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cancelling setanta

cmb.

does anyone have the address for sending in a cancellation notice to setanta - they have nothing listed (suprise) and i was given 2 diferent addresses by them so i dont trust them (lots of stories about issues getting them to process a cancellation)

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steamengine

So now, almost 2 months after cancelling, I must wait another 28 days to find out if I am rid of Setanta for good. The time that has been wasted with them is unbelievable.

During the course of my conversation with my credit card company I realised that there is nothing I can do to stop Setanta making further charges. I have given them authority to charge my account forever, it would seem, an authority I cannot cancel unless I close the credit card account, which I am seriously considering.

Sounds familiar, waiting a month at a time to see if they actually have cancelled the debit ! My CC company have now requested cancellation, which is further to my cancellations. Should they persist, then I'm handing it over to a solicitor. Just waiting for this months CC statement to arrive.

..............................

CC statement has now arrived, no debit transaction showing, so it looks like they heeded the request to cancel from my credit card company.

smilerf

snaps wrote: »

So...Ive phoned them to cancel, emailed them to cancel, Wrote to them to cancel....This was at the start of dec giving them my 30 days notice. Card still active. Can i just cancell my DD? Is it my word against theirs ive cancelled if i cancel my DD?

yes i cancelled my dd and rang to tell them
i had request cancellation off them twice before and it was never ddone by them
this is the best way... i used to work for the bank

Finne1993

They're a joke, I kept up my sub to them under duress to be honest, I kinda have to have it, I got it for 3 months for €10.99 from August and last week I got a phonecall from their call centre saying if I come back to Setanta they will give it to me for €5 a month for 6 months!! I let the operater ramble on about all thats on their channels etc and then said yes I'd be interested but there was one slight problem... I never left them in the 1st place!! He checked my account and said yes thats right Sir, sorry for bothering you to which I replied if I don't get the next 6 months for a fiver I would cancel so he duly obliged!!

RESULT!!

Tarabuses

smilerf wrote: »

yes i cancelled my dd and rang to tell them
i had request cancellation off them twice before and it was never ddone by them
this is the best way... i used to work for the bank

Without doubt the bank is the only way to go. No more credit card blanket authorisations for me.

Redsoxfan

Is there any way to stop UK telemarketing companies cold calling you trying to get you to re-subscribe after you have cancelled Setanta?

steamengine

Redsoxfan wrote: »

Is there any way to stop UK telemarketing companies cold calling you trying to get you to re-subscribe after you have cancelled Setanta?

I received an automated phone call from (I assume) Setanta earlier - something about promotions - blah, blah, blah. It gave a phone number to opt out, but not enough time to get a pen and paper and write it down.

I suppose the positive is, that they finally got the message about my cancellation. But - Buzz - Buzz - Buzz, here they come again. Which part of "cancellation" do they not understand ?

Tarabuses

Tarabuses wrote: »

I cancelled my Setanta subscription in September by phone and subsequently by post. I received 3 confirmations by phone and a letter all stating that my account would be cancelled on 4th November. All came to pass when I noted that the two Setanta programmes were no longer available early on the morning of the 4th.

You can understand my surprise, therefore, when I saw a charge from Setanta on my credit card on 5th November for €101.33 (I had been paying €9.99 at the time of cancellation).

On contacting my credit card company they arranged a three way call with Setanta to find out the reason for the charge. It appears that Setanta did not cancel my multiroom account (for which I wasn't being charged at the time of cancellation) and I was now being charged an annual subscription for that box. They agreed to cancel the charge but said that it would take up to 28 days for this credit to appear om my credit card account.

So now, almost 2 months after cancelling, I must wait another 28 days to find out if I am rid of Setanta for good. The time that has been wasted with them is unbelievable.

During the course of my conversation with my credit card company I realised that there is nothing I can do to stop Setanta making further charges. I have given them authority to charge my account forever, it would seem, an authority I cannot cancel unless I close the credit card account, which I am seriously considering.

Still no sign of my €101.33 refund. Setanta really are a third rate operation.

Redsoxfan

If I want to get Setanta to stop calling me, I presume I have to write to them at this address:

Setanta Sports
PO Box 26854
Cluny Court
Chapelton Drive
KIRKCALDY
KY2 9BH
UK

Do I have any data protection rights as they appear to be based in the UK?

Tarabuses

Redsoxfan wrote: »

If I want to get Setanta to stop calling me, I presume I have to write to them at this address:

Setanta Sports
PO Box 26854
Cluny Court
Chapelton Drive
KIRKCALDY
KY2 9BH
UK

Do I have any data protection rights as they appear to be based in the UK?

Are they cold calling or are you a customer? I wish they would call me and tell me that the €101.33 is on its way.

Redsoxfan

Tarabuses wrote: »

Are they cold calling or are you a customer? I wish they would call me and tell me that the €101.33 is on its way.

I was a customer and when they call they ask for me by name (when the clown on the end of the phone can actually pronounce my name correctly that is!), so I presume they are getting my details from a customer database.

As we are ex-directory, I wouldn't expect that we would receive cold calls.

soundsham

just rang them today to cancel,
last payment to be on 15th jan
will be cut off on feb 11th.

e-mail confirmation to be recieved tomorrow,

Hopefully all will work out ok,
Was told no written confirmation necessary,

Tarabuses

My €101.33 finally arrived after Christmas. Although the letter and cheque were dated 4 December (one month to the day after the incorrect charge) the postmark on the envelope was 22 December.

paulie1969

Cancelled today no problems.Offered me 3 months for 5euro.Did not take up offer as this is a rubbish station.

pricewise987

cancelled by email and via their contact us email option on their website

did this on 9th February

let payment go through on the 4th March - this would cover the 30 days notice

they did not cut the picture until 2nd april so they are now saying i owe them 16.99

i have stopped the payment and they have been ringing every day for the last 2 weeks...

they keep threatening that this will affect my credit rating...

what should i do???

i don't want to pay for a service i have tried to cancel...

dub45

pricewise987 wrote: »

cancelled by email and via their contact us email option on their website

did this on 9th February

let payment go through on the 4th March - this would cover the 30 days notice

they did not cut the picture until 2nd april so they are now saying i owe them 16.99

i have stopped the payment and they have been ringing every day for the last 2 weeks...

they keep threatening that this will affect my credit rating...

what should i do???

i don't want to pay for a service i have tried to cancel...

I presume that when you cancelled that you gave them a closing date? If so their incompetence in not cutting you off on that date is not your concern. By their logic if they never cut you off then you would have to keep paying because of their incompetence.

I would tell them that if they keep phoning you you will report them to the police for harassment.

Tarabuses

As Dub45 has said, it was their job to cut the service not yours. I would say the credit rating thing is just a threat to frighten you.

Anyway, if you paid for 30 days on 4th March then you were paid up to 2nd April so what are they arguing about?

You should report thm to the regulator, I'm sure it would not be the first such report they would have received. You are under no obligation to pay for a service you have cancelled.

BeepBeep67

Looks like they've improved their process, this was a response that I received within 60 mins to a request a cancellation email to customerservices@setanta.com

Thank you for contacting Setanta Sports.

We are sorry to hear that you no longer wish to subscribe to Setanta Sports.

As a valued customer we would like to offer you the opportunity of continuing your subscription with Setanta Sports at a reduced price offer of €8.49 per month for the next 3 months which will commence from your next billing date 15/03/13. After this period your service will revert to the original price unless you call or email at which point we would be happy to discuss your account again.

Setanta Sports brings you exclusively live Barclays Premier League football on Saturdays at 3pm, UEFA Champions League and Europa League football, French Top 14 and RaboDirect Pro 12 Rugby, every Formula 1 race live, exclusively live golf from the Masters and the Open, GAA hurling and football. We would love you to continue to enjoy all this and more. We would love you to continue enjoying this.
In the meantime your account has now been scheduled for cancellation in accordance with our current cancellation guidelines. Your service will cease on or around 15/04/13 and your final payment will be taken on 16/03/13.
If you would like to take advantage of this offer then please let us know, otherwise your service will automatically cease on the above date.

If we can be of any further assistance, please do not hesitate to contact our customer service team on 0818 20 30 40 and one of my colleagues will be happy to help.
We are open from 9:30am to 6pm, Monday to Saturday.

Kristopherus

They have a nerve even looking for €8.49. A fiver is all I would begrudgingly give them:(

Cantona's Collars

Must cancel mine,no United games at 3pm on Saturdays between now & end of the season so nothing else of interest on Setanta.

Stephencally

Hi hope someone can help I had setanta through sky now I cancel my sky around last oct and was just going to let the rest of the year run out on setanta which was this month and just not bother to renew it, but I'm only after finding out that they already took out the money out of my account for the full year coming up til Feb next year and when I rang them up saying that I no longer have sky and no longer have setanta they tell me that under there t and c's they can refund my money as I did not inform they to cancel the subscription so I'm out €225 and there's nothing I can do about it apparently I said well can I at least not get most of my money back as it's only two days into the years renewal they said no they informed me that the same happened last year even though I remember doing it over the phone, just would like some advice please if anyone can help

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