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Astec Alarm Engineer Locked.

  • 24-11-2010 1:46am
    #1
    Meistereile
    Registered Users Posts: 8 ✭


    Hi, can I also get the manual for the Astec 63DV Engineer manual please?
    I had a battery low error because the mains had been turned off for a few months in the house. The battery low error is now gone but it still says "Call Engineer" and the fault LED is on. I think the code before "Call Engineer" is 77 but I'm not sure, will have to call to the house again tomorrow. I had an engineer out today to check it out for me and he said that I needed to replace the alarm for 587 Euro because there was a "Tamper Fault" which he couldn't clear! I got a friend to come over this evening for a 2nd opinion and he was able to fix the tamper fault and said that the alarm is fine but it might need a new battery if it doesn't re-charge from the mains. The re-charging seems to have worked but the error remains and I7m looking for a way to clear this.
    Thanks in advance.


«1

Comments

  • #2
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Sent you a PM


  • #3
    altor
    Registered Users, Registered Users 2 Posts: 11,763 ✭✭✭✭altor


    Meistereile wrote: »
    Hi, can I also get the manual for the Astec 63DV Engineer manual please?
    I had a battery low error because the mains had been turned off for a few months in the house. The battery low error is now gone but it still says "Call Engineer" and the fault LED is on. I think the code before "Call Engineer" is 77 but I'm not sure, will have to call to the house again tomorrow. I had an engineer out today to check it out for me and he said that I needed to replace the alarm for 587 Euro because there was a "Tamper Fault" which he couldn't clear! I got a friend to come over this evening for a 2nd opinion and he was able to fix the tamper fault and said that the alarm is fine but it might need a new battery if it doesn't re-charge from the mains. The re-charging seems to have worked but the error remains and I7m looking for a way to clear this.
    Thanks in advance.

    77 call engineer is a service time set up by the installer. What this does is lets the customer know the system needs to be serviced. It will have no effect on the workings of the panel but will keep coming up until engineer mode is entered and exited on the panel.

    www.altor.ie



  • #4
    Meistereile
    Registered Users Posts: 8 ✭Meistereile


    Thanks Koolkid, got the manuals.
    Thanks Altor, I will enter engineer mode tonight and hopefully clear the error.


  • #5
    Meistereile
    Registered Users Posts: 8 ✭Meistereile


    I tried the engineer code as per the manual last night but it didn't work so the installation engineer must have changed it. It was installed in 2000 by Capital Alarms, can anybody hazard a guess as to what the code may have been changed to?
    If I can't get that code I'm going to do a factory reset and re-program the zones as described in the manual, is there any reason why I should not do this?
    Thanks.


  • #6
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Astec is very quick and easy to programme. No reason not to default it if you can.


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  • #7
    Meistereile
    Registered Users Posts: 8 ✭Meistereile


    Tried to reset to the factory settings but it didn't work. According to the manual there is a parameter that will prevent the engineer's code from being changed using the factory setting jumper, this must have been turned on by the original engineer and he changed the code to his personal code.
    Is there a general code of practise among engineers to choose from a list of codes or would each engineer/company have their own personal ones? It was installed by Capital Alarms 10 years ago, if anybody can guide me as to what the code might be I'd really appreciate it. I don't fancy trying all the possibilities!
    If I was to phone the installation company is there any chance they might give me the code or would I have to be a licensed alarm engineer to get it from them?


  • #8
    altor
    Registered Users, Registered Users 2 Posts: 11,763 ✭✭✭✭altor


    The panel is engineer locked, you could ring the company and see if they will give you the code. Otherwise your looking at getting an engineer to call out and unlock it for you.

    www.altor.ie



  • #9
    Meistereile
    Registered Users Posts: 8 ✭Meistereile


    Hi again, this is getting very frustrating now. There are 3 phone numbers for Capital Alarms on the panel and I can't get in touch with anybody. They are supposed to be in Stamullen, Co. Meath at (01) 8416105 (keeps ringing with no answer), (01) 2865922 (rings once and then makes some strange noise, maybe a fax?) and <snip> which is an invalid number.
    Does anybody know if the company still exists?
    Are there any former Capital Alarms engineers on here that might know the code?


  • #10
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Nothing under Capital Alarms in the PSA register .
    It is unlikely you will find the code. Even less unlikey that you could try them all 100,000 combinations & a lot of code tampers;)
    Any company can call out & unlock this for you. Where are you located?


  • #11
    Meistereile
    Registered Users Posts: 8 ✭Meistereile


    I'm in Swords and have already had a couple of people out but they don't know the code and the factory settings reset won't work. It's stated clearly in the manual that if a certain parameter is set in the panel the engineer code will never return to factory settings.


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  • #12
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    A good engineer would be able to unlock it.;)
    Splitting this thread away from manual requests


  • #13
    altor
    Registered Users, Registered Users 2 Posts: 11,763 ✭✭✭✭altor


    Meistereile wrote: »
    I'm in Swords and have already had a couple of people out but they don't know the code and the factory settings reset won't work. It's stated clearly in the manual that if a certain parameter is set in the panel the engineer code will never return to factory settings.

    If you want me to do it for you send me a P.M.

    www.altor.ie



  • #14
    Nixer95
    Registered Users Posts: 75 ✭✭Nixer95


    Hi, Would anyone have a copy of the Astec 63DV Engineer manual. Having a problem with the alarm and need to get it fixed.

    Nicola.


  • #15
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    sent you a PM.


  • #16
    Pkiernan
    Registered Users, Registered Users 2 Posts: 4,310 ✭✭✭Pkiernan


    Try 1122


  • #17
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    1122 is Aritech default user code.
    This is an Astec system.
    4711 is the default user code.
    1174 is the default engineer code.
    although why would someone leave the default code and then engineer lock the panel??


  • #18
    assettt
    Closed Accounts Posts: 1 ✭assettt


    any chance you have an engineers manual for astec ,,,,have a problem with back door alarm ,,,its a patio door with a sensor on the fixed side and contact on the moving side ,,wire from sensor to contact and wire leaving the contact to other area ,,so there is 3 four core cables at contact 2black 2red 2blue 2yellow there is a 3 pin block connector in contact does red go in left an right an 2 black in middle an just join yellow to yellow an blue to blue thanx


  • #19
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    I sent you the manual in reply to the PM you sent me.


  • #20
    Germario
    Registered Users Posts: 6 ✭Germario


    Hi

    My astec 63 DV alarm is now showing a "76 call engineer" message after I touched off one of the window sensors.
    Is there any way I can remove this message without the alarm company charging me a fortune to send an engineer out.
    The alarm will not set while this message is displayed

    Cheers


  • #21
    altor
    Registered Users, Registered Users 2 Posts: 11,763 ✭✭✭✭altor


    Germario wrote: »
    Hi

    My astec 63 DV alarm is now showing a "76 call engineer" message after I touched off one of the window sensors.
    Is there any way I can remove this message without the alarm company charging me a fortune to send an engineer out.
    The alarm will not set while this message is displayed

    Cheers

    The installer put an engineer reset on the system. This means you will need the engineer code entered to clear the fault. I would also say he engineer locked the panel. You could try defaulting the alarm just in case he did not and reprogram it.

    www.altor.ie



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  • #22
    Germario
    Registered Users Posts: 6 ✭Germario


    Cheers

    Not sure if I want to try to default it and cause more problems as I am not too familiar with the system.
    System was probably installed 7 years ago and had the installation company out a few months ago when I moved in to fit a battery and service the alarm. Maybe they will give me the code and save having to get them out but unlikely!!


  • #23
    altor
    Registered Users, Registered Users 2 Posts: 11,763 ✭✭✭✭altor


    Germario wrote: »
    Cheers

    Not sure if I want to try to default it and cause more problems as I am not too familiar with the system.
    System was probably installed 7 years ago and had the installation company out a few months ago when I moved in to fit a battery and service the alarm. Maybe they will give me the code and save having to get them out but unlikely!!

    More than happy to talk you through reprogramming the alarm if it does default. I would not think they will release the code. If you do decide to get them out ask them about removing the engineer reset from the system plus get them to reprogram the engineer code to something you know for future work you may need done. If they refuse get another company to do it for you.

    www.altor.ie



  • #24
    whitefoot
    Registered Users Posts: 94 ✭✭whitefoot


    Hi KoolKid, Please could I also have a copy of the Astec 63DV Engineer manual. Thank you


  • #25
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Sent.


  • #26
    theburi
    Registered Users, Registered Users 2 Posts: 163 ✭✭theburi


    Can you send me eng instructions please. My alarm company went out on business and I need to rest it after changing battery.

    Thank to


  • #27
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Shouldn't need to after changing a battery.
    What error are you getting?


  • #28
    Jnealon
    Registered Users, Registered Users 2 Posts: 2,064 ✭✭✭Jnealon


    Couls be set to engineer reset on tamper


  • #29
    altor
    Registered Users, Registered Users 2 Posts: 11,763 ✭✭✭✭altor


    theburi wrote: »
    Can you send me eng instructions please. My alarm company went out on business and I need to rest it after changing battery.

    Thank to

    If you just replaced the battery and you still have a low battery warning it might just need a few hours to get a charge into the battery. If you have a lid tamper make sure the cap on the spring inside the control panel lines up with its hole, when the lid closes there is a piece of it the pushes against it to close the tamper.
    If you need a manual just let us know, more than happy to send you on user and engineer manual for your system.

    www.altor.ie



  • #30
    Betty_Blue
    Closed Accounts Posts: 3 ✭Betty_Blue


    Hello,
    By any chance is there still a copy of the Astec 63DV Engineer manual floating around, I am having terrible trouble with mine at the moment and cannot get anyone to look at it for me, as soon as they hear Astec the dont want to touch it.
    Thanks in advance :)


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  • #31
    altor
    Registered Users, Registered Users 2 Posts: 11,763 ✭✭✭✭altor


    Betty_Blue wrote: »
    Hello,
    By any chance is there still a copy of the Astec 63DV Engineer manual floating around, I am having terrible trouble with mine at the moment and cannot get anyone to look at it for me, as soon as they hear Astec the dont want to touch it.
    Thanks in advance :)

    Sent you a P.M

    www.altor.ie



  • #32
    oharaphil
    Closed Accounts Posts: 2 ✭oharaphil


    Hi

    Could someone send me a copy of the manual for the above alarm . We are getting some work done in the kitchen which means removing one of the back doors ( no longer required ). Problem is this door is alarmed so i need to remove the sensor from this door and connect the relevant wires together .Its all going to be bricked and plastered over . So i need to make sure the alarm works as before.. less the back door sensor

    thanks...


  • #33
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Sent you that.
    Any problems? you know where we are.;)


  • #34
    longjohns
    Closed Accounts Posts: 6 ✭longjohns


    Hi, I see Altor and Koolkid are very good with helping on this site. I have tried somethings that have all ready been advised but am still getting no where!! My battery needed replacing so I went ahead and replaced it myself as described on this site! Quite easy and straight forward in the end. When I was finished the keypad was showing 15 call engineer and then that switched to 22 call engineer. The system would not set at all even though it was doing it before i removed the battery. So I entered a few codes in engineer mode and when I press ''clear 11'', its showing me ''1 sab fault''. I cant get out of this function either to see what engineer code is actually flashing now.

    Any advice greatly appreciated.

    John


  • #35
    fred funk }{
    Registered Users, Registered Users 2 Posts: 6,827 ✭✭✭fred funk }{


    '15' indicates a lid tamper and '22' is a fault with the outside bell.

    Check you didn't pull out the bell cable from the terminals in the panel. The other thing it could be is that you accidently blew the panel by shorting something on the board while changing the battery or the more likely cause is the solder spikes on the back of the board have pierced one of the battery leads when you were screwing the board back on.
    I know this because I have done it before myself :o and it's not repairable and the only solution is to replace the panel or do without the outside bell.


  • #36
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Fred would be spot on here. I would also try powering the system down compleatly & then power up on the battery first.
    If the problem is still there disconnect both bells & reconnect the external first & see if it sees that first.
    If all fails enter command 73 when 0 SAB displays press set . This will remove the SAB from the system & allow you to leave engineer & use the system with the internal for now. Not the ideal solution ,i know, but something is better than nothing.


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  • #37
    altor
    Registered Users, Registered Users 2 Posts: 11,763 ✭✭✭✭altor


    longjohns wrote: »
    Hi, I see Altor and Koolkid are very good with helping on this site. I have tried somethings that have all ready been advised but am still getting no where!! My battery needed replacing so I went ahead and replaced it myself as described on this site! Quite easy and straight forward in the end. When I was finished the keypad was showing 15 call engineer and then that switched to 22 call engineer. The system would not set at all even though it was doing it before i removed the battery. So I entered a few codes in engineer mode and when I press ''clear 11'', its showing me ''1 sab fault''. I cant get out of this function either to see what engineer code is actually flashing now.

    Any advice greatly appreciated.

    John

    It is showing a problem with the outside bell. If as you say this is a new issue I would think that the cable in the control panel has come loose when you where changing the battery. Check these cables, they are on the top right as you look at the panel with the lid off, sounder bus. Then down power completely, power it back up and hopefully that should clear the fault. If it stops showing the fault in command 11 then press clear 99 to exit engineer mode.

    www.altor.ie



  • #38
    longjohns
    Closed Accounts Posts: 6 ✭longjohns


    Thanks for the replys guys, just home from work so too late at night to be messing with an alarm with people in bed. Will give it a go in the morning!! Fingers crossed!


  • #39
    longjohns
    Closed Accounts Posts: 6 ✭longjohns


    Hi,

    @ Koolkid I took your advice and entered code 73 and that cleared the fault!!!!!!! (and i do know it takes away the outside ringer but at least now I can set the alarm internally)

    I also removed the lid on the box and took a look at the wires on the sounders and tightened them up. Now I am just wondering if I have fixed my problem or not. What code do i now use to get my outside bell back on the keypad to check if the problem has been solved? Going away for the week in the morning and greatful that at least at the moment I have some sort of alarm!!!!!

    Thanks for all your help!


  • #40
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Have You tried powering it down.
    If so and the external is still connected it will register a fault 22 if it sees the bell again.
    Command 73 would then show 1 and you press set to re register it.


  • #41
    Waesfjord
    Registered Users, Registered Users 2 Posts: 584 ✭✭✭Waesfjord


    Hi guys,

    Could you please advise me on the following for the 63DV.

    Previously I had an issue with rear patio door nuisance alarms. After testing I replaced one (resistance check, tks to guys on this forum for their guidance). Problem became less frequent, then ended up changing all three out, problem now only very intermittent (less that once a month).
    • Can the sensitivity of the shock/contacts be reduced, to prevent nuisance alarms when e.g. very windy, as have noticed that on the windy nights (wind tinnel along back of houses in estate)?

    Recently the front door contact seems to be causing problems, causing nuisance alarms, twice in as many days. It either allows someone to open the front door without alarm beeping or anything, another time just set off alarm when alarm set and nobody home, so presumably the sensor just needs to be replaced.
    • Is this just a standard contact with configuration all done at the control box, or is this a special sensor as I want to purchase a replacement tomorrow at local alarm shop. just want to know what to ask for.

    Thanks.


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  • #42
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    brian1976 wrote: »
    • Can the sensitivity of the shock/contacts be reduced, to prevent nuisance alarms when e.g. very windy, as have noticed that on the windy nights (wind tinnel along back of houses in estate)?
    Yes command 40
    Enter zone number & then gross & pulse.(0-9)4 or 5 would be the norm. The higher the number the less sensitive.
    brian1976 wrote: »

    Recently the front door contact seems to be causing problems, causing nuisance alarms, twice in as many days. It either allows someone to open the front door without alarm beeping or anything, another time just set off alarm when alarm set and nobody home, so presumably the sensor just needs to be replaced.
    • Is this just a standard contact with configuration all done at the control box, or is this a special sensor as I want to purchase a replacement tomorrow at local alarm shop. just want to know what to ask for.
    Easiest thing is to change it, especially if it has be failing to open. Its an entry exit contact you require.


  • #43
    Waesfjord
    Registered Users, Registered Users 2 Posts: 584 ✭✭✭Waesfjord


    KoolKid wrote: »
    Easiest thing is to change it, especially if it has be failing to open. Its an entry exit contact you require.

    Becasue Altec are now no more, the local shop has no more entry/exit contacts left. They said that I can use a standard shock/contact, just need to change the resistor inside so that the system 'recognises' it as an entry/exit, so doesn't set off alarm, instead giving your the timer to allow alarm deactivation.

    They'll sort one out for me tomorrow, so happy days...
    KoolKid wrote: »
    Yes command 40
    Enter zone number & then gross & pulse.(0-9)4 or 5 would be the norm. The higher the number the less sensitive.Easiest thing is to change it, especially if it has be failing to open. Its an entry exit contact you require.

    When I moved in the electrician took alarm away back to Astec to reset/reprogram, so don't think it was returned with the default engineer password.

    Can you please provide what is the method in getting into Engineer Mode to confirm.

    I have electricians number if above doesn't work. I presume he uses a 4digit code on all alarms he worked on, so should be able to provide it to me.


  • #44
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Have you tried the default engineer 1174?
    If thats not it you can default the panel by removing the mains power & the battery link (The battery link is located to the very right of the terminal connections. Remove the factory link (this is located to the very left of the terminal connections) Power back up & the system should disarm with the factory user code 4711 . The default engineer code 1174 should now work.


  • #45
    altor
    Registered Users, Registered Users 2 Posts: 11,763 ✭✭✭✭altor


    brian1976 wrote: »
    Can you please provide what is the method in getting into Engineer Mode to confirm.

    If the system was set up for the EN50131 then you will need to enter clear fn 0, user code, clear, then the engineer code to get into engineering.

    www.altor.ie



  • #46
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    You would need to have words with that electrician if he went to the trouble of going to Astec to get it unlocked & then goes and changes the eng code & turning on strict EN.;)


  • #47
    altor
    Registered Users, Registered Users 2 Posts: 11,763 ✭✭✭✭altor


    If he has the code and it does not work there is no harm trying it ;)

    www.altor.ie



  • #48
    Waesfjord
    Registered Users, Registered Users 2 Posts: 584 ✭✭✭Waesfjord


    brian1976 wrote: »
    Becasue Altec are now no more, the local shop has no more entry/exit contacts left. They said that I can use a standard shock/contact, just need to change the resistor inside so that the system 'recognises' it as an entry/exit, so doesn't set off alarm, instead giving your the timer to allow alarm deactivation.

    They'll sort one out for me tomorrow, so happy days...



    When I moved in the electrician took alarm away back to Astec to reset/reprogram, so don't think it was returned with the default engineer password.

    Can you please provide what is the method in getting into Engineer Mode to confirm.

    I have electricians number if above doesn't work. I presume he uses a 4digit code on all alarms he worked on, so should be able to provide it to me.

    local shop now says they cannot source an entry/exit contact for my faulty front door contact (Astec 63DV) - anyone know of any other options i can try as can't afford changing out full alarm, just becasue one of the contacts is on the blink.

    Cheers


  • #49
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    You can convert a standard contact using 2 768 ohm resistors in paralell across the contact.
    I have plenty of them if you want the handy option. ;)


  • #50
    Waesfjord
    Registered Users, Registered Users 2 Posts: 584 ✭✭✭Waesfjord


    KoolKid wrote: »
    You can convert a standard contact using 2 768 ohm resistors in paralell across the contact.
    I have plenty of them if you want the handy option. ;)

    thanks for that - sounds great. I'll ring the shop back to see if they have a spare standard contact in the morning.


  • #51
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Where are you shopping?
    Most of the suppliers in the sticky would still have these.


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