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Tesco Mobile

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    #902
    pearlman
    Registered Users Posts: 32 ✭pearlman


    don't know if this is of any help but here is how i do it on samsung. settings,,,,wireless and network,,,,teathering,,,, mobile ap click on the mobile ap it should look for and find the wireless networks in your local area. hope this helps


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    #903
    Collie.
    Registered Users Posts: 5 ✭Collie.


    thanks Cookie/ Pearlman......I have unchecked the Authentication but still not working.

    any idea what the Username and password should contain ??


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    #904
    cookie1977
    Registered Users Posts: 6,794 ✭✭✭cookie1977


    Collie. wrote: »
    thanks Cookie/ Pearlman......I have unchecked the Authentication but still not working.

    any idea what the Username and password should contain ??

    No username and password. Just enable apn and type:
    tescomobile.liffeytelecom.com

    then save and restart the phone by doing a battery pull. The internet browser should work


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    #905
    AngryGoldfish
    Registered Users Posts: 40 ✭AngryGoldfish


    I'm considering moving from my PAYG O2 package to the 24-month plan of €30 with Tesco and picking up a Samsung Galaxy S4 for €310. Albeit using the same signal as O2, will there be any changes in reception and consistency? Also, would anyone recommend avoiding a 24-month contract for someone who doesn't use the phone that much?


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    #906
    mariorainy
    Registered Users Posts: 15 ✭mariorainy


    Hi
    How can i top up my number by vocher bought in tesco from different mobile number ??
    I dont want to use credit/debit card, i got voucher already bought,but cannot top up from my phone,has to be from other.

    Thanks

    Mario


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    #907
    cookie1977
    Registered Users Posts: 6,794 ✭✭✭cookie1977


    You can only top up your number from tesco with any tesco mobile voucher. A vodafone or O2 voucher will not top up your tesco mobile.


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    #908
    mariorainy
    Registered Users Posts: 15 ✭mariorainy


    Maybe i didnt write it correctly, i have tesco mobile voucher, but i want to top up my tesco mobile number but cannot call to 1747 from my number . Is it any other way to top up with voucher ? ( online, or from other mobile number?)

    Thanks


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    #909
    cookie1977
    Registered Users Posts: 6,794 ✭✭✭cookie1977


    Is it not possible to top up from another mobile but inputting your number at the prompt (sorry I'm not with tesco but I know that's possible with other networks) or can you not log in online to top up with a voucher?


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    #910
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    mariorainy wrote: »
    Maybe i didnt write it correctly, i have tesco mobile voucher, but i want to top up my tesco mobile number but cannot call to 1747 from my number . Is it any other way to top up with voucher ? ( online, or from other mobile number?)

    Thanks

    Hi there

    Please see here for the answers you require

    http://www.tescomobile.ie/helpandsupport/top-up-faq.aspx

    We also have a Talk To forum on Boards.ie manned by our Customer Care reps in office hours.

    http://www.boards.ie/vbulletin/forumdisplay.php?f=1542

    regards
    Paul


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    #911
    cookie1977
    Registered Users Posts: 6,794 ✭✭✭cookie1977


    I dont think the FAQ's will help in this stuation


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    #912
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    cookie1977 wrote: »
    I dont think the FAQ's will help in this stuation

    I gather from his post that he is calling from his own number and wishing to top up his own number but calling the incorrect 17xx number for the Tesco Mobile topup IVR which is 1740 (not 1747 as he has in his post). That's the reason he is asking to use another mobile number to call the IVR as he thinks there is something wrong with his own phone.

    Apologies if i have misunderstood.

    regards
    Paul


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    #913
    cookie1977
    Registered Users Posts: 6,794 ✭✭✭cookie1977


    you're probably right


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    #914
    harryr711
    Banned (with Prison Access) Posts: 222 ✭✭harryr711


    How much does it cost to make and receive calls while roaming? Is it the same whether you're on bill pay or pay as you go?

    For the €15 pay as you go deal, can you just get the sim card or do you have to pay for a phone too? And on that deal, if you opt for 1GB data per month, does the €6.99 come off the €15 top up?


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    #915
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    harryr711 wrote: »
    How much does it cost to make and receive calls while roaming? Is it the same whether you're on bill pay or pay as you go?

    For the €15 pay as you go deal, can you just get the sim card or do you have to pay for a phone too? And on that deal, if you opt for 1GB data per month, does the €6.99 come off the €15 top up?

    Hi Harryr711

    Yes Roaming charges are same for PAYG or Pay Monthly see here

    http://www.tescomobile.ie/priceplans/international/roamingrates.aspx

    You can just get a SIM card for the €15 Unlimited Voice or Text deal (get your phone unlocked with your current network first)

    See here

    http://www.tescomobile.ie/priceplans/conductyourplan.aspx

    Yes you keep your €15 topup and the €6.99 will come from that topup balance each month

    thanks
    Paul


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    #916
    harryr711
    Banned (with Prison Access) Posts: 222 ✭✭harryr711


    Thanks. And on the €15/month deal, if you don't top up one month and run down the credit, does the deal come back into action again once topped up by €15 again?


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    #917
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    harryr711 wrote: »
    Thanks. And on the €15/month deal, if you don't top up one month and run down the credit, does the deal come back into action again once topped up by €15 again?

    Yes, once you are on the plan, topping up by €15 gives you the benefit for the next 30 days irrespective of when you last topped up.


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    #918
    harryr711
    Banned (with Prison Access) Posts: 222 ✭✭harryr711


    Tesco Mobile: Paul wrote: »
    Yes, once you are on the plan, topping up by €15 gives you the benefit for the next 30 days irrespective of when you last topped up.

    That's great thanks.


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    #919
    lynp27
    Registered Users Posts: 104 ✭✭lynp27


    was on to yous on sat. and you were ment to put 10e on my phone which i never got


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    #920
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    lynp27 wrote: »
    was on to yous on sat. and you were ment to put 10e on my phone which i never got

    Hi there

    Please send you details to our Customer Care representatives at the link for private messaging below with the background to your conversation on Saturday and they will follow up this afternoon.

    http://www.boards.ie/vbulletin/private.php?do=newpm&u=554494

    thanks
    Paul


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    #921
    lynp27
    Registered Users Posts: 104 ✭✭lynp27


    thanks pm sent


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    #922
    harryr711
    Banned (with Prison Access) Posts: 222 ✭✭harryr711


    Another simple question: When ordering a free sim online it requires your existing mobile number. If I want a new 089 number can I just put in all zeros for it and use the new 089 number that comes with the sim card?


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    #923
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    harryr711 wrote: »
    Another simple question: When ordering a free sim online it requires your existing mobile number. If I want a new 089 number can I just put in all zeros for it and use the new 089 number that comes with the sim card?

    Hi there

    This is just a contact number for the shipment.

    regards
    Paul


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    #924
    clint_silver
    Registered Users Posts: 2,895 ✭✭✭clint_silver


    Getting dropped phone connection over last week. City centre Dublin all the way to Ashbourne.
    Can browse on 3G and text but ring any number and I get disconnected.
    Wife's phone the same.
    Can take calls ok. Full coverage.
    Both on iPhones. Rebooted. No joy.

    Was able to make calls this morning but not now. This is at least third time in the last week. Any reason for this?


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    #925
    clint_silver
    Registered Users Posts: 2,895 ✭✭✭clint_silver


    clint_silver wrote: »
    Getting dropped phone connection over last week. City centre Dublin all the way to Ashbourne.
    Can browse on 3G and text but ring any number and I get disconnected.
    Wife's phone the same.
    Can take calls ok. Full coverage.
    Both on iPhones. Rebooted. No joy.

    Was able to make calls this morning but not now. This is at least third time in the last week. Any reason for this?

    Ill answer this myself. Contacted tech support and known issue an they're working on it. Be back soon.


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    #926
    itshimself
    Registered Users Posts: 1 ✭itshimself


    Tesco Mobile: Paul wrote: »
    Hi SMI

    As unbelievable a reason as it may seem its absolutely true. There was some roof work being performed at the data centre and the roof was pierced and water flooded in over our cage in the data centre. There are engineers from our managed service partners out there presently doing 2 things - 1 trying to restore service ASAP for customers and 2 trying to assess the damage and medium term work needed.

    Obviously we are not happy that this could happen at all but post mortems and lessons are for later. For now we are focussed on minimising impact to our customers and getting service in place.

    regards
    Paul
    Will this be fixed by the morning do you think, and is this an O2 fault or a Tesco Mobile only fault.

    Ta


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    #927
    digitaldr
    Registered Users Posts: 2,511 ✭✭✭digitaldr


    I seem to remember that the last big Tesco mobile outage was also caused by a leaky roof - maybe it's time to get it sorted once and for all?


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    #928
    andy73
    Registered Users Posts: 100 ✭✭andy73


    Yes seems that I have no service, I had some issues yesterday and several days ago and now is completely down.
    Indeed Tesco has a good pricing but I do not think that this is an acceptable service level.


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    #929
    clint_silver
    Registered Users Posts: 2,895 ✭✭✭clint_silver


    itshimself wrote: »
    Will this be fixed by the morning do you think, and is this an O2 fault or a Tesco Mobile only fault.

    Ta

    And also what happened the other problems over the last week?
    Definitely last Friday the same issue existed.


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    #930
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Hi All

    Please refer to our Talk To Forum here for updates in relation to yesterday's network outage.

    http://www.boards.ie/vbulletin/forumdisplay.php?f=1542

    regards
    Paul


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    #931
    cerastes
    Closed Accounts Posts: 3,601 ✭✭✭cerastes


    Ive been a customer of Tesco mobile for some time, I took a brief break and returned.

    Id like to know about my Tesco bonus credit,

    Previously,
    I would top up, get that amount top up credit and then get my bonus credit.
    At the end of 30days free calls to Tesco would end and I would start eating through my bonus credit, (no problems there) and then any remaining top up credit would be used.

    I wouldnt use much credit normally, and as the numbers I would call are mostly on tesco mobile, thanks to me encouraging them to join.

    Now, at the end of 30 days, my bonus credit or any remaining just disappears, I never received any notification of this happening, I just began to notice it, it seems a bit of a disadvantage for being a loyal customer.


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