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200 mins, 200 texts 1gb data - €15

1…1011121315

Comments

  • #702
    Mezcita
    Registered Users, Registered Users 2 Posts: 2,328 ✭✭✭Mezcita


    johnny_adidas wrote: »
    Shssshh already. Can the mods move this back to obscurity for all our sakes? Pretty please?

    Disagree. We need someone who joined this plan early to confirm if/when they get billed the full €30 amount.


  • #703
    bryaner
    Registered Users, Registered Users 2 Posts: 3,181 ✭✭✭bryaner


    Well I'm ringing them today as my year is up next month, if the tarrif goes up to €30.50 it's 30 days notice for meteor good bye


  • #704
    Berty
    Registered Users, Registered Users 2 Posts: 26,152 ✭✭✭✭Berty


    Mezcita wrote: »
    Disagree. We need someone who joined this plan early to confirm if/when they get billed the full €30 amount.

    I'm not waiting for that to happen. I'm going to change the contract before that happens.

    Here is the transcript(some of it) of the chat with some things omittied for the normal reasons.
    Meteor wrote:
    Mags: Your next bill was issued on the 5th November and it is for €15.25.
    ME: Okay, I mean what will my bill amount to in January after the 12 months expire?
    Mags: XX, you are on 30 days contract, not 12 months contract. Your contract renews itself each month and you can change it at any stage to a different one.
    ME: So in January I will continue to receive 200 minutes, 200 texts and 1gb of data? I'm asking this question so that IF in January I get bumped onto a €30.50 bill then I can show somebody the transcript of this interaction between us.
    Mags: All right, you are asking me about the discount you have- I understand it now. That discount will be gone on the 16th December.
    Mags: The discount had been added on the 16th December 2011.
    ME: So, again, what will my bill be on in January?
    Mags: Your bill in January will be 30 euro per month.
    ME: So I need to cancel my contract today and rejoin for 15.25 per month basically.
    Mags: To cancel the contract you would need to call our customer care on 1905 and speak to cancellations department, as they need to speak to you as the account holder.
    Mags: Cancellations are open 9.00-17.30 Monday to Friday.
    ME: Okay then. On Meteor.ie it says Bill Pay Sim from €15.25 per month but when I click on it the cheapest one is 20.33 per month. How so?
    Mags: I have checked it for you and it looks like, that your plan, which you have now, is not available anymore.
    ME: It's on the Meteor homepage though saying it is available.
    Mags: It might be available in our stores still, but not online. That might be the case.
    ME: No, it says "Get your Free Sim Now" and also on another page says "plans from 15.25 View Sim Only Plans(click)". It's online obviously. Check your own website. Go to Meteor.ie and click on Plans and on Bill Pay.
    Mags: Yes, I did check it- when you click on that, it does not show the plan. I will report that error on the website to our online team. Is there anything else I can help you with today?


  • #705
    RATM
    Closed Accounts Posts: 3,591 ✭✭✭RATM


    Elessar wrote: »
    So....since this is up....what are the best deals that could compare with this?

    Any network

    I'm interested to find out the same too as am going to go sim only in the next week. The €15 offer is well gone so what would be the next best thing on the other networks? Any codes knocking about ?


  • #706
    nava
    Registered Users, Registered Users 2 Posts: 4,739 ✭✭✭nava


    RATM wrote: »
    I'm interested to find out the same too as am going to go sim only in the next week. The €15 offer is well gone so what would be the next best thing on the other networks? Any codes knocking about ?

    It will depend on each user, how many calls, text and data you need.

    Meteor other 30 days plan are ok.

    Three.ie €20 top-up as ready to go is good, all you can eat data. unlimited txt to all networks, included call to three users, no calls included during the week but free at weekend.

    48.ie €20 all calls, text and a few gigs of data.


  • #707
    uck51js9zml2yt
    Closed Accounts Posts: 18,268 ✭✭✭✭uck51js9zml2yt


    Beer Baron wrote: »
    I'm not waiting for that to happen. I'm going to change the contract before that happens.

    Here is the transcript(some of it) of the chat with some things omittied for the normal reasons.


    I was onto them today and was told there is no expirey on the 15.25 per month.
    I have the chat log if they cause problems.


  • #708
    zenit
    Registered Users Posts: 78 ✭✭zenit


    My wife had the €20 offer until this month, when the price reverted to €30 a month. She called today to cancel and was offered the €15 deal. It's still there, at least for existing customers.


  • #709
    DermoMIO
    Registered Users Posts: 498 ✭✭DermoMIO


    remember when this offer came into effect they refused to give me the 15 offer as it was for "new customers only" was happy enough to get the 20 deal if my bill goes back up to 30 ill give them a months notice and move to 3. dont use any of what i get so no need to stick with them


  • #710
    Berty
    Registered Users, Registered Users 2 Posts: 26,152 ✭✭✭✭Berty


    Kayla Damaged Theology wrote: »
    I was onto them today and was told there is no expirey on the 15.25 per month.
    I have the chat log if they cause problems.

    I have been in PM's with the "Talk to Meteor" section of boards.ie and I can confirm they have facilitated something for me and my partner on the 15.25 a month tariff. I cannot divulge the PM, such is a PM, but they will "work with you" on the tariff you are on.

    I'd start there. I messaged "Colm".


  • #711
    peckerhead
    Registered Users, Registered Users 2 Posts: 3,383 ✭✭✭peckerhead


    I've just left 'em for 48. It's a no-brainer unless you need data roaming, which I don't.

    For those who want to stay with Meteor, first give them your 30 days' notice in writing, wait a couple of days and then ring up and ask to be put through to the cancellations department. Ask them to confirm that they've received your written notice, then ask them if they're prepared to extend your deal — this will mean a new 12-month contract, though.

    The T&C are the only thing that is legally enforceable; don't pay any attention whatever to what their "customer care" apes tell you, verbally or in online chat.
    On expiry of the Term [i.e. your billpay contract], either party may terminate this Agreement on the giving of 30 days written notice and, in the absence of such notice this Agreement shall be deemed to continue on from month to month based on the Terms and Conditions herein.


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  • #712
    Zab
    Registered Users, Registered Users 2 Posts: 1,931 ✭✭✭Zab


    We're currently on a 1 month contract, not a 12 month one


  • #713
    wingnut
    Registered Users, Registered Users 2 Posts: 1,939 ✭✭✭wingnut


    Zab wrote: »
    We're currently on a 1 month contract, not a 12 month one

    On the 15 euro deal atm. Debating a switch to emobiles offer for 22 euro 300 mins 300 texts and 2gb data. Only really use data.


  • #714
    spud65
    Registered Users Posts: 116 ✭✭spud65


    emailed them 2 weeks ago to cancel my bill lite €15 as the year was up, they had previously told me it was no longer available. rang them today just to check an make sure it was going to be cancelled, told them i was movin to lycamobile an guess what? it's still available so signed up and they even going to refund the diff for the month i was charged full price for:p.


  • #715
    A Law
    Registered Users, Registered Users 2 Posts: 889 ✭✭✭A Law


    My €5 credit expired this month, rang them up and she said that she'd have my €5 refunded next month and the credit reapplied to my bill. No problems what so ever. Thank you Jenn!


  • #716
    groom
    Registered Users, Registered Users 2 Posts: 1,104 ✭✭✭groom


    Thanks for the headsup. It made me check my account and it had lapsed for one of my accounts. I rang 1905 and brought this up with the CCR and without any sort of argument she reapplied it and gave me €15 credit because the direct debit had already taken the extra amount.


  • #717
    witnessmenow
    Registered Users, Registered Users 2 Posts: 7,198 ✭✭✭witnessmenow


    groom wrote: »
    Thanks for the headsup. It made me check my account and it had lapsed for one of my accounts. I rang 1905 and brought this up with the CCR and without any sort of argument she reapplied it and gave me €15 credit because the direct debit had already taken the extra amount.

    Did you get the €15 discount re-applied? I rang them today and they would only give me €10 off, even went as far as the retention department (who are fairly on the ball with other companies plans etc also had average usage stats etc)


  • #718
    uck51js9zml2yt
    Closed Accounts Posts: 18,268 ✭✭✭✭uck51js9zml2yt


    they put me back on 20 pm ...is the 15€ offer on? with 1 gb internet.

    I see it now has none include!


  • #719
    A Law
    Registered Users, Registered Users 2 Posts: 889 ✭✭✭A Law


    My bill came by text as 20.33. I don't have the actual bill as its at home. I have a €10 and €5 discount. I presumed I lost the €5 discount after 12 months and rang them up. She said she'd reimburse me the €5 I'd lost and reapply the €5 discount. She was the first person I got on to. I presume I now have the 200 texts minutes and 1gb data


  • #720
    groom
    Registered Users, Registered Users 2 Posts: 1,104 ✭✭✭groom


    witnessmenow wrote: »
    Did you get the €15 discount re-applied? I rang them today and they would only give me €10 off, even went as far as the retention department (who are fairly on the ball with other companies plans etc also had average usage stats etc)

    That's what girl said. Hopefully its all work out that way


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  • #721
    T-b0n3
    Registered Users, Registered Users 2 Posts: 3,459 ✭✭✭T-b0n3


    Yea my bill came to €25 for the first time last month (Normally €15). SO I rang up and with out any problems they reverted me back to the €15 and refunded me the difference for my last bill. Happy days.


  • #722
    cookiemonst3r
    Registered Users Posts: 238 ✭✭cookiemonst3r


    Ugh, I just rang them and the guy wouldn't give me my 15euro plan back. I was going to threaten to cancel but I was afraid he was actually going to go through with it, and then I wouldn't have any plan.


  • #723
    T-b0n3
    Registered Users, Registered Users 2 Posts: 3,459 ✭✭✭T-b0n3


    cookiemonst3r wrote: »
    Ugh, I just rang them and the guy wouldn't give me my 15euro plan back. I was going to threaten to cancel but I was afraid he was actually going to go through with it, and then I wouldn't have any plan.

    I'd ring again and hope to get through to some one else who will do it for you. I thought I'd have to fight a little to get it, but I just asked and they did it no bother.


  • #724
    cookiemonst3r
    Registered Users Posts: 238 ✭✭cookiemonst3r


    T-b0n3 wrote: »
    I'd ring again and hope to get through to some one else who will do it for you. I thought I'd have to fight a little to get it, but I just asked and they did it no bother.

    I thought about doing that alright. I didn't even bother asking the guy because he told me outright that the offer was up and he couldn't put it back on for me. I've just PM'd someone on the Meteor forum, so hopefully he'll get back to me soon!


  • #725
    johnny_adidas
    Registered Users, Registered Users 2 Posts: 1,977 ✭✭✭johnny_adidas


    rang earlier, managed to get it back down to 20 but not the €15 as that offer was over. didnt take much, just explained my bill was more expensive than last few months and they said they'd check if they could put me on lowest tarrif which they did. better than nothing i guess.


  • #726
    shivers27
    Registered Users, Registered Users 2 Posts: 364 ✭✭shivers27


    I too was reverted back to the full price of 30 euro. Rang Meteor last week and was told, no problem,that they would put me back to the 15 euro plan. Checked my on line banking and 30 euro taken by Meteor. Have emailed Meteor there and waiting for reply ...


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  • #727
    kc66
    Registered Users, Registered Users 2 Posts: 2,267 ✭✭✭kc66


    I dont look at my bills immediately, just pay whatever it is every 3-4 months. Happened to look at the bills today, no discount last month, only €5 discount the month before. Called them and they said they will give me €25 credit. Very sneaky.


  • #728
    cookie1977
    Registered Users, Registered Users 2 Posts: 6,794 ✭✭✭cookie1977


    kc66 wrote: »
    I dont look at my bills immediately, just pay whatever it is every 3-4 months. Happened to look at the bills today, no discount last month, only €5 discount the month before. Called them and they said they will give me €25 credit. Very sneaky.

    You wait 3-4 months before paying a bill?


  • #729
    kc66
    Registered Users, Registered Users 2 Posts: 2,267 ✭✭✭kc66


    cookie1977 wrote: »
    You wait 3-4 months before paying a bill?

    Yes, Im a bit lazy when it comes to this stuff. They used to cut me off but not anymore!


  • #730
    seamey beag84
    Registered Users Posts: 247 ✭✭seamey beag84


    Can u only get this price if u were on it last year? I'm on the same deal but I'm paying 20 a month. Also, my first bill was 25 so I'd give it another bill to see if changes for those that were billed wrong.


  • #731
    um7y1h83ge06nx
    Closed Accounts Posts: 5,029 ✭✭✭um7y1h83ge06nx


    They did say this:

    http://www.boards.ie/vbulletin/showpost.php?p=81726331&postcount=1
    Hi Everyone,

    There are a lot of promotions a deals offered with the Sim Only plans.
    The half price discount is offered for 12 months then after that the original price will take effect of €30.50.

    If you signed up to the plan for €15.25 is offered for life then it will continue on as normal.

    If you like to send me a PM with your phone number and PIN I can organize a callback from our Sales Team and see what can be offered.

    Thanks - Colm


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  • #732
    Kajor
    Registered Users Posts: 234 ✭✭Kajor


    I just rang them there after getting a bill for €30.50
    I had no problem getting changed back to €15.25 and getting a refund for the overcharged amount.

    I hope the next bill in reflects this :D


  • #733
    IMightKnow
    Registered Users, Registered Users 2 Posts: 130 ✭✭IMightKnow


    Kajor, (Or anyone else who got them to agree to go back to €15)

    Do you by any chance know who you were talking to who agreed to it? My friend was told it would continue without doing anything and then got the full bill and is having trouble getting them to get her back on €15.


  • #734
    Mezcita
    Registered Users, Registered Users 2 Posts: 2,328 ✭✭✭Mezcita


    IMightKnow wrote: »
    Kajor, (Or anyone else who got them to agree to go back to €15)

    Do you by any chance know who you were talking to who agreed to it? My friend was told it would continue without doing anything and then got the full bill and is having trouble getting them to get her back on €15.

    I'm on the same plan from last year.

    Your best bet is to ring up customer care and ask to speak with somebody from the customer retention department. I explained the scenario to the guy they put me through to and he applied the discount for another year.


  • #735
    fisherking
    Registered Users, Registered Users 2 Posts: 374 ✭✭fisherking


    I was told no problem in changing back
    The bill however has dropped only to 20
    Just of the phone and I have been assured that nobody is back on the 15.25 a month
    It's just not possible!
    Why is everybody lying here !!!!???


  • #736
    witnessmenow
    Registered Users, Registered Users 2 Posts: 7,198 ✭✭✭witnessmenow


    fisherking wrote: »
    I was told no problem in changing back
    The bill however has dropped only to 20
    Just of the phone and I have been assured that nobody is back on the 15.25 a month
    It's just not possible!
    Why is everybody lying here !!!!???

    Do you really believe Meteor over people here!?

    I was only put down to the €20 plan too, but I certainly don't doubt people who said they got down to €15


  • #737
    antodeco
    Registered Users, Subscribers, Registered Users 2 Posts: 13,585 ✭✭✭✭antodeco


    fisherking wrote: »
    I was told no problem in changing back
    The bill however has dropped only to 20
    Just of the phone and I have been assured that nobody is back on the 15.25 a month
    It's just not possible!
    Why is everybody lying here !!!!???

    I think you may owe an apology for the people here after calling them liars.....


  • #738
    Tar.Aldarion
    Moderators, Science, Health & Environment Moderators, Social & Fun Moderators, Society & Culture Moderators Posts: 60,104 Mod ✭✭✭✭Tar.Aldarion


    fisherking wrote: »
    I was told no problem in changing back
    The bill however has dropped only to 20
    Just of the phone and I have been assured that nobody is back on the 15.25 a month
    It's just not possible!
    Why is everybody lying here !!!!???

    Rofl, definitely believe the people that want money out of you and not the people here...


  • #739
    brozio7
    Registered Users Posts: 78 ✭✭brozio7


    fisherking wrote: »
    I was told no problem in changing back
    The bill however has dropped only to 20
    Just of the phone and I have been assured that nobody is back on the 15.25 a month
    It's just not possible!
    Why is everybody lying here !!!!???

    This is a transcript of an online chat with meteor 2 days ago....

    I am the red text, meteor rep is black.

    ous1ur.jpg


  • #740
    jaggiebunnet
    Registered Users Posts: 1,359 ✭✭✭jaggiebunnet


    just got the 50% off reapplied to my bill too and the additional charge removed from latest bill. 15 euro again happy days!


  • #741
    Idbatterim
    Registered Users, Registered Users 2 Posts: 17,853 ✭✭✭✭Idbatterim


    hey guys! the E20 deal says limited time only and I have a month left on existing contract, wondering should I just get it now and to hell with the extra E20?


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  • #742
    Fresh Pots
    Closed Accounts Posts: 4,234 ✭✭✭Fresh Pots


    brozio7 wrote: »
    meteor) rep is black.

    Let's leave race out of this! :-)


  • #743
    fisherking
    Registered Users, Registered Users 2 Posts: 374 ✭✭fisherking


    What's the scarcasm emoticon??

    fisherking wrote: »
    I was told no problem in changing back
    The bill however has dropped only to 20
    Just of the phone and I have been assured that nobody is back on the 15.25 a month
    It's just not possible!
    Why is everybody lying here !!!!???


  • #744
    Hogzy
    Registered Users, Registered Users 2 Posts: 7,544 ✭✭✭Hogzy


    Was on the €15 plan and it auto reverted to €25 last month. Called up to be put on the €20 plan and they wouldnt do it. FFS like what is with the inconsistency?


  • #745
    Kajor
    Registered Users Posts: 234 ✭✭Kajor


    There was a €15.25 for Life offer. I'd say that's part of the problem. If you didn't avail of this offer then it's likely that you are not going to get them to allow you to reduce your bill. However don't let that stop you calling them and asking for the Customer Retention Section where you can get to argue your case.


  • #746
    cookiemonst3r
    Registered Users Posts: 238 ✭✭cookiemonst3r


    I wasn't allowed to go back onto the 15e plan either. Told them I was going to switch networks and they didn't care.


  • #747
    Soarer
    Registered Users, Registered Users 2 Posts: 8,922 ✭✭✭Soarer


    fisherking wrote: »
    What's the scarcasm emoticon??

    /sarc


  • #748
    MagicMarker
    Banned (with Prison Access) Posts: 32,865 ✭✭✭✭MagicMarker


    Rang them up there, put me back on the €15 plan, no bother.


  • #749
    Doodoo
    Registered Users, Registered Users 2 Posts: 430 ✭✭Doodoo


    Started on the €15 plan (€5 discount and €10 discount on bill) in jan 12 and in jan 13 my bill went up to €20 (only €10 discount applied on bill). Rang up and they added the €5 discount again which brought my bill back down to €15 and gave me €10 credit on my account for my trouble. They also said i may have to ring them back up if the €10 discount disappears off the bill. Each discount only stays on the account for 12 months. Just got my bill and its gone back up to €25 (only €5 discount applied on bill). Rang them up and they added the €10 discount back on to my bill so now i'm back to €15 per month.

    The person i talked to this time said these discounts wont be applied again when they run out but maybe it depends on who you talk to.


  • #750
    ch750536
    Registered Users, Registered Users 2 Posts: 3,736 ✭✭✭ch750536


    Not only did they just renew & refund for the last month, they also agreed to send me out a replacement phone while mine is out the be repaired. This was my own phone I bought from Ibood so over the moon with that. Well done meteor.


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  • #751
    Owen_S
    Registered Users, Registered Users 2 Posts: 1,211 ✭✭✭Owen_S


    Isn't 48 still cheaper?


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