[byrnefm]

Originally Posted by Tesco Mobile: Paul

There is a limited set of results returned. Change the date filter and you should get more recent records.

Regards
Paul

I tried it again just now - the date filter is from Feb 24 - Mar 24 but I am still not getting any results for my phone usage since March 17. Same as for my wife's phone usage (we both used our phones today) - the last date listed is March 18. For the filtering, Service is set to All and Destination set to all.

I think I worked out what it is though... On the top of the page, there is a note stating "The maximum number of visible records is limited to 100.". However, the max number it is displaying for us is 50.

Would it be possible to get this limit raised to showing (say) the last month of usage, irrespective of how many records returned? 50 is quite a low limit.

Btw - while roaming in Northern Ireland, are incoming calls charged or are they free? I wasn't sure.

[danjo-xx]

Hi Paul,

Can you tell me how to interpet the info below as I find it a bit confusing.



Item 1. This looks like the €3 data bundle that was purchased on the 23rd March and expires on the 23rd April which is grand.

Item 6. Says data bundle expires 31st of March.


Does item 6 refer to a previous data bundle that hasn't been used up yet.

[Tesco Mobile: Paul]

Originally Posted by danjo-xx

Hi Paul,

Can you tell me how to interpet the info below as I find it a bit confusing.



Item 1. This looks like the €3 data bundle that was purchased on the 23rd March and expires on the 23rd April which is grand.

Item 6. Says data bundle expires 31st of March.


Does item 6 refer to a previous data bundle that hasn't been used up yet.

Hi Danjo,

I agree its not the best. We are going to revamp the My Tesco Mobile site later in the year adressing some of these screens.

Item 1 is your Free Tesco Mobile to Tesco Mobile calls, texts and pictures messages. Gets set when you top up by 10eur or more. The value isnt important byut the expiry date is.

Item 6 is your data bundle remaining balance and expiry date. The balance is not the most logicial figure but if you muliply * 100 and divide by 1024 you get the MB left in your bundle, in your case 975MB.

Looks like your bundle purchase on 23rd didnt go through for some reason.

regards
Paul

[RnR]

Colleague has moved to TM (bill pay) we can no longer communicate using FaceTime.
I'm with 02. Has TM blocked FT?

[Tesco Mobile: Paul]

Originally Posted by RnR

Colleague has moved to TM (bill pay) we can no longer communicate using FaceTime.
I'm with 02. Has TM blocked FT?

No, we don't block anything. Has his phone activated it since he moved over (sends a text to a UK number). Facetime and iMessage need to be activated. Did he setup his iPhone through iTunes? He needs to do this to ensure these settings are activated properly.

regards
Paul

[mathepac]

Originally Posted by Tesco Mobile: Paul

No we don't, as long as its unlocked all should be fine.

You can apply our data and MMS settigns here automatically once you have a Tesco Mobile SIM in the phone.

http://www.tescomobile.ie/helpandsup...-settings.aspx

regards
Paul

Thanks Paul, all working fine now including the hard-wired hands-free kit.

[Taquilasunrise]

Hi Paul;

I am getting following error on TM webtext link. It was working fine until it stopped suddenly

Application error
Error
An unexpected error has occurred. Please contact your system administrator.

[Grainne2012]

Hi Paul, same deal as taquilasunrise here too. Now most web options are giving errors:

MYBALANCE, CLUBCARD & PUK= "Available Accounts
There have been one or more validation errors on this page. Please revise your input data and try again."

MANAGE CARDS
"An unexpected exception occured while obtaining registered cards details"

WEBTEXT: "Application error
An unexpected error has occurred. Please contact your system administrator."


Noticed earlier today (26.03.2012) it was datestamping sent txts as yesterday (25.03.2012), but they look ok on USAGE now.

You already have my account info for the problems a few days ago in this thread.
http://boards.ie/tre/2056579169

Hasn't been a good month for Tesco Mobile, has it? :/

[du Maurier]

I'm having a little difficulty with Tesco's billing discrepencies (which I think I might have ironed out).

The invoice generated assuringly tells us to not to worry, our bill will be deducted in 14 days time. I click to open the invoice and see that on it the only dated reference point is at the top right hand corner (in my case, the 15th) so I assume it will be deducted 14 days after that date. The 29th is what I'm assuming. I think most people would assume the 14 days would be after the invoice is dated.

But this is not the case.

I was told today that it is when the bill notification arrives in your TM a/c or when you get a text. I never received a text as it wasn't updated on my account (must be updated manually and may never be updated if you don't query it - not a great system there). I also don't want to be checking my a/c every other day to see when my bill notification has arrived.

I'm finding this method a little Byzantine to be honest.

Even if it was alluded in the text that the funds would be extracted from your a/c in 14 days from the date it was sent that would be more helpful.

Plus I find that the text could arrive at any date. Last month it arrived on the 24th, this month the 28th. I don't want to be counting 14 days from then!

It would suit most to have it structured so that the funds get extracted 14 days from the date of the invoice. It makes things a little less complicated.


And on another note, is there any update on a potential reimbursement for customers due to the outtage a couple of Fridays ago?

[Tesco Mobile: Paul]

Thanks, feedback noted. You are correct in how it works presently. We are looking at the process in general.

On the other point you raise please contact customer care if you have an issue to discuss. I don't have any general statement to make on this.

Regards
Paul

Originally Posted by du Maurier

I'm having a little difficulty with Tesco's billing discrepencies (which I think I might have ironed out).

The invoice generated assuringly tells us to not to worry, our bill will be deducted in 14 days time. I click to open the invoice and see that on it the only dated reference point is at the top right hand corner (in my case, the 15th) so I assume it will be deducted 14 days after that date. The 29th is what I'm assuming. I think most people would assume the 14 days would be after the invoice is dated.

But this is not the case.

I was told today that it is when the bill notification arrives in your TM a/c or when you get a text. I never received a text as it wasn't updated on my account (must be updated manually and may never be updated if you don't query it - not a great system there). I also don't want to be checking my a/c every other day to see when my bill notification has arrived.

I'm finding this method a little Byzantine to be honest.

Even if it was alluded in the text that the funds would be extracted from your a/c in 14 days from the date it was sent that would be more helpful.

Plus I find that the text could arrive at any date. Last month it arrived on the 24th, this month the 28th. I don't want to be counting 14 days from then!

It would suit most to have it structured so that the funds get extracted 14 days from the date of the invoice. It makes things a little less complicated.


And on another note, is there any update on a potential reimbursement for customers due to the outtage a couple of Fridays ago?

[du Maurier]

Originally Posted by Tesco Mobile: Paul

Thanks, feedback noted. You are correct in how it works presently. We are looking at the process in general.

On the other point you raise please contact customer care if you have an issue to discuss. I don't have any general statement to make on this.

Regards
Paul

Thanks for the reply. The process just seems slightly unclear, I thought.

Regarding the latter, I have contacted customer care and they were somewhat closeted regarding it. When encouraged he said something along the lines of 'We would generally only look into it if there was some inconvenience called...blah...and it wasn't our fault as it was elemental...blah'.

Just to clarify, it was an inconvenience. It was TM's fault (as it's your network that failed). I can only go on what he said and the salient points I can glean from it to reply with.

[Kotek Besar]

How much does it cost to call 076 numbers?

[digitaldr]

1744 balance isn't working for bill pay - any idea when it might be fixed?

[Tesco Mobile: Paul]

Originally Posted by Kotek Besar

How much does it cost to call 076 numbers?

076 is treated the same as domestic landline from a charging perspective and is inlcuded in your minutes in Pay Monthly.

regards
Paul

[Tesco Mobile: Paul]

Originally Posted by digitaldr

1744 balance isn't working for bill pay - any idea when it might be fixed?

Tech team looking at this presently and should be fixed shortly.