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I cannot access my cams from mobile network

faolteam

Could you help please ?

I cannot access my cams from mobile network, but they work with local WiFi connection. What are the required steps to enable broadcasting?

im using a eyecam by storage options i tried PFPortchecker by portforward.com, i got an external ip address but couldnt get a ping result or port check result,

any clues to what im doing wrong

running windows 8

thanks in advance

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KoolKid

What router are you using? And what way have you set up the port forwarding?

Aquos76

Don't these storage option systems use the IMSeye app now

faolteam

the cisco router with upc

well i couldnt set up the port forwading i was just checking it with PFPortchecker by portforward.com

any help appreciated thanks

jamesd

You need to get into the cisco menu and do the port fowarding from there, you need to allow the ports throught from outside to the inside ip address of the DVR.

faolteam

can u explain maybe how thats done please

jamesd wrote: »

You need to get into the cisco menu and do the port fowarding from there, you need to allow the ports throught from outside to the inside ip address of the DVR.

KoolKid

Goto your routers IP address via your web browser.
Login to the router.
Goto advanced.
Port Forwarding or Services.
Forward any ports that are being used camera/dvr to the IP of the machine.

Aquos76

When you log into your Cisco router through 192.168.1.1

Go to the Applications and gaming tab, then go to the port range forwarding tab and enter in your details in there. The IP address you enter in there is the ip that your DVD is using on your internal network and you then enter in the port which your DVD has assigned to use, in my case it's 37777, to I put that port in as my starting port and I have 37778 as my end port, I think you can actually have both the same if I'm not mistaken, but it doesn't make a lot of difference.

faolteam

user name and password

KoolKid wrote: »

Goto your routers IP address via your web browser.
Login to the router.
Goto advanced.
Port Forwarding or Services.
Forward any ports that are being used camera/dvr to the IP of the machine.

Aquos76

faolteam wrote: »

user name and password

If you haven't changed them before, and if it's the Cisco 3925, both fields should be blank, the next screen you will then see will ask you to insert your own password.

faolteam

Local IP Adr Start Port End Port Protocol Enable

192.168.6.999 82 82 tcp yes

KoolKid

faolteam wrote: »

Local IP Adr Start Port End Port Protocol Enable

192.168.6.999 82 82 tcp yes

The IP is not a valid range. Where are you getting that from?

faolteam

these were the settings in my MJPEG Device settings

the ip address was 192.165.1.24
the port was 82

faolteam

""The IP address you enter in there is the ip that your DVD is using on your internal network""

what is this DVD i dont have any dvd ?

KoolKid

What is the IP address of your modem?
The DVR must be within the same range as that.

faolteam

be this : http://192.168.1.1:80

KoolKid

Yes. The port 80 is not needed.
So your DVR IP must be in the same range
192.168.1.***

faolteam

but i just cant get it to work

martinr5232

I just done this tonite im using the app kmeyepro on the settings on your app put in the add of your router in the mobile port put in 15961.

On your port forwarding settings put in the add of your camera dvr in start port put in 15961 finish port 15965 protocol put in both and tick enable.

Thats what i done and it worked so give it a go.

faolteam

i have the right ip address but its the start port and end port i cant find

martinr5232

faolteam wrote: »

i have the right ip address but its the start port and end port i cant find

Did you try what i said ?

whatever you put in the mobile port on the app is what you need to put in your start port on your router.

Also you need two ip addresses on for your router and one for your dvr.

faolteam

but no look

KoolKid

And have you all the settings correct on the DVR and the app.
If you could post up everything you have set up on the DVR, the router and the app we should be able to see what's missing.

KoolKid

And have you all the settings correct on the DVR and the app.
If you could post up everything you have set up on the DVR, the router and the app we should be able to see what's missing.

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