An Post

SPDUB wrote: »

Customer Service doesn't know what they are talking about .

There are systems in place in each delivery office to find out what address Eircode refers to .

At most it should only cause a day's delay to an item being delivered .

Not according to the online tracking system:

20 November 2020 10:28 - Your delivery has been sorted in LITTLE ISLAND D.S.U., CO CORK

20 November 2020 09:25 - We could not deliver your post. We will try to return it to the sender. LITTLE ISLAND D.S.U., CO CORK

16 November 2020 22:23 - Your delivery has been sorted in DUBLIN PARCEL HUB, DUBLIN 12

16 November 2020 21:27 - We have your post in DUBLIN PARCEL HUB, DUBLIN 12

16 November 2020 21:26 - Your delivery was received by An Post in DUBLIN PARCEL HUB, DUBLIN 12

Customer support log:

Ciara 10:44 - Hi, MY NAME how can we help ?
Me 10:44 - Looking at the tracking info it says "We could not deliver your post. We will try to return it to the sender."
But I have been home all morning and I don't believe they tried to deliver it?
Ciara 10:46 - there could be an issue with the address, one moment and I will track this
Ciara 10:47 - this item is on the way back to the sender due to an incomplete address. we deliver by address and not eircode
Me 10:47 - Can we correct it in the system?
Me 10:47 - Or am SOL?
Ciara 10:47 - we cannot, it is on the way back I am afraid &#55357;&#56862;
Me 10:48 - Oh the irony "we deliver by address and not eircode" - ok I will chase up the sender.

To be fair I do not know what is addressed on the physical parcel. But my order invoice has my complete address except the street name.

LfcIreland

VG31 wrote: »

It has actually been delivered now. I looked at the tracking number on An Post and there was nothing before out for delivery. It only took about 2.5 weeks so that's pretty good.

Thats good to hear, are you in Dublin?

ACitizenErased wrote: »

Waiting for another parcel from Koln now. Hasn't moved for 4 days and isn't showing on An Post tracking. Another wait me thinks.

i ordered a school book from an irish company on thursday arrived with dpd on my doorstep at 8am this morning, now thats good service, 11 days now waiting for an post to scan in my parcel from ukðŸ™„

Dante7

I was in the GPO a couple of weeks and there were three at least three An Post workers whose sole job seemed to be directing people to the correct counter. They were standing around, chatting to each other with masks down around their chins. They sent me to the wrong counter and had all the appearance of caricatures of lazy, public sector workers who do the bare minimum. An Post have zero chance of competing with the agile, well oiled organisations like Amazon and other 21st century businesses.

Gally79

Dante7 wrote: »

I was in the GPO a couple of weeks and there were three at least three An Post workers whose sole job seemed to be directing people to the correct counter. They were standing around, chatting to each other with masks down around their chins. They sent me to the wrong counter and had all the appearance of caricatures of lazy, public sector workers who do the bare minimum. An Post have zero chance of competing with the agile, well oiled organisations like Amazon and other 21st century businesses.

Agreed. Time to privatize AnPost or on board a competitor

VG31

LfcIreland wrote: »

Thats good to hear, are you in Dublin?

Yes

micke_doepse

As many others here, I'm waiting for a parcel from Germany. Last update was November 12 in Cologne, nothing happening since. God bless I found this thread here, as I was worried that shipment with a bday present gone missing.
My last delivery from Germany was back in September and it took 6 days from dispatch to being delivered at my door.

micke_doepse wrote: »

As many others here, I'm waiting for a parcel from Germany. Last update was November 12 in Cologne, nothing happening since. God bless I found this thread here, as I was worried that shipment with a bday present gone missing.
My last delivery from Germany was back in September and it took 6 days from dispatch to being delivered at my door.

it seems from other posts and an posts twitter that parcels dispatched from around the 8th, 9th,10th,11th,12th are just in limbo!!! i was also ao worried that it was just me! i want to order xmas presents for my kids but im way to nervous to use an post, the week previously to 9th nov i got a parcel delivered from uk in 5 days!!! so i dunno what has happened with this particular period of time?!!! did the plane carrying all the post fly over the bermuda triangle?? so frustrating

greenfields46! wrote: »

i ordered a school book from an irish company on thursday arrived with dpd on my doorstep at 8am this morning, now thats good service, 11 days now waiting for an post to scan in my parcel from ukðŸ™„

How do you know it has left the uk?

Massive delays at Heathrow and dramatically lower number of flights, so like any international parcel it possibly is just waiting for space.

SPDUB

schmoo2k wrote: »

Not according to the online tracking system:

Customer support log:

To be fair I do not know what is addressed on the physical parcel. But my order invoice has my complete address except the street name.

Doesn't change the fact that she shouldn't have said that .

Assuming the Eircode on it was fully visible and accurate it is part of someone's job to look up what address the Eircode refers to in Little Island office

SPDUB

Gally79 wrote: »

Agreed. Time to privatize AnPost or on board a competitor

Any company is perfectly free to set up a competitor

And if you think privatizing An Post would help customer service then there is a bunch of Royal mail customers that would like to talk to you

SPDUB wrote: »

Doesn't change the fact that she shouldn't have said that .

Assuming the Eircode on it was fully visible and accurate it is part of someone's job to look up what address the Eircode refers to in Little Island office

The Eircode might not have been easily visible I've had problems with DPD deliberately missing out the Eircode by either crossing it out - no kidding - or putting their own address label over the top that doesn't include the Eircode. Had a call back in the Summer from a DPD driver didn't have a clue where I was because there was no Eircode (funny the drivers use it) and when it arrived I could just see the Eircode under a second label. Luckily they'd bothered to include the phone number which Amazon always seem to do for stuff that doesn't go with An Post.

Darc19 wrote: »

How do you know it has left the uk?

Massive delays at Heathrow and dramatically lower number of flights, so like any international parcel it possibly is just waiting for space.

i contacted Royal Mail who assured me it had 100% left the UK and to be honest i believe them!! they are very efficient and i know there are a shortage of flights, but its deffo sitting somewhere in a cage here!!!! just my opinion!!

greenfields46! wrote: »

i contacted Royal Mail who assured me it had 100% left the UK and to be honest i believe them!! they are very efficient and i know there are a shortage of flights, but its deffo sitting somewhere in a cage here!!!! just my opinion!!

Royal mail will only know that it has scanned at the exit point. They would not know if it physically had left Heathrow.

Same with all international mail in all countries. It scans at the departure "check in" for want of a better word, but can sit for weeks (as per USA earlier this year) in the "departure lounge"

whiterebel

The Continental Op wrote: »

The Eircode might not have been easily visible I've had problems with DPD deliberately missing out the Eircode by either crossing it out - no kidding - or putting their own address label over the top that doesn't include the Eircode. Had a call back in the Summer from a DPD driver didn't have a clue where I was because there was no Eircode (funny the drivers use it) and when it arrived I could just see the Eircode under a second label. Luckily they'd bothered to include the phone number which Amazon always seem to do for stuff that doesn't go with An Post.

The drivers normally use Google maps on their mobiles as the courier companies can't integrate Eircode into the systems.

whiterebel wrote: »

The drivers normally use Google maps on their mobiles as the courier companies can't integrate Eircode into the systems.

Its more a case of we can't use it, won't use it, so we won't let anyone else use it which is petty and very annoying.

whiterebel

The Continental Op wrote: »

Its more a case of we can't use it, won't use it, so we won't let anyone else use it which is petty and very annoying.

The government was told this from the very beginning, but they chose to ignore it. I don't see how they won't "let anyone else use it". DHL or UPS can hardly stop anyone else.

The Continental Op wrote: »

Its more a case of we can't use it, won't use it, so we won't let anyone else use it which is petty and very annoying.

Anyone can buy a license to use eircode and integrate it.

An post don't use it as they have their own route system that works very well. Eircode is not a postcode system.

Dpd certainly integrate eircode. Enter the eircode and all address fields and populated automatically.

whiterebel wrote: »

The government was told this from the very beginning, but they chose to ignore it. I don't see how they won't "let anyone else use it". DHL or UPS can hardly stop anyone else.

What I am saying is Amazon use the Eircode they even had a campaign asking users to add their Eircode to their address then along come DPD and other couriers who sometimes seem to deliberately remove the Eircode.

It doesn't mater to DPD or even An Post they can get the packages to the correct area ready for delivery without the Eircode, no ones denying that. The problem is that their drivers still use the Eircode and will sometimes fail to deliver an item that doesn't have an Eircode if they are unsure where it needs to be delivered.

SickBoy

Darc19 wrote: »

Eircode is not a postcode system.

Why do we enter it into the postcode field of addresses then?

Harika

Some parcels missing here too
2 left Austria on the 12th, no sign yet
One Amazon parcel left UK at the 7th, arrived in Dublin at the 14th since then stuck there

Darc19 wrote: »

Royal mail will only know that it has scanned at the exit point. They would not know if it physically had left Heathrow.

Same with all international mail in all countries. It scans at the departure "check in" for want of a better word, but can sit for weeks (as per USA earlier this year) in the "departure lounge"

thats mad and i was considering re-ordering thinking that theres just been a big cage of parcels left alone somewhere in dublin airport!!! so its not worth it!!! so frustrating ðŸ˜³ tnks for the info, also just looking at flights looks like only 2 come from heathrow a day now...assuming they use commercial flights or do they have their own planes to carry!.... its a nightmare waiting & xmas is gonna be v hard now to manage, online shopping at this rate really isnt an option!

SickBoy wrote: »

Why do we enter it into the postcode field of addresses then?

It acts as a precise location code that can be used for postal delivery along with a myriad of other uses including emergency services, utilities, property taxes etc.

A postcode system is designed into delivery segments (most European countries) or routes (UK)

An post have their own internal route system which works well.

whiterebel wrote: »

The drivers normally use Google maps on their mobiles as the courier companies can't integrate Eircode into the systems.

Google maps support eircodes - no excuse...

The Continental Op wrote: »

What I am saying is Amazon use the Eircode they even had a campaign asking users to add their Eircode to their address then along come DPD and other couriers who sometimes seem to deliberately remove the Eircode.

It doesn't mater to DPD or even An Post they can get the packages to the correct area ready for delivery without the Eircode, no ones denying that. The problem is that their drivers still use the Eircode and will sometimes fail to deliver an item that doesn't have an Eircode if they are unsure where it needs to be delivered.

But my issue was with an post that there IS an eircode (but an incomplete address) and they are returning to sender as (according to customer supprt) "we deliver by address and not eircode"

SPDUB wrote: »

Doesn't change the fact that she shouldn't have said that .

Assuming the Eircode on it was fully visible and accurate it is part of someone's job to look up what address the Eircode refers to in Little Island office

Well I hope you are correct! It would be very Irish otherwise...

Further looking at the DHL Tracking site the address might actually be as bad as this:

Recipient: [MY NAME]:Cork, [MY EIRCODE] Cork

Even though my shipping address as per the invoice is my full address minus the street name.

(Where An Post are handling the delivery on the parcel arrived in Ireland)

schmoo2k wrote: »

But my issue was with an post that there IS an eircode (but an incomplete address) and they are returning to sender as (according to customer supprt) "we deliver by address and not eircode"

The problem is how far your package gets in the system. If it can't be sorted automatically then it has to be sorted by hand and when they are busy no one at An Post gives a fcuk so they'll just send it back.

On the other hand if it makes it to the postman he will most likely look it up on google maps or the Eircode site.

whiterebel

schmoo2k wrote: »

Google maps support eircodes - no excuse...

You should tell that to the multi billion dollar companies like UPS, FedEx and DHL I'm sure they'd love you to do it for them.
When I was in Apple one of the biggest courier companies had a serious problem with Irish addresses due to the length of them. Very long place names, addresses with too many lines etc. I think one of the problems was lines with more than 31(?) characters. I know it was at least 6 months before they could change the coding. Couriers told Pat "Can't be told anything" Rabbite that Eircode wouldn't work with their systems. They decided to press ahead and do it anyway. Now people expect the couriers to jump up and down to facilitate Eircode

Harika

whiterebel wrote: »

You should tell that to the multi billion dollar companies like UPS, FedEx and DHL I'm sure they'd love you to do it for them.
When I was in Apple one of the biggest courier companies had a serious problem with Irish addresses due to the length of them. Very long place names, addresses with too many lines etc. I think one of the problems was lines with more than 31(?) characters. I know it was at least 6 months before they could change the coding. Couriers told Pat "Can't be told anything" Rabbite that Eircode wouldn't work with their systems. They decided to press ahead and do it anyway. Now people expect the couriers to jump up and down to facilitate Eircode

Are those the same company that market themselves as adaptable, flexible and quickly changing all the time? As usual the low end driver has to deal with the inflexibility of the big companies.