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LEAP CARD - Updated Summary of Cards / Functionality Available - August 2015

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1235

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    #122
    LXFlyer
    Registered Users Posts: 17,559 ✭✭✭✭LXFlyer


    Kintarō Hattori wrote: »
    Folks, silly question but I use the card for irish rail and the Luas. Tonight I need to take a Dublin bus. Do I put the card on the machine by the driver and tell him where I'm going on use it on the machine to the right as you enter the bus? Presumably if it's the latter I also need to tag off?

    Many thanks.



    Different fares apply depending on where you are going - you tag on only on the bus - no tag off.


    Best to go to the driver and tell him where you are going and let him deduct the appropriate fare.


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    #123
    ZeroThreat
    Registered Users Posts: 2,181 ✭✭✭ZeroThreat


    Kintarō Hattori wrote: »
    Folks, silly question but I use the card for irish rail and the Luas. Tonight I need to take a Dublin bus. Do I put the card on the machine by the driver and tell him where I'm going on use it on the machine to the right as you enter the bus? Presumably if it's the latter I also need to tag off?

    Many thanks.

    I think using it on the machine to the right as you enter deducts the maximum fare. A mistake I made the first time I used a leap card on the bus..


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    #124
    Tar.Aldarion
    Moderators, Science, Health & Environment Moderators, Social & Fun Moderators, Society & Culture Moderators Posts: 60,082 Mod ✭✭✭✭Tar.Aldarion


    If I am paying for somebody else with my leap card too, does it cost the leap fare or cash fare?


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    #125
    Victor
    Registered Users Posts: 78,282 ✭✭✭✭Victor


    Tar.Aldarion wrote: »
    If I am paying for somebody else with my leap card too, does it cost the leap fare or cash fare?
    Leap fare.


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    #126
    Sean9015
    Registered Users Posts: 137 ✭✭Sean9015


    Is there a bug on the Leapcard website? If I try to log in using Chrome, I get a continual rejection of my user details, but if I use IE it works! Even stranger, the forgotten password link works from Chrome, resetting the password works in Chrome, but when it comes to logging in it again rejects the details.


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    #127
    Victor
    Registered Users Posts: 78,282 ✭✭✭✭Victor


    Drop customer support an email.


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    #128
    bk
    Moderators, Motoring & Transport Moderators, Technology & Internet Moderators Posts: 22,509 Mod ✭✭✭✭bk


    AlekSmart wrote: »
    Leap is far from being a "Poor System",as given it's admittledly poorly handled introduction,it has matured very well indeed.

    I would argue that while Leap has certainly improved and matured, it is still relatively a poor system that has an awful lot of improving to do and is about 5 to 10 years behind similar systems in other countries.

    The biggest issue continues to be the need to very slowly interact with the driver for the majority of fares. We really need to move to either a flat fare or tag-on/tag-off now.

    But that isn't the only problem.

    The fact that you can't apply online top-ups on buses is pretty stupid. This was something you can do on buses in Atlanta since 2006, almost 10 years ago! No excuse, DB/NTA need to install new ticket machines now that can support this and other "advanced" features.

    The fact that auto-topup needs to take €40 of your money is way too much. Plus the entire setup and admin of auto-topup is incredibly brain dead. The fact that you can only pay for it by direct debit and not by credit or debit card pre-auth is pretty stupid. And god help you if the direct debit doesn't go through. Your card gets blocked and you have to fill in a form with your bank details and send it and your card to them to get it unlocked! Also there is no way to update your direct debit details online!

    All completely crazy for any sort of modern payment system. This is all sort of stuff I would have expected 10 years ago, not today.

    Fortunately things are improving, the new NFC app which will allow you check the balance of your card and top-up directly looks great and will hopefully help with some of these issues.

    And I'm also hoping contact-less EMV support will follow shortly.


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    #129
    dobsdave
    Closed Accounts Posts: 1,814 ✭✭✭dobsdave


    Infrequent leapcard user, card is empty.
    If I topup online now, can I use the credit later this evening or should I just topup at the station?

    Thanks


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    #130
    Slippin Jimmy
    Registered Users Posts: 6,031 ✭✭✭Slippin Jimmy


    Top up at the station if you are going to use it this evening. Online top ups are not available until tomorrow morning.


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    #131
    leecurlywurly
    Registered Users Posts: 118 ✭✭leecurlywurly


    Hi,

    Having recently moved to Ashbourne and now use buses. The Bus Eireann & Leap card website offer poor information on capping from Ashbourne.

    I am getting the bus tomorrow and need to know what tickets to get;

    - Ashbourne to Santry
    - Santry to City Centre
    - Dublin City to Ashbourne

    Normally I buy Red 24hour ticket for work commute - will these cover Dublin buses?

    If not, is it one way tickets for all buses tomorrow and presumably there will be a cap at some stage?

    Thanks!


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    #132
    Carawaystick
    Registered Users Posts: 8,779 ✭✭✭Carawaystick


    I don't think there's any capping from Bus Éirean to Dublin bus, so they'd all be single leap fare journeys


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    #133
    Slippin Jimmy
    Registered Users Posts: 6,031 ✭✭✭Slippin Jimmy


    There is no capping as the above poster has said. It will be separate journeys. You can also get a 7 day red zone ticket. Depending on how much you use it it may work out cheaper.


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    #134
    LXFlyer
    Registered Users Posts: 17,559 ✭✭✭✭LXFlyer


    You might be better getting a day return to Dublin online on the BE website - it's discounted and can be cheaper than two LEAP singles.

    Capping only applies to Dublin Bus, LUAS and Irish Rail short hop trips, not on BE.


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    #135
    GM228
    Registered Users Posts: 8,925 ✭✭✭GM228


    Is ePurse now live on the Cork-Cobh/Midleton line? Will be down that way in a few weeks and may use it.

    Post #1 still shows as unavailable but I'm almost certain that I saw a Tweet recently from IE that it was now live but can't find it, the Leap site still shows it as coming soon.


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    #136
    Dravokivich
    Moderators, Category Moderators, Music Moderators, Politics Moderators, Society & Culture Moderators Posts: 22,360 CMod ✭✭✭✭Dravokivich


    Has been for almost a month now. NTA tend to be rather quiet about announcing these things.


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    #137
    GM228
    Registered Users Posts: 8,925 ✭✭✭GM228


    Dravokivich wrote: »
    Has been for almost a month now. NTA tend to be rather quiet about announcing these things.

    Thanks, surprised it hasn't been mentioned here - or perhaps it has and I missed it :)


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    #138
    LXFlyer
    Registered Users Posts: 17,559 ✭✭✭✭LXFlyer


    GM228 wrote: »
    Is ePurse now live on the Cork-Cobh/Midleton line? Will be down that way in a few weeks and may use it.

    Post #1 still shows as unavailable but I'm almost certain that I saw a Tweet recently from IE that it was now live but can't find it, the Leap site still shows it as coming soon.

    Give me a chance to update it - I do have a life to lead as well lol!!!


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    #139
    bg07
    Registered Users Posts: 247 ✭✭bg07


    The fares etc are on the Irish rail and leap card websites. Not clear if capping applies in cork though.

    http://www.irishrail.ie/fares-and-tickets/cork-cobh-midleton


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    #140
    jcn50
    Registered Users Posts: 22 ✭jcn50


    ZeroThreat wrote: »
    Edit : Never mind, it appears to work now that I switched browser from Firefox to Chrome.

    Thanks a lot!! I have been waiting for weekS for the customer support to come back to me because I had "Page not found" too...
    I have just placed my order now :). I would say that they are losing a lot of sales because of this...


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    #141
    LeeroyJ.
    Registered Users Posts: 708 ✭✭✭LeeroyJ.


    Is asked about the official app (with top up and balance check via smartphone) on Twitter and they replied saying it is still in the works and will be released soon.


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    #142
    Slippin Jimmy
    Registered Users Posts: 6,031 ✭✭✭Slippin Jimmy


    LeeroyJ. wrote: »
    Is asked about the official app (with top up and balance check via smartphone) on Twitter and they replied saying it is still in the works and will be released soon.

    I am on the app trial. I got an email the other day saying that it was finishing up soon and that I would be asked to provide feedback.

    I presume they will be launching it soon.


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    #143
    maclek
    Registered Users Posts: 297 ✭✭maclek


    Slippin Jimmy wrote: »
    I am on the app trial. I got an email the other day saying that it was finishing up soon and that I would be asked to provide feedback.

    I presume they will be launching it soon.

    I found this page: https://about.leapcard.ie/leap-top-up-app Spent a while looking for the damn app in the play store. Apparently it is still in beta? Doesn't mention that anywhere on the page!


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    #144
    Slippin Jimmy
    Registered Users Posts: 6,031 ✭✭✭Slippin Jimmy


    Yes the beta is coming to an end. I presume it won't be long before it is launched


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    #145
    LeeroyJ.
    Registered Users Posts: 708 ✭✭✭LeeroyJ.


    Released :)


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    #146
    camz09
    Registered Users Posts: 398 ✭✭camz09


    Anyone tried to top-up using the app and it won't update the balance? My card was debited, it's just pending now. Thought the top up would be instant :/


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    #147
    LeeroyJ.
    Registered Users Posts: 708 ✭✭✭LeeroyJ.


    Same here, is pending but nothing happened with my leap card. Payment seemed successful and it went back to the balance screen without the balance applied.


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    #148
    Alun
    Registered Users Posts: 21,432 ✭✭✭✭Alun


    Strange, I used it a couple of times during the beta and it updated no problem.


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    #149
    Slippin Jimmy
    Registered Users Posts: 6,031 ✭✭✭Slippin Jimmy


    Did you scan the card again after the top up?


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    #150
    LeeroyJ.
    Registered Users Posts: 708 ✭✭✭LeeroyJ.


    Yes scanned it a couple of times but still the same amount as I had yesterday, I sent an email to leapcard support - hope theyll refund it or fix the issue with the balance.


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    #151
    camz09
    Registered Users Posts: 398 ✭✭camz09


    Yup, scanned it several times, still no updated balance.


This discussion has been closed.
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