Got email from Sky https://www.sky.com/shop/pre-reg/mobile
Only problem is, it doesnt recognise Irish mobile phone numbers :-)
Updated my pixel 7 to Android 15 just now and unfortunately still no 5G. So for those who need 5G better to go with Gomo I think
5g working fine for me on S24
Have you went to Settings/Network and Internet/Choose Sims/Preferred Network Type, and from the list choose 5G/4G/3G/2G
Same issue here too pixel 7 pro update to android 15 and still no 5G.
I'd say so. Now for some Nerdy stuff. Theres a Great little app called ,'Volte Check', it displays if your phone is VoLTE capable, your carrier is capable, and if VoLTE is turned on. That's a yes, yes, no on mine, but it then provides two methods to turn on, one being the phones own menu, which of course has no Volte toggle switch, the other is a detailed look at the phones info, (list below), and a top right menu item to show IMS registration status, a big no in my case.
The full info list shows VoLTE Provisioned off and greyed out. More worrying are the bottom buttons for 'Trigger Carrier Provisioning' , which is also greyed out. Is this the phone or the sim that's responsible? They're available on my old S9 with the dead AnPost sim in it. Could this mean that Sky can't provision stuff like Volte if provisioning is not allowed? I'll find out
Following up with the 088 provider, looks like a call routing issue - they will contact the partner network to investigate.
The whole LTE only though SIM/account is meant to connect to 5G, following up on that also.
Doesn't seem like Sky Mobile Irelands QA before going live, was all that intensive. All of these issues could have been avoided/fixed with propper testing before launch.
Mentioned upthread a little but I'm having occasional problems with mobile data just not working. It has 5G, but just gets nothing back. It often happens when moving from one cell tower to the other, it seems. Airplane mode for 10 seconds sorts it out.
But this is a right PITA if you're driving and using Android Auto. And are threading through backroads to avoid multiple accidents.
I'm with Vodafone who Sky piggyback off and have been having intermittent issues ever since they switched off 3g in my area. I'm showing 5g nearly constantly but Speedtest shows less than 1mb/s. Sometimes Speedtest cant even connect at all. I'm in a "very good" Vodafone 5g area according to Comreg maps.
Vodafone switching off 3g service has been a disaster for me personally and I can't wait to port out next month when my deal is up.
I'm close to cancelling Sky. One of my reasons for moving was VoLTEand WiFi calling, as I'm in a fair to fringe teception area, and miss occasional calls. The WiFi calling would solve that but it wasn't enabled for AnPost, who also use Vodafone. The end of 3G dropped all calls to 2G, and though I'd good 4g data, I'd no VoLTE to use it. I've just spent 1.5 hours (yes, 90 minutes) on the SKY help line, while 'Pashreen' tried to turn on my VoLTE, to no avail. She was obviously reading from the screen, I'd already done everything she suggested, she even went off script and asked me to change the APN MMC and MNC numbers to UK, which wouldn't even save, let alone work, I explained why to her. Then she asked me to follow menu paths which don't exist on an S21, I had to tell her that they were menu options for a Pixel, I'd seen them before. So frustrating, U can't get to talk to an actual tech, who would know, and need to know, much more than a bot screen. I tried asking Three support if my phone may have been blacklisted while owned by the original owner, they wouldn't let me know, because obviously a different name than mine is attached to the sim number. It's exhausting.
Is your S21 up to date?
I have a Pixel and needed to use two third-party apps to enable VoLTE and WiFi Calling.
No 5G still on Pixel 9 Pro Fold.
It's crazy Sky Mobile delayed their launch by over a year and still couldn't get the basics to work on launch.
Switched from Vodafone also recently. Having some regrets I have to say. Took to a trip to Kerry over the weekend, and what had previously been fine with Vodafone was abysmal from Sky. Large areas where only 2G Edge support available. A few areas with no signal at all, where Vodafone always had signal. Wifi Calling not working on Sky where it did on Vodafone.
It's clear that while Sky are using Vodafones network, they either:
Thankfully it's OK where I live (apart from the lack of wifi-calling), but I would really love if ComReg validated the MVNOs actually have the same level of network access as the primary operator of the relevant RAN.
My pixel 6 updated to android 15 today but it's still only getting LTE?
I'm not seeing 3rd party apps for S21. Were those apps pixel specific. What were they actually.
Data stuck on Edge again this morning when I left WiFi. Couldn't connect to car for maps etc.
Decided to leave it rather than apply the airplane fix.
Took about 5 minutes and then back on 5G.
Has anyone else reported this to Sky as an issue?
deezell: I remember we used to be on the PM forums discussing issues a few years ago. Why don't you look to eir/gomo or three/their offsprings? I moved to GoMo and never looked back to vodafone MVNOs (except a look at sky but damn glad I didn't bother activating)
Not yet. It seems to happen to me AFTER a call, or soon after a call.
Its such an outlandish thing to go wrong that the standard call centre or tech support wouldn't have a clue. Might try anyway.
The standard call centre would be clueless for this type of issue. It’d need a technical engineer to investigate I’d imagine.
Surely they should be able to raise this to a tech engineer for you. For other products (TV) if you DM them on Twitter it gets picked up by humans in Dublin, chances are they can help you much more in my experience and spare the hassle of sitting on the phone.
We have had no issues at all on our two SIMs so far and have all the features working- travelling next week so will see how our roaming experience goes
@Spatula99 @Chris_5339762 are you using physical SIM card or eSIM? Not sure if it makes any difference, but good to have all the facts.
I’m using a physical sim.
Using physical SIMs for both mine and partners - don't think e-sim was option at the time we signed up. Have one iPhone and one Samsung
PSA: Both GoMo and Eir have changed their terms and conditions to remove unlimited roaming. It looks like there was some confusion from higher up in the companies, and it’s unclear what this means for people who signed up before the change. I’m not sure when this happened, but unlimited data in Ireland is still a good deal, even if the unlimited roaming is now gone… I think only Sky, Vodafone Bill Pay, and the old Vodafone X plan have truly unlimited EU roaming.
GoMo’s fair usage policy now says: “6.4A. For Customers signing up from 1st October 2024, the fair usage data limits referred to in this agreement, including in Clauses 6.4 do not apply. We retain the right to take appropriate steps for traffic management, where for example other users are likely to be adversely affected by a Customer’s actions.” It used to also mention Clause 6.6, which covered EU roaming.
Eir’s fair usage policy now says: “14A. For Customers signing up from 1st October 2024, the fair usage data limits referred to in this agreement, including in Clauses 14, 15 and 26 do not apply. eir Mobile retains the right to take appropriate steps for traffic management, where for example other users are likely to be adversely affected by a Customer’s actions.” Clause 23, which used to cover EU roaming, has been removed.
I also confirmed via their webchat that the terms can be updated at any time and that the 120GB limit is indeed gone for new signups and is now unlimited.
This explains why their websites still show EU roaming limits of 31.5GB and 16GB, instead of "unlimited EU roaming." Also, GoMo celebrated its 5th birthday on October 15th. I ordered a SIM and switched from Three, and I’m happy with it overall, though the roaming change is disappointing and a bit scummy, wonder if they can change anything else during your contract.
Ah yes, good chat on PostMobile. I left Eir for PM, as the Eir signal was fringe here, missing calls and no Data whatsoever. Anpost data was fairly good here originally, it would take a while to 'wake' it up to decent speed. When the Eir techs working on the landlines accidentally disconnected me on 30th December '22 and went on a new years week long break, anpost/Vodafone data from my phone hotspot to a three pin plug wifi repeater gave me an ethernet port for my smart heating, and WiFi to the telly etc for players, and it worked flawlessly till the 6th January.
The Three signal is better here, herself on Tesco mobile uses it, but she has a very limited data package and it's hard to roam with Tesco. Just today I dropped into a Three shop nearby, I was looking to check if my Ex Three used phone I bought had any baggage that might be preventing Volte, such as not whitelisted, not officially unlocked etc. Despite not being a customer, he ran the SIM no and declared the phone 100% 'clean', the actual word displayed on the Three terminal. He also said that their biggest MVNO, 48, was having issues with it's customer base also, so it's a hazard of MVNOs it seems. I'm not unhappy with the change from AnPost to Sky. Speeds are better, I've 5G, which is a bonus, and ping times are lower. It's frustrating that I can't yet get the VoLte/WiFi calling which is being offered, unlike AnPost where it is off the table. I'll get to the the bottom of this. I need to put my Sim in a few different phones to see which will 'provision' the phone with the necessary extra menu items, and of course the actual service. It's not a big deal, I'm hardly a wheeler dealer hanging out of a phone all day, but it's nice to get what was offered. Day to day it'll do fine. Full marks again to the lad in the Three shop, he knew more than all the SKY call centre drones combined. The empathy of having similar flat Kildare accents probably helps too.
How interesting. So I was right but what would I know when CS fobbed me off. A change in Ts&CS without informing you is very cowboy. If you signed up on 2nd Oct, then the old 6.4A applies. I'd assume comreg would take a very dim view of this.
It is Eir after all… I expect a ComReg fine if enough people complain, very easy case to win. CS also told me when I contacted them on October 6th that it was unlimited roaming.
When I contacted them asking what the line in the contract meant, they basically said roaming is 16Gb. I wouldn't be bothered with comreg on this because they'll just say they changed their T&CS which they're entitled to do, no long term win here. I wonder has management realised sky isn't going well and ppl have returned already?
Yeah true. Honestly Sky was terrible. I had better experiences with 48 or Lyca even.
My GoMo was always 10GB roaming I think.
Yeah it's 10GB for 9.99 plan, 14GB for the 12.99 plan and 16GB for the 14.99 plan. On the 1st of October they changed their T&Cs to say that anyone that signs up after October 1st would have unlimited roaming but they have now changed it back.
Partners 10 euro plan hit 16Gb limit few months back and got the text that they hit the limit roaming.
@EryykTV I've been looking at their T&Cs again and 6.4A says that fair use data limits in this agreement do not apply, including clause 6.4. So all data fair use limits. It's not excluding 6.6, it says all limits in this agreement. I think their legal eagles aren't proof reading their agreements.
I'm not a post 1st Oct signup but EryykTV, if you are then you could ask them when did it change and why were you not informed of the change? It would be an interesting reply.
