Deals On Sky TV Service - (Mostly Cancellation deals)

muffler · 24-08-2015 2:19pm

Skuxx wrote: »

Rang SKY, no great deal offered! I was on half price everything (TV, movies, HD) didn't have sports
Asked why I was cancelling and explained I couldn't justify paying the extra once my deal ended! Their solution was I cancel my movies and HD and then I wouldn't have to pay as much, no further discounts offered!
Carried through and said I want to cancel so gave my notice! Wait and see now!

Just out of curiosity did it take you long to cancel?

I spent over an hour in doing this a few weeks ago as the agent wouldnt take no for answer.

Seve OB · 24-08-2015 2:26pm

don't know if I ever mentioned this, but when I cancelled, and eventually got the call back for half price again on no contract, was also offered 100 credit. so we get everything, 48.50 a month i think it works out, so basically got 2 months free.

they messed up though, and gave us the 100 credit twice

so still on free TV

SEORG · 24-08-2015 2:30pm

muffler wrote: »

Just out of curiosity did it take you long to cancel?

I spent over an hour in doing this a few weeks ago as the agent wouldnt take no for answer.

Just a few minutes on the phone, just insist on the cancellation...they try to go through comparisons with upc and so on......just interupt them and be clear that you want to cancel because it's too expensive.

muffler · 24-08-2015 2:43pm

SEORG wrote: »

Just a few minutes on the phone, just insist on the cancellation...they try to go through comparisons with upc and so on......just interupt them and be clear that you want to cancel because it's too expensive.

Thanks. I am cancelled now but I was just looking for feedback in this area as it seems some agents just wont accept what the customer wants.

I had a horrendous experience when cancelling. The guy insisted that he had to review my account and that he would find a resolution :eek:

I pointed out to him that there is no resolution when the customer genuinely wants to cancel. I wasn't interested in an offer as I was already on half price. I reminded him that as the call was being recorded my instructions to cancel were logged but he persisted with the "looking into my account / seeking resolution" agenda. I hung up after that but the guy calls me straight back and keeps me another 45 minutes on the phone.

Seve OB · 24-08-2015 3:14pm

muffler wrote: »

Thanks. I am cancelled now but I was just looking for feedback in this area as it seems some agents just wont accept what the customer wants.

I had a horrendous experience when cancelling. The guy insisted that he had to review my account and that he would find a resolution :eek:

I pointed out to him that there is no resolution when the customer genuinely wants to cancel. I wasn't interested in an offer as I was already on half price. I reminded him that as the call was being recorded my instructions to cancel were logged but he persisted with the "looking into my account / seeking resolution" agenda. I hung up after that but the guy calls me straight back and keeps me another 45 minutes on the phone.

I had a similar experience. Brutal stuff.

SCOOP 64 · 24-08-2015 4:04pm

The cancel experience must differ from customer to customer , i had no trouble at all , in fact didn't put much effort in trying to keep me despite being a customer for 11 years.

Avada · 24-08-2015 4:07pm

muffler wrote: »

Thanks. I am cancelled now but I was just looking for feedback in this area as it seems some agents just wont accept what the customer wants.

I had a horrendous experience when cancelling. The guy insisted that he had to review my account and that he would find a resolution :eek:

I pointed out to him that there is no resolution when the customer genuinely wants to cancel. I wasn't interested in an offer as I was already on half price. I reminded him that as the call was being recorded my instructions to cancel were logged but he persisted with the "looking into my account / seeking resolution" agenda. I hung up after that but the guy calls me straight back and keeps me another 45 minutes on the phone.

The joys of getting somebody on the phone who hasn't hit target for the week

okidoki987 · 24-08-2015 4:33pm

they messed up though, and gave us the 100 credit twice

and of course you rang them immediately and told them to take back one of the credits off you?

muffler · 24-08-2015 4:39pm

SCOOP 64 wrote: »

The cancel experience must differ from customer to customer

Yup! I know what you mean but its all down to what agent the customer gets through to.

Avada wrote: »

The joys of getting somebody on the phone who hasn't hit target for the week

More than likely.

But there has to come a point when agents have to accept that no means no. In a 2 way telephone conversation like that there is money involved which means that one person is paying to be listened to and the other is being paid to listen but it didn't work out like that in my last call though.

I've made numerous calls to Sky over the years and in fairness I have to say the above is more the exception than the rule particularly over the last 3 or 4 years where we deal mostly with Sky agents in Ireland.

Fred Swanson · 24-08-2015 4:55pm

This post has been deleted.

Avada · 24-08-2015 5:23pm

muffler wrote: »

More than likely.

But there has to come a point when agents have to accept that no means no. In a 2 way telephone conversation like that there is money involved which means that one person is paying to be listened to and the other is being paid to listen but it didn't work out like that in my last call though.

I've made numerous calls to Sky over the years and in fairness I have to say the above is more the exception than the rule particularly over the last 3 or 4 years where we deal mostly with Sky agents in Ireland.

I agree and it's a terrible customer experience. But it works more often than not (for the advisor, the customer gets off the phone without cancelling). As fred swanson says, the best retention advisors are bs artists, but they know when to stop. It's the weaker ones who keep you on the phone for an hour out of sheer desperation.

irishgoldberg · 25-08-2015 9:55am

Avada wrote: »

The joys of getting somebody on the phone who hasn't hit target for the week

On this note does anyone know are their targets weekly or monthly? I wonder when is the best time to ring?

Avada · 25-08-2015 12:16pm

irishgoldberg wrote: »

On this note does anyone know are their targets weekly or monthly? I wonder when is the best time to ring?

Weekly ending on Thursday if it hasn't changed.

If you just want an offer ring thursday, if you actually want to cancel ring friday.

dinneenp · 25-08-2015 5:25pm

Hi.
I'm with UPC but thinking of changing to Sky. There's always different offers floating around, does anyone know what's the best offer available currently please?
Thanks,
Pa.

Avada · 25-08-2015 6:12pm

dinneenp wrote: »

Hi.
I'm with UPC but thinking of changing to Sky. There's always different offers floating around, does anyone know what's the best offer available currently please?
Thanks,
Pa.

There are rumours of a new Sky box launching soon floating about. May be worth waiting for that. Other than that, Carphone warehouse usually have decent closer offers. Stick to UPC for the broadband though (negotiate with them), to have the best of both worlds.

bromley52 · 25-08-2015 7:45pm

Avada wrote: »

There are rumours of a new Sky box launching soon floating about. May be worth waiting for that. Other than that, Carphone warehouse usually have decent closer offers. Stick to UPC for the broadband though (negotiate with them), to have the best of both worlds.

Possible new Sky box

dinneenp · 26-08-2015 5:58pm

For newcomers €100 cashback (but €30 setup fee) seems around the best. I'll presume that's the best unless anyone else can mention otherwise.

kooga · 26-08-2015 6:18pm

Call into car phone warehouse

volkswagon1973 · 29-08-2015 11:08am

Phoned sky to cancel as my installation date was 29/9/14 when i got the €33 per month offer including original,sports,hd etc. I was given an offer to get firbe unlimited broadband with the sky package i have at the moment for €50 but that was to be taken up there and then. The sky tv was contracted for 6 months and 12 months on the broadband. When I asked for the 12 months contract on both they said that was not possible. I fear that when the tv go out of contract i will be payong the €50 with no tv for next 6 months.

Does anyone know of any better offer and also if they have taken this package on and what could happen with tv after the 6 months would they extend to 12 months for the same price of €50 with broadband.

kooga · 29-08-2015 12:31pm

My dad had the same package as you paying the 33. After negotiations he is now on original and sports for 32.50 pm which is half price for 9 months. He will offload the sports after the 9 months as it coincides with the summer months and just pay 29 for original for 3 months. Then start all over again negotiations

Tippex · 29-08-2015 3:06pm

Just rang to cancel there and the offered to drop my monthly price from 112 to 92 per month "as you have been with us a very long time" probably years or so.
So said nope not interested. cheeky fecks thinking I would stay a customer with that sort of offer.

jca · 29-08-2015 3:50pm

volkswagon1973 wrote: »

Phoned sky to cancel as my installation date was 29/9/14 when i got the €33 per month offer including original,sports,hd etc. I was given an offer to get firbe unlimited broadband with the sky package i have at the moment for €50 but that was to be taken up there and then. The sky tv was contracted for 6 months and 12 months on the broadband. When I asked for the 12 months contract on both they said that was not possible. I fear that when the tv go out of contract i will be payong the €50 with no tv for next 6 months.

Does anyone know of any better offer and also if they have taken this package on and what could happen with tv after the 6 months would they extend to 12 months for the same price of €50 with broadband.

As a bit of an aside, how do you find their fibre offering? I was with them for adsl and found it terrible is their fibre any better particularly in the evenings? I was considering using it as a bargaining chip when I ring them.

sheroman01 · 31-08-2015 11:43am

Is the €33 deal back in Carphone Warehouse?

kooga · 31-08-2015 2:31pm

sheroman01 wrote: »

Is the €33 deal back in Carphone Warehouse?

car phone warehouse have two offers for sky

original for €15 a month 12 month contract

original movies and sports for €38 a month 12 month contract

dinneenp · 31-08-2015 3:26pm

kooga wrote: »

car phone warehouse have two offers for sky

original for €15 a month 12 month contract

original movies and sports for €38 a month 12 month contract

€15 a month sounds like an extremely good deal. Even if you wanted the additional room it'd be €30 a month which isn't that bad.

macjohn · 31-08-2015 6:34pm

kooga wrote: »

car phone warehouse have two offers for sky

original for €15 a month 12 month contract

original movies and sports for €38 a month 12 month contract

I was making the point over in the upc thread that for some households the original packages is a poor offering, paying a lot for the sky+ functionality

macjohn wrote: »

Looks like a good deal
- only thing to note is that it is the original bundle and not the variety bundle.

So you do get channels over and above the free ones and the functionality of sky+/live pause /record/ sky go etc you dont get
- the music channels
- the kids channels
- the documentaries.

The variety is normally €29 and the variety €38
and - depending on the viewing preferences in the household - I reckon the €29 package is a poor offering.

batistuta9 · 31-08-2015 6:46pm

don't most people with sky/upc actually watch the FTA/FTV channels more anyway so they're really only paying for the dvr functionally

CJmasgrande · 31-08-2015 6:58pm

batistuta9 wrote: »

don't most people with sky/upc actually watch the FTA/FTV channels more anyway so they're really only paying for the dvr functionally

Yes and DVR functionality is not essential anymore with free BBC, ITV, RTE, All 4 etc etc catch up services (player)

Red Silurian · 31-08-2015 6:59pm

Did anybody who got the €15 CPW deal last year get an offer yet?

RainyDay · 31-08-2015 7:31pm

CJmasgrande wrote: »

Yes and DVR functionality is not essential anymore with free BBC, ITV, RTE, All 4 etc etc catch up services (player)

True, but you can't fast-forward the ads on the players.

kooga · 31-08-2015 7:37pm

colmtheperson wrote: »

Did anybody who got the €15 CPW deal last year get an offer yet?

The onus is on you to contact sky as after the 12 months it goes up to full price.

adox · 31-08-2015 7:44pm

I'm 11 days Sky free.

SCOOP 64 · 31-08-2015 7:46pm

Im 13 days !
but i do miss the record function.

CJmasgrande · 31-08-2015 7:49pm

RainyDay wrote: »

True, but you can't fast-forward the ads on the players.

I bought a 2nd hand freesat + HD box from adverts for €80 and this lets me do same a sky+HD all for free on all the quality fta channels and they are only ones we ever watch

enfant terrible · 31-08-2015 10:09pm

SCOOP 64 wrote: »

Im 13 days !
but i do miss the record function.

I bought a sky card from adverts, allows you to record with your sky box, 50 euro.

jca · 31-08-2015 10:14pm

enfant terrible wrote: »

I bought a sky card from adverts, allows you to record with your sky box, 50 euro.

;)

CJmasgrande · 31-08-2015 11:12pm

I had one of those cards for years but they stopped working after the last software upgrade by Sky!

They only work now on very old non HD boxes

dinneenp · 31-08-2015 11:24pm

CJmasgrande wrote: »

I bought a 2nd hand freesat + HD box from adverts for €80 and this lets me do same a sky+HD all for free on all the quality fta channels and they are only ones we ever watch

How slick us the interface compared to Sky? I think that's the main reason that a lot of people stay with sky; very easy, use friendly interface.

enfant terrible · 01-09-2015 12:37am

CJmasgrande wrote: »

I had one of those cards for years but they stopped working after the last software upgrade by Sky!

They only work now on very old non HD boxes

My box is the new HD ones.

The Ayatolla · 01-09-2015 9:55am

I have a friend who wants to sign up as a new customer - do all Carphone Warehouses have this Sky offer?

kooga · 01-09-2015 10:14am

The Ayatolla wrote: »

I have a friend who wants to sign up as a new customer - do all Carphone Warehouses have this Sky offer?

i would imagine, but best bet would be to ring and check

sheroman01 · 01-09-2015 10:35am

kooga wrote: »

car phone warehouse have two offers for sky

original for €15 a month 12 month contract

original movies and sports for €38 a month 12 month contract

thanks. does it include HD, no?

invalidkey · 01-09-2015 10:42am

dinneenp wrote: »

How slick us the interface compared to Sky? I think that's the main reason that a lot of people stay with sky; very easy, use friendly interface.

2nd this - both parents and myself are on the €15 deal They've called twice and now actually cancelled - 1st offer was stay as you are for €25 no contract but yesterday it was downgrade to original hd for €26.50 12month contract - resulting in them giving notice.
Now the pressure is on I must find them a freesat/saorview tv with pause record etc with everything on the one remote control - no sources to be selecting and ideally an epg or favourites with both freesat/soarview combined. Currently trawling the tech area reading over people's experiences - must have a look in shops too at TVs and see what's local.

kooga · 01-09-2015 10:46am

sheroman01 wrote: »

thanks. does it include HD, no?

no. it is €10 extra

jspuds · 01-09-2015 12:08pm

Two weeks today since Sky was cut off and sign of any offers, Kids starting to give me hassle.
Was expecting Sky to be all over us to come back and a bit surprised no contact from them

CJmasgrande · 01-09-2015 12:26pm

invalidkey wrote: »

2nd this - both parents and myself are on the €15 deal They've called twice and now actually cancelled - 1st offer was stay as you are for €25 no contract but yesterday it was downgrade to original hd for €26.50 12month contract - resulting in them giving notice.
Now the pressure is on I must find them a freesat/saorview tv with pause record etc with everything on the one remote control - no sources to be selecting and ideally an epg or favourites with both freesat/soarview combined. Currently trawling the tech area reading over people's experiences - must have a look in shops too at TVs and see what's local.

I think your best option is a TV with Saorview tuner built in and an official freesat box as both official Saorview and official Freesat have 7 day EPG and freesat interface is simple and clear to use

Only problem they would have to use the tv remote for Saorview and Freesat remote for the sat box, this always mixes my parents up

The Ayatolla · 01-09-2015 12:32pm

jspuds wrote: »

Two weeks today since Sky was cut off and sign of any offers, Kids starting to give me hassle.
Was expecting Sky to be all over us to come back and a bit surprised no contact from them

Ring them up and say you just got a call from someone from Sky about coming back but got cut off.

jca · 01-09-2015 12:48pm

CJmasgrande wrote: »

I think your best option is a TV with Saorview tuner built in and an official freesat box as both official Saorview and official Freesat have 7 day EPG and freesat interface is simple and clear to use

Only problem they would have to use the tv remote for Saorview and Freesat remote for the sat box, this always mixes my parents up

And you can't pause rewind the Saorview.

invalidkey · 01-09-2015 1:15pm

CJmasgrande wrote: »

I think your best option is a TV with Saorview tuner built in and an official freesat box as both official Saorview and official Freesat have 7 day EPG and freesat interface is simple and clear to use

Only problem they would have to use the tv remote for Saorview and Freesat remote for the sat box, this always mixes my parents up

That's the best solution from epg perspective but I'm on a strict brief for one remote control - the sky was only finally mastered when the tv remote was hidden

it might have to go that road - the latest chats on here titled "new combi box or tv with saorview & sat tuners?" does indicate the difficulty in having access to official freesat full epg (uk setting) and saorview full epg even on different lists within the one tv.

donegal. · 01-09-2015 1:23pm

invalidkey wrote: »

I must find them a freesat/saorview tv with pause record etc with everything on the one remote control -

what size of tv ?

Deals On Sky TV Service - (Mostly Cancellation deals)

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