Boards.ie uses cookies. By continuing to browse this site you are agreeing to our use of cookies. Click here to find out more x
Thread Closed  
 
 
Thread Tools Search this Thread
20-06-2012, 12:15   #1
grahambo
Registered User
 
grahambo's Avatar
 
Join Date: Jun 2006
Location: Northside!
Posts: 1,246
Ulster Bank Systems are down *READ* Mod post #291

MOD EDIT: CLICK HERE TO READ POST #291

All

Just an FYI
Part of Ulsterbank's back end systems are down.

Payments of any description to and from Ulsterbank accounts are not working and account balances are not up to date.

The problem is nationwide on both sides of the boarder.

Problem occurred during the night but was only picked up by Ulsterbank at 8am this morning.

Ulsterbank do not know when the issue will be resolved.

Regards
G.

EDIT:
They have only now updated their website:

Quote:
Customer Information

**NEW**
We're currently experiencing some technical issues which means that account balances are not up to date and some of our online services are currently unavailable. We are working hard to fix this and hope to have this resolved as soon as possible. Apologies for any inconvenience caused. Thank you.

Last edited by Toots; 01-07-2012 at 00:01. Reason: new info
grahambo is offline  
Thanks from:
Advertisement
20-06-2012, 12:42   #2
thebourke
Registered User
 
Join Date: Nov 2006
Location: dublin
Posts: 688
Send a message via Skype™ to thebourke
virus attack?
thebourke is offline  
20-06-2012, 14:32   #3
grahambo
Registered User
 
grahambo's Avatar
 
Join Date: Jun 2006
Location: Northside!
Posts: 1,246
who knows?
grahambo is offline  
20-06-2012, 14:32   #4
markesmith
Registered User
 
markesmith's Avatar
 
Join Date: Dec 2007
Location: Eden
Posts: 1,700
Any update on this peeps?
markesmith is offline  
20-06-2012, 14:37   #5
bizmark
Registered User
 
bizmark's Avatar
 
Join Date: Feb 2003
Location: cork city
Posts: 6,855
Send a message via MSN to bizmark
what happens to regular payments in and out on a wensday ? will they still show up once this issue is fixed
bizmark is offline  
Advertisement
20-06-2012, 14:43   #6
unclebill98
Registered User
 
Join Date: Jan 2007
Location: Cavan, Dublin, Cavan, Dublin, Cavan, Dublin...
Posts: 3,475
Still issues.

There is no change to reg payments etc, only online effected.
unclebill98 is offline  
20-06-2012, 16:31   #7
markesmith
Registered User
 
markesmith's Avatar
 
Join Date: Dec 2007
Location: Eden
Posts: 1,700
Hmmm...does that mean my salary will be in? Not seeing it at the ATM
markesmith is offline  
20-06-2012, 19:24   #8
Our man in Havana
Closed Account
 
Join Date: Nov 2001
Posts: 28,890
Has caused embarrassment to people expecting money today.
Our man in Havana is offline  
20-06-2012, 20:39   #9
midlandsmissus
Registered User
 
Join Date: Jul 2008
Posts: 3,217
I am having Ulster bank rage.

It's not just payments, every fecking thing is affected.

I was waiting on a replacement debit card, got it to today, tried to activate it online - "Sorry this service is temporarily unavailable'.

Went in to my branch to take money out, 'Sorry the system that lets us do that is not working'. Me 'So I can't even get money out of my account?'
Teller 'Well you can at the ATM". Me 'Well I can't because my card isnt activated and it wont let me do it onlne. Can you activate my card here '.

Teller: "Sorry our system that's let us do that is down'.

Me: Rage!!!!!!!!!!!!!!! Couldn't even get any money out for food!!!!!
midlandsmissus is offline  
Advertisement
20-06-2012, 22:37   #10
jg72
Registered User
 
Join Date: May 2010
Posts: 24
It is an unbelievably **** position! Was talking to a customer care person and they said UB are running their system routine between 1-3 am ... Hopefully it goes off without a hitch
jg72 is offline  
20-06-2012, 22:50   #11
thebadmonkey
Registered User
 
thebadmonkey's Avatar
 
Join Date: Sep 2009
Location: exiled to Portmarnock
Posts: 26
Send a message via MSN to thebadmonkey
ATM wasn't working either. Their customer care team were pretty abrupt as well which didn't help the mood. That said, given the abuse they have probably had to put up with I guess I can understand.

What's really frustrating me is the fact that they are quite happy to send out text me about various things but they have zero interest in keeping their customers updated. No regular updates on their site, no estimated ETA, nothing. Incredibly poor. The way they have downplayed it is also ridiculous. .. "some services are unavailable"....pfffft
thebadmonkey is offline  
Thanks from:
20-06-2012, 22:59   #12
seavill
Registered User
 
Join Date: Feb 2011
Posts: 1,143
Ulster Bank the most incompetent organisation I have ever had contact with. Only joined a month ago and the list of things that have gone wrong, people not knowing procedures, giving conflicting advice or even wrong advice, nothing surprises me at this stage even after a month
seavill is offline  
Thanks from:
20-06-2012, 23:43   #13
unclebill98
Registered User
 
Join Date: Jan 2007
Location: Cavan, Dublin, Cavan, Dublin, Cavan, Dublin...
Posts: 3,475
Quote:
Originally Posted by midlandsmissus View Post
I am having Ulster bank rage.

It's not just payments, every fecking thing is affected.

I was waiting on a replacement debit card, got it to today, tried to activate it online - "Sorry this service is temporarily unavailable'.

Went in to my branch to take money out, 'Sorry the system that lets us do that is not working'. Me 'So I can't even get money out of my account?'
Teller 'Well you can at the ATM". Me 'Well I can't because my card isnt activated and it wont let me do it onlne. Can you activate my card here '.

Teller: "Sorry our system that's let us do that is down'.

Me: Rage!!!!!!!!!!!!!!! Couldn't even get any money out for food!!!!!
Money was available in branch so not sure what happened there. Still, good have done a far better job keeping folks informed of what was happening.
unclebill98 is offline  
21-06-2012, 00:17   #14
midlandsmissus
Registered User
 
Join Date: Jul 2008
Posts: 3,217
Quote:
Originally Posted by unclebill98 View Post
Money was available in branch so not sure what happened there. Still, good have done a far better job keeping folks informed of what was happening.
I called into the branch around one pm (midlands) and he said the system that lets us withdraw money over the counter wasn't working then. He said they were literally only taking lodgements.
midlandsmissus is offline  
21-06-2012, 00:19   #15
midlandsmissus
Registered User
 
Join Date: Jul 2008
Posts: 3,217
And then when I was at the ATM trying my card as the guy on the customer service on the phone said to try it once, the woman in front of me was exclaiming that she had selected 40 euro and had only received 20 euro.


What could have affected the bank at such a large level?
midlandsmissus is offline  
Thread Closed

Thread Tools Search this Thread
Search this Thread:

Advanced Search