Tesco wrong pricing..... AGAIN!!

foggy_lad · 24-11-2013 8:42pm

198321 wrote: »

Well if they are 600g online and you only get 500g (shopping online) thats wrong .. worth to contact Tesco and hope for 20e gift card apology :cool:

However if they are advertised as 500g in store and you get 500g - I believe thats ok

They have been advertised online as 600g for well over a year yet have only been 500g despite me complaining and ringing tesco several times and being refunded each time. Obviously the false advertising of them as 600g is worth more to tesco than having to refund a few customers each week.

Greenmachine · 24-11-2013 8:46pm

foggy_lad wrote: »

They have been advertised online as 600g for well over a year yet have only been 500g despite me complaining and ringing tesco several times and being refunded each time. Obviously the false advertising of them as 600g is worth more to tesco than having to refund a few customers each week.

Agree with the sentiment. Sure if you were charged the wrong price they say yeah well that price is for a 600 gram bag. Yours is a 500gram bag. It is a different product.

foggy_lad · 24-11-2013 8:50pm

Greenmachine wrote: »

Agree with the sentiment. Sure if you were charged the wrong price they say yeah well that price is for a 600 gram bag. Yours is a 500gram bag. It is a different product.

It is exactly the same product which was at one time 600grams but then this was cut back to 500grams and they never changed the website.

Greenmachine · 24-11-2013 9:50pm

foggy_lad wrote: »

It is exactly the same product which was at one time 600grams but then this was cut back to 500grams and they never changed the website.

Yes I am with you on this. Some one it may have been you, I don't won't posted a picture of the shelf pricing where it still gave a weight of 600 grams. They are wrong on both front. I have seen plenty of pricing errors in tesco in my days. If I had just accepted the package was 500gram instead of 600 grams as shown on the website or shelf sticker, then realised on top of this that the price was different I would be well pissed off, especially if they tried to pull something like that. My reason for making that point was because they tried to get out of a policy they had at the time that said if the price you see is not what you pay you got the item free.

It happen one on an item that came up €7 higher than displayed. They admitted that the price was different but they didn't wanted to give it to me for free because it was on promotion even though the promotion was active.

doublej · 25-11-2013 8:56am

foggy_lad wrote: »

It is a mistake they are well aware of as i have reported thos to them several times as far back as a year ago and through incompetency or possible fraudulent design they continue to advertise the smaller pack at the larger weight.

In fairness to foggy lad, I have seen his complaints( which are bordering obsessional!) on the 600/500 online for some time and am genuinely amazed that Tesco have allowed the online offer to remain as it could most certainly be construed to be misleading advertising, a practice that is contrary to Irish Consumer legislation,
Did you ever complain directly to National Consumer Agency?

fussyonion · 26-11-2013 1:39am

Tayto 12+6 pack were advertised as €3.92 on the shelf but when I got home I noticed I'd been charged €3.94.

I also bought two packs of Tampax which were advertised as €3.99 each but on the receipt, I'd been charged €4.09 for one and €3.99 for the other.
I was also charged €0.67 for Erin soup when it was advertised on the shelf as €0.54.

Also happened when I bought two bars of Cadbury chocolate. Was charged €5 when it was advertised as two for €2.50.

I have emailed Tesco several times to complain about being overcharged and all they do is apologise and send out a voucher to compensate, but they never say anything about looking into the problem or getting back to me with an answer as to why this keeps happening.

Fair enough I've got a voucher now but is that going to solve the problem?

foggy_lad · 26-11-2013 2:21am

It happens because they make too much from the false and misleading advertising to stop it.

fro9etb8j5qsl2 · 09-01-2014 6:15pm

Just a quick update, received the following letter from the asai. Tbh, I wasn't expecting much and as you can see, I didn't get much :rolleyes: If the asai are accepting this crap from tesco and letting them get away with it then no wonder they keep doing it :mad:

doublej · 09-01-2014 7:01pm

An offence has been acknowledged in this letter.
Retailers are OBLIGED to have the same price that is charged at the Point Of Sale on all shelf edge labels.
Send a copy of the ASAI letter to the NCA (National Consumer Agency) along with your complaint.

wmpdd3 · 10-01-2014 2:19am

I agree, thats crap, 99% of misleading adds are error, they are still misleading.

How many out of date posters is a shop allowed to leave up before an asai complaint is upheld?

Antigone05 · 10-01-2014 11:22am

doublej wrote: »

An offence has been acknowledged in this letter.
Retailers are OBLIGED to have the same price that is charged at the Point Of Sale on all shelf edge labels.
Send a copy of the ASAI letter to the NCA (National Consumer Agency) along with your complaint.

A genuine question, hope someone knows the legals of it.

would this not be 'invitation to treat' and no obligation required?

doublej · 10-01-2014 11:54am

The offence that is created is specific to the difference between the advertised price at the shelf edge label and the price of that product when scanned at the till.
Both of these prices MUST be the same.

The store can refuse to sell the product to you but cannot mislead a person by using a different price to entice the purchase and charge a different price later.it is a misleading commercial practice and is prohibited under our Consumer Laws.
The only defence that can be offered is if a third party( or the consumer) switched price labels on a product but this would be unlikely in the OP scenario as it was an official shelf edge label placed by Tesco in front of the product.

borderlinemeath · 10-01-2014 12:23pm

doublej wrote: »

The offence that is created is specific to the difference between the advertised price at the shelf edge label and the price of that product when scanned at the till.
Both of these prices MUST be the same.

The store can refuse to sell the product to you but cannot mislead a person by using a different price to entice the purchase and charge a different price later.it is a misleading commercial practice and is prohibited under our Consumer Laws.
The only defence that can be offered is if a third party( or the consumer) switched price labels on a product but this would be unlikely in the OP scenario as it was an official shelf edge label placed by Tesco in front of the product.

The defence used was that the SEL was out of date. It should have been removed but human error caused it to be left on the shelf. If it were the case that the SEL said the reduced price with no promotional end date and refused to sell at that price, then I would imagine there would be further to it.

Admittedly on those SELs the start and end dates are in a very small font an I find myself squinting to see them, but once the date is there they are covered for a certain amount of human errors given that promotional products can be in 2 or 3 different places in the store .

Antigone05 · 10-01-2014 12:27pm

i thought that invitation to treat meant that in theory you could have any price beside a product, and then ask for a different price at the point of purchase.

is this not the case here?

wmpdd3 · 10-01-2014 12:49pm

An sel is not advertising, buy an a4 sign is, that would be my take on it.

The complaint is being made to the asai,, who cover advertisements.

well worth looking at the UK's trading standards rules on this issue.

I could see the complaint being upheld if this happened in the uk.

Woodpecker1 · 10-01-2014 2:09pm

I work in Tesco as a customer assistant.

We have people in price integrity who come in very early each morning to do price changes. They literally have 1000s to SELs to change everyday.
Sometimes they are only getting around to the latest price changes mid day and customers have came in early to shop before they are all done. Picking up products before the new SELs are in place.

We also have to drop whatever we are doing to help customers in the store which puts us under pressure to get our tasks done each day.

When we are packing we are told to keep a sharp eye on SELs but the fact is that some stores have over seventy-five thousand different products on sale. There is bound to be mistakes both human error and system error.
We are also told that we are liable to fines by trading standards if SELs are not up to date and placed correctly under the product.

I sometimes wonder why the company does not simply keep prices low and the same instead of changing the price on everything often. These complaints I see here are mistakes and not done in purpose, but I believe a less complicated system would stop it from happening.
I guess it is some type of marketing strategy to chop and change everything frequently .
There is a policy in place where one is refunded the difference .

These views are my own and not Tescos by the way. Don't blame me . I'm not a representative . Just a simple shelf stacker.

JimsAlterEgo · 10-01-2014 3:10pm

Woodpecker1 wrote: »

I work in Tesco as a customer assistant.

We have people in price integrity who come in very early each morning to do price changes. They literally have 1000s to SELs to change everyday.
Sometimes they are only getting around to the latest price changes mid day and customers have came in early to shop before they are all done. Picking up products before the new SELs are in place.

why dont they do them before they are advertised? QED. No one will complain if they get something cheaper early.

Woodpecker1 · 10-01-2014 4:40pm

JimsAlterEgo wrote: »

why dont they do them before they are advertised? QED. No one will complain if they get something cheaper early.

I dont know but my guess is these labels cant be changed till the stores are finished being packed. Which is an all night long event. Every night.

wmpdd3 · 11-01-2014 1:35am

AFAIK, prices change on the system around 5am, the person working to change all the SELS and promo signs works approx 8pm till 5am, so the majority of prices should be changed before the offer ends.

Capri · 12-03-2014 1:38am

Two fine examples,Stella Cidre 4x500ml = 2 litres for €8.49 (€4.24/litre NOT €'16,98'/litre ) Linden is €2,50/litre NOT '€10,00/litre'
and most of Tesco's labelling is misleading/confusing - more examples soon :mad: Why bother labelling if they're not good at maths :rolleyes:

razzler · 12-03-2014 10:22am

Go in and buy the special offers, give them a €20 each time and you'll probably get €46.04 and €60 change.

dudara · 12-03-2014 10:39am

Merged with older thread on this topic. OP this has been discussed many times here before.

dudara

goz83 · 13-03-2014 1:40pm

I appreciate that Tesco offer the difference "if you spot the error", but how many people are going to check their receipt against the advertised price of about 100 products in their trolley? Are we expected to take a photo of the prices and products before taking them to the till? The policy should be changed from a "refund of the difference, if spotted", to "you get the price paid refunded". They would make less errors then.

I had this problem in a large pet shop in North Dublin last week. I was buying some fish for my tropical aquarium and my pond. The prices were written in black marker on the fish tanks. Specifically, I asked for:

10 mollies @ 5 for €10 (total €20)
3 yellow Gold Fish @ €3 each (total €9)
1 large Gold fish @€;3 each (total €3)
Total = €32

The prices were written on the bag when I went to the till. I didn't even look at the price, or bother to do the basic maths in my head, trusting that the price was written on the bag. I was charged €39 and didn't realise until I got home. The larger Gold Fish was charged at €10. They are usually €5 at another pet shop I visit, but I figured €3 was a good price. There could have been no confusion, as there were 5 of these larger 4-5 inches gold fish in on tank and only one price was written on the tank. That's a significant over charge. The hassle for the sake of €7 wouldn't be worth my while, but I simply won't shop there again. I made the bigger mistake by not checking the price on the bag, but I have no idea where the guy got €10 from.

yeleek · 01-09-2014 8:51pm

Visited Tesco Tullamore last week. Decided to use my Dunnes Stores vouchers as they accept competitors vouchers. Spent €211 got a €34 discount because I spent more than €170. On leaving the store I discovered they charged me €5.93 each for Tayto crisps ( I bought 2 packets) they having displayed a special offer price of of €2.50 per pack. I also bought Kellogs Rice Crispies price displayed €2.50 they charged me €4.99 Called the attention of the manager was given a refund of €23.16 I outlined my disgust at their pricing policy. I explained I thought it akin to them stealing from my wallet. Next morning I visited the store again - bought a 20 pack bag of Tayto Crisps ( same product as the night before) and guess what? the same over charge €5.93 instead of the displayed price of €3.50 I have pictures of the prices displayed as well as receipts to prove all this. This happened in spite of me bringing their overcharge policy to their attention the night before.

Asked to speak to the manager as I tried to outline my complaint he gestured impatiently with his hands and said "get to the point" . I outlined his dismal approach to customer service. I telephoned Tesco made a complaint and have been told the staff are being retrained - no wonder they can be so <SNIP> with their pricing policy.

Lesson - Tesco inviting you to come into their store to use competitors vouchers is an utter gimic - it is an invitation from them to <SNIP> you. BE WARNED!!!!!!!!!

ytpe2r5bxkn0c1 · 01-09-2014 9:19pm

And they gave you €34 discount on Dunne's vouchers? Hardly a rip off. I don't shop in tesco but may do if I can use my Dunne's vouchers there.

02-09-2014 10:30am

yeleek wrote: »

Visited Tesco Tullamore last week. Decided to use my Dunnes Stores vouchers as they accept competitors vouchers. Spent €211 got a €34 discount because I spent more than €170. On leaving the store I discovered they charged me €5.93 each for Tayto crisps ( I bought 2 packets) they having displayed a special offer price of of €2.50 per pack. I also bought Kellogs Rice Crispies price displayed €2.50 they charged me €4.99 Called the attention of the manager was given a refund of €23.16 I outlined my disgust at their pricing policy. I explained I thought it akin to them stealing from my wallet. Next morning I visited the store again - bought a 20 pack bag of Tayto Crisps ( same product as the night before) and guess what? the same over charge €5.93 instead of the displayed price of €3.50 I have pictures of the prices displayed as well as receipts to prove all this. This happened in spite of me bringing their overcharge policy to their attention the night before.

Asked to speak to the manager as I tried to outline my complaint he gestured impatiently with his hands and said "get to the point" . I outlined his dismal approach to customer service. I telephoned Tesco made a complaint and have been told the staff are being retrained - no wonder they can be so <SNIP> with their pricing policy.

Lesson - Tesco inviting you to come into their store to use competitors vouchers is an utter gimic - it is an invitation from them to <SNIP> you. BE WARNED!!!!!!!!!

yet they did apply double the difference policy .. so even tho there was some inconvience for you, you did get it much much cheaper than even advertised (and wrong) price. If I was in your shoes, I would be happy.

rubadub · 02-09-2014 1:36pm

198321 wrote: »

If I was in your shoes, I would be happy.

Should be moved to bargain alerts!

He mentioned its tullamore which is helpful, I wish mine were as lax at updating mistakes. I could clean them out -and I would not feel too guilty about it, their misprices are due to them not employing staff to do it properly, they are in effect getting cheap labour from the public to highlight the mistakes.

ben.schlomo · 02-09-2014 2:20pm

yeleek wrote: »

Visited Tesco Tullamore last week. Decided to use my Dunnes Stores vouchers as they accept competitors vouchers. Spent €211 got a €34 discount because I spent more than €170. On leaving the store I discovered they charged me €5.93 each for Tayto crisps ( I bought 2 packets) they having displayed a special offer price of of €2.50 per pack. I also bought Kellogs Rice Crispies price displayed €2.50 they charged me €4.99 Called the attention of the manager was given a refund of €23.16 I outlined my disgust at their pricing policy. I explained I thought it akin to them stealing from my wallet. Next morning I visited the store again - bought a 20 pack bag of Tayto Crisps ( same product as the night before) and guess what? the same over charge €5.93 instead of the displayed price of €3.50 I have pictures of the prices displayed as well as receipts to prove all this. This happened in spite of me bringing their overcharge policy to their attention the night before.

Asked to speak to the manager as I tried to outline my complaint he gestured impatiently with his hands and said "get to the point" . I outlined his dismal approach to customer service. I telephoned Tesco made a complaint and have been told the staff are being retrained - no wonder they can be so <SNIP> with their pricing policy.

Lesson - Tesco inviting you to come into their store to use competitors vouchers is an utter gimic - it is an invitation from them to <SNIP> you. BE WARNED!!!!!!!!!

Thats a lot of crisps to be eating. Lesson - Eat less crisps and youll save money.

You were given discount with another stores vouchers and they rectified the situation giving you more money off. There may have been staffing reasons as to why they hadnt changed the price.

02-09-2014 2:34pm

It's exactly the reason I always check my receipts to make sure the prices are correct .
Also the reason I do all my tesco shopping online.
It's not often I find mistakes in Tesco in Naas though. When I do I make full use of the double the difference refund and am happy.

snowgal · 03-09-2014 3:39pm

interesting.. would this apply so to my regular wine I wonder? Twice now Ive got a bottle of it brought it to checkout as its advertised as €12 special where its usally €14.99 but each time theyve scanned it as the full €15 and Ive just said no thanks and left it back. its bad enough that it was always €11 and the jump is huge....

rubadub · 04-09-2014 9:42am

snowgal wrote: »

scanned it as the full €15 and Ive just said no thanks and left it back.

In all cases I have heard you have to buy the item and then complain to get their policy to work. If you complain before hand they might charge you the advertised price but you will not get the double the difference back.

It varies from store to store, some managers refuse it, I think I saw some who only give double the difference on one of your items -so you could not buy 20 bottles of wine and clean them out.

If the manager did refuse it you should at least be able to get your money back.

I frequently get charged incorrectly and do not bother complaining, the new policy is not worth my while. You have to go to the customers service desk which often has massive queues as people go up with small baskets, or do lotto or are getting smokes. It could take 5-10mins to get a few coins, and even then you might not get it.

Fred Swanson · 04-09-2014 1:01pm

This post has been deleted.

foggy_lad · 04-09-2014 1:14pm

Deleted User wrote: »

It's exactly the reason I always check my receipts to make sure the prices are correct .
Also the reason I do all my tesco shopping online.
It's not often I find mistakes in Tesco in Naas though. When I do I make full use of the double the difference refund and am happy.

Careful with your online shopping as what they advertise is not always what they deliver!

I have had several issues with pork chops weighing much less than advertised as well as carrots and easy peelers also weighing in at much less than advertised! These are not substitutions but falsely advertising the weight of items to sell more! the most recent was advertising 600gram pack of chops which was actually only 435g pack.

Ordin73 · 18-09-2014 9:00pm

Could any one point me to anywhere Tesco states its Double the difference policy...I tried to make a point of it when I was overcharged for bottled water..However the CS agent I met would only refund the difference and I could find no reference to it in the store.:mad:

18-09-2014 9:20pm

Ordin73 wrote: »

Could any one point me to anywhere Tesco states its Double the difference policy...I tried to make a point of it when I was overcharged for bottled water..However the CS agent I met would only refund the difference and I could find no reference to it in the store.:mad:

Depends on the store but it's on the big blue Tesco Promise board behind the CS desk. It's the very last listed item so may be obscured by articles accidentally left in front of it.

wmpdd3 · 19-09-2014 12:27am

In newer stores it is beside the pictures of the managers on the wall at CS.

Ordin73 · 19-09-2014 12:02pm

Thanks for the replies

I will just have to go in and try and see if I can find it...as a matter of interest do you know if its MENT to be there because I have a feeling that there WAS a sign and it MAY have been misplaced :eek:

rubadub · 19-09-2014 12:13pm

https://www.facebook.com/TescoIreland/posts/647650515320922

Geraldine McCarthy‎Tesco Ireland
May 17 ·
Can you tell me what Tesco's policy on overcharging is, please?
LikeLike · · Share

Tesco Ireland Hi Geraldine,

This would depend on the circumstance of being overcharged, for instance, if it was our fault we would refund double the difference. If a label has been miss read we would not.

Kind Regards
Chris - Customer Care
May 18 at 11:19am · Like · 1

Tesco Ireland Hi Lynda,

I'm really sorry that you were not given a double the difference refund this should have happened. Can you let me know what store this happened in, the time & provide me with a description of my colleague that served you?

Can you also send me a private message with your full home address? You can do this by clicking on the 'Message' tab next to the 'Like' tab under our cover photo.

Thank you,

Clare - Customer Care
May 20 at 4:35pm · Like · 1

Jaimy Mathew Njarakulathu why r u charging 70 cents more for
Cow And Gate First Infant Milk 900G than others stores like dunnes,supervalue ,tesco price 11.49 ,dunnes price10.79 .On 20th at tallaght ,in rack it shows price as 10.79 and billed me 11.49.
May 29 at 12:05pm · Like

Tesco Ireland Hi Jaimy,

Thank you for getting in touch with us.

I'm really sorry that you are unhappy with the price we are selling this product at and I can completely understand your concerns here. We've never promised to undercut the prices charged by other retailers.

We aim to be as competitive as possible and it has always been our policy to offer good value to our customers, selling quality products at the most reasonable prices. Our buyers work extremely hard to negotiate the best prices possible and price reductions are passed on to our customers immediately.

It can be slightly misleading to look at the prices of a few selected items and, in general, our prices are considered to be amongst the lowest in the country. We strive to provide our customers with quality, choice, convenience, a pleasant shopping environment, constant promotional activity, highly trained staff and a world class service.

Our Clubcard loyalty scheme is the best there is, offering our customers discounts on their shopping, partnership promotions and, of course, our excellent Clubcard Deals.

Therefore, we do feel that although the occasional product may perhaps be purchased slightly cheaper elsewhere, our overall service to our customers is second to none.

Let me know if you have any questions.

Thank you,

Clare - Customer Care
May 29 at 1:18pm · Like

https://www.facebook.com/TescoIreland/posts/648893335196640

Lynda Angel‎Tesco Ireland
May 20 ·
"Tesco Ireland,
This would depend on the circumstance of being overcharged, for instance, if it was our fault we would refund double the difference. If a label has been miss read we would not. Kind Regards
Chris - Customer Care" this is incorrect I got Lego small cottage today in Swinford and was charged 27.99 when label said 13.99 all I got back was the 14 euro so they in reality do not double the difference and Ive got the receipt to prove it
LikeLike · · Share
Deamented Roudy likes this.

Lynda Angel At least Dunnes Stores honors this
May 20 at 4:29pm · Like

Tesco Ireland Hi Lynda,

I'm really sorry that you were not given a double the difference refund this should have happened. Can you let me know when you were in the store, the time & provide me with a description of my colleague that served you?

Can you also send me a private message with your full home address? You can do this by clicking on the 'Message' tab next to the 'Like' tab under our cover photo.

Thank you,

Clare - Customer Care
May 20 at 4:35pm · Like

Lynda Angel Hi Clare sent you a pm now thanks
May 20 at 5:05pm · Like

Tesco Ireland Hi Lynda,

Thanks for this information, do you know when you will be in store next?...See More
May 20 at 8:25pm · Like

Lynda Angel Hi Carmello I can go into the store tomorrow
May 20 at 8:59pm · Like

Tesco Ireland Hi Lynda,

That's great, do you know what time around this might be?
Also it is the Swinford store you'll be going to is it?

Many Thanks
Carmello - Customer Care
May 20 at 9:27pm · Like

Tesco Ireland Hi Lynda,

I'm sorry but you would need to go back to the Swinford store if they're the ones that overcharged you....See More
May 20 at 10:13pm · Like

Lynda Angel Hi Carmello, I can be in Swinford around 12 tomorrow, thanks
May 20 at 10:36pm · Like

Tesco Ireland Hi Lynda,

That's great, please take your receipt back to the Customer Service Desk so they can arrange this for you.

Many Thanks
Carmello Customer Care
May 20 at 11:03pm · Like

Lynda Angel Ok thanks very much Carmello, you have been very helpful. I will send you a message tomorrow after it is completed, thanks
May 20 at 11:13pm · Like

Lynda Angel Hi you had not called the store beforehand there was no reason to come at a specific time a very poor experience
May 21 at 1:10pm · Edited · Like

Ciara MC McCormack Double the difference!!! You keep changing your policy and many stores don't even follow your policy. I bought an item that was marked at 60c it was a €1 at the till and I only got the difference back not double.
July 19 at 3:10pm · Like

Tesco Ireland Hi Ciara,

Thank you for taking the time to contact us and bring this to our attention.

I'm very sorry you didn't receive a double the difference refund when you were overcharged recently. I appreciate how annoyed you must be.

You're correct that my colleagues don't seem to be following Tesco Policy and I'd very much like to get this addressed so we can stop it from happening. Please can you let me know which store you were shopping in?

Also, please can you send me a private message with your email address, full name and address details? You can do this by clicking on the 'Message' tab next to the 'Like' tab under our cover photo.

Once I receive these details I can get in touch with the store and send you a Moneycard to cover the difference you should've received.

Kind regards
Leah - Customer Care
July 19 at 4:35pm · Like · 1

Ordin73 · 19-09-2014 12:39pm

THANK YOU Rubadub!! that was exactly what I was looking For ! Now all I have to do is make them pay LOL!!

wmpdd3 · 20-09-2014 11:53pm

^^^, that a bit of a disaster.

Imagine being told if you return to the store it will all be sorted, and then you return to the store and no one knows anything about it, I'd be fuming.

soc · 24-09-2014 2:45pm

Beware when buying meat in your shop if you're getting it delivered or for collection. For the past three collection shops I've done, I've purchased chicken which price/weight ratio I calculated as good value - when I go to pick up shopping, the chicken they've given me is missing about 200g from the weight, and they're still charging me the original price. This has happened 3 consecutive times... and has not seemed to happen with any beef products I've bought.

I emailed Tesco for the last two times, and again today (after just collecting my shopping), with photo of product I received versus what is on my grocery list. They refunded me the entire price for the original 2 chickens I bought in previous orders... just waiting to see if they'll do the same with this order.

Just be sure to double-check your groceries when you're putting them away at home to ensure that the weight you paid for is the weight you're given!

honeybear · 23-10-2014 8:57pm

So sick of Tesco.
Had deserted them recently (because of Dunnes e25, e5 back offering & incorrect pricing) but went in today. Bought a number of items and when I got to the car, I checked my receipt to see, surprise, surprise that I had been charged wrongly (again). It's getting ridiculous. This NEVER happens in Lidl.

ben.schlomo · 23-10-2014 9:41pm

honeybear wrote: »

So sick of Tesco.
Had deserted them recently (because of Dunnes e25, e5 back offering & incorrect pricing) but went in today. Bought a number of items and when I got to the car, I checked my receipt to see, surprise, surprise that I had been charged wrongly (again). It's getting ridiculous. This NEVER happens in Lidl.

Have you ever complained in the store in question?

dudara · 23-10-2014 9:42pm

Merged into larger thread.

dudara

honeybear · 23-10-2014 9:44pm

ben.schlomo wrote: »

Have you ever complained in the store in question?

numerous occasions....quite embarrassing as I know the girl in customer service! I'm not cross with her!

Dermighty · 23-10-2014 9:45pm

Raquel Squeaking Self-defense wrote: »

Just bought a 12 pack of Whiskas cat food which was advertised on special offer at €8 only to discover after leaving the store that I was actually charged € 11.89 :mad: :mad: :mad: Went back in to complain but the cashier was blasé and just gave me the €3.89 difference back without apology or explanation. How in the name of jaysus are tesco getting away with this time after time after time

Tesco (at least a few years ago) had a price promise where if they charge you the wrong amount you get the item for free. I'd go investigating.

L1011 · 24-10-2014 9:47am

Dermighty wrote: »

Tesco (at least a few years ago) had a price promise where if they charge you the wrong amount you get the item for free. I'd go investigating.

Long gone. Double the difference at the managers discretion now. Mainly because those in the know were making hay with it...

I'll admit to having checked two other stores on my way home after getting an 8.99 overcharge doubled on a bottle of Johnnie Walker myself, but they'd fixed the shelf pricing to the new amount.

Sala · 02-11-2014 11:28pm

I have noticed (and got stung before!) that tesco stocks wine near/behind a sign that states it is x price - ie was €15
Now €8. The label looks as if it's referring to the wine that is in fact behind the label but it's not. What happened to me was that I picked up 2 bottles, thinking they were on sale for about €8, and turned out they were €15 each. I queried this and was told the wine was in the wrong place. I can't recall the exact name but say the wine was X Y valley, I picked up X Y valley reserva, couldn't have really known the difference as the X Y valley was gone and the reserva put in its place. I was told the staff must have stocked it wrong. However this week I noticed in a completely different part of the wine section the same wine is now on sale again, and they have done the same thing. I have also noticed this happen with other wines, and I'm afraid to buy them as the name doesn't quite match so I think it's the same issue. I also noted in a different tesco a wine id be familiar with was stocked behind a sale label for a similar sounding but slightly different version.

Could this really be just consistent mistakes or is it an example of sharp practice? The full price wines never seem to be in the wrong place, only the ones on offer. I suppose there's little I can do since they say it's a mistake but I'm sure loads of people inadvertently spent a lot more on a bottle than they realised

slimjimmc · 03-11-2014 12:40am

Merged into larger thread.

03-11-2014 7:24pm

It's a chronic issue with Tesco and not just wines. It should be reported online to Tesco every time and posted on forums to alert people to this practice.
I always read the sale price labels carefully and check my receipt.

Tesco wrong pricing..... AGAIN!!

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