Tech Support for Aritech Alarm systems

djm1 · 20-11-2008 11:49pm #1

Hi - does anybody know if Aritech (or whatever they are now known as) have a technical support hel desk number or website or email address.
I have a problem with an Aritech CS350 control panel.

DJM1

rx8 · 21-11-2008 12:32am

Hi,
I have an aritech control panel on my alarm system and technical support can be got from;

GE Interlogix Ireland Ltd.
Unit 2008, Orchard Avenue,
City West Business Campus,
Naas Road,Dublin 24.

Customer Hotline Number is; (01) 4699750

Hope this helps.

Lex Luthor · 21-11-2008 12:27pm

whats the problem...maybe somebody on here can help?

Agent 86 · 22-11-2008 11:45am

Hi Guys,

New to Boards.ie, so if this isn't the place to post this, apologies in advance...

have an Aritech CS350 House Alarm installed, recently did some DIY work which required me to move one of the sensors. I only seemingly have a 4-digit user code for the system which just allows me to arm/disarm it, so I couldn't disable or power down the unit when I moved the PIR sensor... anywise, long story short, I moved the sensor, re-wired it as it originally was and since then the alarm doesn't work. I get "Tamper" errors in ALL the zones in the house now... I'm trying to get a master code off the security company anywise, but said I'd see if anybody on here has any suggestions for me?

Thanks in Advance,

M.J.

Lex Luthor · 22-11-2008 2:38pm

Agent 86 wrote: »

Hi Guys,

New to Boards.ie, so if this isn't the place to post this, apologies in advance...

have an Aritech CS350 House Alarm installed, recently did some DIY work which required me to move one of the sensors. I only seemingly have a 4-digit user code for the system which just allows me to arm/disarm it, so I couldn't disable or power down the unit when I moved the PIR sensor... anywise, long story short, I moved the sensor, re-wired it as it originally was and since then the alarm doesn't work. I get "Tamper" errors in ALL the zones in the house now... I'm trying to get a master code off the security company anywise, but said I'd see if anybody on here has any suggestions for me?

Thanks in Advance,

M.J.

default code for the CS350 is 1278

it might never have been changed

Allabaah · 24-11-2008 12:46pm

Agent 86,

I have found both the installation manual & the user manual for the Aritech CS250 on line at the following address

http://www.guardianalarms.net/home_security_manuals/home_security_manuals_aritech.htm

Unfortunately the document for the CS 250 is a scanned version so you can just find a keyword! However I have found them invaluable

Lex Author's advice is sound as my hadn't changed and I wasn't willing to pay a savage call out fee to fix an relatively minor issue.

Good luck!

/A

murphaph · 25-11-2008 2:36pm

Aritech panels can always be defaulted back to factory settings (which will mean 1278 works) but this of course means reprogramming all the zones again. This may not be a big job and of course will be cheaper than a call out. Each panel has a particular way to reset it and it involves removing the PCB mounted battery from the CMOS memory.

djm1 · 29-11-2008 11:54pm

Thanks to RX8 for the contact details above - I'll take Lex Luther up on his suggestion - here's a brief description of my problem

I have and aritech cs350 alarm system/ All zones work ok and the system can be armed and disarmed ok. The problem is that it keeps blowing either the F2 or F3 fuse when I try to test the system. If I arm the system and then open one of the zones, insteabd of the inernal or external bells sounding, either the F2 or F3 fuser blows. I've disconnected both internal and external bells and bought a new internal bell to check if this was the fault but the same thing is happening - fuse blowing. Any ideas?

murphaph · 30-11-2008 12:58am

I can't recall what the spec is but make sure if slow-blow fuses are specified that they are in place-fast blow fues will keep blowing if used in the wrong app.

rumbleweed · 09-01-2009 7:27pm

I am trying to replace several very old ( 20 years) Airtech smoke and fire detectors. I can not figure out how to remove them from the mounting plate. There appears to be a small tab/lever on the black mounting base but not sure if this gets pushed pulled and then if detector turns or pulls straight off. Anyone ??

KoolKid · 15-01-2009 11:55am

murphaph wrote: »

Aritech panels can always be defaulted back to factory settings (which will mean 1278 works) but this of course means reprogramming all the zones again. This may not be a big job and of course will be cheaper than a call out. Each panel has a particular way to reset it and it involves removing the PCB mounted battery from the CMOS memory.

Chances are if the engineer code has been changed the panel has also been engineer locked. The CS350 does not have a PCB mounted battery.
To try default the panel remove the link marked LK1 near the centre of the PCB, remove all power mains & battery.
Reconnect mains power & replace link
If defaulted the panel should power up with the language select screen
(eng arrow up 1) user code will be 1122 & engineer code will be 1278
If the panel does not default using this method then it has been engineer locked

djm1 wrote: »

Thanks to RX8 for the contact details above - I'll take Lex Luther up on his suggestion - here's a brief description of my problem

I have and aritech cs350 alarm system/ All zones work ok and the system can be armed and disarmed ok. The problem is that it keeps blowing either the F2 or F3 fuse when I try to test the system. If I arm the system and then open one of the zones, insteabd of the inernal or external bells sounding, either the F2 or F3 fuser blows. I've disconnected both internal and external bells and bought a new internal bell to check if this was the fault but the same thing is happening - fuse blowing. Any ideas?

It sounds like there is a short circut on the internal and/or external bell
disconnect both of these & power up the system. Connect internal,external & strobe one by one to see which causes the fuse to blow.

WRT the smoke detectors its usually a case of pressing the tab in & rotating the detector off the base, dont be afraid of damaging the base if your replacing the detector you can easily replace the base also.

Rena09 · 31-08-2009 10:43am

Hi All

Im wondering if anyone her can help me - we moved into a house that had an aritech alarm already. We do not have the code to arm or disarm the alarm. I have tried to use the ,manual and re set but it doesnt work. Can anyone give me some advise. The call out fee is €150.00 or therabouts ...... ????? Id appreciate the help:)

KoolKid · 31-08-2009 2:39pm

Shop around. Call outs will vary . But you should be able to get a call out to reset the panel & a full service for under €100.
Where are you located?

Rena09 · 31-08-2009 3:08pm

Hiya im in blanchardstown

KoolKid · 31-08-2009 3:33pm

PM me your number if you want us to take a look at it for you.

sharkman · 11-10-2009 12:29pm

Guys , I'm getting "BYPASS 14 CALL ENGINEER "error on my alarm . Any ideas ?

KoolKid · 11-10-2009 1:33pm

Call Engineer 14 refters to a tamper on a perimiter zone.
Either a short circut or the circut open.
First thing I would look for is a sensor lid knocked off or loose.

cd76 · 26-10-2009 6:47pm

Hi,

I have an Aritech CS350 and have recently had new windows installed. I reattached the sensors to the window frame but now I get Open zone for both the downstairs and upstairs zones. Can anyone help.

To re-attach the sensors I opened them up and screwed the base plate to the frame and then screwed the cover back on.

many thanks

KoolKid · 26-10-2009 9:01pm

Certain sensors have an arrow. It would be on the side of the sensor head make sure that is pointing up. If you are using Aritech Sensors ensure the writing on the sensor head is horizontal.

stedeb · 20-02-2010 1:45pm

hi all sorry for bringing this thread up
thanks for any help in advance.
here is my problem
have an aritech (not sure of the model) alarm
getting work done in house at the moment
the alarm has gone off past few nights with a g3 and g4 upstairs windows
only thing changed is insulation and new window boards
sensors not detached for this
i have the eng code but have no manual
i went through and wrote down all the menus etc )

i went to user attributes and on user 1 allowed in(inhibit )
i checked the setting for that zone to allow inhibit
problem is
i am trying to inhibit that zone when setting alarm but it will not allow me (inhibit not allowed)

is this because when setting the alarm there is no open zones so no inhibit is required
any suggestions appreciated
thanks
ste

KoolKid · 20-02-2010 2:30pm

In engineer mode goto Zones- Attributes - check. IN is displayed for that zone. Do. The same for Users - Codes - Code Attributes.

stedeb · 20-02-2010 3:08pm

hi kk #i have checked
both are marked with in
i have 2 users will both be required to have in

should i be able to inhibit zone if i need to

also if electrician wants to take off box on windo do i need to put it in engineer mode
how is this done
thanks
ste

KoolKid · 20-02-2010 3:15pm

Whatev code you want to be able to use to inhibit must have the required attribute.
Once the system is an any part of the engineer menu tampers are disabled.
Engineer code followed by arrow down.

stedeb · 20-02-2010 3:19pm

noted kk thanks
ill try it agian later as workers here at the mo and cant close the front door yet

also if i want to inhibit upstairs window should i be able to ?
thanks

KoolKid · 20-02-2010 4:08pm

You can inhibit any zone that has the IN attribute applied.

stedeb · 20-02-2010 4:12pm

thanks koolkid
ill try it later
i noticed when turning off alarm it says system disarmed then asks finished ???
this has only shown up since i was at the menus checking out if in was on things
what could it be
thanks

KoolKid · 20-02-2010 4:24pm

If you have appied more attributes to a user code and you are setting / unsetting the system in short periods of time it may ask are you finishd after disarming. Its nothing to worry about. Even if you don't answer it will take it as yes after a short period of time.

stedeb · 20-02-2010 4:54pm

noted thanks koolkid
i was doing in short space
thanks for your help

stedeb · 21-02-2010 7:40pm

hi koolkid
i tried to inhibit the zone earlier and it did not allow
it is the cs-350 model (any idea where to find the manual online?)
any ideas i have tried it with back door open as if there is a problem but it says not allowed

also the finished? is still showing now all the time

thanks
ste

KoolKid · 21-02-2010 7:49pm

What error are you getting when trying to inhibit?
Are you going into user menu > Inhibit .....

stedeb · 21-02-2010 8:05pm

hi koolkid

when i do 0down 7 for part gaurd
then press up arrow it asks inhibit zone
i pick 04 for upstairs windows
it just says not allowed

i have a pir in hallway and that is inhibited for part gaurd automatically
thanks
ste

KoolKid · 21-02-2010 8:10pm

You need to enter your code. Inhibit is not allowed with quick codes.
Enter User code screen displays Arm Menu
Press arrow down screen displayes Inhibit
Press correct key , screen displays No Inhibits
Enter zone number screen display inhibit ** (zone number)
Press correct key screen displays is inhibited

stedeb · 21-02-2010 8:17pm

hi koolkid
so if i am setting it at night when we are in i normally do partgaurd that turns alarm on without the pir
so i need to set it using full code then inhibit the pir and the upstairs window is this correct
thanks ste

KoolKid · 21-02-2010 8:20pm

Correct Inhibit the zone first. You can exit the menu & then use 0 arrow down 7.
Did you get my PM?

stedeb · 21-02-2010 8:25pm

hi kool kid
noted i never set with full code
arm menu etc
done it now and it goes through menu as you have here spot on

it allows to inhibit that zone
should this clear when you turn alarm off so that it normal set

got your om thanks just waiting to download in free user
thanks for your valuable help

ste

KoolKid · 21-02-2010 9:40pm

stedeb wrote: »

it allows to inhibit that zone
should this clear when you turn alarm off so that it normal set

Inhibits clear after one arm/disarm cycle.

kbrennan · 27-03-2010 4:34pm

Am new to boards. Would appreciate advice on Arirech CS 350. Problem is that when arming system it gets as far as "Leave Now" and never progresses further. So if i return home an hour later it still says Leave Now and is still giving high pitched buzz - i.e. it never armed. Any advice welcome please.

Jnealon · 27-03-2010 5:23pm

Sounds like a faulty front door sensor/contact.
A service will sort this

KoolKid · 28-03-2010 1:50pm

Jnealon wrote: »

Sounds like a faulty front door sensor/contact.
A service will sort this

Yes I would say the front door contact is staying open & exit fault is set to buzzer.
Close all zones & press arrow down twice.
Tell me what displays.

kbrennan · 28-03-2010 4:24pm

It says "All Zones Closed"

Thanks Koolkid

KoolKid · 28-03-2010 5:51pm

kbrennan wrote: »

It says "All Zones Closed"

Thanks Koolkid

Probably intermittent. Try if a few times after opening and closing the door. Also try part set and quick set.

kbrennan · 28-03-2010 8:13pm

koolkid wrote: »

Probably intermittent. Try if a few times after opening and closing the door. Also try part set and quick set.

Tried a few times - still All Closed. Quick set works OK. Part set gets stuck at the leave now stage and the buzzer just like the full set.

KoolKid · 28-03-2010 8:19pm

Strange if everyzone is staying closed. Hard to diagnose further without looking at it.
Are you sure you are not getting quick set & part set mixed up?

kbrennan · 28-03-2010 9:05pm

koolkid wrote: »

Strange if everyzone is staying closed. Hard to diagnose further without looking at it.
Are you sure you are not getting quick set & part set mixed up?

0 down arrow 5 works. 0 down arrow 7 does not

KoolKid · 28-03-2010 10:50pm

And arrow down twice never shows anything open?
Without looking at this panel directly its hard to advise further.
0 arrow down 5 should be the same as 0 arrow down 4 (full set)
However. can you check one more thing? Set the system, 0 arrow down 5, when armed open the front door. The entry time should start. Let the timer run down & see if the bells activate.

kbrennan · 29-03-2010 11:18pm

koolkid wrote: »

And arrow down twice never shows anything open?
Without looking at this panel directly its hard to advise further.
0 arrow down 5 should be the same as 0 arrow down 4 (full set)
However. can you check one more thing? Set the system, 0 arrow down 5, when armed open the front door. The entry time should start. Let the timer run down & see if the bells activate.

Have tried that and bells do activate. Thanks for your advice anyway.

altor · 29-03-2010 11:48pm

kbrennan wrote: »

Have tried that and bells do activate. Thanks for your advice anyway.

Have you tried powering down the panel and powering it back up ?

kbrennan · 30-03-2010 12:13am

altor wrote: »

Have you tried powering down the panel and powering it back up ?

Have not tried that - how do you do that?

kbrennan · 30-03-2010 12:14am

altor wrote: »

Have you tried powering down the panel and powering it back up ?

Have not tried that - how do I do that?

Jnealon · 30-03-2010 6:55am

At the risk of electrocuting yourself you should get sombody out to service your alarm

altor · 30-03-2010 9:02pm

kbrennan wrote: »

Have not tried that - how do I do that?

To power down the panel, turn off the mains, open the lid on the panel, disconnect the battery. Wait 15 seconds, connect the battery, put on lid, turn back on the mains. Always be careful when using electricity. You will know the panels electricity is gone as the power light on the keypad should flash after you turn off the mains but as i said be careful.

Tech Support for Aritech Alarm systems

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