭ZeroOneZero


    ToxicPaddy wrote: »
    I know of problems in Achill House and Scarriff House. It's to do with some automatic valve that doesn't switch off as it's failing I believe.

    I believe they're having trouble in Rathlin House too. The issue seems to be related to the meter being installed before the valves and therefore metering water not being used for heating.

    I'm pretty sure that more than 100 people live in the complex. If this is the case and they're all having trouble with BGH a joint complaint should be taken quite seriously. We could also escalate this to European bodies such as http://www.eccireland.ie/topic.php?topic=11 Like I said, the more noise it can be made the better.

    Hope this helps


  • #75
    and26
    Registered Users Posts: 2 ✭and26


    Hi all,

    I've just bought in Shannon House and pretty concerned reading about all the mess with BG Heat... As it seems to affect some blocks and not others, does anybody know if it's a problem in Shannon House as well?

    I'm writing to the Management Company to ask details about the heating (I thought it was gas, and was about to open an account with a gas provider!). I'll mention this thread and will post back their answer.

    Cheers


  • #76
    ZeroOneZero
    Registered Users Posts: 6 ✭ZeroOneZero


    Any update on this and26?


  • #77
    and26
    Registered Users Posts: 2 ✭and26


    Hi ZeroOneZero, I was told my email had been forwarded to the property manager (no name provided, I do not know who he/she is), then silence. I was away for three weeks, so I wasn't able to follow up with them until now.


  • #78
    gawker
    Registered Users Posts: 285 ✭✭gawker


    Has anybody had trouble with deposits before? I've been told there is no record of my €150 deposit with them. Unfortunately I have changed banks since I signed up so I'm not sure if I have access to bank records from then... :/


  • #79
    The_Conductor
    Moderators, Society & Culture Moderators Posts: 32,285 Mod ✭✭✭✭The_Conductor


    Who are Bord Gais Heat by the way?
    I was talking to someone in Bord Gais- and they've never heard of them?


  • #80
    ToxicPaddy
    Moderators, Business & Finance Moderators, Society & Culture Moderators Posts: 9,763 Mod ✭✭✭✭ToxicPaddy


    The_Conductor wrote: »
    Who are Bord Gais Heat by the way?
    I was talking to someone in Bord Gais- and they've never heard of them?

    They are a subsidiary of bord gais that appear to only supply heat to the IFSC. Though I'm sure they are in other places.
    Bit of a mickey mouse operation tbh, constantly trying to overcharge and either unable or willing to sort issues on their side.


  • #81
    DonegalBonz
    Registered Users Posts: 76 ✭✭DonegalBonz


    ToxicPaddy wrote: »
    Bit of a mickey mouse operation tbh, constantly trying to overcharge and either unable or willing to sort issues on their side.

    Bord Gais Heat or Bord Gais themselves ;) because i've been getting nowhere with either. I was escalated to a senior manager in Bord Gais from the Bord Gais Heat rep but his office has totally blanked my emails and letters.


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  • #82
    neogeo1
    Registered Users Posts: 1 ✭neogeo1


    I'm preparing to apply for a small claims hearing against BGEHEAT. My questions are, has anybody done this already that we are aware of and if so what what the result? Has anybody received compensated by BGE for over charging? Secondly, is BGEHeat the actual company that I need to make a claim against or is Board Gais Heat Energy Supply? I want to do this once and want to claim against the right company first time round. Any help much appreciated.


  • #83
    DonegalBonz
    Registered Users Posts: 76 ✭✭DonegalBonz


    We'd all be very interested to hear how this goes neogeo1 and may be something we all have to resort to as I dont know of anyone who has had a resolution yet. I believe BG knocked a certain amount off a bill for one resident i know of but their case was different to my own as they were moving out of Custom House Square and it was a final bill.

    I've zero legal knowledge so wouldnt know who you're meant to claim against, BG Heat or their parent company Bord Gais Energy Supply, Best of luck either way.


  • #84
    manuhalo
    Registered Users Posts: 50 ✭✭manuhalo


    Hi,
    I recently moved into Slaney house in CHS and I was a bit puzzled by the heating bill; does everyone have such a high standard charge (>45€) regardless of actual consumption? We haven't even started using heater yet and only have hot water running for 30 min every day in the morning, which resulted in about 9€ of billing for actual consumption... but when adding vat, 15€ of overdue amount (??) plus the above mentioned standard charge it adds up to a total of over 80€. Is it like this for everyone else here?

    Thanks!


  • #85
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    manuhalo wrote: »
    Hi,
    I recently moved into Slaney house in CHS and I was a bit puzzled by the heating bill; does everyone have such a high standard charge (>45€) regardless of actual consumption? We haven't even started using heater yet and only have hot water running for 30 min every day in the morning, which resulted in about 9€ of billing for actual consumption... but when adding vat, 15€ of overdue amount (??) plus the above mentioned standard charge it adds up to a total of over 80€. Is it like this for everyone else here?

    Thanks!

    I'm not with them and don't have gas but going by this it seems your're on a winter saver tariff
    http://www.bordgaisenergy.ie/publications/tariffs/index.php

    Phone them and check. There may even be another trariff better suited to you.


  • #86
    ProjectColossus
    Registered Users Posts: 764 ✭✭✭ProjectColossus


    I don't think the tariffs in the above link apply, the "Bord Gais Heat" cowboy operation is not the same as the standard utilities provided by Bord Gais Energy.

    I'm in one of the IFSC apartments also, and my understanding is that BGH aren't providing electricity or gas to the customers, but "hot water" which they centrally heat somewhere in the building and pipe out to the apartments. There are water meters in the apartments, and you are billed based on how much of the hot water comes into the apartment, not the gas used to heat it per say. A lot of apartments seem to have busted meters/valves and record lots of water passing through the circuit (free flowing in and then back out to be heated again) resulting in massive bills. Plus, there is literally only one phone number that you can call, and it's a mobile and usually ignored. The only references to BGH that I can ever find, are on forums like this, with customers going nuts. Seems to me that whoever is running the BGH show answers to nobody.

    I have a relatively lucky situation whereby there seem to be a major hot water conduit for the building passing through my kitchen wall, which keeps the place warm. I had my valves replaced when I moved, and my rads are permanently off, so my usage is very low, to the point that I'm playing the crazy standing charge every period (50 odd) plus maybe 10/20 on top.


  • #87
    boozezela
    Registered Users Posts: 25 ✭boozezela


    ProjectColossus wrote: »
    There are water meters in the apartments, and you are billed based on how much of the hot water comes into the apartment, not the gas used to heat it per say.

    That's partially correct.
    Additional meters outside of the apartments have been installed in the service ducts in the hallways. Existing meters, which were supposed to be busted, are still in the apartments but are not used anymore.

    This alone ensures that you are paying to heat the hallway if your hot press is far from the meter.
    ProjectColossus wrote: »
    A lot of apartments seem to have busted meters/valves and record lots of water passing through the circuit (free flowing in and then back out to be heated again) resulting in massive bills. Plus

    Again partially correct.

    While the mixture of water that passes through the apartments' pipes has the uncanny ability to corrode the motorised valves allowing water to "leak through", the main reason for overcharging is another one. There is a "bypass pipe" installed before the old meters in the apartment.

    This allows 24/7 water circulation (3 different plumbers could not explain why such a pipe is there) and pose no problem when usage is estimated by the old meters that are placed after the bypass.

    The new meters are place before the bypass, so they sense water circulating 24/7 and estimate usage accordingly.

    Besides, with the bypass pipe removes, the new meters only need 30 seconds to sense you are using water, but they need up to 15 minutes for the various estimates to go back to zero, even if you cut off the water supply closing the valves in the service duct (where the new meters are).

    I tried to involve a solicitor, but apparently he had not enough balls, and dismissed the whole matter with a "yeah, just let it go" attitude.

    I would more than happy to sue them for good but I cannot find the right solicitor.

    This is a fraudulent behaviour, and the clowns @ BG Heatnever admitted any wrongdoing, the arrears are piling up and I am sure that at a certain point a bean counter will enforce collection.


  • #88
    ProjectColossus
    Registered Users Posts: 764 ✭✭✭ProjectColossus


    boozezela wrote: »
    That's partially correct.
    ...

    Thanks for the clarification.


  • #89
    johnnymorgan
    Registered Users Posts: 100 ✭✭johnnymorgan


    Hi,

    I am living in Dargle House in CHQ for 18 months now. Every bill I have had never had any consumption on it, just the standard charge and VAT. Then I arrived home last night to a bill for almost 1600!! euro. This is ridiculous, There is no way I have used the 23000 units they say on the bill.

    I have checked my meter and it is at a little over 3000 (a massive difference) so I want to know what the hell are this crowd at.. I will be contacting them monday first thing. From reading this thread I dont expect an easy conversation, but If I get no answers. I am cancelling Direct Debit straight away and not paying a penny until I get a real reading where I am present.

    I am presently going to count how much my meter changes when I turn on the water for an hour, and the same for heat, so I can gage how much units I actually use, and from there I can easily enough work out how much I should be paying..

    What amazes me with this thread is that this going on for about 3 years or more from the length of the thread, but noone has met up and formed an action group. We all live within throwing distance of each other.. Has noone went to the AGM and spoke about this with the management group? Why are they being re elected each year when they ignore you on these matters??

    I would love to hear more thoughts on this.

    Regards,
    J


  • #90
    ZeroOneZero
    Registered Users Posts: 6 ✭ZeroOneZero


    johnnymorgan wrote: »
    Hi,

    I am living in Dargle House in CHQ for 18 months now. Every bill I have had never had any consumption on it, just the standard charge and VAT. Then I arrived home last night to a bill for almost 1600!! euro. This is ridiculous, There is no way I have used the 23000 units they say on the bill.

    I have checked my meter and it is at a little over 3000 (a massive difference) so I want to know what the hell are this crowd at.. I will be contacting them monday first thing. From reading this thread I dont expect an easy conversation, but If I get no answers. I am cancelling Direct Debit straight away and not paying a penny until I get a real reading where I am present.

    I am presently going to count how much my meter changes when I turn on the water for an hour, and the same for heat, so I can gage how much units I actually use, and from there I can easily enough work out how much I should be paying..

    What amazes me with this thread is that this going on for about 3 years or more from the length of the thread, but noone has met up and formed an action group. We all live within throwing distance of each other.. Has noone went to the AGM and spoke about this with the management group? Why are they being re elected each year when they ignore you on these matters??

    I would love to hear more thoughts on this.

    Regards,
    J

    Completely agree! I'm SICK of outlandish bills (they really must believe I live in Siberia) - Nevermind getting them in my mailbox when they've already charged me.

    It is crazy that people living in this residential area have put up with the situation without even attempt to make a joint complaint whatsoever for 3 years straight!

    :mad:


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  • #91
    johnnymorgan
    Registered Users Posts: 100 ✭✭johnnymorgan


    Yes its a mad situation. They are a subsidary of Bord Gais, just very badly run.. They sent me a valid vat number eventually. I have cancelled my DD with them and wont pay anything until I am satisfied with what they tell me.. I am still waiting for them to come back on some things.. I wont be chasing them up anymore.. If they want their money they can come to me.


  • #92
    DonegalBonz
    Registered Users Posts: 76 ✭✭DonegalBonz


    johnnymorgan wrote: »
    I have cancelled my DD with them and wont pay anything until I am satisfied with what they tell me.. I am still waiting for them to come back on some things.. I wont be chasing them up anymore.. If they want their money they can come to me.

    I adopted this approach over a year ago, told them in a registered letter that I wouldnt be paying a cent more until they provided accurate bills and a detailed description of the cause of and solution to this metering problem, I never got as much as an acknowledgement. I also sent a registered letter to a senior manager in Bord Gais and again got no response. If they cant be arsed replying to emails or letters then I wont be arsed to promptly pay anything once this has been addressed.


  • #93
    johnnymorgan
    Registered Users Posts: 100 ✭✭johnnymorgan


    @DonegalBonz.

    They have never come back to you for the owed money? Are you not worried about a rising bill? I dont expect to have them come back to me with the answers I want so I wont push them. I will leave it up to them. If they want their money they can approach me.


  • #94
    whiteandlight
    Closed Accounts Posts: 2,359 ✭✭✭whiteandlight


    I just happened upon this thread from the front page and wanted to advise you guys to get the media involved if you can at all. The thread reads likes horror story, particularly when you consider it is three years running !


  • #95
    DonegalBonz
    Registered Users Posts: 76 ✭✭DonegalBonz


    johnnymorgan wrote: »
    @DonegalBonz.

    They have never come back to you for the owed money? Are you not worried about a rising bill? I dont expect to have them come back to me with the answers I want so I wont push them. I will leave it up to them. If they want their money they can approach me.

    Im not concerned about the balance on the bill as this is complete nonsense and bares no resemblence to actual usage, however Im never happy about any bill hanging over me but once this is resolved I will drag repayments out over a similar time to the time taken by BG to address the probelm.


  • #96
    johnnymorgan
    Registered Users Posts: 100 ✭✭johnnymorgan


    Yeah don't like a bill hanging over me either. But as you said, its not a real figure just made up usage on their part. I am still waiting for them to send out an engineer to do a proper reading and give me some other information. I won't hold my breath. I will move on at some point and they can chase me for the money if they want.


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  • #97
    DonegalBonz
    Registered Users Posts: 76 ✭✭DonegalBonz


    Just fired off an email to my local TD for Dublin Central as the latest bill from BG Heat has now come with an attached threat of disconnection if the balance isn't settled. I would encourage everybody affected to do the same as the more emails received the more likely there'd be some action. The 4 for Dublin Central are below so take your pick

    joe.costello@oireachtas.ie
    paschal.donohoe@oireachtas.ie
    marylou.mcdonald@oireachtas.ie
    maureen.osullivan@oireachtas.ie


  • #98
    The_Conductor
    Moderators, Society & Culture Moderators Posts: 32,285 Mod ✭✭✭✭The_Conductor


    Errr- what the hell is your local TD supposed to do?
    Bord Gais are an independent semi-state company- with a commercial mandate.
    Firing off a missive to your TD is akin to giving them a yell because there is a pothole in the road outside your house. Parochial politics at its finest :confused:


  • #99
    DonegalBonz
    Registered Users Posts: 76 ✭✭DonegalBonz


    Well when you've tried escalating to a senior manager, contacting the Commission for Energy Regulator, followed all advice from the National Consumer Agency and have got sweet f*ck all response from Bord Gais its worth a try.

    What would you have me do?


  • #100
    The_Conductor
    Moderators, Society & Culture Moderators Posts: 32,285 Mod ✭✭✭✭The_Conductor


    DonegalBonz wrote: »
    What would you have me do?

    I've always found companies to be remarkably cooperative, when you lob a small claims court summons at them- the cost of defending it is normally far greater than you would ever claim- so they normally become remarkably cooperative. You have to properly enumerate your loss however, if you go down this route.


  • #101
    DonegalBonz
    Registered Users Posts: 76 ✭✭DonegalBonz


    I havnt paid them anything since the readings went mental so I'm wondering how I can calculate a loss to claim.


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