* Ryanair * Ryanair * Ryanair *

jhegarty · 17-10-2008 3:28pm

MOH wrote: »

I booked a flight for m...

That's how it should work , because of the way you did it your browser would have requested the same pass twice... (because of all the reasons in the post above)

A Dub in Glasgo · 17-10-2008 5:54pm

MOH wrote: »

I booked a flight for myself a few weeks ago, and later added a second person, so made a second booking for the same flight.

Just went to check in online today, and just to make sure that both of us checked in OK, I wanted to check both in at the same time. I opened two windows, entered my booking ref in one, and the other booking ref in the other. Clicked 'check in' in each window, filled in the relevant passport details in each window, clicked through to the next screen.

Then clicked 'Check in' in the first window, got the boarding pass on the screen, printed it. Switched to the second window, clicked check in - and got the first boarding pass details up again.

Ended up having to shut both windows, open a new one, and fill in all my passport info again.

It seems to have a problem with multiple windows once you go beyond a certain point. Not a situation that's going to happen very oftern, but just be aware of it as it could save you having to start from scratch.

You need to check in Person A and then Person B if they are on different bookings

opa01_2000 · 21-10-2008 7:06pm

Not a consumer issue

May be more suited to transport or aviation

Bluetonic · 21-10-2008 7:40pm

opa01_2000 wrote: »

link removed

hmmmm was there something for the consumer in there that I missed?

Molly30 · 24-10-2008 10:26am

eth0_ wrote: »

Which isn't a "Driving licence", unfortunately.

Why doesn't he have a passport?

just an update on this: I received a letter from Ryanair this morning as I wrote to them about this.
This is what they said:
"I wish to clarify that a passenger, who arrives at the airport with a valid provisional driving licence containing a photo, will be accepted for their scheduled flight. Please accect our apologies for any misinformation and if you should have any further queries, please do not hesitate in contacting us"...

So mystery solved....
you need a passport for online check in, but a driving licence (full or provisional) will do for checking in at the airport....I was thinking that TBH because all they need it for is photographic ID and both provisional and full licences are official photographic ID's.

dudara · 24-10-2008 11:22am

Merged into Ryanair megathread.

dudara

ajsbrown34 · 27-10-2008 1:54pm

I am a Canadian university student on exchange in Bergen, Norway and am working on a research paper regarding Ryanair and Singapore Airlines.

If you have any experiences regarding these two airlines, please post.

Some areas of interest include: service, interior cabin atmosphere (cleanliness, cabin spacing, odor, etc), company website comments, staff (flight attendants, captain, customer support etc) and any other comments regarding these two companies.

Let me know what you think!

Jaysoose · 27-10-2008 2:22pm

There is a huge thread on ryanair at the top of the page.

ajsbrown34 · 27-10-2008 3:04pm

I see that, but all posts are regarding Ryanair's boarding pass policies. Nothing to do with my thread!

EKRIUQ · 27-10-2008 3:49pm

Google is your friend, ask him

zuroph · 27-10-2008 8:33pm

ajsbrown34 wrote: »

I see that, but all posts are regarding Ryanair's boarding pass policies. Nothing to do with my thread!

read more, u are wrong.

MOH · 28-10-2008 11:51am

GreeBo wrote: »

Could be a number of issues, but basically amounts to User Error.
This is a terrible thing to do on the Web. Shared browser cookies, sessions based on ip, anything could cause this behaviour.

Why did u not do it one at a time?

jhegarty wrote: »

That's how it should work , because of the way you did it your browser would have requested the same pass twice... (because of all the reasons in the post above)

Figured it was probably something like that, just wanted to point out that running two sessions together doesn't work, just in case anyone else is as dumb as me

Saint_Mel · 29-10-2008 3:14pm

jhegarty wrote: »

That's how it should work , because of the way you did it your browser would have requested the same pass twice... (because of all the reasons in the post above)

Similar thing here but slightly different ... I was booking 2 flights with Ryanair as wanted to fly somewhere via London. Had both booking screens open at the same time so as to judge the arrival time of flight #1 and departure time of flight #2. Never copped session/cookies etc.

Anyway, came to the booking screen and when trying to confirm the 2nd flight I got an error saying transaction was being processed. Both browsers hung.

A while later I got a confirmation email for both flights ... thing is, neither of them have come off my credit card yet and its over a week since booking!
Havent flown in a while but they were usually fairly quick at taking cash!

GreeBo · 29-10-2008 3:21pm

If you need to do something like this in future, open the one you want to refer to first, then open another browser/window/tab and login etc again for the new PNR.

Saint_Mel · 29-10-2008 4:57pm

Just hoping they take the money soon cos I dont want any hassle with them cancelling or any problems with the booking seeing as I have a confirm code.

Saint_Mel · 30-10-2008 9:16am

Saint_Mel wrote: »

Just hoping they take the money soon cos I dont want any hassle with them cancelling or any problems with the booking seeing as I have a confirm code.

Typical ... charge went through yesterday evening!

craichoe · 06-11-2008 5:15pm

axer · 06-11-2008 5:37pm

I noticed while just checking in for a Ryanair flight that you can now check in without the confirmation number. You just have to supply your email address, start and destination and the date of the flight. Handy if you dont have your confirmation number.

Oryx · 06-11-2008 6:13pm

axer wrote: »

I noticed while just checking in for a Ryanair flight that you can now check in without the confirmation number. You just have to supply your email address, start and destination and the date of the flight. Handy if you dont have your confirmation number.

They must have followed segments of this thread.:p

I got a round trip to Birmingham for €12.00 all in the other day. Whats not to

about Ryanair?:D

IrishHomer · 12-11-2008 2:15pm

Hi,

Some months back there was a discussion on Today FM with Ryanair and the Ryanair spokesman said we can avoid the €10 fee for processing Credit Cards if we use a MBNA Visa.

I rang Ryanair got through to English staff and they didn't know what i was talking about.

Does anyone out there please know what Credit Card if any that i can get to avoid this €10 fee on each flight booked with Ryanair?

Paulw · 12-11-2008 2:20pm

Never heard of that before, but then again, Ryanair and MBNA do have some specific card offers - http://www.mbna.ie/creditcards/ireland_travel.html

theteal · 12-11-2008 2:38pm

it's the visa electron card that doesn't add an extra €10 to your purchase. if anybody knows where to get one of these in ireland, i'm all ears

sam34 · 12-11-2008 3:02pm

i have an mbna card (not the ryanair one) and still get charged the fee

penexpers · 12-11-2008 3:40pm

I think it used to be free with the Ryanair visa card but that's been withdrawn.

meditraitor · 12-11-2008 3:44pm

theteal wrote: »

it's the visa electron card that doesn't add an extra €10 to your purchase. if anybody knows where to get one of these in ireland, i'm all ears

I dont think they are available here, the misses has one but she got it in Italy, its basically the same thing as the 3v. she puts credit on it through the post office over there.

darc · 12-11-2008 7:03pm

theteal wrote: »

it's the visa electron card that doesn't add an extra €10 to your purchase. if anybody knows where to get one of these in ireland, i'm all ears

I think Halifax are offering them. Not 100% but there was something recently about Halifax not joining Laser as they have the Visa debit card.

lynchie · 12-11-2008 7:19pm

darc wrote: »

I think Halifax are offering them. Not 100% but there was something recently about Halifax not joining Laser as they have the Visa debit card.

Halifax have a visa debit card and not a visa Electron card. They are different AFAIK.

dudara · 12-11-2008 8:37pm

Thread merged into the Ryanair Megathread

dudara

zuroph · 12-11-2008 8:40pm

lynchie wrote: »

Halifax have a visa debit card and not a visa Electron card. They are different AFAIK.

halifax do a visa electron card as a top up thing.

Plus 10 · 17-11-2008 12:57am

Any advise on this would be appreciated.

Attempted to book a Ryanair flight a while back - went through to the confirm stage - clicked confirm but the internet page went to an error page before I got a confirm number. Checked my e-mail and received no confirmation so I assumed that the flight booking did not go through.

Went back the 2 days later and booked a slightly different flight instead (different time). Was shocked to then subsequently receive a Ryanair e-mail with confirmation of the original attempted booking - checked my cc statement and was charged.

No joy in contacting Ryanair - or should I say when I did contact them they said tough!

Contacted the cc company and they said I need to take it up with Ryanair - have I got a case - was thinking of putting more pressure on the cc company?

The money isn't huge but its the principal - any advise?

jhegarty · 17-11-2008 1:00am

Plus 10 wrote: »

Any advise on this would be appreciated.

Attempted to book a Ryanair flight a while back - went through to the confirm stage - clicked confirm but the internet page went to an error page before I got a confirm number. Checked my e-mail and received no confirmation so I assumed that the flight booking did not go through.

Went back the 2 days later and booked a slightly different flight instead (different time). Was shocked to then subsequently receive a Ryanair e-mail with confirmation of the original attempted booking - checked my cc statement and was charged.

No joy in contacting Ryanair - or should I say when I did contact them they said tough!

Contacted the cc company and they said I need to take it up with Ryanair - have I got a case - was thinking of putting more pressure on the cc company?

The money isn't huge but its the principal - any advise?

Not a whole lot you can do , you booked 2 non-refundable flights

syklops · 17-11-2008 1:22am

No Offence to the OP, but the only principle is the fact that you dont know how the internet works. When you submit data in a form on a website. It usually gets sent, and the confirmation page gets sent to you. If the confirmation page does not come up, you should try to refresh that page. If still nothing, do not assume that the original request did not go through. You should have checked with ryanair before booking again.

I dont mean to sound argumentative, but its not like they have ripped you off, its a mistake you made.

axer · 17-11-2008 12:07pm

Plus 10, did you check the "manage my booking" section to see if your booking existed? There you just need date of flight, email address and origin and destination.

MOH · 17-11-2008 2:01pm

syklops wrote: »

No Offence to the OP, but the only principle is the fact that you dont know how the internet works. When you submit data in a form on a website. It usually gets sent, and the confirmation page gets sent to you. If the confirmation page does not come up, you should try to refresh that page. If still nothing, do not assume that the original request did not go through. You should have checked with ryanair before booking again.

I dont mean to sound argumentative, but its not like they have ripped you off, its a mistake you made.

In fairness, that's fine for people who know that, but most people booking on Ryanair probably won't.

Plus 10 · 17-11-2008 10:37pm

syklops wrote: »

No Offence to the OP, but the only principle is the fact that you dont know how the internet works. When you submit data in a form on a website. It usually gets sent, and the confirmation page gets sent to you. If the confirmation page does not come up, you should try to refresh that page. If still nothing, do not assume that the original request did not go through. You should have checked with ryanair before booking again.

I dont mean to sound argumentative, but its not like they have ripped you off, its a mistake you made.

No didn't check the manage my booking section - In this case I assumed (incorrectly as I am sure will be pointed out) that because I did not receive an e-mail confirmation from [EMAIL="itinerary@ryanair"]itinerary@ryanair[/EMAIL] that the booking did not take place. All previous booking I made I did get this e-mail confirmation so I naively! thought the request wasn't processed.

Guess from whats been said I've no case for argument - my fault - thanks for the replies

the groutch · 18-11-2008 2:37am

now they are advertising "FREE" flights, but when you try to avail of them, they charge you 2 cent

and then they will only let you pay by laser or credit card, so you have to pay a fee for that as well

axer · 18-11-2008 10:15am

the groutch wrote: »

now they are advertising "FREE" flights, but when you try to avail of them, they charge you 2 cent

and then they will only let you pay by laser or credit card, so you have to pay a fee for that as well

Will they not let you pay by Visa Electron?

GreeBo · 18-11-2008 11:32am

syklops wrote: »

No Offence to the OP, but the only principle is the fact that you dont know how the internet works. When you submit data in a form on a website. It usually gets sent, and the confirmation page gets sent to you. If the confirmation page does not come up, you should try to refresh that page.

Sorry but thats the worst advice you can ever give anyone about how "the internet" works. You should never refresh a page that you have submitted unless there is no issue with the transaction being processed twice.
Everytime you refresh the page its the same as you pressing submit/purchase/confirm/whatever.

If it doesnt work first time and you dont get an email, ring them. End of.

18-11-2008 11:48am

GGGRRRRRRR

Just back from Paris - yes, stupidly I flew with Ryanair but it was a major major price difference. Was last off plane as they took so long to open the back doors and then queued for ages to get through security, there were alot of canadian/usa passport holders in front of us which made it take longer than usual, went out to get on the bus which I had just paid for and was told it was full and there would be another bus in 10 minutes, 10 minutes later, was told it would be another hour before another bus would arrive, there were a good 20 people left standing there with no bus (including me, husband and 4 year old)! the bus eventually arrived funnily enough, when another flight landed. God I was furious. Really don't see the point in complaining, i'll only end up getting stressed about it all over again for nothing!!

penexpers · 18-11-2008 11:54am

Deleted User wrote: »

GGGRRRRRRR

Just back from Paris - yes, stupidly I flew with Ryanair but it was a major major price difference. Was last off plane as they took so long to open the back doors and then queued for ages to get through security, there were alot of canadian/usa passport holders in front of us which made it take longer than usual, went out to get on the bus which I had just paid for and was told it was full and there would be another bus in 10 minutes, 10 minutes later, was told it would be another hour before another bus would arrive, there were a good 20 people left standing there with no bus (including me, husband and 4 year old)! the bus eventually arrived funnily enough, when another flight landed. God I was furious. Really don't see the point in complaining, i'll only end up getting stressed about it all over again for nothing!!

None of this is Ryanair's fault.

18-11-2008 11:58am

penexpers wrote: »

None of this is Ryanair's fault.

getting through security, back doors not opening, you're right, not Ryanairs fault. However, it is their bus service, it's not a public bus service, it's provided by Ryanair, and they should provide enough buses to accommodate the amount of people on their flights.

the groutch · 18-11-2008 11:59am

axer wrote: »

Will they not let you pay by Visa Electron?

if you jump through hoops and apply for one through llyods tsb spain, technically you can

but then of course there is probably set up or annual fees for that

penexpers · 18-11-2008 12:02pm

Deleted User wrote: »

getting through security, back doors not opening, you're right, not Ryanairs fault. However, it is their bus service, it's not a public bus service, it's provided by Ryanair, and they should provide enough buses to accommodate the amount of people on their flights.

It's not provided by Ryanair, it's provided by a private company subcontracted by the airport.

18-11-2008 12:04pm

penexpers wrote: »

It's not provided by Ryanair, it's provided by a private company subcontracted by the airport.

are you sure about that? if so, fair enough. But the tickets you buy for the bus state, Ryanair bus, and the bus itself, states Ryanair bus.

penexpers · 18-11-2008 12:10pm

Deleted User wrote: »

are you sure about that? if so, fair enough. But the tickets you buy for the bus state, Ryanair bus, and the bus itself, states Ryanair bus.

Actually I just checked up, the bus is actually run by the local chamber of commerce. Nothing to do with Ryanair.

18-11-2008 12:20pm

penexpers wrote: »

Actually I just checked up, the bus is actually run by the local chamber of commerce. Nothing to do with Ryanair.

fair enough....
Glad i didn't waste my time complaining
Still p*ssed off though!!!

MOH · 18-11-2008 12:29pm

the groutch wrote: »

now they are advertising "FREE" flights, but when you try to avail of them, they charge you 2 cent

and then they will only let you pay by laser or credit card, so you have to pay a fee for that as well

I've just booked two return flights to London in January with a Visa electron, grand total 4 cents.
OK, it's not strictly free, but I'm not complaining

(Thanks for the heads up!)

axer · 18-11-2008 12:39pm

the groutch wrote: »

if you jump through hoops and apply for one through llyods tsb spain, technically you can

but then of course there is probably set up or annual fees for that

It is just you said:

and then they will only let you pay by laser or credit card, so you have to pay a fee for that as well

which sounded like you were not given the option at all.

axer · 18-11-2008 12:42pm

Deleted User wrote: »

fair enough....
Glad i didn't waste my time complaining
Still p*ssed off though!!!

So basically there was nothing wrong with the Ryanair flight except a slight delay in opening the back door. They are not as bad as people make them out to be.

18-11-2008 2:35pm

axer wrote: »

So basically there was nothing wrong with the Ryanair flight except a slight delay in opening the back door. They are not as bad as people make them out to be.

it wasn't even their fault the back door wasn't open on time because the steps weren't in place. I wasn't complaining about the door or security, just the bus, and seeing as it isn't run by them then actually, they didn't do anything wrong (which you'll see I've already accepted!!!)

* Ryanair * Ryanair * Ryanair *

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