Lidl refund and customer relations

04-07-2012 5:11pm

mrjoneill wrote: »

Dont go along with that the original poster states it was that supermarket brand so where is the issue like. I see it as selling a defective good without any rtn date within reason as for replacement she states she sough this without success. Where is the customer in all this I ask its like a Lidl open day here all online posting and making it all seem so good.:D:D:D

the customer walked into a shop, demanded a refund without a receipt, the manager decided to be nice and give her one
the customer then starts going on about their rights bla bla bla of which they actually had none
the end

fasttalkerchat · 04-07-2012 5:14pm

mrjoneill wrote: »

Dont go along with that the original poster states it was that supermarket brand so where is the issue like. I see it as selling a defective good without any rtn date within reason as for replacement she states she sough this without success. Where is the customer in all this I ask its like a Lidl open day here all online posting and making it all seem so good.:D:D:D

She was entitled to a replacement but wanted a refund. She was given one.
She claims that she paid more than the refund was for but has no receipt to back this up.

mrjoneill · 04-07-2012 5:14pm

Deleted User wrote: »

Could you clarify what you mean by the part in bold?

I find it amusing that you actually say in your post that you've always perceived Lidl to be customer orientated and friendly, and based on one thread on the Internet by a person you don't know, your opinion has changed. Very strange. I tend to form my own opinions on my own experiences.

all my gf knows of toilet seat is to put it down and prob lift it lol.
Its a trivial issue which good customer relations would solve on the spot and it 5 or 6 Euro which they would make from a few small items. My policy would be keep on to customers simple as that.

mrjoneill · 04-07-2012 5:17pm

fasttalkerchat wrote: »

She was entitled to a replacement but wanted a refund. She was given one.
She claims that she paid more than the refund was for but has no receipt to back this up.

"Brought it back to store after I failed to purchase attachments elsewhere and I asked to see the manager and I was given assist manager. He seemed totally oblivious to my complaint till I told him I would pursue the store through the Small Claims Court and take it up with their head office and it was only then that he offered a refund. He then asked for the receipt and I told him I could not locate it. But the Assist Manager accepted it was a product they sold and eventually said "I’ll give you a full refund"."

The product cost €23.99 and I was given a refund of €18.00 and when I queried this I was told by this same guy that he checked it and that was what I paid for it.

fasttalkerchat · 04-07-2012 5:19pm

mrjoneill wrote: »

"Brought it back to store after I failed to purchase attachments elsewhere and I asked to see the manager and I was given assist manager. He seemed totally oblivious to my complaint till I told him I would pursue the store through the Small Claims Court and take it up with their head office and it was only then that he offered a refund. He then asked for the receipt and I told him I could not locate it. But the Assist Manager accepted it was a product they sold and eventually said "I’ll give you a full refund"."

Yes that was the post.

BANES · 04-07-2012 5:23pm

mrjoneill wrote: »

all my gf knows of toilet seat is to put it down and prob lift it lol.
Its a trivial issue which good customer relations would solve on the spot and it 5 or 6 Euro which they would make from a few small items. My policy would be keep on to customers simple as that.

Where do you draw the line then, when you have customers coming in, sometimes on a daily basis, looking for a refund on items, which could cost 50 or 100 euro, with no proof whatsoever that the items were bought and not actually stolen from the store?

It's unfortunate but when scams like this can end up costing a company large amounts every month, it's not actually much to ask to provide some proof

UDP · 04-07-2012 5:23pm

Why is this not a thread from the op praising how good lidl customer service is considering how good they were to her in this instance?

The op demonstrates why it is so difficult for those working in customer service. Well done op...

mitosis · 04-07-2012 6:53pm

mrjoneill wrote: »

Dont go along with that the original poster states it was that supermarket brand so where is the issue like. I see it as selling a defective good without any rtn date within reason as for replacement she states she sough this without success. Where is the customer in all this I ask its like a Lidl open day here all online posting and making it all seem so good.:D:D:D

Thing is, she failed to prove to Lidl that she was the customer. I'd say shops would be queueing up for customers like her :rolleyes:

SweetCaliber · 04-07-2012 6:57pm

BANES wrote: »

Where do you draw the line then, when you have customers coming in, sometimes on a daily basis, looking for a refund on items, which could cost 50 or 100 euro, with no proof whatsoever that the items were bought and not actually stolen from the store?

It's unfortunate but when scams like this can end up costing a company large amounts every month, it's not actually much to ask to provide some proof

This type of scam was recently aired on "The Real Hustle" on the Biography channel. Was very interesting and is a very common type of scam.

kneemos · 04-07-2012 7:02pm

Six Euro's!?

pontia · 04-07-2012 7:07pm

let me get this straight,you paid someone to put on a toilet seat ? its 2 hinges and a cover plate,sweet lord

kneemos · 04-07-2012 7:10pm

It's harder to open a can of beans than put on a toilet seat .

fasttalkerchat · 04-07-2012 7:12pm

kneemos wrote: »

It's harder to open a can of beans than put on a toilet seat .

She paid an engineer for that. And an electrician to turn on the lights every evening.

kegzmc · 04-07-2012 7:14pm

You went to these lengths to get €5.99 back?

Jeez. Wish I had time to spare like you

clappyhappy · 04-07-2012 7:23pm

Well OP you're not really living up to your username. Maybe change it from passive to aggressive or never satisfied shopper.

gerrykeegan · 04-07-2012 7:47pm

As for the customer being “always right”, this is the first time I have experienced such what I call “piggish” behaviour, Aldi, Dunnes, Tesco are always more than willing to listen to and remedy customer issues and complaints.

As soon as I saw this I said to myself "serial complainer" I have brought stuff back to Lidl, with receipts I have been refunded every time. If you are that used to bringing stuff back, you must realise that receipts are required.

foggy_lad · 04-07-2012 8:07pm

passiveshopper wrote: »

Steal a toilet seat....rather large item stealing is a bit farfetched and the supermarket accepts it was they that sold it. By the fact they made a refund although partial is recognition of this but the Ennis branch Assist Manager claims it was in full which it was not. And the reason I want a refund was the product was incomplete thus not fit for sale.

passiveshopper wrote: »

In fact that’s what I wanted or could he check if I could get brackets as I failed to buy suitable ones in hardware store. I actually liked the toilet seat. But if you read my opening post it was the last one in the store that I purchased.

Have you PROOF that it was YOU that bought the toilet seat?

Without PROOF OF PURCHASE you have NO RIGHTS

The shop gave a partial refund as a goodwill gesture but it in no way proves that you bought the item.

SweetCaliber · 04-07-2012 8:11pm

foggy_lad wrote: »

Have you PROOF that it was YOU that bought the toilet seat?

Without PROOF OF PURCHASE you have NO RIGHTS

The shop gave a partial refund as a goodwill gesture but it in no way proves that you bought the item.

Sure anyone could go into the store pick up a toilet seat and say they want a refund

Gosh people these days!

EKRIUQ · 04-07-2012 8:16pm

Was this the toilet seat?? from a couple of weeks ago. They don't put reductions on their website.

You're right it includes high quality zinc hinges

fasttalkerchat · 04-07-2012 8:23pm

EKRIUQ wrote: »

Was this the toilet seat?? from a couple of weeks ago. They don't put reductions on their website.

You're right it includes high quality zinc hinges

[IMAGE]

It is technically possible that she bought one at a higher price 8 weeks before the date on the website but its unlikely that it was in the last 6 months.

kneemos · 04-07-2012 8:29pm

your a quid up missus.

skinny90 · 05-07-2012 2:18am

mrjoneill wrote: »

Deleted User wrote: »

Could you clarify what you mean by the part in bold?

I find it amusing that you actually say in your post that you've always perceived Lidl to be customer orientated and friendly, and based on one thread on the Internet by a person you don't know, your opinion has changed. Very strange. I tend to form my own opinions on my own experiences.

all my gf knows of toilet seat is to put it down and prob lift it lol.
Its a trivial issue which good customer relations would solve on the spot and it 5 or 6 Euro which they would make from a few small items. My policy would be keep on to customers simple as that.

It's not a trivial issue,the lidl manager did more than a lot of places would have done.you stated tesco have refunded you plenty of times even without a receipt or proof of purchase,thats crazy! i choose not to believe that,
Without proof of purchase how can you or they prove what you paid for the items as their prices change so much. Do you just go in and say I paid ehh 10 euro for this packet of St Bernard's tea bags....

And yes I do realise St Bernard's is dunnes own brand but seriously with tesco not checking for receipts before issuing refunds it would worth a shot...what ya think,worth it?

passiveshopper · 05-07-2012 2:34am

gerrykeegan wrote: »

As for the customer being “always right”, this is the first time I have experienced such what I call “piggish” behaviour, Aldi, Dunnes, Tesco are always more than willing to listen to and remedy customer issues and complaints.

As soon as I saw this I said to myself "serial complainer" I have brought stuff back to Lidl, with receipts I have been refunded every time. If you are that used to bringing stuff back, you must realise that receipts are required.

The reason I brought it back was it should never have being sold by Lidl as it was therefore of un-merchantable quality. This is my first experience with Lidl, whereas you state “I have brought stuff back to Lidl, with receipts I have been refunded every time”, so who is the serial complainer, who is the one returning stuff all the time?

passiveshopper · 05-07-2012 2:36am

EKRIUQ wrote: »

Was this the toilet seat?? from a couple of weeks ago. They don't put reductions on their website.

You're right it includes high quality zinc hinges

<SNIP>

This is not it, its from earlier..

passiveshopper · 05-07-2012 2:40am

foggy_lad wrote: »

Have you PROOF that it was YOU that bought the toilet seat?

Without PROOF OF PURCHASE you have NO RIGHTS

The shop gave a partial refund as a goodwill gesture but it in no way proves that you bought the item.

The toilet seat was only sold by Lidl at that time, it was accepted by the Assist Manager of the Lidl branch it was a Lidl product and sold exclusively sold by them and the only logical conclusion with a partial refund is accepting it was a Lidl product, but to why a partial refund has me baffled.

passiveshopper · 05-07-2012 2:42am

kneemos wrote: »

It's harder to open a can of beans than put on a toilet seat .

Is it now, just how many fittings have you installed that you can compare with such?

skinny90 · 05-07-2012 2:53am

passiveshopper wrote: »

gerrykeegan wrote: »

As for the customer being “always right”, this is the first time I have experienced such what I call “piggish” behaviour, Aldi, Dunnes, Tesco are always more than willing to listen to and remedy customer issues and complaints.

As soon as I saw this I said to myself "serial complainer" I have brought stuff back to Lidl, with receipts I have been refunded every time. If you are that used to bringing stuff back, you must realise that receipts are required.

The reason I brought it back was it should never have being sold by Lidl as it was therefore of un-merchantable quality. This is my first experience with Lidl, whereas you state “I have brought stuff back to Lidl, with receipts I have been refunded every time”, so who is the serial complainer, who is the one returning stuff all the time?

Gerry is certainly not a serial complainer,from what I read he isn't anyways,regardless of whether it was sold complete or incomplete it is not the main topic of this thread,the problem was that you felt you where entitled to full refund when you where entitled to nothing.
Go on to the NCA website and see for yourself.
If anyone was filling you up with misinformation it would have come up by now with the mods
ie If you really where entitled to a full or even partial refund

PickledLime · 05-07-2012 3:03am

passiveshopper wrote: »

The toilet seat was only sold by Lidl at that time, it was accepted by the Assist Manager of the Lidl branch it was a Lidl product and sold exclusively sold by them and the only logical conclusion with a partial refund is accepting it was a Lidl product, but to why a partial refund has me baffled.

But it doesn't matter if they knew they sold it, you had no proof that they sold it to you, and they had no proof at what price or when it was sold.

As countless other posters have pointed out, you were lucky to receive anything as without a receipt, you have no rights, it's really that simple.

Magenta · 05-07-2012 3:37am

passiveshopper wrote: »

The toilet seat was only sold by Lidl at that time, it was accepted by the Assist Manager of the Lidl branch it was a Lidl product and sold exclusively sold by them and the only logical conclusion with a partial refund is accepting it was a Lidl product, but to why a partial refund has me baffled.

Why you got any refund has the rest of us baffled.

passiveshopper wrote: »

Is it now, just how many fittings have you installed that you can compare with such?

Probably more than you have anyway. Jesus, get a life. There's people in the world with real problems!

kneemos · 05-07-2012 5:42am

passiveshopper wrote: »

Is it now, just how many fittings have you installed that you can compare with such?

About three maybe four toilet seats loads of beans.

dudara · 05-07-2012 7:55am

Enough of the off-topic posting and smart comments. I'm closing this thread as it appears to be going in circles at this point.

dudara

Lidl refund and customer relations

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