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Child Item

An Post

Dhenalau

Got a "We attempted to deliver your item" from An Post yesterday.
Was working from home waiting for them and just to be sure, I checked my security cameras. Nobody came to the door...

This is a package from Amazon and it was supposed to be delivered yesterday, I assume An Post has a contract with them and it's easy to enter a fake delivery attempt to keep the stats up...

Inquired online, chat wit a nice customer service person trying to get more info, he could not get an answer to his call to the local post office and send an email asking for more details.

Took the time to go to the local Post Office where I was feed BS by the guy saying they only leave a notice after the third attempt to deliver and a
"Come back on Wednesday, if you do not get a notice"

Let's see if try to deliver today.

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ED E

Careful_now! wrote: »

This is probably the wrong thread for this, but people here will know the answer.

I ordered something from the US, and according to the tracking, it arrived in Dublin airport on Sunday morning.

How long does it get delayed in the Customs checks before it gets delivered?

I contacted An Post, and they told me that it's probably in customs and that the item doesn't track anymore once it reaches Ireland

"Its in customs" is code for "we don't know nor care".

It may be in customs, it may just be in a cage not yet processed. Extra EU mail has been slow for a while though its improving of late. Give it a week or two (I kid you not).

Careful_now!

This is probably the wrong thread for this, but people here will know the answer.

I ordered something from the US, and according to the tracking, it arrived in Dublin airport on Sunday morning.

How long does it get delayed in the Customs checks before it gets delivered?

I contacted An Post, and they told me that it's probably in customs and that the item doesn't track anymore once it reaches Ireland

witnessmenow

VG31 wrote: »

It's still there for me. It doesn't show up if it's outside office hours.

I used it the other day, asked my question and the guy just closed the session after a minute, without answering it!

Jlayay

Ordered a watch off Aliexpress from China- lastest update was:

"06 October 2020 08:31

We tried to deliver your post LITTLE ISLAND D.S.U., CO CORK
Reason: There was no answer at the address."

Received a phone call but didn't pick up because it was a private number and thought it was spam so partly my fault in all honesty. Surprisingly I did not receive a "We Missed you Slip" to pick up the package.

What could be going on? Hopefully my package hasn't been lost at this stage.

WestWicklow1

VG31 wrote: »

It's still there for me. It doesn't show up if it's outside office hours.

Hmmm.... I tried it just before my last post so around 15:00.

I got the "Contact Us" form (as in your picture) but not the web chat.

VG31

WestWicklow1 wrote: »

I'll answer my own question....

Looked for webchat on their website today and sure enough, it's gone.

It's still there for me. It doesn't show up if it's outside office hours.

LurkerNo1

WestWicklow1 wrote: »

I'll answer my own question....

Looked for webchat on their website today and sure enough, it's gone.

Haha sorry I forgot to reply until I got this reminder. Yes wasnt working last week and despite filling out the form in person and online in relation to my complaint and a refund for the service they didnt provide i have heard nothing from them and I presume I wont.

WestWicklow1

WestWicklow1 wrote: »

Is webchat gone now or is it just off temporarily?

I'll answer my own question....

Looked for webchat on their website today and sure enough, it's gone.

WestWicklow1

LurkerNo1 wrote: »

Yeah I sent the form. No webchat, nobody answering phones although the guy in my local post office was very helpful.

Is webchat gone now or is it just off temporarily?

LurkerNo1

WestWicklow1 wrote: »

Request a refund.

Yeah I sent the form. No webchat, nobody answering phones although the guy in my local post office was very helpful.

WestWicklow1

LurkerNo1 wrote: »

Not a good experience with anpost again. Posted a parcel in Galway Monday to be delivered to Greystones Wicklow. I paid for Express Postage and was assured it would be the following day which I requested. The tracking number told me it was sitting in Dublin Mail Centre at 5am Tuesday morning. Excellent I thought and told my recipient it would be with them that day. No movement from the Dublin Mail centre the whole day until this morning when it was delivered. Not good enough when you pay for a premium service to having a parcel sit in a sorting office for no reason.

Request a refund.

LurkerNo1

Not a good experience with anpost again. Posted a parcel in Galway Monday to be delivered to Greystones Wicklow. I paid for Express Postage and was assured it would be the following day which I requested. The tracking number told me it was sitting in Dublin Mail Centre at 5am Tuesday morning. Excellent I thought and told my recipient it would be with them that day. No movement from the Dublin Mail centre the whole day until this morning when it was delivered. Not good enough when you pay for a premium service to having a parcel sit in a sorting office for no reason.

BelleEnda

An Post gave me multiple excuses over the last week for no delivery.

1. I wasn't in to collect item (I am working at home)
2. They attempted to deliver parcel the following day but I wasn't in (again I am working from home so was home all day)
3. They only attempted one delivery and no 2 didnt actually happen
4. I need to go to Ravensdale Sorting Office to collect my own parcel
5. I cant reroute the parcel to another address.

All this against a backdrop of a track and trace thread which has not been updated since day 1.

:mad:

BuyersRemorse

My USPS package took 24 hours from Los Angeles to Dublin, and since Friday has the same message on tracking as the first post.

Brianmwalker

tina27a wrote: »

Hi Brianmwalker just wondering did you ever get your parcel? My tracking says my parcel departed Dublin on 20th September but still no sign of it.

No, not yet. I'm just assuming it's lost now.

seanin4711

Ordered 6 weeks ago
Only showed up now on an post system today even though been in country since 9th September according to sellers tracker.

28 September 2020 12:18

Your delivery is being assessed by customs in DUBLIN PARCEL HUB, DUBLIN 12

28 September 2020 11:18

Your delivery was received by An Post in DUBLIN PARCEL HUB, DUBLIN 12

how long typically before i get my mitts on them?

from anyone's experience.

thanks
John

Still no movement on above!
must be a decent game of 25 going on in the canteen!

ED E

There are LOTs or AP guys out in Enterprise vans, got one silver fiesta too.

tina27a

Hi Brianmwalker just wondering did you ever get your parcel? My tracking says my parcel departed Dublin on 20th September but still no sign of it.

SPDUB

VG31 wrote: »

Two of my Amazon orders took 4 days to be delivered by An Post. It wasn't an An Post driver, it was some guy in a rented van.

Given that your items appear to been delivered from the Parcel hub that would be one of the new drivers they have taken on to do deliveries direct from there .

Getting the uniform can be slow sometimes especially if you don't fit the regular sizes

VG31

Two of my Amazon orders took 4 days to be delivered by An Post. It wasn't an An Post driver, it was some guy in a rented van.

24 September 2020 18:00
Your item was delivered

24 September 2020 08:10
We have your post and are getting it ready for delivery

20 September 2020 15:34
Your delivery has been sorted in DUBLIN PARCEL HUB, DUBLIN 12

20 September 2020 14:43
We have your post in DUBLIN PARCEL HUB, DUBLIN 12

---

24 September 2020 18:00
Your item was delivered

24 September 2020 08:10
We have your post and are getting it ready for delivery

20 September 2020 15:34
Your delivery has been sorted in DUBLIN PARCEL HUB, DUBLIN 12

20 September 2020 13:22
We have your post in DUBLIN PARCEL HUB, DUBLIN 12

ED E

greenfields46! wrote: »

Honestly I’ve noticed anything that goes to Dublin Parcel Hub I just know it’s gonna be 2/3 days before I receive it, if it goes to Dublin 12 it’s out the next day except weekends!! PS my packages are all small size as well!!

Check your tracking codes, you may find the quicker stuff is a different prefix denoting the service they've requested. These are all Amzn packages (AY/AW):

AY

2020-05-11 18:00
Your item was delivered

2020-05-11 13:11
Your post is out for delivery

2020-05-11 12:58
Your post is out for delivery

2020-05-11 12:10
We tried to deliver your post

2020-05-11 04:11
We have your post and are getting it ready for delivery

2020-05-09 17:01
DUBLIN PARCEL HUB, DUBLIN 12, Your delivery has been sorted in

2020-05-09 16:43
DUBLIN PARCEL HUB, DUBLIN 12, We have your post in

AW

2020-08-10 11:41
We delivered your post

2020-08-10 06:43
Your post is out for delivery

2020-08-10 03:36
We have your post and are getting it ready for delivery

2020-08-08 17:23
DUBLIN PARCEL HUB, DUBLIN 12, Your delivery has been sorted in

2020-08-08 16:54
DUBLIN PARCEL HUB, DUBLIN 12, We have your post in

AW

2020-08-27 11:36
We delivered your post

2020-08-27 06:49
Your post is out for delivery

2020-08-27 04:45
We have your post and are getting it ready for delivery

2020-08-26 22:39
DUBLIN PARCEL HUB, DUBLIN 12, Your delivery has been sorted in

2020-08-26 22:25
DUBLIN PARCEL HUB, DUBLIN 12, We have your post in

AY

2020-09-08 15:46
We delivered your post

2020-09-07 22:03
We have your post and are getting it ready for delivery

2020-09-07 14:01
DUBLIN PARCEL HUB, DUBLIN 12, Your delivery has been sorted in

2020-09-07 13:29
DUBLIN PARCEL HUB, DUBLIN 12, We have your post in

AW

2020-09-08 11:35
We delivered your post

2020-09-08 04:23
We have your post and are getting it ready for delivery

2020-09-07 14:01
DUBLIN PARCEL HUB, DUBLIN 12, Your delivery has been sorted in

2020-09-07 13:54
DUBLIN PARCEL HUB, DUBLIN 12, We have your post in

All of mine go via Dublin 12, which is the parcel hub, so I'm not sure if you've mixed up the Dublin Mail Centre with the CourierPost lads in D12.

greenfields46!

Honestly I’ve noticed anything that goes to Dublin Parcel Hub I just know it’s gonna be 2/3 days before I receive it, if it goes to Dublin 12 it’s out the next day except weekends!! PS my packages are all small size as well!!

VG31

There's never any delays with small items that come with the postman. It's only larger packages that come in vans. It's probably the local delivery depots that are the issue.

I don't understand how An Post were flawless (for me at least) during the lockdown but now they're very slow.

greenfields46!

My Parcel was in Dublin Parcel Hub from a Sunday and didn’t arrive until Wednesday! I had another order from UK that arrived in 4 days went to Dublin Mail Centre on a Friday and had it Monday morning!!! I think Dublin Parcel Hub are really slow, 1 package from UK took 12 days the last one took 4 to get to Dublin mail centre!! So I dunno strange

VG31

Two Amazon parcels that arrived in Dublin Parcel Hub on Sunday still not delivered. Will have to ask Amazon for a gift card again.

Darc19

greenfields46! wrote: »

Yes mine brings me straight to an post website! Left Heathrow on Saturday 5th!! An Post web chat did say that items were taking at least a week to arrive so fingers crossed it will arrive soon? Thanks!!

"left Heathrow" means it has left custody of Royal mail, but then it goes into a wait for space and sits there until space becomes available.

An post should change to road transport between uk and Ireland for the foreseeable future. It only takes a few extra hours.

greenfields46!

Happy Days! Just checked tracking again and An Post have received my parcel this evening! Hopefully arrives soon now! Tnks Doge

greenfields46!

Yes mine brings me straight to an post website! Left Heathrow on Saturday 5th!! An Post web chat did say that items were taking at least a week to arrive so fingers crossed it will arrive soon? Thanks!!

Doge

greenfields46! wrote: »

So post must be slow arriving from the UK?

Have you tried clicking the "Continue Tracking" button on the Royal Mail track and trace page for your tracking number?
Just to see if a different courier is handling instead of AnPost.

In my case:
Friday 04 September
Package Sent

Sunday 06 September
Item leaving the UK (Heathrow)

Friday 11 September
Item Received @ GLS Ireland

So its hard to say wether it was delayed at heathrow or on irish soil

greenfields46!

So post must be slow arriving from the UK?