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grahambo · 20-06-2012, 12:15

MOD EDIT: CLICK HERE TO READ POST #291

All

Just an FYI
Part of Ulsterbank's back end systems are down.

Payments of any description to and from Ulsterbank accounts are not working and account balances are not up to date.

The problem is nationwide on both sides of the boarder.

Problem occurred during the night but was only picked up by Ulsterbank at 8am this morning.

Ulsterbank do not know when the issue will be resolved.

Regards
G.

EDIT:
They have only now updated their website:

Quote:

Customer Information

**NEW**
We're currently experiencing some technical issues which means that account balances are not up to date and some of our online services are currently unavailable. We are working hard to fix this and hope to have this resolved as soon as possible. Apologies for any inconvenience caused. Thank you.

thebourke · 20-06-2012, 12:42

virus attack?

grahambo · 20-06-2012, 14:32

who knows?

markesmith · 20-06-2012, 14:32

Any update on this peeps?

bizmark · 20-06-2012, 14:37

what happens to regular payments in and out on a wensday ? will they still show up once this issue is fixed

unclebill98 · 20-06-2012, 14:43

Still issues.

There is no change to reg payments etc, only online effected.

markesmith · 20-06-2012, 16:31

Hmmm...does that mean my salary will be in? Not seeing it at the ATM

Our man in Havana · 20-06-2012, 19:24

Has caused embarrassment to people expecting money today.

midlandsmissus · 20-06-2012, 20:39

I am having Ulster bank rage.

It's not just payments, every fecking thing is affected.

I was waiting on a replacement debit card, got it to today, tried to activate it online - "Sorry this service is temporarily unavailable'.

Went in to my branch to take money out, 'Sorry the system that lets us do that is not working'. Me 'So I can't even get money out of my account?'
Teller 'Well you can at the ATM". Me 'Well I can't because my card isnt activated and it wont let me do it onlne. Can you activate my card here '.

Teller: "Sorry our system that's let us do that is down'.

Me: Rage!!!!!!!!!!!!!!! Couldn't even get any money out for food!!!!!

jg72 · 20-06-2012, 22:37

It is an unbelievably **** position! Was talking to a customer care person and they said UB are running their system routine between 1-3 am ... Hopefully it goes off without a hitch

thebadmonkey · 20-06-2012, 22:50

ATM wasn't working either. Their customer care team were pretty abrupt as well which didn't help the mood. That said, given the abuse they have probably had to put up with I guess I can understand.

What's really frustrating me is the fact that they are quite happy to send out text me about various things but they have zero interest in keeping their customers updated. No regular updates on their site, no estimated ETA, nothing. Incredibly poor. The way they have downplayed it is also ridiculous. .. "some services are unavailable"....pfffft

seavill · 20-06-2012, 22:59

Ulster Bank the most incompetent organisation I have ever had contact with. Only joined a month ago and the list of things that have gone wrong, people not knowing procedures, giving conflicting advice or even wrong advice, nothing surprises me at this stage even after a month

unclebill98 · 20-06-2012, 23:43

Quote:

Originally Posted by midlandsmissus

I am having Ulster bank rage.

It's not just payments, every fecking thing is affected.

I was waiting on a replacement debit card, got it to today, tried to activate it online - "Sorry this service is temporarily unavailable'.

Went in to my branch to take money out, 'Sorry the system that lets us do that is not working'. Me 'So I can't even get money out of my account?'
Teller 'Well you can at the ATM". Me 'Well I can't because my card isnt activated and it wont let me do it onlne. Can you activate my card here '.

Teller: "Sorry our system that's let us do that is down'.

Me: Rage!!!!!!!!!!!!!!! Couldn't even get any money out for food!!!!!

Money was available in branch so not sure what happened there. Still, good have done a far better job keeping folks informed of what was happening.

midlandsmissus · 21-06-2012, 00:17

Quote:

Originally Posted by unclebill98

Money was available in branch so not sure what happened there. Still, good have done a far better job keeping folks informed of what was happening.

I called into the branch around one pm (midlands) and he said the system that lets us withdraw money over the counter wasn't working then. He said they were literally only taking lodgements.

midlandsmissus · 21-06-2012, 00:19

And then when I was at the ATM trying my card as the guy on the customer service on the phone said to try it once, the woman in front of me was exclaiming that she had selected 40 euro and had only received 20 euro.

What could have affected the bank at such a large level?

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20-06-2012, 12:42	#2
thebourke Registered User Join Date: Nov 2006 Location: dublin Posts: 654 Adverts \| Friends	virus attack?

20-06-2012, 14:32	#3
grahambo Registered User Join Date: Jun 2006 Location: Northside! Posts: 1,241 Adverts \| Friends	who knows?

20-06-2012, 14:32	#4
markesmith Registered User Join Date: Dec 2007 Location: Eden Posts: 1,547 Adverts \| Friends	Any update on this peeps?

20-06-2012, 14:37	#5
bizmark Registered User Join Date: Feb 2003 Location: cork city Posts: 6,531 Adverts \| Friends	what happens to regular payments in and out on a wensday ? will they still show up once this issue is fixed

20-06-2012, 14:43	#6
unclebill98 Registered User Join Date: Jan 2007 Location: Cavan, Dublin, Cavan, Dublin, Cavan, Dublin... Posts: 3,198 Adverts \| Friends	Still issues. There is no change to reg payments etc, only online effected.

20-06-2012, 16:31	#7
markesmith Registered User Join Date: Dec 2007 Location: Eden Posts: 1,547 Adverts \| Friends	Hmmm...does that mean my salary will be in? Not seeing it at the ATM

20-06-2012, 19:24	#8
Our man in Havana Closed Account Join Date: Nov 2001 Posts: 28,890 Adverts \| Friends	Has caused embarrassment to people expecting money today.

20-06-2012, 20:39	#9
midlandsmissus Registered User Join Date: Jul 2008 Posts: 3,191 Adverts \| Friends	I am having Ulster bank rage. It's not just payments, every fecking thing is affected. I was waiting on a replacement debit card, got it to today, tried to activate it online - "Sorry this service is temporarily unavailable'. Went in to my branch to take money out, 'Sorry the system that lets us do that is not working'. Me 'So I can't even get money out of my account?' Teller 'Well you can at the ATM". Me 'Well I can't because my card isnt activated and it wont let me do it onlne. Can you activate my card here '. Teller: "Sorry our system that's let us do that is down'. Me: Rage!!!!!!!!!!!!!!! Couldn't even get any money out for food!!!!!

20-06-2012, 22:37	#10
jg72 Registered User Join Date: May 2010 Posts: 24 Adverts \| Friends	It is an unbelievably **** position! Was talking to a customer care person and they said UB are running their system routine between 1-3 am ... Hopefully it goes off without a hitch

20-06-2012, 22:50	#11
thebadmonkey Registered User Join Date: Sep 2009 Location: exiled to Portmarnock Posts: 26 Adverts \| Friends	ATM wasn't working either. Their customer care team were pretty abrupt as well which didn't help the mood. That said, given the abuse they have probably had to put up with I guess I can understand. What's really frustrating me is the fact that they are quite happy to send out text me about various things but they have zero interest in keeping their customers updated. No regular updates on their site, no estimated ETA, nothing. Incredibly poor. The way they have downplayed it is also ridiculous. .. "some services are unavailable"....pfffft

20-06-2012, 22:59	#12
seavill Registered User Join Date: Feb 2011 Posts: 612 Adverts \| Friends	Ulster Bank the most incompetent organisation I have ever had contact with. Only joined a month ago and the list of things that have gone wrong, people not knowing procedures, giving conflicting advice or even wrong advice, nothing surprises me at this stage even after a month

21-06-2012, 00:19	#15
midlandsmissus Registered User Join Date: Jul 2008 Posts: 3,191 Adverts \| Friends	And then when I was at the ATM trying my card as the guy on the customer service on the phone said to try it once, the woman in front of me was exclaiming that she had selected 40 euro and had only received 20 euro. What could have affected the bank at such a large level?