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American Eagle (Clothing)

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Comments

  • #602
    Basq
    Registered Users, Registered Users 2 Posts: 44,031 ✭✭✭✭Basq


    I do a lot of shopping online.

    But never once have I bought something (bar AE.com) and they've indicated the "original value" of the product on the shipping label, as opposed to what I paid.

    Let's be fair.. on Bargain Alerts, we rarely pay what the product is worth. We buy products on special.. but not once have I seen a higher price indicated on the shipping invoice.


  • #603
    Murilloinf
    Registered Users, Registered Users 2 Posts: 187 ✭✭Murilloinf


    Any codes?


  • #604
    dotsman
    Registered Users, Registered Users 2 Posts: 3,636 ✭✭✭dotsman


    Wats_in_a_name wrote: »
    Thats crazy, I always thought went importing you pay tax on the price YOU paid not the value of the good. Learn something new every day!

    Yup, and that's the annoying thing. AE are interpreting the "value" as the sticker value and not the current value (ie: it's value as part of the discounted deal - what you actually paid for).
    basquille wrote: »
    I do a lot of shopping online.

    But never once have I bought something (bar AE.com) and they've indicated the "original value" of the product on the shipping label, as opposed to what I paid.

    Let's be fair.. on Bargain Alerts, we rarely pay what the product is worth. We buy products on special.. but not once have I seen a higher price indicated on the shipping invoice.

    Don't get me wrong, I'm not defending AE's decision, just explaining it! I have had other online retailers do the same and in other cases, had the cost of shipping added into the overall declaration!

    AE are just being over-cautious in their approach to customs declarations. Whoever gave them their legal advice in relation to customs when they first set up their international shipping process merely interpreted this way and/or felt it safer for the company to declare the sticker value. I'm sure if enough people complained, they might re-examine their process (it's not like they are gaining anything from the existing practice).


  • #605
    karltimber
    Moderators, Home & Garden Moderators Posts: 1,921 Mod ✭✭✭✭karltimber


    I sent them an email last week asking to explain - no reply yet

    k


  • #606
    consultech
    Closed Accounts Posts: 1,956 ✭✭✭consultech


    karltimber wrote: »
    I sent them an email last week asking to explain - no reply yet

    k

    Don't expect any level of intelligent communication. If you mentioned one of their automated response trigger words such as "customs"; you'll most likely get the stock copypasta response for customs enquiries etc.

    Woeful customer service in my experience (5 emails/3 calls), as referenced in the correspondence I have quoted a few pages back.


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  • #607
    Basq
    Registered Users, Registered Users 2 Posts: 44,031 ✭✭✭✭Basq


    consultech wrote: »
    Don't expect any level of intelligent communication. If you mentioned one of their automated response trigger words such as "customs"; you'll most likely get the stock copypasta response for customs enquiries etc.

    Woeful customer service in my experience (5 emails/3 calls), as referenced in the correspondence I have quoted a few pages back.
    Agreed!

    My experience with their customer service!


  • #608
    Wats_in_a_name
    Registered Users, Registered Users 2 Posts: 838 ✭✭✭Wats_in_a_name


    Spent €120 on clothing with American Eagle which included shipping. Was delivered today with a hefty €70 VAT Charge.

    Rang up customs who said it was correct & american eagle stated the full value and not the sale value. They wouldn't reduce the VAT to the (in my opinion) correct value.

    So I refused the parcel & it's on its way back! Rang up AE who said they would offer a full refund.


  • #609
    consultech
    Closed Accounts Posts: 1,956 ✭✭✭consultech


    Wats_in_a_name wrote: »
    Spent €120 on clothing with American Eagle which included shipping. Was delivered today with a hefty €70 VAT Charge.

    Rang up customs who said it was correct & american eagle stated the full value and not the sale value. They wouldn't reduce the VAT to the (in my opinion) correct value.

    So I refused the parcel & it's on its way back! Rang up AE who said they would offer a full refund.

    The return shipping costs will most likely be deducted from that btw. You were probably better off taking the hit if it's gonna cost you $50 or $100 out of principle for clothes you're never gonna get to wear.

    By charging you €70 VAT+Customs; Customs are basically saying you're order was worth approx €210 pre-discount (the two combined come in and around 30-33% I think). Seems a bit excessive alright. They probably shouldn't be charging VAT on a hypothetical pre-discount amount, not sure about the customs fees though.


  • #610
    Wats_in_a_name
    Registered Users, Registered Users 2 Posts: 838 ✭✭✭Wats_in_a_name


    When ordering I made sure it was under the €150 mark so I wouldn't get charged customs but ae declare pre sale value.

    I rang up AE and asked them why and the lady got really confused. Got a call back from a supervisor who said I would receive a full refund including shipping as it was american eagles fault.

    My brother is heading over in February so will just get him to bring the stuff back. I wish customs would have some cope on. I understand it's not there fault to begin with. But I emailed them the invoice & said I was happy to pay the correct amount.


  • #611
    Basq
    Registered Users, Registered Users 2 Posts: 44,031 ✭✭✭✭Basq


    Wats_in_a_name wrote: »
    When ordering I made sure it was under the €150 mark so I wouldn't get charged customs but ae declare pre sale value.
    Where's you get this €150 mark from? :confused:

    Anything over the value of €22 is liable.


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  • #612
    Wats_in_a_name
    Registered Users, Registered Users 2 Posts: 838 ✭✭✭Wats_in_a_name


    Anything over €22 is liable for Vat anything over €150 is liable for Customs & VAT


  • #613
    middleofhere
    Registered Users Posts: 5 ✭middleofhere


    hey just wondering does anyone know what you do if you place an order with AE but realise afterwards that you mixed up the billing and shipping address, so the name on the credit card won't matach the billing address?

    any help would be great

    thanks


  • #614
    Wats_in_a_name
    Registered Users, Registered Users 2 Posts: 838 ✭✭✭Wats_in_a_name


    I'd give them a ring. Can't see it being a problem.


  • #615
    middleofhere
    Registered Users Posts: 5 ✭middleofhere


    thanks, i sent an e-mail to them, you think that will suffice?


  • #616
    Wats_in_a_name
    Registered Users, Registered Users 2 Posts: 838 ✭✭✭Wats_in_a_name


    I imagine your order will be pulled for the security check -pretty much all international orders are.

    You need to fax them your credit card statement or id & front of credit card.

    I would ring them saying you mixed the addresses up. It would probably be quicker.


  • #617
    middleofhere
    Registered Users Posts: 5 ✭middleofhere


    thats brilliant, thanks for the help


  • #618
    Out Of Order
    Registered Users, Registered Users 2 Posts: 135 ✭✭Out Of Order


    consultech wrote: »
    Update on this:
    Absolute joke to deal with. AE have basically cancelled the half of my order that was discounted the most, dispatching the most expensive items that are "in stock". They now want me to re-order the 4 cancelled items at full-price, and pay another $50 for shipping too. All this despite having taken the full total for my original order. They claim this is only a "pre-authorization", and that I will be refunded the difference "once the order ships". The order shipped 3 days ago, and I've heard nothing.
    Rang my mate earlier whom I told about this offer too, and they're doing something very similar to him.
    Avoid at all costs, their "sales" are tantamount to a scam.

    I placed an order around this time too and the opposite happened.
    They cancelled one item but it was the more expensive of a buy-one get another at 50% off offer.

    I was a fairly small package and came in a blue plastic bag, and avoided customs. I've noticed this tends to avoid customs but bigger orders come in a cardboard box and I've always been stung for them.

    It included a $10 money card which expires on the 23rd. I won't be using it so the first to PM me gets it.


  • #619
    middleofhere
    Registered Users Posts: 5 ✭middleofhere


    how many items did you order? i'd say the bulkier the items (like hoodies and stuff) the more likely to be stung


  • #620
    BJC
    Registered Users, Registered Users 2 Posts: 731 ✭✭✭BJC


    Any codes guys? Please and thankyou


  • #621
    Out Of Order
    Registered Users, Registered Users 2 Posts: 135 ✭✭Out Of Order


    middleofhere wrote: »
    how many items did you order? i'd say the bulkier the items (like hoodies and stuff) the more likely to be stung

    Five, a couple of shirts, t-shirts, and a hat.
    Yeah, that's how I've found it anyway.


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  • #622
    BJC
    Registered Users, Registered Users 2 Posts: 731 ✭✭✭BJC


    Just made my first order with them, can you guys let me know the odds of VAT catching me. It's a bulky enough order, t-shirt, 'sweater', shirt, scarf and a hoodie. $159 all inclusive. Am I doomed?


  • #623
    WellyJ
    Registered Users, Registered Users 2 Posts: 2,420 ✭✭✭WellyJ


    BJC wrote: »
    Just made my first order with them, can you guys let me know the odds of VAT catching me. It's a bulky enough order, t-shirt, 'sweater', shirt, scarf and a hoodie. $159 all inclusive. Am I doomed?

    Yes in my experience. I have never escaped the charges using AE.


  • #624
    BJC
    Registered Users, Registered Users 2 Posts: 731 ✭✭✭BJC


    WellyJ wrote: »
    Yes in my experience. I have never escaped the charges using AE.

    Dang.


  • #625
    Fizman
    Registered Users, Registered Users 2 Posts: 6,605 ✭✭✭Fizman


    Any recent discount codes lads? Looking to put in a big enough order soon.


  • #626
    ndubz
    Registered Users Posts: 74 ✭✭ndubz


    Right guys, I buy american eagle meself and it is good quality clothing, and better priced in the states or online instead of these shops that are popping up everywhere selling AE A&F etc.

    Customs, in all the stuff i've bought online, i've only ever been caught for customs twice, once was with AE.COM and another time AMAZON. What I use mostly for online shopping is eBay. Pretty good POWERsellers on there that are basically like online stores, but selling thru eBay. The beauty of eBay is, ya can communicate with your sellers, they all send USPS, but I always ask them to put the VALUE really low and declare as GIFT. It works, and one of you guys said about FEDEX, yeah your right, if ya get shipped with them, your gonna pay customs. Just some advice guys, and stuff on eBay is generally cheaper too, just look for top rated sellers with cheap shipping

    FOR PEOPLE who want an all year GREAT bargain, I know this seller/store on eBay that has very good quality clothing all year round (BIG BRANDS) for knock off pricing, now it is usually auction, but ya always get the stuff for a song, the great thing is too, the seller usually waits around 2 weeks for payment, so ya can buy loadsa stuff and combine shipping, except for tommy hilfiger, they sued eBay two years ago as they are doing a big EUROPEAN expansion and dont want their american stuff shipped here.

    The seller is siterocks here is a link here you can also find them by searching by seller. http://shop.ebay.com/siterocks/m.html?_dmd=1&_ipg=50&_sop=12&_rdc=1


  • #627
    TT09
    Closed Accounts Posts: 293 ✭✭TT09


    ndubz wrote: »
    The seller is siterocks here is a link here you can also find them by searching by seller. http://shop.ebay.com/siterocks/m.html?_dmd=1&_ipg=50&_sop=12&_rdc=1

    this seller says ATTENTION INTERNATIONAL CUSTOMERS: WE CAN NOT MARK GIFT OR FALSE VALUES ON CUSTOMS FORMS SO PLEASE DO NOT ASK.


  • #628
    cson
    Registered Users, Registered Users 2 Posts: 14,477 ✭✭✭✭cson


    Man that sounds way too much like a sales pitch to me :rolleyes:


  • #629
    apoeiguq3094y
    Registered Users Posts: 414 ✭✭apoeiguq3094y


    cson wrote: »
    Man that sounds way too much like a sales pitch to me :rolleyes:

    Yeah, the RANDOM use of caps combined with irrelevant DETAILS about lawsuits AND informal, yet well crafted, RECOMMENDATIONS makes it a bit obvious. If ya know what I mean.


  • #630
    Telgere
    Registered Users, Registered Users 2 Posts: 317 ✭✭Telgere


    34198641 15%


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  • #631
    johnn
    Closed Accounts Posts: 1,772 ✭✭✭johnn


    Telgere wrote: »
    34198641 15%

    Do they deliver from AE.com to ireland?


  • #632
    RoadKillTs
    Closed Accounts Posts: 1,710 ✭✭✭RoadKillTs


    Do they deliver from AE.com to ireland?

    They do but you will more than likely be done for duty.


  • #633
    djdunny
    Registered Users, Registered Users 2 Posts: 1,104 ✭✭✭djdunny


    Fizman wrote: »
    Any recent discount codes lads? Looking to put in a big enough order soon.

    or you could wait till i go to vegas in november :)!!

    sign up to the news letter n you get loads of codes


  • #634
    meboloxitis
    Registered Users Posts: 196 ✭✭meboloxitis


    I love AE clothes but I like many other boardsies got stung with customs duty :mad:

    There are however a few seleers on us ebay who have a hugh range of AE clothes & will post to Ireland at a much better rate.
    AE shipping $50 is a joke.

    Also they tend to agree to post as gift & I got away without paying the vat :D


  • #635
    ndubz
    Registered Users Posts: 74 ✭✭ndubz


    apoeiguq3094y wrote: »
    Yeah, the RANDOM use of caps combined with irrelevant DETAILS about lawsuits AND informal, yet well crafted, RECOMMENDATIONS makes it a bit obvious. If ya know what I mean.

    Im a journalism/pr student, its in me nature, lol. I acctually don't care, didn't know they'd stopped doing that, but i think they sell good stuff and ya usually get a load of real polo ralph lauren stuff cheap. Just given real advice with real info guys, no need to attack.


  • #636
    dmck
    Closed Accounts Posts: 105 ✭✭dmck


    meboloxitis wrote: »
    AE shipping $50 is a joke.

    I ordered some stuff last week, shipping went down to 7$ when i went to checkout, i thought it would not ship but got the "package shipped" email last night.


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  • #637
    Kingkong
    Registered Users Posts: 562 ✭✭✭Kingkong


    Double check your invoice, I seen the 7 dollar thing but its actually 50 dollars postage when you get the email confirmation


  • #638
    dmck
    Closed Accounts Posts: 105 ✭✭dmck


    Kingkong wrote: »
    Double check your invoice, I seen the 7 dollar thing but its actually 50 dollars postage when you get the email confirmation

    I knew it was too good to be true, still haven’t got a confirmation from them but I noticed the money hasn’t left my account yet so i suspect it will follow shortly.


  • #639
    djdunny
    Registered Users, Registered Users 2 Posts: 1,104 ✭✭✭djdunny


    does anyone know if its possible to get stuff delivered to a hotel in the states.

    Im going over to vegas in november and was thinking that if i order my stuff online and have it delivered to the hotel im staying at and then bring it home with me.

    removing all the tags of course :)


  • #640
    Doodah7
    Registered Users, Registered Users 2 Posts: 3,769 ✭✭✭Doodah7


    djdunny wrote: »
    does anyone know if its possible to get stuff delivered to a hotel in the states.

    Im going over to vegas in november and was thinking that if i order my stuff online and have it delivered to the hotel im staying at and then bring it home with me.

    removing all the tags of course :)

    Surely there is an actual AE shop in Las Vegas where you could just buy the stuff yourself and cut out all the messing?


  • #641
    anthonymax
    Registered Users Posts: 96 ✭✭anthonymax


    There is an American Eagle in Las Vegas,in the outdoors shopping mall,sorry can't remember the name of it,think it's the only outdoors mall in Las Vegas though. If I remember correctly it's beside or close to the airport.


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  • #642
    Get In There
    Registered Users, Registered Users 2 Posts: 682 ✭✭✭Get In There


    For anybody that may be interested, I found an active discount code that gave me 20% off my total order..

    63125133

    Happy shopping


  • #643
    dotsman
    Registered Users, Registered Users 2 Posts: 3,636 ✭✭✭dotsman


    20% off - 34786903 - Only valid for today (14/11/10)


  • #644
    stryker mcqueen
    Registered Users Posts: 1,288 ✭✭✭stryker mcqueen


    dotsman wrote: »
    20% off - 34786903 - Only valid for today (14/11/10)


    Sweet :)


  • #645
    Mc Love
    Registered Users, Registered Users 2 Posts: 14,015 ✭✭✭✭Mc Love


    This Saturday & Sunday only! Take 20% off your online order exclusively at AE.com with code 74711795


  • #646
    shano_88
    Registered Users Posts: 3,254 ✭✭✭shano_88


    What are the sizes like? same as ireland?


  • #647
    Davy
    Registered Users, Registered Users 2 Posts: 19,340 CMod ✭✭✭✭Davy


    shano_88 wrote: »
    What are the sizes like? same as ireland?

    Ye, I find them ok. Their sizing guide on the site is quite good. They do large and large tall etc on shirts and similar.


    As always though, have to prepare for customs. And they will base the duty on full prices and not sale prices


  • #648
    shano_88
    Registered Users Posts: 3,254 ✭✭✭shano_88


    What % is the duty?


  • #649
    Davy
    Registered Users, Registered Users 2 Posts: 19,340 CMod ✭✭✭✭Davy


    shano_88 wrote: »
    What % is the duty?

    I cant remember, but it can be fairly pricey. An order of maybe $150 could cost you an extra €50 when the postie arrives (roughly)


  • #650
    snappieT
    Registered Users, Registered Users 2 Posts: 3,357 ✭✭✭snappieT


    shano_88 wrote: »
    What % is the duty?

    It's 21% plus a handling charge (up to €12 I think), but as Davy said, that 21% will be on the original cost of the goods, before any deals or discounts.


  • #651
    marko93
    Registered Users, Registered Users 2 Posts: 4,013 ✭✭✭marko93


    Sorry but does anyone know if their jeans have a wide leg?


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