Vodafone Smart ultra 6 Owners Thread- apps, tips & tricks

Cantona's Collars · 20-07-2016 8:12pm

Charging mine this morning then noticed it had switched off and was very hot to the touch even through the phone's cover.It won't switch on at all now or even go into recovery.Is the battery kaput? I don't have the phone very long.

Andy From Sligo · 20-07-2016 10:13pm

zerks wrote: »

Charging mine this morning then noticed it had switched off and was very hot to the touch even through the phone's cover.It won't switch on at all now or even go into recovery.Is the battery kaput? I don't have the phone very long.

let it cool down - then long press the power button for 15-20 seconds ... then release power button and try to turn phone on again, might just work

Cantona's Collars · 21-07-2016 12:20am

Andy From Sligo wrote: »

let it cool down - then long press the power button for 15-20 seconds ... then release power button and try to turn phone on again, might just work

Left it powered off for several hours and nothing,plugged in the charger and the led flickered like an old flourescent bulb but nothing.The phone got hot again so left it alone.Just plugged it in again and the unit heats up in the top third of the phone,within a minute or so it was warm to the touch.

Andy From Sligo · 21-07-2016 12:22am

zerks wrote: »

Left it powered off for several hours and nothing,plugged in the charger and the led flickered like an old flourescent bulb but nothing.The phone got hot again so left it alone.

oh dear - dont sound good that ...

Cantona's Collars · 21-07-2016 6:52pm

Andy From Sligo wrote: »

oh dear - dont sound good that ...

Well it is back in the shop now and off for repair but according to research it will most likely be a replacement,I'll find out in a week.Back to using an old phone for now,it is stone age in comparison.

hogandrew · 26-07-2016 9:19pm

Mr Freeze wrote: »

Anybody else here with the Ultra 6 having issues with the screen?

I love the phone, its great but over the last few weeks, marks started appearing on the outside of the screen, well the marks are under the screen around the edges and getting worse and there is no touch now where the marks are, which makes the phone hard to use.

Linked are some pics:
http://i.imgur.com/HRVT2ZI.jpg
http://i.imgur.com/p2Rja4O.jpg

I saw someone else with the exact same issue on the VF forums, but they kept crashing when I tried to post there.

The same thing has happened on my phone. First I lost the use of the letter p, then q and now very little of the screen works, same pattern around the edges. The problem is that I dropped the phone a few months back and there is a crack to the back cover. Am I likely to be able to point out that this seems to be a manufacturing fault as it seems reasonably common or will they just blame it on the fall?

WhatsGoingOn2 · 26-07-2016 9:23pm

Bluetooth stopped working on my phone last week and today WiFi stopped working. I tried a factory reset, but that didn't make a difference. Has anyone else had these issues?

CiniO · 27-07-2016 7:55pm

hogandrew wrote: »

The same thing has happened on my phone. First I lost the use of the letter p, then q and now very little of the screen works, same pattern around the edges. The problem is that I dropped the phone a few months back and there is a crack to the back cover. Am I likely to be able to point out that this seems to be a manufacturing fault as it seems reasonably common or will they just blame it on the fall?

Same thing with mine.
Returned it under warranty 2.5 weeks ago.
They keep updating me that they are waiting for spare parts to repair.

I don't think they would be able to blame the fell and crack on back cover as a reason for faulty screen, as my phone never fell and screen went anyway. So one surely doesn't have anything to do with the other.

An Ri rua · 30-07-2016 2:30pm

zerks wrote: »

Charging mine this morning then noticed it had switched off and was very hot to the touch even through the phone's cover.It won't switch on at all now or even go into recovery.Is the battery kaput? I don't have the phone very long.

I bought mine on PAYG last October. In the last month, its heating up in the top 1/3 and the battery is failing also. Does anyone know whether Vodafone fit new batteries to these or is there an afetrmarket solution?

Thanks

fergpie · 31-07-2016 1:27pm

Mr Freeze wrote: »

Have to find myself a replacement handset now as they had none in store, so will be sending it for repairs tomorrow or thursday.

It does appear to be poor build quality, the lad in the store tried to say it was moisture damage, I told him it wasn't and said it was a common issue with them, said I seen a few people online with the issue. All 3 of us.

I'm having the same problem myself with the 'cloudiness' around the screen edges and the letter A on the keyboard not working. That makes 4 of us :-)

Which Vodafone store did you return it to? Just so I can say I know of other who had the same problem and returned it to X store...

clickhere · 01-08-2016 7:19pm

CiniO wrote: »

Same thing with mine.
Returned it under warranty 2.5 weeks ago.
They keep updating me that they are waiting for spare parts to repair.

I don't think they would be able to blame the fell and crack on back cover as a reason for faulty screen, as my phone never fell and screen went anyway. So one surely doesn't have anything to do with the other.

Starting to have a problem with the screen now myself, the button in the left hand corner for backing out of apps doesn't respond. It's just over a year old, does anyone know what the warranty is on the phone. Thanks.

.red. · 01-08-2016 7:40pm

clickhere wrote: »

Starting to have a problem with the screen now myself, the button in the left hand corner for backing out of apps doesn't respond. It's just over a year old, does anyone know what the warranty is on the phone. Thanks.

This was happening to me too, if I locked and unlocked the fone it would sort itself out. Certain parts of the screen were acting up too. I'd tap say, the z, and d would come up. I had to turn the fone from landscape to portrait to text or type. It was wrecking my head.
I fished out the reciept and reset the fone to factory all set to return it and its annoyingly working fine now, albeit with only a few apps installed.

vectra · 02-08-2016 1:32pm

Updated a few aqpps this morning, Including Messenger ( facebook )
Now I am constantly getting the message
"Unfortunately Messenger has stopped"
Anyone else getting this?

Andy From Sligo · 02-08-2016 1:39pm

Do you reckon there were different batches of SU6's made - only some seememed to be able to be rooted fine and easily and it kept after reboot and others (like me) lost root after each reboot and had to do extra steps to install custom recovery and superuser to keep root after boot. And then some people having this fogginess and unresponsive parts f the screen , I never had that with mine. - just makes me wonder did they maybe bring out different versions/revisions of the SU6 maybe?

02-08-2016 1:46pm

vectra wrote: »

Updated a few aqpps this morning, Including Messenger ( facebook )
Now I am constantly getting the message
"Unfortunately Messenger has stopped"
Anyone else getting this?

Try settings > apps > Messenger > clear cache and data

Andy From Sligo wrote: »

Do you reckon there were different batches of SU6's made - only some seememed to be able to be rooted fine and easily and it kept after reboot and others (like me) lost root after each reboot and had to do extra steps to install custom recovery and superuser to keep root after boot. And then some people having this fogginess and unresponsive parts f the screen , I never had that with mine. - just makes me wonder did they maybe bring out different versions/revisions of the SU6 maybe?

Virtually every device made has different batches, different suppliers for different parts etc etc.

vectra · 02-08-2016 2:00pm

Basil3 wrote: »

Try settings > apps > Messenger > clear cache and data

Tried that, > No joy.
Uninstalled messenger and reinstalled it > Still no joy.

02-08-2016 2:04pm

vectra wrote: »

Tried that, > No joy.
Uninstalled messenger and reinstalled it > Still no joy.

Do you know how to do a logcat?

vectra · 02-08-2016 4:05pm

Basil3 wrote: »

Do you know how to do a logcat?

No,
But I am a good listener

02-08-2016 4:32pm

vectra wrote: »

No,
But I am a good listener

i think there's an app on the play store called aLogcat. download it, run it, and catch messenger force closing, then stop aLogcat and upload the log. There would usually be something in there that tells you what is causing the issue.

Surprised uninstalling and reinstalling didn't work. Are all your other apps up to date?

DopeTech · 02-08-2016 4:46pm

vectra wrote: »

Tried that, > No joy.
Uninstalled messenger and reinstalled it > Still no joy.

Did you try reinstalling Facebook?

Mantis Toboggan · 02-08-2016 5:58pm

Same happening mine, being caused by Facebook

vectra · 02-08-2016 6:18pm

Basil3 wrote: »

i think there's an app on the play store called aLogcat. download it, run it, and catch messenger force closing, then stop aLogcat and upload the log. There would usually be something in there that tells you what is causing the issue.

Surprised uninstalling and reinstalling didn't work. Are all your other apps up to date?

I will grab that app and give it a whirl for you.

FrostyJim wrote: »

Did you try reinstalling Facebook?

No,
Only messenger

Tyson Fury wrote: »

Same happening mine, being caused by Facebook

Did you resolve it?

Bbito3 · 02-08-2016 6:18pm

Been having problems similar to other people in this thread. Home button doesn't function at all and straight up from the bottom of the screen over the home button to the top of the screen doesn't respond to touch generally. Sd card slot doesn't work either. Really annoying

vectra · 02-08-2016 6:36pm

Alogcat doenst appear to be working.
Phone is not rooted by the way if this makes a difference.
It is one of the ones hard to root.

Exeggcute · 02-08-2016 8:21pm

Have the phone almost a year. Never had an issue. Today however it has starting acting crazy. Started off with facebook app saying "Unfortunately facebook has stopped responding"

Now the phone keeps freezing, the screen is unresponsive. No apps will work.

Any ideas?

vectra · 02-08-2016 11:43pm

Exeggcute wrote: »

Have the phone almost a year. Never had an issue. Today however it has starting acting crazy. Started off with facebook app saying "Unfortunately facebook has stopped responding"

Now the phone keeps freezing, the screen is unresponsive. No apps will work.

Any ideas?

Did you update any apps today?
especially Messenger?
Loads of people on google play are comp[laining with the same issue over messenger update.

vectra · 03-08-2016 10:48am

Saw another update for messenger this morning so went ahead as I had nothing to lose. > Still no joy
There was another update for facebook so I thought maybe the update is connected to both so went ahead.
>> Still no joy and now Facebook wont work.
Phone is starting to do all sorts of weird shutting down apps and apps not working.
My wife has an identical phone and everything is perfect on hers. >> Did NOT do any updates yesterday.

I think maybe a factory restore is in order.
Do you think this would resolve the issue or would I be back to square one once I have all the apps re installed?

Thanks

kerryked · 03-08-2016 11:18am

vectra wrote: »

Saw another update for messenger this morning so went ahead as I had nothing to lose. > Still no joy
There was another update for facebook so I thought maybe the update is connected to both so went ahead.
>> Still no joy and now Facebook wont work.
Phone is starting to do all sorts of weird shutting down apps and apps not working.
My wife has an identical phone and everything is perfect on hers. >> Did NOT do any updates yesterday.

I think maybe a factory restore is in order.
Do you think this would resolve the issue or would I be back to square one once I have all the apps re installed?

Thanks

Does your problem go away when you uninstall Messenger and Facebook completely?

Just a shot in the dark but would you have installed any other apps that might be causing the problem in the meantime?

No problems for me on the phone, with Facebook and Messenger up to date.

vectra · 03-08-2016 12:30pm

Hi.
Haven't tried that but will.
Home screen is not working at time s now as well. Also the phone completely freezes and am left with a blue screen.
Have to press and hold the power button for about 30 seconds for a reboot.

toonarmy1 · 03-08-2016 1:05pm

Having same problems as other people with messenger , after about 5 mins the phone says home screen isnt responding and have to restart manually , will uninstalling messenger and facebook stop this ?

kerryked · 03-08-2016 1:10pm

toonarmy1 wrote: »

Having same problems as other people with messenger , after about 5 mins the phone says home screen isnt responding and have to restart manually , will uninstalling messenger and facebook stop this ?

Only way to find out is to try it I guess, you can always reinstall later. Couldn't hurt just to install them anyway.

Strange that its affecting home screen.

03-08-2016 1:10pm

Someone could just try installing an older version of messenger from here to see if it fixes the issue:

http://www.apkmirror.com/?s=facebook+messenger&post_type=app_release&searchtype=apk

Turn off automatic play store updates to stop it from causing issues again.

03-08-2016 1:11pm

kerryked wrote: »

Only way to find out is to try it I guess, you can always reinstall later. Couldn't hurt just to install them anyway.

Strange that its affecting home screen.

Not that surprising. Messenger has the ability to draw over the top of your home screen with the avatars, so could easily screw things.

toonarmy1 · 03-08-2016 1:16pm

kerryked wrote: »

Only way to find out is to try it I guess, you can always reinstall later. Couldn't hurt just to install them anyway.

Strange that its affecting home screen.

unInstalled them and phone going ok for 10 mins anyway which is longer than it did earlier when had to restart every 2mins

kerryked · 03-08-2016 1:18pm

toonarmy1 wrote: »

unInstalled them and phone going ok for 10 mins anyway which is longer than it did earlier when had to restart every 2mins

Must be Messenger update screwing things up then.

As basil suggested above, try to install an older version of Messenger which is stable on the phone, and be sure to turn off auto updates on Play store.

vectra · 03-08-2016 1:40pm

Basil3 wrote: »

Someone could just try installing an older version of messenger from here to see if it fixes the issue:

http://www.apkmirror.com/?s=facebook+messenger&post_type=app_release&searchtype=apk

Turn off automatic play store updates to stop it from causing issues again.

OK
Messenger working now again.
Thanks for that.
Now to find which Facebook apk works

This is the messenger apk I used as it is the one my wife has on her phone.

http://www.apkmirror.com/apk/facebook-2/messenger/messenger-81-0-0-15-78-release/facebook-messenger-81-0-0-15-78-2-android-apk-download/download/

Facebook working now as well
Used this apk
http://www.apkmirror.com/apk/facebook-2/facebook/facebook-87-0-0-17-79-release/facebook-87-0-0-17-79-android-apk-download/download/
Thanks

.red. · 03-08-2016 2:30pm

.red. wrote: »

This was happening to me too, if I locked and unlocked the fone it would sort itself out. Certain parts of the screen were acting up too. I'd tap say, the z, and d would come up. I had to turn the fone from landscape to portrait to text or type. It was wrecking my head.
I fished out the reciept and reset the fone to factory all set to return it and its annoyingly working fine now, albeit with only a few apps installed.

Mine started acting up again about 10mins after i wrote that post. Its gone off for repair now. Im currently using a samsung galaxy ace which could, possibly be the worst smart fone ever made. The thing is so far out of date its not even funny. It was a sh1te fone when it was new.
Man, i miss my su6.

phester28 · 03-08-2016 7:26pm

vectra wrote: »

OK
Messenger working now again.
Thanks for that.
Now to find which Facebook apk works

This is the messenger apk I used as it is the one my wife has on her phone.

http://www.apkmirror.com/apk/facebook-2/messenger/messenger-81-0-0-15-78-release/facebook-messenger-81-0-0-15-78-2-android-apk-download/download/

Facebook working now as well
Used this apk
http://www.apkmirror.com/apk/facebook-2/facebook/facebook-87-0-0-17-79-release/facebook-87-0-0-17-79-android-apk-download/download/
Thanks

Just to say this was the only solution that currently worked. Not even the previous version released on August 2nd worked. Clean cache, uninstall, force stop etc all did not work. Looks like we will have to wait for a newer version to try again

europhile · 03-08-2016 11:36pm

What a palaver. Only finding this thread now. I've uninstalled Facebook and Messenger and am disinclined to reinstall them. Keeping my fingers crossed.

monkeysnapper · 03-08-2016 11:40pm

I turned my phone off today and since I restarted it Facebook won't start up and it seems phone has gone a bit inckedepickle .

europhile · 03-08-2016 11:51pm

Mine still seems to be okay after fifteen minutes.

Might try reinstalling Facebook and Messenger as per the above now.

vectra · 04-08-2016 12:11am

europhile wrote: »

What a palaver. Only finding this thread now. I've uninstalled Facebook and Messenger and am disinclined to reinstall them. Keeping my fingers crossed.

monkeysnapper wrote: »

I turned my phone off today and since I restarted it Facebook won't start up and it seems phone has gone a bit inckedepickle .

europhile wrote: »

Mine still seems to be okay after fifteen minutes.

Might try reinstalling Facebook and Messenger as per the above now.

Follow what i did above, everything working perfect since I did it.
OH
and turn off auto update in settings on Playstore.

europhile · 04-08-2016 12:25am

Thanks.

Facebook reinstalled. Wouldn't allow me to reinstall it on the SD card though.

vectra · 04-08-2016 12:50am

europhile wrote: »

Thanks.

Facebook reinstalled. Wouldn't allow me to reinstall it on the SD card though.

I downloaded both files to my laptop then dumped them to dropbox and installed them on phone from there.

Mantis Toboggan · 04-08-2016 9:14am

Uninstalled Facebook and messenger as it was messing up my phone, we reinstall next week to see if it gets fixed.

vectra · 04-08-2016 10:17am

Tyson Fury wrote: »

Uninstalled Facebook and messenger as it was messing up my phone, we reinstall next week to see if it gets fixed.

Use the method I did.
I have zero issues since doing this.

Trond · 04-08-2016 10:34am

Exeggcute wrote: »

Have the phone almost a year. Never had an issue. Today however it has starting acting crazy. Started off with facebook app saying "Unfortunately facebook has stopped responding"

Now the phone keeps freezing, the screen is unresponsive. No apps will work.

Any ideas?

Identical situation here :mad:

Ive deleted facebook and messenger. Did a factory reset. Seemed to work for 20mins but as above it reverted to being unresponsive.

Also I just got a pop up saying "facebook has stopped". its an achievement given facebook isnt on the phone anymore !!!

Trond · 04-08-2016 11:15am

Just tried the older version of facebook there, it wont let me install it at all!

phester28 · 04-08-2016 11:21am

you need to enable it in the security settings. can remember the exact option but its something like allow installation from unknown sources. it should prompt you when you try to open the apk and bring you into the security settings

Trond · 04-08-2016 11:39am

phester28 wrote: »

you need to enable it in the security settings. can remember the exact option but its something like allow installation from unknown sources. it should prompt you when you try to open the apk and bring you into the security settings

Not that either unfortunately. It seems to have settled down now, ive used 4 or 5 other apps without it crashing. I'll stick to my browser for facebook until this sh*t is resolved.

What an absolute cluster f*ck by facebook. I presume this is happening with other phones as well?

Vodafone Smart ultra 6 Owners Thread- apps, tips & tricks

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