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UPC Connection

FaoiSin

Hey I'm experiencing a problem with UPC at the moment where I have to disconnect and reconnect regularly as the connection stops working. It immediately starts working again after reconnection but it's really annoying for streaming and such. Two other people have been using the connection with no problem but this occurs on my laptop and tablet. Any ideas what the problem could be? Thanks!

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JeaicMaG wrote: »

Hey I'm experiencing a problem with UPC at the moment where I have to disconnect and reconnect regularly as the connection stops working. It immediately starts working again after reconnection but it's really annoying for streaming and such. Two other people have been using the connection with no problem but this occurs on my laptop and tablet. Any ideas what the problem could be? Thanks!

Same problem here. Go to 192.168.100.1, leave username blank and use admin as password. Then have a look at your event log. Mine is gone ape the last month.

Time Priority Description
Sun Mar 09 23:31:23 2014 Warning (5) Map Reject - Not Authorized for Requested Downstream Traffic ...
Sun Mar 09 04:30:27 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Sun Mar 09 04:30:21 2014 Notice (6) TLV-11 - unrecognized OID;CM-MAC=80:c6:ab:d2:d2:00;CMTS-MAC=0...
Time Not Established Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC...
Time Not Established Notice (6) Honoring MDD; IP provisioning mode = IPv4
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=80:c6:ab:d2...
Time Not Established Notice (6) WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A...
Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=80:c6:a...
Sat Mar 08 06:37:26 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Thu Mar 06 14:25:45 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Thu Mar 06 07:19:26 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=80:c6:ab:d2...
Wed Mar 05 18:54:25 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Wed Mar 05 09:28:52 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Wed Mar 05 05:30:28 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=80:c6:ab:d2...
Mon Mar 03 15:53:29 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Mon Mar 03 07:24:08 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Mon Mar 03 00:54:01 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Sun Mar 02 14:01:53 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Sun Mar 02 11:00:43 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Sat Mar 01 13:22:40 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=80:c6:ab:d2...
Sat Mar 01 11:17:43 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Fri Feb 28 14:36:56 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Thu Feb 27 18:02:58 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Thu Feb 27 16:03:26 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Thu Feb 27 15:06:04 2014 Critical (3) Resetting the cable modem due to docsDevResetNow
Tue Feb 25 20:38:08 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=80:c6:ab:d2...
Tue Feb 25 11:26:05 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Tue Feb 25 05:31:29 2014 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...

FaoiSin

Wasn't able to log in that way! Have you contacted them about it?

Fresh Pots

JeaicMaG wrote: »

Wasn't able to log in that way! Have you contacted them about it?

I asked them about it in the talk to forum, they just told me to factory reset the router if that didn't work they'd need to send out an engineer.

The problem persists so I'll have to get on to them and tell them to send out an engineer.

mfdc

Just wanted to say I'm having the exact same thing happen, only in the last few days aswell. Pretty sure it started with a new firmware update for the router.

Connection has been rock solid since I got UPC, so when it cut out for the first time in 18 months I went and had a poke around, found the router log. I swear at the time it said it had just downloaded a file and then rebooted, but looking now the file download bit is missing...

2014-03-07 06:50:22: [Major] Resetting the cable modem due to docsDevResetNow

Ever since I've been having intermittent disconnects, seems like one every hour or so. It's never down for more than 40 seconds, but that's enough to stop whatever I'm doing. Extremely irritating for streaming or gaming! I'll try the factory reset and if it's still happening in a couple days I'm gonna get in touch with em. Let us know how you get on!

e: hah just got my fifth disconnect of the evening while writing this.

Vicxas

IIRC this is your modem checking for updates. But is being stopped.

Factory reset did it for me years ago.

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