How are Dabs.ie like recently?

ibook · 07-02-2008 1:17am #1

I read the thread where folks seemed to have endless delays, broken deliveries due to poor packaging & insane security checks, and have nearly been put off buying from dabs.ie.

Is that just a xmas rush thing? Has anyone bought off dabs recently?

MayoForSam · 08-02-2008 2:06pm

I would strongly advise AGAINST dabs.ie. I bought a hard drive from them over 2 weeks ago, it was sent by letter post (i.e. no tracking number) and no sign of it arriving. I have attempted to contact their customer service and they are absolutely useless, got about 2 'computer-generated' replies to 6 emails and no satisfaction.

Even though they may be the cheapest, it's not worth it if things go wrong. Never again.

ibook · 08-02-2008 11:30pm

Thanks for the word of caution, MayoForSam. Dabs.ie is off my bookmark list. I do believe you can approach the EU consumer court, what dabs.ie did to you possibly amounts to fraud.

mukki · 08-02-2008 11:34pm

i have bought about 4 grands worth of stuff since november(about 10 seperate orders), and had one box opened and a pack of 50 blank cds stolen from it, i emailed them and they replied about 6hrs later asking if i wanted the money back or the item resent

before november i'd say i oldered about 15 parcels over 2 years and one of them was opened too

both times the parcel was opened it had been delayed (1st weather and 2nd no one to pick it up)

so they are flawless and the cheapest

kleefarr · 08-02-2008 11:38pm

I also haven't had any problem with them and found them always to be helpful.

I had to return a hard drive to them a couple of weeks ago, I arranged for them to collect it and then they emailed me to say that they wouldn't bother and will send me out another. It was posted on the 4th, fingers crossed.

ibook · 08-02-2008 11:49pm

hmm now i'm confused...

guys could you tell me if you had some complicated security checks while ordering with dabs.ie ? I saw a thread where folks complained about some wierd security confirmation emails that took weeks to clear, does dabs also need a landline number?

in contrast the komplett.ie checkout uses verified by visa, simple & efficient, too bad they're overpriced on the items i want to buy....

kleefarr · 08-02-2008 11:56pm

I had a security check when I first registered a credit card. It only took a couple of days to clear it. Not a problem really, but then again it wasn't at Christmas time either.

ibook · 09-02-2008 12:46am

thanks guys...

MayoForSam · 09-02-2008 8:20pm

They offered me a replacement or refund on my lost order, I went for a replacement to give them a second chance and also to receive a refund requires letters to be sent etc. and I couldn't be bothered.

I requested a change of delivery address to my home address rather than my work address, needless to say the replacement order has been sent to my work address - ho hum, we'll see what happens :rolleyes:.

kleefarr · 09-02-2008 8:24pm

How did you request the change of address?

ibook · 10-02-2008 9:57pm

Sounds fair of them, even if they have the logistics all screwed up... would you know if its a must to have a landline number to place an order? and will a work phone number do? I prefer to use a cell phone & dont have a landline at home...

MayoForSam · 11-02-2008 11:35am

kleefarr: They asked me if I wanted to specify a different address, I did and replied to the email sent to me (no formal form to fill out on their website).

ibook: I don't think you need a home number, just use your work number.

kleefarr · 11-02-2008 1:10pm

MayoForSam wrote: »

kleefarr: They asked me if I wanted to specify a different address, I did and replied to the email sent to me (no formal form to fill out on their website).

Sounds like it was sent out before the change of address was implemented.
Personally I would never notify anyone online of my change of address via email. I will always do it via my account.

Radharc na Sleibhte · 11-02-2008 6:14pm

I was/am a first time dabs.ie customer.
I registered last Tuesday night to order a new Samsung surround sound yoke.
Went through the whole security check yada yada yada.
Anywho, order arrived today. Only 3.5 working days later.
My billing address was same as delivery address which i believe speeds things up a bit.

I couldn't fault them anyway, and I was a nervous wreck, as I only read some of the (mostly bad) reviews on here after ordering.

I kept nagging customer service via the online chat.
My online account still says order fully packed (i.e. waiting dispatch), but customer service told me on Thursday it was out for delivery and gave me my tracking number.

I nagged the hole off Parcelforce until the gave me the tracking number for GLS (who they pass deliveries on to on these shores). I nagged the hole off GLS until they gave me the delivery drivers number. I nagged the hole off the delivery driver until I had it.

jamieh · 13-02-2008 1:13pm

Hi lads,

Anyone know how long the stupid security check takes?

I ordered on sunday, it was awaiting security check until yesterday. Had to send them an e-mail confirming my address etc. They said the credit card and address didn't match - even though they do!

It's now saying - security check - awaiting response to your e-mail (which I replied to yesterday!)

Will this go on for much longer? Do I have to go through all this sh!te everytime I place an order with them!!?? :mad:

ibook · 13-02-2008 1:15pm

Good one Mikey, Was your order packed ok? Can you pm me or post the numbers for ParcelForce & GLS? You'll save me a bit of time looking around for those.

ibook · 13-02-2008 1:21pm

jamieh why not get on to their customer service chat? was your delivery address & cc billing address different?

jamieh · 13-02-2008 1:38pm

ibook wrote: »

jamieh why not get on to their customer service chat? was your delivery address & cc billing address different?

I got onto their customer service chat but I couldn't get an answer. All I got was an e-mail will be sent when your order has been shipped.

I asked when will that be, as I ordered on Sunday. But I just got the same response!

There was nothing funy about the order - same delivery and billing address, credit card in my name, used 3D secure

jamieh · 13-02-2008 3:14pm

Order just shipped...my bad

Dabs Manager · 15-02-2008 2:51pm

Hi everyone,

I just want to introduce myself as a representative for dabs.ie and try and help answer your questions.

Security: Like many other online stores, we are targets for fraud every day. As a result we have had to introduce tough

credit controls for customers. These can sometimes lead to delays in verifying payments. As criminals are active in identity theft we need to protect our users and minimise the actions of fraudsters.
In order to help speed up payments, we actively encourage customers to use additional security systems such as 'Verified by Visa' (http://www.visaeurope.com/personal/onlineshopping/verifiedbyvisa/main.jsp). So if a site you trust, asks you to verify, please do take the time to set this up.
Sorry for the delays you may experience, but once through, you shouldn't have to go through it all again.

Delivery: We are working to improve our delivery system here in Ireland and have made some changes already to how packages are labelled.
There are plans to review our partners and we will be upgrading the service whatever the outcome.

Improvements: Please let meknow if there is anything else we can do to help

Regards,

Larry

jor el · 15-02-2008 4:20pm

Dabs Manager wrote: »

In order to help speed up payments, we actively encourage customers to use additional security systems such as 'Verified by Visa' (http://www.visaeurope.com/personal/onlineshopping/verifiedbyvisa/main.jsp). So if a site you trust, asks you to verify, please do take the time to set this up.

I have read a few complaints in the past about Dabs from customers trying to place orders, the nature of the complaint being that they are asked for photocopies of bank statements, passports, etc in order to verify identity. My question is, if I place an order and am verified by Visa, does this mean I won't be asked for the extra confirmations that your customer service team sometimes request, or could I still be asked for this information. It would be great if you could clarify that for us, as a possible delay of this nature can put people off using companies such as Dabs.

On the delivery side of things, please investigate an alternate to GLS. I've never had a problem with them when I can get my products delivered to work, as they can always be received here, but the one time I had to ship to my home address it took days to sort. They tend not to leave any attempted delivery note, they're impossible to get on the phone and even more difficult to arrange a pick up. It's the major factor in keeping me from using Dabs, I tend to stick with Komplett. Haven't ordered from Dabs in about 7 years (pre .ie days).

Ruu_Old · 15-02-2008 4:41pm

Thanks for dropping by Dabs, we appreciate your help and hope that you can help out iron some of the issues that some of the boards.ie members have.

zod · 15-02-2008 4:43pm

I disagree with the sneaky insurance thats placed on every new order, its also done so that it's counter-intuitive to remove it..

Champ · 17-02-2008 9:18pm

Definetly an alternative to GLS would be most welcomed.
GLS is what stops me ordering more from Dabs.

Not going into a detailed GLS story here but:
-Slow delivery
-The guy didn't even take a signature or anything..... so I was very lucky the package didn't go 'missing'
-Package was slightly bowed in from the top like they chucked something heavy onto it...

So that was my first and only order with Dabs as I'm not willing to run the GLS gauntlet with more expensive / delicate equipment.

Dabs Manager · 18-02-2008 10:57am

Hi,

We are aware of some delivery problems and we are actively seeking to improve. If these agents cannot improve your customer satisfaction, then we will replace them.

I will take the insurance issue away and discuss with the dev team.

Visa verification - I understand that once approved, you will not normally be asked for further info. However if you have recently made changes to your billing address, or contact details, the credit controllers do make further checks.

More details on all 3 when I get them!

Cheers,

Larry

Champ · 18-02-2008 9:40pm

Having An Post as an alternative would be superb.;)
When komplett introduced An Post as another option besides GLS it was generally very well received by many... a good middle ground between GLS(cheap but unreliable*) and DHL(expensive but reliable).

*understatement for some

K-Fella · 22-02-2008 1:00am

I placed an order yesterday with Dabs.ie. In doing so I chose to pay via Paypal. I placed the order at 2pm yesterday and received an email at 10am today (from Paypal) informing me that my payment has been processed. Why has it taken 20 hours to process my payment? Paypal have already ran the necessary checks!

I just logged into my Dabs account and the order status currently reads 'completed'. Does this mean is has been dispatched? According to the original order email "You will receive a further email the night your order is despatched so you can make arrangements to receive it. This email will contain the consignment number and tracking information." I've yet to receive this particular email

Is it not automated?

One last thing...
When placing the order (yesterday), it said the expected delivery time was 3-4 working days. Does this include the 20 hours it took to process my payment or can I expect a longer wait?

Dabs Manager · 22-02-2008 9:27am

Hi K-Fella,

I have asked the credit checking people and although PayPal is certainly a good method of payment and more secure than most, they still suffer from fraud. As a result some PayPal transactions need more checking - hence your delay.

'Completed' in the order status means all checks and transactions have been completed. Other status flags include: 'picked' and 'dispatched'. 'Picked' means they have got it from the warehouse and sent to dispatch.

The automatic email with dispatch details will be sent as the item is posted. And it will have a tracking number.

The delivery time clock starts as the item leaves the warehouse and can take as little as 24 hours to arrive. As per previous posts, we are working to reduce the delivery cycle time.

Thanks,

Larry

chubbyjoe · 22-02-2008 1:09pm

Hi, I bought an 8800gt off their website on the 8th Feb, was told it was delivered to someone totally different on the 13th. Now no-one from couriers@dabs will get in contact with me personally to tell me what to do.

Everything seems to be an automated response with no human contact.

Once I eventually get my 8800gt I won't be dealing with Dabs again.....

mukki · 22-02-2008 2:23pm

Hi Dabs Manager

one thing that i would like..

would be to have my phone number put on your parcel force parcels?

when i order and UPS deliver they can ring me to arrange to meet up

but with parcel force i had to ring them to tell them my number, and the local delivery guy now knows to ring me, but if he ever changes i will have problems again

Hugh · 08-04-2008 5:34pm

Why does it take so long to read an email? You have my money, the product is in stock. Its a joke. From the responses from the staff it doesn't seem like they know any better.

Worst experience buying anything ever. I'd cancel my order but I'm afraid I won't get my money back for weeks because of incompetent staff.

Dabs Manager · 30-04-2008 10:19am

Hi Mukki

Sorry for the delay in response.

I will request this from the delivery team, however the number may not be allowed to be printed, for your own data protection.

Allowing the delivery guys know your number is a great idea, we just need to see how to pass it through the systems.

Larry

Dabs Manager · 30-04-2008 10:21am

Hi Hugh,

I am trying to improve 3 things on dabs.ie and dabs4work.ie:

1. Credit and security turn-around time
2. Delivery issues
3. Customer Service

1. Historically there has been stringent security checking on dabs and this has forced orders to be manually checked.

The speed and accuracy of these checks is improving, we have introduced a faster turn-around service. Since mid-March credit vetting has improved and we will reply to all requests within 2 days.
If you have not received a prompt response please post here and I will escalate it. Alternatively please contact csmanager@dabs.com.

2. Today orders are either sent via Royal Mail or Parcelforce from the UK. Once they arrive in Ireland An Post, or GLS will deliver.
Should you have any issues with delivery, please contact:

GLS are contactable on: http://www.gls-ireland.com/en/home/index.html or by phone on: 01-866200

GLS tracking: http://www.gls-group.eu/276-I-PORTAL-WEB/content/GLS/IE01/EN/5004.htm

We are also actively seeking new delivery partners to improve this service.

3. Customer Service

As with Credit checking we have improved customer service via our web-chat and hope to introduce a direct service number for our dabs4work.ie sites.
Again, please post here if you are not receiving good service and I will action it, or contact csmanager@dabs.com.

Best wishes,

Larry,

askU · 10-05-2008 3:52pm

Do dabs operate registered post?

kleefarr · 10-05-2008 5:13pm

Everything I have ordered has been delivered by courier and signed for on delivery.

I still have nothing but praise for Dabs.ie.
My last order was very quick and an RMA only took just over a week.

mukki · 10-05-2008 7:59pm

askU wrote: »

Do dabs operate registered post?

no pracelforce for most things, ups for more expensive/delicate stuff... ie monitors

agree with kleefarr, they are 100%

ulic3190 · 09-06-2008 9:40am

I read this tread before ordering from dabs.ie and was in doubt.

I had tried to order from them last year and due to problems with them then went to komplett.ie instead.

However I went ahead with the dabs.ie order, in fact I made three separate orders. They did run a credit check with me which was the simple matter of replying to an email, after that each order went through smoothly and they have been amazing.

I have no qualms about giving them my highest recommendation!

Regards,
Ulic

ekevosu · 10-06-2008 2:27pm

I read the boards dabs threads so was wary of the time spent on the security checking but I did the verified by visa, payed by paypal and had no checks to contend with. It was shipped via UPS from the UK and I had it within a couple of days, nothing but praise for them from me.

antomack · 18-06-2008 7:23pm

Hi Dabs manager,
Just wondering if there are any plans to facilitate the selling of items affected by PRF into Ireland, mainly in relation to televisions, etc. which are available at very good prices on your dabs.com site.

Snowbat · 18-06-2008 10:19pm

I registered with dabs.ie, placed an order, and received an email asking for:

The address to which your credit/debit card is registered exactly as shown on your statement

Your landline telephone number and a daytime contact telephone number.

Full confirmation of the delivery address including recipients name, company name if applicable and relationship with this address.

My delivery address & cc billing address is the same, matches the address on my cc statements and has been entered accurately on their website (double-checked) along with my landline and daytime numbers. My card is in the Verified by Visa scheme. I replied confirming the details and now they say they require proof of my address in the form of a BANK STATEMENT :eek:

The email did not even come from dabs.ie but from some third party I never heard of called instantservice.com?

mike65 · 18-06-2008 10:29pm

I just brough a big fat scanner off them without any trouble. Order placed Friday arrived today from UK depot.

Mike.

Dabs Manager · 18-06-2008 10:41pm

Hi Antomack,

We are working on adding all remaining WEEE categories that require PRF 3-part pricing.

Hope to add TVs next month,

Cheers,

Larry

Snowbat · 19-06-2008 1:09am

Larry,

If YOU ordered something in good faith from an online store using the "Verified by Visa" system and received in response a nonsense query about your correctly entered address, followed by a request for a copy of your BANK STATEMENT from an unknown third party claiming to be the store, what would YOU do?

Just curious.

Dabs Manager · 19-06-2008 12:17pm

Hi Snowbat,

I agree with you, I would take the same cautious approach.
I need to find out what's going on, also.

Sorry I will be on leave for the next 2 weeks and will sort this out when I return.

Thanks,

Larry

Snowbat · 21-06-2008 2:26am

Instantservice.com (the mysterious company based in Seattle, USA claiming to be "Dabs CS Webaccounts ie") were not satisfied with a bank statement with my account number and transactions redacted - they want to to see my bank account details :eek: This is FAR BEYOND the information reasonably needed to process a Visa transaction and raises all kinds of privacy and data protection concerns. I cancelled the order - Komplett got the business instead.

21-06-2008 2:47am

Purchased numerous times this year...

Had no problems, and I would do again..

joe_elway · 17-07-2008 4:34pm

You can read about my experience here: http://joeelway.spaces.live.com/blog/cns!2095EAC3772C41DB!862.entry

... entitled Lacie and Dabs.ie SUCK!

Daydreamer2105 · 22-07-2008 10:41am

Hi there, i recently have an issue with dabs where i sent my payment to them 1st july and it was accepted by them i sent my payment through paypal and the payment has already been taken from my credit card and dabs have received it, I work for paypal myself so i can say for sure theres no problem with the payment from that side, since the payment is 100% completed,m yet they keep saying they didnt receive my payment, i now contacted paypal and they have sent them confirmation the the payment was authorized to dabs.ie
im just wondering did anyone have this problem before, i was onto the dabs chat 3 times and they were really unhalpful and rude, they sort of reprocessed my payment twice yet it didnt work, i am waiting for the item for 3 weeks now, and am really getting angry now, asked them for a partial refund as courtesy they said no, anyone know what i can do, i need the router i ordered but the service am getting is unbelievable bad, they keep saying they didnt receive my money although it is with them, i will contact them again now, if anyone knows where i could complain to about this issue, some consumer agency or something or who dabs is regulated by that be great, will keep u updated on what happens next

Daydreamer2105 · 22-07-2008 11:41am

got onto them again since the order was still awaiting processing, spoke to agent this and that and he told me the issue has to be forwarded to their internal support team since they dont seem to be able to recognize my payment in their system, since i am waiting 3 weeks i was a bt upset that they couldnt resolve it straight away, asked a refund of the shipping costs as a gesture of good will, spoke to supervisor and he authorized the refund, will wait 2 days (thats how long the review of the payment takes) and contact them again after that

jor el · 23-07-2008 2:50pm

Does anyone know how to track with GLS using the parcel force tracking number? I placed an order for a college last week. Order shipped Thursday and was at the international hub on Friday, beyond that, Parcelforce have no more info. It should be here by now. I'm getting it delivered to work too, so should be no problem with missing a delivery.

Cuddlesworth · 24-07-2008 1:05pm

jor el wrote: »

Does anyone know how to track with GLS using the parcel force tracking number? I placed an order for a college last week. Order shipped Thursday and was at the international hub on Friday, beyond that, Parcelforce have no more info. It should be here by now. I'm getting it delivered to work too, so should be no problem with missing a delivery.

Gls, they use a different tracking number. If you contact Parcel force they can tell you it, allowing you to contact GLS and find out what is going on. Just had to do the same myself. Took about a day to get a email back from Parcel force, I used the online enquiry on the status page.

How are Dabs.ie like recently?

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