Tech Support for Aritech Alarm systems

kbrennan · 01-04-2010 9:27am

altor wrote: »

To power down the panel, turn off the mains, open the lid on the panel, disconnect the battery. Wait 15 seconds, connect the battery, put on lid, turn back on the mains. Always be careful when using electricity. You will know the panels electricity is gone as the power light on the keypad should flash after you turn off the mains but as i said be careful.

Thank you very much Altor - that fixed it.

altor · 01-04-2010 9:36pm

kbrennan wrote: »

Thank you very much Altor - that fixed it.

Your welcome kbrennan, glad to see it worked for you..

dmbreen · 11-04-2010 8:09pm

Can anyone help me, we have a Aritech cs350 and the alarm has been going off over the past couple of days while it hasn't been set and has displayed the message 'bell tamper'. The system was installed in the house when we moved in and we have no manual for it, it is probably about 12 years old. Can anyone give us some advice on what we can do to fix this or will it be necessary for us to get someone in (we aren't very technical!). Thanks

altor · 11-04-2010 9:36pm

dmbreen wrote: »

Can anyone help me, we have a Aritech cs350 and the alarm has been going off over the past couple of days while it hasn't been set and has displayed the message 'bell tamper'. The system was installed in the house when we moved in and we have no manual for it, it is probably about 12 years old. Can anyone give us some advice on what we can do to fix this or will it be necessary for us to get someone in (we aren't very technical!). Thanks

Hi dmbreen,

You will have to get it checked by an alarm company, it could be one of 3 things wrong. The external bell has come loose off the wall, a cable going from the panel to the bell has come loose or the external bell itself has gone faulty.
Does a fault light stay on on the alarm keypad ? If not i would think its the external bell gone faulty.

Jnealon · 12-04-2010 6:09am

Get someone out to service the alarm.
Thats the best advice I can give under the circumstances

Bakugan · 28-06-2010 10:25pm

Hi All,
advice above has been a great help. I am having problems with a zone constantly being activated during the summer but not during the winter ( the heat from the sun is causing the windows to expand and contract, hence activating the alarm ). Sounds strange but from what i've been told this does appear to be the problem.
Anyway, i see above that once you inhibit a zone and then arm/disarm the alarm the zone becomes uninhibited.
My question is is there any way to permanently inhibit the zone so i don't have to inhibit it every time i set the alarm.
cheers

KoolKid · 28-06-2010 10:46pm

If you don't have engineer access the only was is to open the panel & close off the zone using the required resistor. If its an Aritech system the resistor value will be 4k7 (4700 ohms)
You should find the resistor in the last device on the zone.
However would you not be better sourcing the problem insted of ignoring it.
If you have a multi meter procede as follows.

-Remove the resistor from the lkast device on the zone & reconnect the wires to the contact or sensor.
-Remove the connections from the zone & connect to the 2 leads on your meter.
-Set your meter to 200 ohms & make a note of the reading.
-Go along the zone & tap each sensor & open & close each contact one by one.
-After each one check if the reading has changed. If it does not return to in or around the same value remove that device, join the cables through & continue.
-After this you should have a circut with a lower resistence value that remains the same after you activate & close any device.
-Replace any faulty devices ,replace the EOL resistor & rewire tyhe zone at the panel.

Bakugan · 29-06-2010 9:45am

thanks koolkid,
I do have engineer access. i was able to inhibit the zone yesterday and it worked but when i tried to do it again the zone was not inhibited ( as you already said, you have to inhibit the zone every time you set the alarm ). But i am just wondering if i can inhibit the zone permanently using the panel and set the alarm as normal. If i can't i will just disconnect from the board for now and source the problem at a later stage. Your info in relation to sourcing the problem will be very useful. Thanks.
Cheers

KoolKid · 29-06-2010 10:23am

In engineer Select Zones / Zone type
/ Select the zone and change type to Unused.

fred funk }{ · 29-06-2010 12:45pm

koolkid wrote: »

In engineer Dorothy Zones / Zone type
/ Select the zone and change type to Unused.

KoolKid · 29-06-2010 12:49pm

Using mobile.
I hate predictive text! !

fred funk }{ · 29-06-2010 12:59pm

No excuse, a tech guy like you!

Bakugan · 29-06-2010 9:24pm

I will try that. Thanks for your help koolkid.
Cheers

delly · 29-06-2010 10:52pm

Thread moved to the new Home security systems forum

altor · 30-06-2010 1:58pm

Bakugan wrote: »

Hi All,
advice above has been a great help. I am having problems with a zone constantly being activated during the summer but not during the winter ( the heat from the sun is causing the windows to expand and contract, hence activating the alarm ). Sounds strange but from what i've been told this does appear to be the problem.
Anyway, i see above that once you inhibit a zone and then arm/disarm the alarm the zone becomes uninhibited.
My question is is there any way to permanently inhibit the zone so i don't have to inhibit it every time i set the alarm.
cheers

It is not advisable to permanently inhibit a zone on the alarm. If your getting false alarms on a certain zone then it is either a faulty sensor or else you need the setting changed for that zone. If you have the alarm on your insurance there would also be implications regarding this.

YASA · 12-07-2010 2:04pm

Hi koolkid,
Do you have any advice what could be wrong with my Aritech cs350 the alarm has been going off over the past couple of days. When I arming the system after couples of hours alarm going off and activate bell.
Thanks.

altor · 12-07-2010 2:08pm

Hi YASA,

You might have a faulty sensor. Does it give a zone name after you unset the alarm ?

KoolKid · 12-07-2010 2:40pm

As Altor says you need to see what displays after an alarm.
When you enter your code does the screen display Arm Menu?
If so press arrow down until you come to E Log/Time and Date. Press Accept,when screen shows display log press accept again. Use the arrow's to scroll down the log. When alarm displays press 0 to display the zone name.

YASA · 12-07-2010 3:20pm

Thanks; I'll check after work.

Alarm just serviced two weeks ago. Engineer came 3 times, I had always-open zone 3. The guy charged 130 euro, changed battery and sensor in kitchen, systems looks OK. During nighttime alarm went off... Next day guy came again, said there damaged cable. I wired new cable, he connected systems looks OK, but after couple of hours turned off again, and I think it continue shown zone 3, just not sure.
Last Friday I came from work, alarm running, don't known how many ours, fuse for external bell was gone. Saturday bought new fuses, change, but during night alarm was again activated. So I have to check sensors in zone 3?

altor · 12-07-2010 3:30pm

YASA wrote: »

Thanks; I'll check after work.

Alarm just serviced two weeks ago. Engineer came 3 times, I had always-open zone 3. The guy charged 130 euro, changed battery and sensor in kitchen, systems looks OK. During nighttime alarm went off... Next day guy came again, said there damaged cable. I wired new cable, he connected systems looks OK, but after couple of hours turned off again, and I think it continue shown zone 3, just not sure.
Last Friday I came from work, alarm running, don't known how many ours, fuse for external bell was gone. Saturday bought new fuses, change, but during night alarm was again activated. So I have to check sensors in zone 3?

There is more than likely more than one faulty sensor on that zone. To test the other sensors on the zone you will need a multimeter. The way to test the sensors is on a length of cable connected to the sensor and the other end to the multimeter. Set the multimeter to continuity, make a note of the reading before you tap or open the sensor, with the meter in your hand open and close each contact plus tap each sensor a few times one by one. After each tap or open close the reading should return to the same reading. If the level stays higher than the original reading this is your faulty sensor. Do this on all the sensors on the zone. Get him back to check it out properly. With the new regulation coming in with regard the external bell ringing you will need the external bell set to 15 minutes i would also get him to program this for you.

YASA · 14-07-2010 3:03pm

Last what my keypad display indicated was Low battery. Yesterday evening I change another fuse 2A for the battery and now system show OK. But I did not use alarm during night. Armed it in the morning and don’t know how it running now: OK or OFF, because on work. But I have additional questions.

When I changed external bell fuse in Saturday I turned off main power, and disconnected buttery for around 35 minute. Could it clear memory, erase all events?
Before last visit of engineer I had access to main menu & can see all events. Now I don’t have access. Does it result that engineer reprograms my alarm, or this is result that after I totally disconnect panel from power, system returned to factory default settings? How system programmed from factory?
Can I get access to the main menu (or reprogram) through the engineering mode? I have code. Could you write me step by step how to do that pleases?

Thanks.

KoolKid · 14-07-2010 3:09pm

YASA wrote: »

When I changed external bell fuse in Saturday I turned off main power, and disconnect buttery for around 35 minute. Could it clear memory, erase all events?

Not unless the factory link was removed & the panel was not engineer locked.

Before last visit of engineer I had access to main menu & can see all events. Now I don’t have access. Does it result that engineer reprograms my alarm, or this is result that after I totally disconnect panel from power, system returned to factory default settings? How system programmed from factory?

The engineer possibly removed some privledges. (tCan't think why though)
If the panel was defaulted by your power down your code would not work ( unless your code is 01122)

YASA wrote: »

Can I get access (or reprogram) through the engineering mode? I have code. Could you write me step by step how to do that pleases?

I will PM you a link to CS350 engineer manual.
If you have any questions after that feel free to ask here.

YASA · 14-07-2010 6:11pm

Just came from work. Alarm is ringing. On keyboard screen: sys. In log: back 3, and some word G6. After minute permanently fuse. And I am sure it is fuse for external bell. I’m soon will be mad with that alarm.

KoolKid · 14-07-2010 6:17pm

I would say you have a faulty sensor that is activating the alarm & there is either a fault on the external bell cable or the external bell is faulty which is causing the fuse to blow.

YASA · 14-07-2010 6:26pm

Thanks kulkid, will ring to that engineer again.
We had bad guys in house during night, when all family was slept, and now everyone is worry.

altor · 14-07-2010 7:03pm

YASA wrote: »

Just came from work. Alarm is ringing. On keyboard screen: sys. In log: back 3, and some word G6. After minute permanently fuse. And I am sure it is fuse for external bell. I’m soon will be mad with that alarm.

Are you sure this engineer who serviced the alarm knew what he was doing

By the sounds of it he changed a sensor that may have be working missing the faulty one, he even got you to run a cable claiming the cable is damaged only for the alarm to go off again (meaning there was a faulty sensor that he did not find on the zone as he must not of tested the sensors). My advice to you is to ring the company and get them to send out another engineer who knows how to test for faulty sensors on a zone.

YASA · 14-07-2010 8:40pm

In my zone 3 are 2 sensors. 1-st on kitchen window & 2-nd on sliding door - conservatory. During the 1-st visit he change sensor on kitchen window & battery (I wasn’t at home, my wife meet them), made walk test, show how to use part arming, just ground floor, charged €130 (20 minutes) and left. In the evening I armed alarm (part) for night, switch off all light - siren was on, panel show zone 3. I called them, next day he came, changed second sensor on sliding door (add €20), and I think check more properly (my wife said there was o lot of f... words, he was angry), he call me and said that there are damaged cable (spent max.20 min.). After couples of day I installed new cable and ask them reconnect. He did not want to come again until our solicitor made them a call, and he made appointment on 7 am (very busy). Now my family vent on holiday and I am slowly going to mad.

Just spoke with my neighbors. They told that alarm start ringing every day nearly same time 3-4 pm and external bell running nearly 15 min. I leaving the house at 8 am.

The fuses started to blow out after alarm runes everyday (3 days) for around 3 hours.

There always take phone the same person -engineer, I think he made own website, just advertised as big company in internet, but he is one self-employed person.

1/5 hour ago made him a call. He doesn’t take phone. I left him voice message. I'll contact him tomorrow with the fresh head.

KoolKid · 14-07-2010 8:50pm

If the fuse is blowing everytime it activates its very easy to identify if it a cable or thge bell its self. Did he actually ask you to run in the cable for him??
Unbeliveable...

altor · 14-07-2010 9:27pm

He would of known if it was a broken cable before he changed the first sensor so for him to come back and change another sensor and then tell you it is the cable is a cause for concern.
The best way to rule out a fault with the external bell is to wire it directly into the panel on a length of cable and see if it still blows the cable. To rule out a fault with the cable going from the panel to the external bell you will need to get it tested. Surely the engineer can do that.

YASA · 14-07-2010 9:35pm

The fuse blow out only 2 time: started last Friday (after a week test and three day alarm day to day ringing around 3 hours per day) and today. First couples of night alarm work OK all nights, I started sleeping fine. But now, after Friday...

KoolKid · 14-07-2010 9:44pm

Either get this lad back or get another company out to sort this for you.
There is nothing not complicated here. Find the sensor(s) that are causing the false alarms & find the source of the blown fuses.
While they are at it the bell times should be reduced to 15 minutes with a max of 3 rearms. That means it should not ring for more than an hour.
How old is the external bell?
If its the old metal ones that would explain it ringing for hours if the ext bell fuse is blown. Best to replace this either way.

altor · 14-07-2010 9:47pm

YASA wrote: »

The fuse blow out only 2 time: started last Friday (after a week test and three day alarm day to day ringing around 3 hours per day) and today. First couples of night alarm work OK all nights, I started sleeping fine. But now, after Friday...

Might just be a loose cable in the panel that is shorting out the cable. Ask the engineer to check the external bell connections in the panel.

KoolKid · 14-07-2010 9:48pm

altor wrote: »

Might just be a loose cable in the panel that is shorting out the cable. Ask the engineer to check the external bell connections in the panel.

Didnt he say he ran in a new cable & your man connected it.?
Or was that for a zone?

altor · 14-07-2010 9:54pm

koolkid wrote: »

Didnt he say he ran in a new cable & your man connected it.?
Or was that for a zone?

Zone 3 i would think.

I think by the sounds of it he might be better off taken your advice and get another company in to do it properly for him

YASA · 14-07-2010 11:36pm

The house was built in 1999, so alarm is 11 years old. The new cable I wired for zone 3, as engineer asked.
Thank lads for help, I'll be alarm engineer also soon, studying manual.

YASA · 15-07-2010 3:12pm

Hi koolkid,

Thanks for alarm menu & installation guide, reading it at the moment and do not understand everything. It’s look no hard but need read couples of time to sure. Could you navigate me in which section I can activate arm menu from 6 main menu blocks: 1-maintenance or 6-miscellanious, and where?

KoolKid · 15-07-2010 3:18pm

YASA wrote: »

Hi koolkid,

Thanks for alarm menu & installation guide, reading it at the moment and do not understand everything. It’s look no hard but need read couples of time to sure. Could you navigate me in which section I can activate arm menu from 6 main menu blocks: 1-maintenance or 6-miscellanious, and where?

3. Users > Code Privledges > Code 1...4 Assign all attrubutes here.

Fs = Full Set
Ps = Part Set
Us = Unset
In = Inhibit
Mn = Manager

cormee · 16-01-2011 9:32pm

Hi all,

I came home and my alarm was going off, according to a neighbour who we just asked it's been doing that intermittently when it's set

The error reads:

"Events in log...

Alarm g=3

01 living room"

None of the windows in the living room are open or have been disturbed as far as I can make out.

The alarm is an Aritech CS350

Koolkid - I see you have a user manual for that model, could you pm me a link to it please?

KoolKid · 16-01-2011 9:38pm

G3 Should not cause an activation. I would normally set at either 4 or 5.
However there may still be a faulty device on that zone.
I will PM you the manuals.

cormee · 16-01-2011 9:51pm

koolkid wrote: »

G3 Should not cause an activation. I would normally set at either 4 or 5.
However there may still be a faulty device on that zone.
I will PM you the manuals.

Thanks for the speedy response and the link.

KoolKid · 16-01-2011 9:56pm

Your welcome.
If you need any help with it you know where we are.

PaulDD · 13-02-2011 10:09pm

Initially, the low battery light was illuminated. I bought a new battery, but when I opened the box in hot-press, I discovered that I had bought the 7.2 ah when I should have bought the 3.3 ah. Also, when I closed panel - without installing the new battery, all three lights on panel are now flashing continuously. I also noticed a bit of corrosion on one of the terminals connected to the old battery.

Is is OK to install the 7.2ah battery?
What does the "3 lights flashing" mean?

Any advice would be much appreciated.

altor · 13-02-2011 10:15pm

PaulDD wrote: »

Initially, the low battery light was illuminated. I bought a new battery, but when I opened the box in hot-press, I discovered that I had bought the 7.2 ah when I should have bought the 3.3 ah. Also, when I closed panel - without installing the new battery, all three lights on panel are now flashing continuously. I also noticed a bit of corrosion on one of the terminals connected to the old battery.

Is is OK to install the 7.2ah battery?
What does the "3 lights flashing" mean?

Any advice would be much appreciated.

The alarm system is in alarm, if you enter your user code on the keypad it should disarm the alarm. The 7.2 amp battery will fit in the control panel. Just be careful when moving the cables to get the battery in.

PaulDD · 13-02-2011 10:37pm

Many thanks for the quick response ... I will give it a go again.

altor · 13-02-2011 10:39pm

PaulDD wrote: »

Many thanks for the quick response ... I will give it a go again.

Your welcome, hopefully it helps.

Robert966 · 08-06-2011 8:31am

Dear friends,

I have a CD72 home alarm system. We tend to set it at night, 'part guard' when going to bed. No problems. In the morning the 1st down enters the code to disarm the alarm. The issue is the key pad makes a fair bit of noise emitting the key pad tones and this wakes up my son. He is tuned into the key pad tone.

I am trying to find a way of stopping the key pad emitting a tone when the keys are pressed and have had no luck looking through the manual.

Is anyone here able to advise if this is possible and better still how it is done.

Thank you kind please.

altor · 08-06-2011 8:48am

Hopefully my other post will help

KoolKid · 08-06-2011 2:10pm

Depending on how old it is. If you open the keypad there may a small pot to adjust the keypad volume.

Robert966 · 08-06-2011 4:44pm

Dear Friends,

I have managed to silence the key pad tones following altor's instructions. Thank you. The display now shows the message 'Call Alarm Co.24'. I assume this must be something to do with the anti tamper being triggered when I opened the key pad. The alarm did activate & I entered my code to silence it.

Can anyone please advise me how to clear the display back to normal?

Many thanks,

Robert.

fred funk }{ · 08-06-2011 7:19pm

You'll need the engineer code. Your alarm is in tamper reset mode. The default is 1278 , try that.

Tech Support for Aritech Alarm systems

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