Amazon Prime Day 2021 - Monday 21st & Tuesday 22nd June

dulpit wrote: »

Looks to be working okay on things such as the galaxy buds anyway. They're showing at £59, if I add them to basket they show up with a final price of £61.48.

pm1977x wrote: »

Not trying to mod here but any chance we can just agree early on that some things are fixed and some aren't and attempt to focus on any potential deals?


Yesterday's thread was an absolute car crash having to wade through page after page of ''why is this price wrong?'' and ''this customer service rep said this'' and ''look at this price calculation here'' which was all well intentioned but clogged up the thread such that it was virtually unreadable. :pac:

DevFirst wrote: »

Here's out they're working out the irish checkout prices incorrectly (before the supposed "fix"), for anyone who wants to try and understand it.

Imagine this example computer product (with 0% import duty):
£120.00 (Full price)
£90.00 (prime day price)
Discount of £30, or "25% off"

First, Amazon calculates Irish VAT:
They take the full non deal price (£120), divide by 1.2 to get the price without 20% UK VAT (£100), multiply that by 1.23 to get the price with Irish 23% VAT (£123). "Import Fees Deposit" appears as £23, that is the 23% Irish VAT and is correct. Everything is good-ish so far.

Your order summary will look like this:

[b]Order Summary[/b]
Items:                 GBP 100.00 [i](non deal price without 20% UK VAT)[/i]
Postage and Packaging: GBP   0.00
Import Fees Deposit:   GBP  23.00
Total:                 GBP 123.00

Now, amazon calculates the prime day discount (here is where they screw up):
Take the full price WITHOUT any UK VAT (so £100), and subtract the prime day deal price (£90). The difference between these two is the "discount" they are giving Irish customers. See the problem? They are taking the non deal price WITHOUT 20% UK VAT (£100), and comparing it to the deal price that HAS 20% UK VAT (£90), to generate the discount amount, which is insane. The discount should be £30 but now it's only £10 cause of this way they're calculating it.

Order summary with wrong discount at checkout will look like this:

[b]Order Summary[/b]
Items:                 GBP 100.00 [i](correct)[/i]
Postage and Packaging: GBP   0.00 [i](correct)[/i]
Import Fees Deposit:   GBP  23.00 [i](correct)[/i]
Total:                 GBP 123.00 [i](correct)[/i]
Promotion Applied:    -GBP  10.00 [i](wrong, should be £30)[/i]
Order Total:           GBP 113.00 [i](wrong, should be £93 for irish customers)[/i]

UK is getting £30 off of £120 (25% discount), final price is £90.
IE is getting £10 off of £123 (8.13% discount), final price is £113.

What's the correct discount we should be getting?
We should be getting 25% off £123 (which is 92.25) or same the £30 discount amount off £123 (which is £93), but we're only getting 8.13% off £123 in this example (which is £113). I tried explaining this to CS yesterday and gave up, they couldn't understand it; "it's just import fees for Irish customers due to brexit".

OhHiMark wrote: »

https://www.irishtimes.com/news/ireland/irish-news/amazon-apologises-for-error-affecting-irish-customers-1.4600212

pm1977x wrote: »

Not trying to mod here but any chance we can just agree early on that some things are fixed and some aren't and attempt to focus on any potential deals?


Yesterday's thread was an absolute car crash having to wade through page after page of ''why is this price wrong?'' and ''this customer service rep said this'' and ''look at this price calculation here'' which was all well intentioned but clogged up the thread such that it was virtually unreadable. :pac:

dan786 wrote: »

Seems like Amazon are fixing things slowly, some items from last night fixed earlier and now the items that were not when I checked an hour ago are now fixed as well. So they are working on it.