Aer Lingus is worst airline

Wompa1 wrote: »

It's still a service. So I would imagine you'd at least expect good customer service. Also, if you use your iPhone for the entire trip, you must not be flying very far. Anybody notice how Aer Lingus now hustle the sh!t out of passengers. There's announcements and offers all throughout the flights, at least on trans Atlantic

What kind of announcements? I have flown several times to America with them and the only one I can think of is the Unicef charity envelope which you can fill with all all currencies and they collect it at the end of the flight. The other one is Sky Shopping which is duty free and 99% of people ignore that anyway. Apart from that, nothing..

Patrick Helpless Ambassador wrote: »

You got a gift of a flight up to 500 euro and you can't figure how to spend it? And you're calling your friends stupid for getting it for you?

Life really isn't fair.

Really though, the Aer Lingus vouchers are the most retarded vouchers I've ever seen.

http://www.aerlingus.com/i18n/en/htmlPopups/voucher_terms_and_conditions.html

Vouchers can only be redeemed against bookings in the currency of issue.

So make sure you buy it in the currency of the airport the person will be departing from, otherwise they cannot use it.

bluewolf wrote: »

Yeah if I got a 500 euro flight voucher
I tell ya
be sorted

He's not ungreatful with the voucher, its with the terms and conditions, if you live in the UK and buy a voucher from Aer Lingus its in Sterling, you are only allowed to book a flight from the UK or NI in sterling with them, you can't book from LHR to DUB and then DUB to JFK for example, it has to be all in one return flight. They also wont let you use the voucher for someone else, it has to be flights in the name of the voucher, very silly rules to be honest.

I've always flown Aer Lingus and always found them excellent but something happened on a flight back from Spain back in June that disgusted me.

Our seats were aisle seats; my partner's was (for example) BC and my seat was the aisle seat directly across from him (say BD). So our seats were both aisle seats and we were beside each other, separated by the aisle.

So anyway, we boarded the plane and there was a woman with no legs sitting in my partner's seat. There was an empty seat beside her in the middle, and her husband was sitting in the window seat.

Of course, my partner said nothing to her and he was sidling in to sit in the middle seat. He's a big fella but he wasn't going to object to the woman needing the aisle seat and he didn't mind sitting in the middle.

As he was sitting down, a steward said to him "Can I see your ticket, sir?" and he handed it over. The steward said to the woman "Sorry madam, you're actually sitting in this gents' seat, could you move into the middle seat?"
My partner said "No, no it's OK, I'll sit here, it's fine."

The steward said "No, sir, everyone must sit in their assigned seat."
The woman said "My husband and I actually paid for the extra-leg room seats right in front of these seats but there are people sitting in those, so we're sitting here."

The steward proceeded to shake his head and said "Look, we're running behind now, you have to move into your seat now."

The husband piped up "My wife, as you can see, is disabled. There are people in sitting in the seats we PAID for and you won't move them for some reason, so we're sitting here. This man", he gestured to my partner, "doesn't mind sitting in the middle, he's said so. I have to physically lift my wife into a seat and I am not doing it here and now in front of everyone. Give her some dignity."

To cut a long story short, the steward wasn't having any of it and he argued loudly with the husband in front of everyone.

The poor man was close to tears and the wife was so embarrassed.
My partner was told he had to sit in his seat so he did, after the husband lifted his wife.

The husband threatened to sue Aer Lingus and the steward said "Do that, sir, but maybe after we land, eh?"
Everyone in earshot was disgusted.

The people in front, the ones sitting in that woman's seat, ignored the whole conversation too, which was awful.

The steward came round an hour later with complimentary drinks for the woman and her husband but I'll tell you what, the way they treated that woman and her husband was absolutely dispicable and if they could treat a disabled woman like that, it makes me wonder where the buck stops.

Sorry for the length of this story, but just wanted to share my experience.

branie wrote: »

You'd expect that sort of attitude from Ryanair staff before Michael O'Leary's promise.

Ridiculous comment!

I don't think AerLingus is that bad, I've flown with them a lot and they aren't bad they offer a better service despite delays.

fussyonion wrote: »

You need to head towards the gates that start at 400. You can get to them from the Slaney Bar in T2.
Walk down, following the signs for gates marked 400 and keep walking..you'll notice it all looks very deserted with an escalator that only goes one way-down.

Keep walking, stay left and eventually you will be in T1, on the main shopping street.
Keep going until you see the bar upstairs on the mezzanine level. You can smoke in the bar's beer garden.

It took me fifteen mins to walk it and I thought I was lost.

Thanks for that.

So there are NO signs indicating access from T1 to T2? That must be to keep people in T2 and spending there!

It's not easy is it? But if I have time next time I'm in T2 I'll definitely have a go!

Greenmachine wrote: »

Certainly not the worst, but definetly an over rated airline as far as Dublin to Europe flights are concerned. Find them no better than ryanair. In fact their lax enforcement of hand luggage size is a big turnoff. When people are let on with huge hand luggage.

The fines for oversize hand luggage at Ryanair was one of the reasons why the airline was so unpopular until recently

Just got off a Aer Lingus flight from Chicago yesterday from our experince of flying long haul which is supposed to be Aer Lingus best product. Having flown united, British Airways, Air Transit and Amercian. Id have to rank them behind them. They are a little better than US Airways. The other airlines come around with water and juice once an hour Aer Lingus dont. The seats are less padded than the other airlines and their in flight entertainment system you almost have to punch to get it to work.

Greenmachine wrote: »

Certainly not the worst, but definetly an over rated airline as far as Dublin to Europe flights are concerned. Find them no better than ryanair. In fact their lax enforcement of hand luggage size is a big turnoff. When people are let on with huge hand luggage.

That is annoying when you go to the trouble of getting the right size hand luggage. And the people with oversized take ages to carry it through the plane and find storage in the lockers

gozunda wrote: »

Re Ryan air



You pay money Then add any number of ' additional charges'
You get on the plane to sit on some of the most shocking worn seats I have ever experienced on any airline
You arrive at your destination that ' may be' somewhere near a country/place/city where you wish to go to but then have to fork out more money to get to using another form of transport ...

My big issue with RA is that they have caused a race to the bottom for standards in safety and comfort that unfortunately other airlines have had to copy to stay in the market

Note to Aer Lingus - stop copying RA cattle class model and trying to beat them at this - it's a wrong move ...

Here we go again with a totally uneducated comment, Ryanair have a 100% safety record, you can't beat the facts, the pilots are trained to the same standards as any other Irish airline, the whole arriving in the middle of nowhere is a myth and it has the newest fleet of aircraft in Europe that are well maintained

gozunda wrote: »

Yes Micheal

Uneducated?? Do note these are personal experience of all of the above. The recent outing by a senior RA pilot and near misses due to minimum fuel has left no doubt in my mind of what the truth on this is.

Tell us what happened.

gozunda wrote: »

Yes Micheal

Note: personal experience of all of the above. The recent outing by a senior RA pilot and neAr misses due to minimum fuel has left no doubt in my mind of what the truth on this is.

Yet again your believing a rag journalism programme that make their money on gutter programmes that rarely portray the truth. What about the 11 other airlines that declared emegencies that night in Spain including an Aer Lingus one, I suppose it wasn't ATC fault because they gave the Spanish airlines priority landing over everyone else and the lack of comminication with them. What about the Aer Lingus flight that declared a fuel emergency the other night over Dublin after only holding for 30 minutes? The Aer Lingus A330 that engine failed on take-off in LAX and then a few weeks later the same thing happened again, the fire in the Aer Lingus aircraft cabin on the ramp of Dublin airport caus the staff left the oven on. It was proven that all 3 FR planes had sufficient fuel but dont let them facts get in your way of a good story for yourself

Meangadh wrote: »

Some airports in fairness are a bit out of the way and when you factor in bus/train costs and the inconvenience of it, sometimes Ryanair isn't the best option. But people should know all this before they make a booking.

I flipping HATE the colour scheme, decor and overall look of Ryanair planes. I know that doesn't matter so long as they are safe and fit for purpose, but they look so tacky and cheap, it really doesn't help with the impression people have of them (or maybe it does, maybe they want to be seen as cheap). And the uniforms of the flight attendants are really awful too- I know it's not exactly the most glamorous job in the world but the women in particular must feel like $hite wearing those disgusting things.

I find the staff so much nicer and so much more efficient with Aer Lingus and I just prefer the general overall experience with them. But if Ryanair gets me there cheaply, safely and on time, I'm happy to go with them. It is what it is with Ryanair, you know what you're getting. I just definitely prefer to fly Aer Lingus.

Yes the colour is disgusting, especially the interior, its only a handful of destinations that are out of the way but some people prefer this as it can suit them better, just personal preference, I dont mind either airline, fly with both but it peeves me when people go on about Ryanair being unsafe when its one of the safest airlines in Europe, if not the world.

mfceiling wrote: »

I'm looking at flights from dublin to gatwick in August for myself and the family.

Ryanair €509.90

Aer Lingus €604.90

Thanks Mick - there's 95 notes in my arse pocket straightaway.

That sounds extremely expensive just going from Dublin to Gatwick, how many are in your family?? Even for 4 people that sounds a hell of a lot- are you sure you got that right?

gozunda wrote: »

Well which is it? a myth or fact? cant have both you know. Personally I don't know of anyone who prefers to be dumped somewhere nowhere near where you want to go.

As for personal preference similar scenario:
John hails taxi for Galway city centre. Taximan: Na I can only drop you in Salthill. John goes finds another taxi.

At least the Taximan doesn't fudge the issue and call it Galyway_Salthill... :rolleyes:

So after giving out about safety and other issues the only thing you can come back to is a destination issue, your gonna have to try harder, everyone knows that Paris BVA, Brussels CRL and the likes are between 45mins to an hour away from the city centre but yet the flights are still full all the time, your gonna have to come up with something better to be honest

billie1b wrote: »

So after giving out about safety and other issues the only thing you can come back to is a destination issue, your gonna have to try harder, everyone knows that Paris BVA, Brussels CRL and the likes are between 45mins to an hour away from the city centre but yet the flights are still full all the time, your gonna have to come up with something better to be honest

Yes and one of the main 'issues" was destinations - of which you have given the two conflicting statements detailed above. You didn't answer the question I then asked. Please do. The contents of your posts are more like PR statements from RA to be honest

Take "Paris" Beauvais" for example

"Paris-Beauvais Airport Shuttle
"Beauvais Airport is located approximately 85 Km from the centre of Paris. There is no rail service from the airport but there is a bus service. Journey time is approximately 1 hour 15 mins. Cost is €15.00.

http://www.ryanair.com/ie/flights-to-paris-beauvais/

That's 1 hour 15 minutes - "Approximately" (not 45 minutes) In total that's is €30 euro + additional metro fares to get where you are going. Making it definitely not a cheap or low fare option in my opinion. And yes I have witnessed passengers who booked and because it was labelled "Paris" thought they were actually landing in Paris....

gozunda wrote: »

Yes and one of the main 'issues" was destinations - of which you have given the two conflicting statements detailed above. You didn't answer the question I then asked. Please do. The contents of your posts are more like PR statements from RA to be honest

I didnt give any conflicting 'statements', you said on you get on the plane and arrive near the city, country or area blah blah blah closo to where you want to go and then have to pay for the follow on journey to the city, its true but its only true for a number of destinations that are actually further away. Saying it happens on all flights is a myth, name one Airport that you dont have to pay for travel into the city after arrival with any airline?