Virgin TV360

feelings · 25-09-2020 11:58AM

What on earth is the delay with new customer sign ups? Stock issues?

I asked yesterday and if you are already a customer (non-TV) apparently you can sign up for the new box. It is classed as an upgrading customer. Don't hold me to that, VM agents have been know to give out wrong information. You must take the 1GB full house package.

coylemj · 25-09-2020 12:20PM

colly10 wrote: »

Anyone know if you sign up as a new customer now, do you get their old horizon box or the new 360 box?

Delta2113 wrote: »

- Think it starts October. Definitely hold out for a 360 box.

+1 the three bundles on offer at https://www.virginmedia.ie/bundles/broadband-tv-phone/ all show the Horizon box in the graphic.

Hurry! Sale must end at midnight on Wednesday, September 30th.

as a new customer, I'd wait until October and see if they're offering the TV360 box.

coylemj · 25-09-2020 12:26PM

feelings wrote: »

What on earth is the delay with new customer sign ups? Stock issues?

They're trying to dump the old Horizon boxes on new customers in a 'sale', see my post immediately above this one.

feelings wrote: »

I asked yesterday and if you are already a customer (non-TV) apparently you can sign up for the new box. It is classed as an upgrading customer. Don't hold me to that, VM agents have been know to give out wrong information. You must take the 1GB full house package.

I upgraded from Horizon, got the new box with the 'Bigger than Big' bundle which includes 500 Mbps BB. My options (as an existing TV customer, which I realise you are not) included the 'Full House 500' bundle but that was a Horizon box which I obviously avoided.

BigMoose · 25-09-2020 04:42PM

I'm shocked to read the multiroom boxes need a physical cable for live TV. That seems a real screw up and a big step behind the competition. As others mentioned this isn't the case for SkyQ, or even the Vodafone TV service, live TV and recordings all wireless to multiroom boxes. Our second TV is two floors above the main one, so cant see them being willing to install a cable even if I was happy for them to do so, which I wouldn't be. I'd rather watch live TV on an ipad upstairs than pay for all that. I can watch RTE/C4 players via an apple TV for free anyway.

califano · 25-09-2020 10:37PM

Got my multi room boxes today but I can't get through the installation with error code CS1010 on boot up each time.
Couldn't really get any info from Virgin before they closed for the day.

Anyone experience this and get through it?.

towger · 25-09-2020 10:49PM

califano wrote: »

Got my multi room boxes today but I can't get through the installation with error code CS1010 on boot up each time.
Couldn't really get any info from Virgin before they closed for the day.

Anyone experience this and get through it?.

I had the same thing. Account had not been provisioned fully.
Took three days chasing support to fix it. You are in for the long haul I’m afraid. Your old Horizon box will still work in the meantime.
Good luck !

califano · 25-09-2020 10:52PM

towger wrote: »

I had the same thing. Account had not been provisioned fully.
Took three days chasing support to fix it. You are in for the long haul I’m afraid. Your old Horizon box will still work in the meantime.
Good luck !

Cheers that explains it. If only the accounts team can be as efficient as the product dispatch team!.

Loughc · 25-09-2020 10:52PM

towger wrote: »

Your old Horizon box will still work in the meantime.
Good luck !

Jesus the man has been through enough.

CoBo55 · 26-09-2020 01:03PM

califano wrote: »

Got my multi room boxes today but I can't get through the installation with error code CS1010 on boot up each time.
Couldn't really get any info from Virgin before they closed for the day.

Anyone experience this and get through it?.

Wired or wireless? Did a poster solve that error further back in this thread? Something to do with WPS?

califano · 26-09-2020 02:41PM

CoBo55 wrote: »

Wired or wireless? Did a poster solve that error further back in this thread? Something to do with WPS?

Wireless first and then wired. Im not even getting to the screen that I can choose WPS. I did initially once then never again. Wired is only getting me onto the Welcome screen then a slow turning white wheel for a minute before Error screen CS1010.

I will look back in the thread but I think its an accounting issue and support this morning seem to agree but getting accs seems to be a hard job as im still without tv.

coylemj · 26-09-2020 03:52PM

CoBo55 wrote: »

Wired or wireless? Did a poster solve that error further back in this thread? Something to do with WPS?

It shouldn't make a difference. I setup the multiroom in the bedroom, it connected to my wi-fi and completed the setup in a couple of minutes.

You do not need to setup the multiroom box while it's wired to your router.

coylemj · 26-09-2020 07:00PM

If you rewind or pause a live program, is there a quick way to go back to the current point in the broadcast?

Delta2113 · 26-09-2020 08:19PM

coylemj wrote: »

If you rewind or pause a live program, is there a quick way to go back to the current point in the broadcast?

- Press the TV button (right hand side off Home)

califano · 26-09-2020 08:28PM

towger wrote: »

I had the same thing. Account had not been provisioned fully.
Took three days chasing support to fix it. You are in for the long haul I’m afraid. Your old Horizon box will still work in the meantime.
Good luck !

You werent wrong, still waiting!

leche solara · 26-09-2020 10:21PM

Is there a way to fast forward through a recording by 1 minute at a time like there was on the Horizon box?

GHOST MGG · 27-09-2020 12:11PM

I woke up this morning and my remote had unpaired itself as if by magic to the box..now the problem i have is when i hold down the tv button and the 0 button to pair it says "pairing failed"
Only thing that works on the remote is the volume up and down..so im stuck..cant go into options to pair thru the menu..and as we all know virgin media support died about 3 months ago

Delta2113 · 27-09-2020 12:37PM

Take the batteries out from your Tv 360 remote control for at least 30 seconds and put batteries back in then try the remote control again.

GHOST MGG · 27-09-2020 05:04PM

Delta2113 wrote: »

Take the batteries out from your Tv 360 remote control for at least 30 seconds and put batteries back in then try the remote control again.

That was the first thing i did...took them out for about 10 seconds...then i took them out and left them out for 5 mins...put the batteries back in and it worked...still scratching my head as to why..but thanks for that^

CoBo55 · 27-09-2020 05:23PM

GHOST MGG wrote: »

That was the first thing i did...took them out for about 10 seconds...then i took them out and left them out for 5 mins...put the batteries back in and it worked...still scratching my head as to why..but thanks for that^

Couldn't be doin with that malarkey, I'd be getting phone calls from the missus, should have stayed with Sky blah blah blah....

coylemj · 28-09-2020 03:12PM

leche solara wrote: »

Is there a way to fast forward through a recording by 1 minute at a time like there was on the Horizon box?

Rapidly pressing the left (10 seconds rewind) and right (30 seconds FF) buttons allows you to jump in steps while playing a recording. I've looked and can't see if you can change those increments.

califano · 28-09-2020 06:19PM

califano wrote: »

Got my multi room boxes today but I can't get through the installation with error code CS1010 on boot up each time.
Couldn't really get any info from Virgin before they closed for the day.

Anyone experience this and get through it?.

They are sending out an engineer on the 5th Oct about the multiroom box which only boots into the CS1010 screen but I have the main box working with a couple of gitches. Like power on via the remote boots it into the Setup and Please Wait welcome screen but manual press of the blue botton on the face of the actual box powers it on properly.

btw has anyone managed to find set a Harmony remote control that works?. The 'Virginmedia V6' seems to be there but doesn't work?.

Doomofman · 28-09-2020 06:20PM

califano wrote: »

btw has anyone managed to find set a Harmony remote control that works?. The 'Virginmedia V6' seems to be there but doesn't work?.

Use 'upc mediabox' that's what finally got it to work for me.

califano · 28-09-2020 06:23PM

Doomofman wrote: »

Use 'upc mediabox' that's what finally got it to work for me.

Thanks a lot that worked.

coylemj · 29-09-2020 05:16PM

I cycled through the TV360 'power on standby' settings and this is what the box was using after about an hour on standby using the various settings....

Fast 9.9W
Active 1.3W
Eco 0.2W

On my Horizon box, the Eco setting meant that the box took an age to boot up but the TV360 starts up in less than 30 seconds when it was on standby in Eco mode so can't really see why you'd use any other setting. And while the box downstairs was in Eco mode on standby, I was able to kickoff a recording from the multiroom box upstairs.

I can't remember the default setting when you complete the initial setup but if your TV360 box is set to 'Fast', you might as well not bother switching it off at night. Because you'd only be saving about 1W if you do.

oneilla · 29-09-2020 11:33PM

Have Virgin removed True Movies ch no. 329? It'sdisappeared from my Horizon box.

decor58 · 30-09-2020 09:20AM

oneilla wrote: »

Have Virgin removed True Movies ch no. 329? It'sdisappeared from my Horizon box.

I think it has been renamed Sony classic movies.

Clitheroekid · 30-09-2020 10:34AM

Nothing on this channel at present

DermoMIO · 30-09-2020 10:51AM

DermoMIO wrote: »

Same here, should be €94 it says €109. Time for a 5 hour online chat with “customer service”

Follow up on this, they are saying it’s a “probate” charge they can’t explain what a “probate charge” is & tell me my next bill will be €84 but when told it should be €94 they say it’s €20 off for 5 months not €10 for 12 !

Neither them or me clearly know wtf is going on

Mearings · 30-09-2020 11:39AM

oneilla wrote: »

Have Virgin removed True Movies ch no. 329? It'sdisappeared from my Horizon box.

Gone. I spotted it 2 days ago becauses they were showing Xmas films. Maybe VM knew we would not enjoy Christmas in September.

Loughc · 30-09-2020 12:30PM

Mearings wrote: »

Maybe VM knew we would not enjoy Christmas in September.

:mad:

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