Virgin Media: EPC2425/3925 Modem/Router and Speed Issues - POST HERE ONLY

seanbmc · 02-06-2011 10:24pm

Getting 1mb/s on a supposed 30mb/s package tonight. Whyyyyyyyyyyyyyyyy :mad:

DesperateDan · 03-06-2011 3:45am

seanbmc wrote: »

Getting 1mb/s on a supposed 30mb/s package tonight. Whyyyyyyyyyyyyyyyy :mad:

I am the exact same, although get around 3mb/s instead of the 25 I'm used to. I thought maybe UPC may have throttled it, but I don't think I could have gotten anywhere near 100gb over the last month, let alone the standard 250gb. Does anyone know if they cap speeds, or is this a weird problem their probably trying to fix?

seanbmc · 03-06-2011 5:53pm

The UPC van has been floating around my estate the last few days, maybe it's a universal problem, but it's so fúcking annoying. The guy was in yesterday, but I wasn't here. He was in looking to see why the phone was constantly dropping, gonna ring them again if this keeps up.

Sick of the excuses he gives my mam, but I'm off college now so he's gonna have to answer to me next time he arrives. Might ask for the older router and get rid if this poor excuse for one.

FFS!

murphp · 04-06-2011 8:42pm

Same problem here. Last couple of days its been annoyingly slow. On speedtest.net im at around 1.75mbps download and 2mbps upload, and a ping of 22ms on pingtest.net. Yet on UPC's speedtest on their site im at 20mbps download and 2mbps upload with a ping of 12 ms. But I can tell when Im browsing its definitely below normal speed.

On our most recent bill (may 21) it says we have 20mb broadband but when i log onto my UPC online it says our broadband is 15mbps. But the speeds they offer changed recently and they now do 12mb, 25mb, 50mb, 100mb.

I'm confused. I want my super fast broadband back.

Chosen · 04-06-2011 11:20pm

murphp wrote: »

Same problem here. Last couple of days its been annoyingly slow. On speedtest.net im at around 1.75mbps download and 2mbps upload, and a ping of 22ms on pingtest.net. Yet on UPC's speedtest on their site im at 20mbps download and 2mbps upload with a ping of 12 ms. But I can tell when Im browsing its definitely below normal speed.

On our most recent bill (may 21) it says we have 20mb broadband but when i log onto my UPC online it says our broadband is 15mbps. But the speeds they offer changed recently and they now do 12mb, 25mb, 50mb, 100mb.

I'm confused. I want my super fast broadband back.

Same here, since Thursday night. I'm supposed to have 20Meg down / 2Meg up and I have 1.2Meg down and 0.3Meg up, as per UPC's and Speedtest.net's speedtests. Magnet's speedtest blissfully says I have 20Meg down and 0.6Meg up.
Browsing the web feels like a really bad quality 56k: pages open slowly, some don't ever finish loading, some clicks have to be made 2 or 3 times before the page starts loading and download from the Microsoft website are going at 9-17Kb/sec.

(don't worry about my IP showing, I already have another one after the countless DNS tests...)

devil-80 · 06-06-2011 2:19pm

I have 25 mbit but at speedtest getting
DL 6.79 Mbps
UL 1.97

Ping 42 ms

roast · 06-06-2011 5:04pm

devil-80 wrote: »

I have 25 mbit but at speedtest getting
DL 6.79 Mbps
UL 1.97

Ping 42 ms

What speedtest server? Wireless? Ethernet? Multiple PC's?

devil-80 · 06-06-2011 5:35pm

Wireless.Ok now starts working fine so have this 20.75 Mbps.

anto2009 · 07-06-2011 11:34pm

hi all is there any way in changing the cisco router 54mb on to say a 300mb on as the wireless is bad playing the ps3 online

roast · 08-06-2011 9:40am

anto2009 wrote: »

hi all is there any way in changing the cisco router 54mb on to say a 300mb on as the wireless is bad playing the ps3 online

You'll need to either purchase one of the new Thompson modems from UPC, or purchase your own Wireless-N router and set the Cisco to bridge mode.

In essence, no, On its own, the cisco can only provide a theoretical max of 54mbps over wireless.

Saying that, I'm sure 54mbps is plenty to game online, provided the PS3 is close enough to the router and has adequate signal strength. If the signal is lacking, then a Wireless-N router would also increase the usable range of the WiFi network.

jor el · 08-06-2011 12:23pm

devil-80 wrote: »

Wireless.

Never check speeds on a wireless connection, always use Ethernet. Speeds cannot be guaranteed over the Wifi connection, as there are too many variables.

Run the speed test with a wired connection, and if it's still poor, then you have a problem that UPC need to look at.

seanbmc · 08-06-2011 2:13pm

This is what I did since my wireless was painfully slow and constantly dropping. I used Commview to scan all the channels to see how many people's devices were using them. The channel I was on seemed to have about 8 access points on it, mostly UPC.

So I changed to a channel with virtualy no other devices on it, I did a speed test using ethernet and got about 20 mb/s(the usual) and then I did one on wireless and I got about the same.

I'll see how it goes but things seem to be back to normal.

jor el · 08-06-2011 3:11pm

Wifi and gaming do not always mix. Switch to a wired connection. An N router won't help, as the PS3 uses G, so the router will switch down to G to match that.

anto2009 · 08-06-2011 6:27pm

roast wrote: »

You'll need to either purchase one of the new Thompson modems from UPC, or purchase your own Wireless-N router and set the Cisco to bridge mode.

In essence, no, On its own, the cisco can only provide a theoretical max of 54mbps over wireless.

Saying that, I'm sure 54mbps is plenty to game online, provided the PS3 is close enough to the router and has adequate signal strength. If the signal is lacking, then a Wireless-N router would also increase the usable range of the WiFi network.

router downstairs ps3 upstairs

how much is the router of upc? and what type wireless n router would i have to get?

roast · 08-06-2011 6:53pm

jor el wrote: »

Wifi and gaming do not always mix. Switch to a wired connection. An N router won't help, as the PS3 uses G, so the router will switch down to G to match that.

Ahh! Didn't know that. Cheers.

anto2009 wrote: »

router downstairs ps3 upstairs how much is the router of upc? and what type wireless n router would i have to get?

Never mind. The PS3 is only wireless B/G, not N, as advised by jor el. Buying a Wireless N modem/router would not help, as the connection will just default back to 54mbps/Wireless G. Your only options there would be Homeplugs to extend the ethernet connection, or simply relocate the PS3 so it is closer to the modem.

Decky86 · 11-06-2011 1:26pm

Hi, having a strange one. I moved into a new shared house that has UPC in it.. Everyone can connect to the wireless no problem here, except me! When i type in the password it says its incorrect even though it not. I dont think this is the routers fault really but i could be wrong. My iphone had no trouble connecting! .. Any thoughts on how to get my comp onto this network? Im on windows 7. Using avg antivirus.

stevek93 · 13-06-2011 4:13pm

Hi all.

Ive got the upc broadband in yesterday everythings working perfect except for megaupload the download speed is fine but only getting at most 30kb/s on mu, ive tried changing to open dns and googles dns disabling the ip flood detection with no luck any ideas ?

Jo Satan · 13-06-2011 8:31pm

I can get my hands on the new thompson modem/router from my sister who has no use for wireless N or gigabit ethernet.
I plugged my EPC2425 in at her house and the broadband connection worked but the phone did not.
I was unable to access the router through the web browser, I can access it at home.

I rang UPC and told them what I wanted to do, they said it cannot be done as each modem is authorised to a specific BB/TV/Phone line.
They said I need to upgrade to get my own Thompson modem/router or bridge the EPC and purchase my own wireless N gigabit router.
I don't want to upgrade as I'm happy with the speed I have (20mb) and its free for the summer on a student contract
I don't want to bridge the EPC because it will mean plugging another device in my lounge.
Its humming and glowing enough already with Laptop,TV, Surround Sound, Xbox, kinnect, EPC2425 and WDTV.

Has anyone managed to get UPC to authorise a new router?
or
Is there a way around the need for UPC to authorise the router?

roast · 13-06-2011 8:37pm

Jo Satan wrote: »

I can get my hands on the new thompson modem/router from my sister who has no use for wireless N or gigabit ethernet.
I plugged my EPC2425 in at her house and the broadband connection worked but the phone did not.
I was unable to access the router through the web browser, I can access it at home.

I rang UPC and told them what I wanted to do, they said it cannot be done as each modem is authorised to a specific BB/TV/Phone line.
They said I need to upgrade to get my own Thompson modem/router or bridge the EPC and purchase my own wireless N gigabit router.
I don't want to upgrade as I'm happy with the speed I have (20mb) and its free for the summer on a student contract
I don't want to bridge the EPC because it will mean plugging another device in my lounge.
Its humming and glowing enough already with Laptop,TV, Surround Sound, Xbox, kinnect, EPC2425 and WDTV.

Has anyone managed to get UPC to authorise a new router?
or
Is there a way around the need for UPC to authorise the router?

Trust me, its a hell of a lot less hassle to just bridge a router....

I got UPC to provision a modem for me in the past. Purely because my EPC2425 failed, and I had an SA2203 lying around. I had my own WiFi router anyway, so had no need for the EPC2425. It's less work for them to just provision my SA for me instead of the hassle of sending out a new modem to me.

anto2009 · 13-06-2011 10:25pm

just picked up a set of homeplugs in pc world 2day and they work great full speed with upc

hobbit stomper · 14-06-2011 10:53pm

Hi there,

I am with UPC and I have a Cisco router.

I logged into the router at 192.168.1.1 with username and password left blank and under Setup -> Advanced Settings -> Port forwarding I entered the port I want to be open as well as the IP address of my laptop.

Unfortunately when I check if my port is open (http://www.yougetsignal.com/tools/open-ports/) it tells me it's still closed.

I am using a MacBook Pro and I do not have the firewall active.
I also checked the router for the firewall and I turned it off.

Does anyone know what else there is to be considered?

Thank you

Tungsten Tide · 14-06-2011 11:05pm

hobbit stomper wrote: »

Hi there,

I am with UPC and I have a Cisco router.

I logged into the router at 192.168.1.1 with username and password left blank and under Setup -> Advanced Settings -> Port forwarding I entered the port I want to be open as well as the IP address of my laptop.

Unfortunately when I check if my port is open (http://www.yougetsignal.com/tools/open-ports/) it tells me it's still closed.

I am using a MacBook Pro and I do not have the firewall active.
I also checked the router for the firewall and I turned it off.

Does anyone know what else there is to be considered?

Thank you

What make/model no.?

hobbit stomper · 14-06-2011 11:06pm

Tungsten Tide wrote: »

What make/model no.?

Modem Name Cisco EPC2425
Serial Number 221631234

Tungsten Tide · 14-06-2011 11:21pm

Have u followed a guide on THIS site?
The Macbook might require additional ports.

bryaner · 14-06-2011 11:34pm

I opened up ports for my x box this evening, but when the ports are checked it says their not open, albeit the box is running smooth.

Tungsten Tide · 14-06-2011 11:45pm

bryaner wrote: »

I opened up ports for my x box this evening, but when the ports are checked it says their not open, albeit the box is running smooth.

That must be a networking bug that causes some sites i check can't tell when i port forward as well. pick a port checker site close by and it should work.

hobbit stomper · 14-06-2011 11:55pm

Tungsten Tide wrote: »

Have u followed a guide on THIS site?
The Macbook might require additional ports.

Thanks for your help, but that guide didn't really help much, since all it says is what I exactly did as written above.

Also I am not sure why Mac users would need to open another port? A port is a port

It would be even the other way around, unlike Windows users, we do not have to have Firewalls and Antivirus software installed.

bryaner · 15-06-2011 12:00am

Just to make sure I got this right.

I set the x box ip as 192.168.1.59

Subnet as 255.255.255.0

Dns as 192.168.1.1

Opened port 1 start 88 end 88

Opened port 2 start 3074 end 3074

Both with ip address of 192.168.1.59

It's my first shot at it so forgive my stupidity.

Tungsten Tide · 15-06-2011 12:14am

bryaner wrote: »

Just to make sure I got this right.

I set the x box ip as 192.168.1.59

Subnet as 255.255.255.0

Dns as 192.168.1.1

Opened port 1 start 88 end 88

Opened port 2 start 3074 end 3074

Both with ip address of 192.168.1.59

It's my first shot at it so forgive my stupidity.

I assume 192.168.1.1 is ur Routers address than yes bang on.;)

bryaner · 15-06-2011 9:38am

Tungsten Tide wrote: »

I assume 192.168.1.1 is ur Routers address than yes bang on.;)

Whoo hoo cheers html next..:D

Tungsten Tide · 15-06-2011 4:07pm

bryaner wrote: »

Whoo hoo cheers html next..:D

:eek:
I really hope that's a joke. I guess it has been a few yrs since a did anythin with html but its where a started to code. After that try Javascript or CSS.

bryaner · 15-06-2011 8:09pm

Tungsten Tide wrote: »

:eek:
I really hope that's a joke. I guess it has been a few yrs since a did anythin with html but its where a started to code. After that try Javascript or CSS.

Lol course it was..:D

lezflano · 24-06-2011 11:21am

Hey every so often my connection just drops on xbox live for no reason ive tried most solutions but im no computer wizard im using the Upc Cisco EPC2425 model router/modem any help

mrcage · 24-06-2011 11:51am

It's the router without any doubt. when the connection drops look at the router: you'll see the leds blinking all together, then they turn off, then the router restarts... after a minute or so everything comes back to normal...

My router restarts every hour. UPC did really a wonderful work with this router

lezflano wrote: »

Hey every so often my connection just drops on xbox live for no reason ive tried most solutions but im no computer wizard im using the Upc Cisco EPC2425 model router/modem any help

Nollog · 25-06-2011 12:15am

Did UPC change my router password and I missed the memo?
blank/blank and admin/W2402 aren't working.

I broke my good router.

hullabulloo · 25-06-2011 12:19am

mrcage wrote: »

It's the router without any doubt. when the connection drops look at the router: you'll see the leds blinking all together, then they turn off, then the router restarts... after a minute or so everything comes back to normal...

My router restarts every hour. UPC did really a wonderful work with this router

Mine does the exact same. Is there anything we can do to sort this out do you know?

DesperateDan · 26-06-2011 1:15pm

/\/ollog wrote: »

Did UPC change my router password and I missed the memo?
blank/blank and admin/W2402 aren't working.

I broke my good router.

I was having problems logging in today with blank/blank and tried to get in about 6 times, then I came back to the tab 30 mins later, hit refresh to try admin/W2402, but I didn't need to, it just logged me in straight away! Maybe UPC are up to something funky....

Anyways I was wondering, I saw someone posted this problem a while back but there was no solution to it and now I can't find the thread, (I don't think it was this one!), but everything connects pretty much fine in the house, except one vista laptop. I've got phones, windows 7, xp, consoles etc. working fine seemingly apart from this one laptop. It sees the connection, but ony connects with limited connectivity and the quickest solution I've seen to get it working is do the old "diagnose connection problems" thing in IE, which seems to fix it after about 5-10 mins, does anyone have any suggestions I could try to fix it permanently?

Mister Jingles · 26-06-2011 8:23pm

:mad:

Then a couple of minutes later

What the fcuk ???

agentcrow · 27-06-2011 8:41pm

Mister Jingles wrote: »

:mad:

Then a couple of minutes later

What the fcuk ???

i experience the same man,brill in the morning but once the evening comes from then on its rubbish im hitting between 6-12

NeVeR · 28-06-2011 12:04pm

mrcage wrote: »

It's the router without any doubt. when the connection drops look at the router: you'll see the leds blinking all together, then they turn off, then the router restarts... after a minute or so everything comes back to normal...

My router restarts every hour. UPC did really a wonderful work with this router

My friends router is resetting every hour aswell

did you get a fix for it?

De Deraco · 01-07-2011 10:24pm

I have epc2425:mad::mad: firmware: Firmware Name

epc2425-ESIP-12-v202r12812-100729s_upc.bin
Software Revision

epc2425-ESIP-12-v202r12812-100729s_upc

I cant access the gateway mode even using link 192.168.100.1/GatewayMode.asp

Does anyone know a workaround to set up a bridge mode as this is a real nightmare. cheers

roast · 02-07-2011 10:41am

De Deraco wrote: »

I have epc2425:mad::mad: firmware: Firmware Name

epc2425-ESIP-12-v202r12812-100729s_upc.bin
Software Revision

epc2425-ESIP-12-v202r12812-100729s_upc

I cant access the gateway mode even using link 192.168.100.1/GatewayMode.asp

Does anyone know a workaround to set up a bridge mode as this is a real nightmare. cheers

What happens when you try access that link? What appears?
Can you access the modem config normaly, eg 192.168.1.1?

By the way, there's no need to double-post the same question in multiple threads.

De Deraco · 02-07-2011 12:01pm

Hey i can access the router by going to 192.168.1.1 but there is no gate way mode there.

When i try the link i get a message there is no such website.

roast · 02-07-2011 12:32pm

De Deraco wrote: »

Hey i can access the router by going to 192.168.1.1 but there is no gate way mode there.

When i try the link i get a message there is no such website.

Try resetting the modem.

EDIT: also try http://192.168.1.1/GatewayMode.asp

De Deraco · 02-07-2011 1:10pm

Tried resetting the modem and the link but no change there does not seem to me a factory reset.

Nollog · 02-07-2011 2:39pm

What are you trying to do?
Gateway mode make the modem act as your router, bridge mode makes it bridge the internet connection onto a router you connect to one of its LAN ports.
None have to do with factory resets.

De Deraco · 02-07-2011 2:44pm

Sorry im am trying to do a gateway mode another router.

Nollog · 03-07-2011 3:19pm

De Deraco wrote: »

Sorry im am trying to do a gateway mode another router.

Does not compute.
You bridge to another router.

De Deraco · 03-07-2011 3:46pm

Sorry i am trying to this form page 1

Bridge mode setup. Go to Setup - Basic Settings - Gateway Mode and change it to Bridge. You may need to restart the modem at this point. Once done, the built-in router will be disabled, and you can attach your own router to the modem. If you have UPC phone service, do not do this, because your phone will stop working. There is no way to get the phone service to work with the modem if it's in bridge mode, so again don't waste people's time by asking. When changing to bridge mode, the Cisco modem's IP will change to 192.168.100.1. You must use this address to access it if you want to switch bridge mode off again.

They Lost?! Those Losers! · 03-07-2011 9:15pm

Hi guys

hopefully a simple one here....

trying to get a connection going on an old pc as the laptop has packed it in.

Only problem is I have no cd and the computer doesn't seem to be picking up the router. I have it connected by Ethernet.

Wireless works fine on my phone and ps3

Any way to do this?

Virgin Media: EPC2425/3925 Modem/Router and Speed Issues - POST HERE ONLY

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