Tesco Mobile

Grainne2012 · 30-04-2012 1:00pm

Hi Paul, can't seem to access webtext for the last hour or so... HTTP/1.1 404 Not Found
Is there an expected fixtime?
Thanks.

Tesco Mobile: Paul · 30-04-2012 1:11pm

Grainne2012 wrote: »

Hi Paul, can't seem to access webtext for the last hour or so... HTTP/1.1 404 Not Found
Is there an expected fixtime?
Thanks.

Should be fixed shortly...

snowey07 · 30-04-2012 9:00pm

HI Paul

I had an awful day today for data, I was in Blanch, Finglas and Swords and could barely get on line in any of them. It was just loading and then saying No Internet Available .

Was Blanch & Finglas included in the areas were there was bottleneck problems

grasshopper31 · 30-04-2012 9:15pm

Im normally in a wifi spot so never really was too concerned about data speeds, however, today i wasnt using wifi , was in dublin 9 , my first real experience of tesco data speed -taking ages to load a page :mad: so frustrating....

GIMP · 30-04-2012 9:45pm

Same here in Dublin, pages constantly time out, really hope this promised fix works this week. I'm tiring with the data issue

n3lly · 01-05-2012 1:19am

Quick update for those interested in ICS (Galaxy S2).

Did a hard reset (backed stuff up first).
Installed an app which fixed the wifi issue (kept constantly reconnecting, Wifi fixer is the name of the app).

Put all my apps back on.
Have had zero problems since. In fact the battery seems to be lasting A LOT longer than it was before.

14 hours of moderate use with 30% battery remaining. (I was getting 12-13hours max beforehand)..

All in all very happy with how it's working

Tesco Mobile: Paul · 01-05-2012 9:09am

Hi Guys

Hope to have good news tomorrow regarding fix for data bottleneck.

Regards
Paul

jonnny68 · 01-05-2012 9:46pm

Tesco Mobile: Paul wrote: »

Hi Guys

Hope to have good news tomorrow regarding fix for data bottleneck.

Regards
Paul

Lets hope so mate as it's been criminally slow for the last while and im talking Dublin city centre too not a remote country backwater,seriously needs to be sorted out ASAP.

BorneTobyWilde · 01-05-2012 9:49pm

Dunno about that, :P

grasshopper31 · 02-05-2012 1:22pm

Tesco Mobile: Paul wrote: »

Hi Guys

Hope to have good news tomorrow regarding fix for data bottleneck.

Regards
Paul

Any news?

Tesco Mobile: Paul · 02-05-2012 1:47pm

Change wasnt made today. Waiting on an update from my team on the scheduling of the change. regards Paul

emo72 · 02-05-2012 2:04pm

Tesco Mobile: Paul wrote: »

Change wasnt made today. Waiting on an update from my team on the scheduling of the change. regards Paul

Want to get this sorted Paul. Its like dial up circa 1991. How the hell did it get so slow anyway ?

nephster · 02-05-2012 9:18pm

Hi Paul,
Since moving to Tesco I and my other half cannot be contacted by friends on 3. Calls and texts fail. Calls say my number is not in service when tried from a 3 phone.
Was with 02 before porting at the end of Feb.

snowey07 · 02-05-2012 9:45pm

Hi Paul

Theres still no sign of ICS for my galaxy s2 , any idea when it will be available for everyone

Zhane · 02-05-2012 9:45pm

nephster wrote: »

Hi Paul,
Since moving to Tesco I and my other half cannot be contacted by friends on 3. Calls and texts fail. Calls say my number is not in service when tried from a 3 phone.
Was with 02 before porting at the end of Feb.

Hi Paul,

I had this trouble too. I ported over from Three. I just contacted Tesco Customer Care and they got it sorted. Very quickly too.

bush · 02-05-2012 11:20pm

Any reason why 3g is much slower than edge on tesco? Also I cant download anything from the play store on android when im on data connection? Anyone experience this?

Zhane · 03-05-2012 12:03am

Hi Paul,

i know your getting this from all sides, but my 3G has become terrible the last week or two. Was grand, now not so good, unusable infact. In Wexford area.

Just letting you know how widespread the problem is. Hope its fixed.

Tesco Mobile: Paul · 03-05-2012 8:36am

snowey07 wrote: »

Hi Paul

Theres still no sign of ICS for my galaxy s2 , any idea when it will be available for everyone

The version for all our phones is a few days away.

regards
Paul

Tesco Mobile: Paul · 03-05-2012 8:37am

Zhane wrote: »

Hi Paul,

i know your getting this from all sides, but my 3G has become terrible the last week or two. Was grand, now not so good, unusable infact. In Wexford area.

Just letting you know how widespread the problem is. Hope its fixed.

Thanks yes I am aware.

The full fix is very close was supposed to be yesterday but an extra task has delayed it a couple of days. Hoping to get it out tomorrow am but Friday changes are hard to get approved. Will update later today.

Tesco Mobile: Paul · 03-05-2012 8:38am

nephster wrote: »

Hi Paul,
Since moving to Tesco I and my other half cannot be contacted by friends on 3. Calls and texts fail. Calls say my number is not in service when tried from a 3 phone.
Was with 02 before porting at the end of Feb.

Hi Nephster

Contact Tesco Mobile customer care on 0894200000. This is actually a 3 routing issue but can be solved quickly.

regards
Paul

DRose1 · 03-05-2012 11:20am

Hi Paul,

Is it possible for me to have no access to data until Friday?

I have been trying to set data up on my new ROM since yesterday (Samsung Galaxy S infinitum ICS ROM) with no luck. I think my settings are right - manually entered. (I went to the Tesco website but it refuses to send me a configuration message despite numerous attempts)

However, after checking my Tesco Mobile account I have been charged for data, so it seems something is working - But I cant access twitter, browsing when I switch on data..

Tesco Mobile: Paul · 03-05-2012 11:23am

DRose1 wrote: »

Hi Paul,

Is it possible for me to have no access to data until Friday?

I have been trying to set data up on my new ROM since yesterday (Samsung Galaxy S infinitum ICS ROM) with no luck. I think my settings are right - manually entered. (I went to the Tesco website but it refuses to send me a configuration message despite numerous attempts)

However, after checking my Tesco Mobile account I have been charged for data, so it seems something is working - But I cant access twitter, browsing when I switch on data..

Hi there

Is data roaming on? Its required.

regards
Paul

DRose1 · 03-05-2012 11:28am

Tesco Mobile: Paul wrote: »

Hi there

Is data roaming on? Its required.

regards
Paul

Yes, data roaming is turned on.

DRose1 · 03-05-2012 11:30am

In the below period, I have never been able to access a web page, twitter etc...

GPRS Basic Service May 2, 2012 7:37:39 PM tescomobile.liffeytelecom.com National calls to mobile network 465,921 Bytes EUR0.02 --
GPRS Basic Service May 2, 2012 7:42:08 PM tescomobile.liffeytelecom.com National calls to mobile network 12,634 Bytes EUR0.02 --
GPRS Basic Service May 2, 2012 10:56:34 PM tescomobile.liffeytelecom.com National calls to mobile network 173,205 Bytes EUR0.02 --
GPRS Basic Service May 2, 2012 10:58:43 PM tescomobile.liffeytelecom.com National calls to mobile network 12,997 Bytes EUR0.02 --
GPRS Basic Service May 3, 2012 12:33:12 AM tescomobile.liffeytelecom.com National calls to mobile network 22,810 Bytes EUR0.02 --
GPRS Basic Service May 3, 2012 12:33:21 AM tescomobile.liffeytelecom.com National calls to mobile network 73,729 Bytes EUR0.02 --
GPRS Basic Service May 3, 2012 12:38:08 AM tescomobile.liffeytelecom.com National calls to mobile network 215,128 Bytes EUR0.02 --
GPRS Basic Service May 3, 2012 12:38:08 AM tescomobile.liffeytelecom.com National calls to mobile network 48,673 Bytes EUR0.02 --
GPRS Basic Service May 3, 2012 12:42:55 AM tescomobile.liffeytelecom.com National calls to mobile network 7,966 Bytes EUR0.02 --
GPRS Basic Service May 3, 2012 12:43:02 AM tescomobile.liffeytelecom.com National calls to mobile network 2,403 Bytes EUR0.02 --

Tesco Mobile: Paul · 03-05-2012 12:27pm

Can u access web pages? If you can then it's a phone issue
Regards
Paul

DRose1 · 03-05-2012 12:28pm

No, I cant access web pages, nothing...

When I see my brother later, I will try his 02 sim card in my phone and see if data works... if is does, then it has to be something to do with Tesco... if not, it's obviously something wrong with my phone.

Tesco Mobile: Paul · 03-05-2012 12:40pm

Just looking at your records above they are from last night.

Are you sure you have settings correct?

DRose1 · 03-05-2012 1:11pm

Tesco Mobile: Paul wrote: »

Just looking at your records above they are from last night.

Are you sure you have settings correct?

Name: Tesco Mobile Internet
APN: tescomobile.liffeytelecom.com
Proxy: 10.1.11.19
Port: 8080

Username and Password not set.

Someone suggested leaving proxy and port blank in another thread and I tried that as well... still no luck...

DRose1 · 03-05-2012 1:41pm

DRose1 wrote: »

No, I cant access web pages, nothing...

When I see my brother later, I will try his 02 sim card in my phone and see if data works... if is does, then it has to be something to do with Tesco... if not, it's obviously something wrong with my phone.

Just saw the brother. Put his 02 sim card into my phone and data is working perfectly... can access webpages, twitter etc.

So there is a problem with Tesco Mobile...

GIMP · 03-05-2012 3:56pm

Anybody experiencing dropped calls recently, my partner and I have had numerous lately, full signal, I had two today in a row to two different numbers, one being a landline.

manutd83 · 03-05-2012 4:05pm

I see tesco mobile has added some new fones to there website which is good but why is the HTC you have added 60euro more on pay as you go than it is on o2

DRose1 · 03-05-2012 8:17pm

DRose1 wrote: »

Name: Tesco Mobile Internet
APN: tescomobile.liffeytelecom.com
Proxy: 10.1.11.19
Port: 8080

Username and Password not set.

Someone suggested leaving proxy and port blank in another thread and I tried that as well... still no luck...

Turns out the above settings were the problem. I contacted Tesco Mobile support and they sent me an email with the following:

Internet Settings:

Name: TMI Internet APN
APN: tescomobile.liffeytelecom.com
MCC: 272
MNC: 11
APN Type : default, supl

MMS Settings

Name: TMI MMS APN
APN: tescomobile.liffeytelecom.com
MMSC: http://mmc1/servlets/mms
MMS Proxy: 10.1.11.19
MMS Port: 8080
MCC: 272
MNC: 11
APN type: MMS

It is working again, but data speeds are very slow.

I was going to sign up to a pay monthly plan today as the prices are ridiculously good compared to the competition (most notably 02 and Vodafone), but I will wait until the data speed issue is hopefully resolved...

jluv · 03-05-2012 9:37pm

Hi Paul.My sister joined as a PAYG customer who would have €10 debited every month and she would get €30 for €10. She topped up yesterday as her next debited payment is not till the 15th but she didn'nt get any free credit. Should she have? Or on this do you only get on debited payment?

Tesco Mobile: Paul · 04-05-2012 8:52am

jluv wrote: »

Hi Paul.My sister joined as a PAYG customer who would have €10 debited every month and she would get €30 for €10. She topped up yesterday as her next debited payment is not till the 15th but she didn'nt get any free credit. Should she have? Or on this do you only get on debited payment?

Hi there

This is not a PAYG plan its a Capped Pay Monthly plan. She doesnt have to topup. the payment is taken monthly from her signed up payment arrangement. Any extra topup is above and beyond the 30eur tariff credit she gets for her 10eur. Extra topup does not get bonus credit on this tariff.

regards
Paul

lil5 · 04-05-2012 10:12am

manutd83 wrote: »

I see tesco mobile has added some new fones to there website which is good but why is the HTC you have added 60euro more on pay as you go than it is on o2

Interesting question - the HTC Explorer is 129 on O2 and 149.99 on Vodafone.
Makes 189.99 certainly look expensive.

SSCorn · 04-05-2012 12:53pm

How the 2 cent charge per 2MB with pay-as-you-go outside a data bundle calculated? Recently I used about 0.3MB over a ten minute period but I was charged the 2 cent six times:

GPRS Basic Service Apr 28, 2012 3:30:35 PM tescomobile.liffeytelecom.com National calls to mobile network 5,324 EUR0.02 --
GPRS Basic Service Apr 28, 2012 3:30:54 PM tescomobile.liffeytelecom.com National calls to mobile network 357 EUR0.02 --
GPRS Basic Service Apr 28, 2012 3:32:02 PM tescomobile.liffeytelecom.com National calls to mobile network 31,464 EUR0.02 --
GPRS Basic Service Apr 28, 2012 3:33:03 PM tescomobile.liffeytelecom.com National calls to mobile network 357 EUR0.02 --
GPRS Basic Service Apr 28, 2012 3:34:40 PM tescomobile.liffeytelecom.com National calls to mobile network 4,540 EUR0.02 --
GPRS Basic Service Apr 28, 2012 3:39:58 PM tescomobile.liffeytelecom.com National calls to mobile network 1,288 EUR0.02 --

Tesco Mobile: Paul · 04-05-2012 1:02pm

SSCorn wrote: »

How the 2 cent charge per 2MB with pay-as-you-go outside a data bundle calculated? Recently I used about 0.3MB over a ten minute period but I was charged the 2 cent six times:

GPRS Basic Service Apr 28, 2012 3:30:35 PM tescomobile.liffeytelecom.com National calls to mobile network 5,324 EUR0.02 --
GPRS Basic Service Apr 28, 2012 3:30:54 PM tescomobile.liffeytelecom.com National calls to mobile network 357 EUR0.02 --
GPRS Basic Service Apr 28, 2012 3:32:02 PM tescomobile.liffeytelecom.com National calls to mobile network 31,464 EUR0.02 --
GPRS Basic Service Apr 28, 2012 3:33:03 PM tescomobile.liffeytelecom.com National calls to mobile network 357 EUR0.02 --
GPRS Basic Service Apr 28, 2012 3:34:40 PM tescomobile.liffeytelecom.com National calls to mobile network 4,540 EUR0.02 --
GPRS Basic Service Apr 28, 2012 3:39:58 PM tescomobile.liffeytelecom.com National calls to mobile network 1,288 EUR0.02 --

Hi there

Its 2c per MB or part thereof per session. You should set your phone up to hold the session and then you will not get mutliple small sessions like this. You choose "When Available" and not "When Needed" on Nokia style phones. Android and iPhone should hold the session automatically.

What phone do you have and I may be able to help with the setting.

regards
Paul

SSCorn · 04-05-2012 1:05pm

Thanks, Paul. I have a Samsung Europa (I5500) running Gingerbread 2.3.7

n3lly · 04-05-2012 4:10pm

First 'decent' result from city center today.

However was just out in Dun Laoghaire and couldn't connect..

Tesco Mobile: Paul · 04-05-2012 5:13pm

There should be improvements now in download speeds. There is still a remaining item to look at on upload speeds but this will be addressed next week

Regards
Paul

jluv · 04-05-2012 7:37pm

Tesco Mobile: Paul wrote: »

Hi there

This is not a PAYG plan its a Capped Pay Monthly plan. She doesnt have to topup. the payment is taken monthly from her signed up payment arrangement. Any extra topup is above and beyond the 30eur tariff credit she gets for her 10eur. Extra topup does not get bonus credit on this tariff.

regards
Paul

Is there any way to change this now.She went in to just become a PAYG customer from O2 as she could benefit from my friends and family reward.

Tesco Mobile: Paul · 04-05-2012 7:49pm

jluv wrote: »

Is there any way to change this now.She went in to just become a PAYG customer from O2 as she could benefit from my friends and family reward.

Yes of course. Just get her to contact customer care on 0894200000 and they will have her changed back to PAYG

Regards
Paul

jonnny68 · 05-05-2012 2:07pm

yesterday the data speed was fine but today it's shocking, this needs to be addressed ASAP..Check my screenshot

Tesco Mobile: Paul · 05-05-2012 2:43pm

jonnny68 wrote: »

yesterday the data speed was fine but today it's shocking, this needs to be addressed ASAP..Check my screenshot

Do a few more. That is not representative of speeds generally.

regards
Paul

jamescc · 05-05-2012 11:58pm

hi Paul,
thanks for your help resetting my password, I have another question for you. I tried to sign up for an O money card and part of the process was for a text message to be sent to your phone. I reset this about process about twenty times for the text message to come through ( a four digit pin)

I never received the pin. and I still have not. Is tesco blocking certain types of text messages.

Thanks James

Tesco Mobile: Paul · 06-05-2012 11:02am

jamescc wrote: »

hi Paul,
thanks for your help resetting my password, I have another question for you. I tried to sign up for an O money card and part of the process was for a text message to be sent to your phone. I reset this about process about twenty times for the text message to come through ( a four digit pin)

I never received the pin. and I still have not. Is tesco blocking certain types of text messages.

Thanks James

No we dont block anything. It is up to the service provider for the text messages for the bank service to setup a connection to Tesco Mobile to be able to deliver the messages. The problem is at their end.

regards
Paul

testx · 06-05-2012 10:42pm

Is it possible to have the same number assigned to two phones? I've a nice new Smartphone but still would prefer to keep my old phone for day to day use without the hassle of SIM swapping.

Tesco Mobile: Paul · 07-05-2012 9:53am

testx wrote: »

Is it possible to have the same number assigned to two phones? I've a nice new Smartphone but still would prefer to keep my old phone for day to day use without the hassle of SIM swapping.

Hi there

No this is not possible in Ireland, a number can only be assigned to one SIM at a time

regards
Paul

N64 · 07-05-2012 7:41pm

Hi Paul,

Just wondering what is the number to check how much data/days are left on the PAYG data bundles? Could you also add the number to the data bundles page?

Thanks!

Tesco Mobile: Paul · 07-05-2012 8:48pm

N64 wrote: »

Hi Paul,

Just wondering what is the number to check how much data/days are left on the PAYG data bundles? Could you also add the number to the data bundles page?

Thanks!

Enter *100*6# on your phone and press call.

Yes, that should be on that page, will have it updated.

regards
Paul

Tesco Mobile

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