The Great 2011 PSN Outage Megathread *Post 1 updated*

sarumite wrote: »

So I have three accounts (my main Irish account, a US account and a Swedish account since I am currently living in sweden). The only account with a credit card attached is my Irish account. However sony haven't sent an email to that account, only the other two accounts. weird!!

there is probably some order they're doing it in, you'll get it eventually.

Headshot wrote: »

Ill own up, i hacked the psn

It has the Attention of U.S. Homeland Security as well as the FBI who were currently investigating it, someone is gonna end up in Guantanamo.

richymcdermott wrote: »

Here , pretty bad they are taking a massive it , i feel for the worst some studios are going to close down http://gamrfeed.vgchartz.com/story/85854/psn-hack-could-cost-sony-24-billion/

That's bad

Chris P. Bacon wrote: »

Id say its 24 billion Yen.

It says 24 billion dollars on that though


Damn, hope doesn't affect me since they employ me!

The latest Game Informer podcast mentions the 24 billion figure. It's the maximum it could potentially cost, based on an article, i think i Forbes, that said that the cost of a security breach in relation to credit cards is usually around $313 for each affected user. So the 24 billion figure is based on 77 million affected credit card users which isn't the case. Firstly we don't known yet if credit card details are affected, if it's all the credit card details. Secondly, it's not 77 million unique users, I have multiple PSN accounts as do a lot of people. Also not everyone has a credit card on file. Game informer guessed that maybe it could be around the billion dollar mark, about the same as Microsoft lost on RROD extended warranties.

The 24 billlion figure is a hyperbolic figure that's being thrown around. It is probably going to cost Sony a lot of money, but not that much.

Webmonkey wrote: »

24 Billion!? - wow. Have you got a source to that?

That's the cost to the people, banks and insurers.

$318 for each record lost * 77 million registered users, most of who probably have a US post code of 90210.


Sony can't effectively be sued in the US now that the supreme court there has change the rules to allow a company to prevent class action lawsuits.

Brian017 wrote: »

There's people on twitter playing Blackops online... dunno how true it is though

Yeah on XBL, the cnuts

Desire. wrote: »

Did you actually do it? Is there many people online?

its obviously a loser on youtube making you download the link...VIRUS???

Have to wait till 6am to hear what's happening.

SOME PLAYSTATION NETWORK AND QRIOCITY SERVICES TO BE AVAILABLE THIS WEEK

Phased Global Rollout of Services to Begin Regionally; System Security Enhanced to Provide Greater Protection of Personal Information.

Tokyo, May 1, 2011 – Sony Computer Entertainment (SCE) and Sony Network Entertainment International (SNEI, the company) announced they will shortly begin a phased restoration by region of PlayStation®Network and Qriocity™ services, beginning with gaming, music and video services to be turned on. The company also announced both a series of immediate steps to enhance security across the network and a new customer appreciation program to thank its customers for their patience and loyalty.

Following a criminal cyber-attack on the company’s data-center located in San Diego, California, U.S.A., SNEI quickly turned off the PlayStation Network and Qriocity services, engaged multiple expert information security firms over the course of several days and conducted an extensive audit of the system. Since then, the company has implemented a variety of new security measures to provide greater protection of personal information. SNEI and its third-party experts have conducted extensive tests to verify the security strength of the PlayStation Network and Qriocity services. With these measures in place, SCE and SNEI plan to start a phased rollout by region of the services shortly. The initial phase of the rollout will include, but is not limited to, the following:

• Restoration of Online game-play across the PlayStation®3 (PS3) and PSP® (PlayStation®Portable) systems
• This includes titles requiring online verification and downloaded games
• Access to Music Unlimited powered by Qriocity for PS3/PSP for existing subscribers
• Access to account management and password reset
• Access to download un-expired Movie Rentals on PS3, PSP and MediaGo
• PlayStation®Home
• Friends List
• Chat Functionality

Working closely with several outside security firms, the company has implemented significant security measures to further detect unauthorized activity and provide consumers with greater protection of their personal information. The company is also creating the position of Chief Information Security Officer, directly reporting to Shinji Hasejima, Chief Information Officer of Sony Corporation, to add a new position of expertise in and accountability for customer data protection and supplement existing information security personnel. The new security measures implemented include, but are not limited to, the following:

• Added automated software monitoring and configuration management to help defend against new attacks
• Enhanced levels of data protection and encryption
• Enhanced ability to detect software intrusions within the network, unauthorized access and unusual activity patterns
• Implementation of additional firewalls

The company also expedited an already planned move of the system to a new data center in a different location that has been under construction and development for several months. In addition, PS3 will have a forced system software update that will require all registered PlayStation Network users to change their account passwords before being able to sign into the service. As an added layer of security, that password can only be changed on the same PS3 in which that account was activated, or through validated email confirmation, a critical step to help further protect customer data.

The company is conducting a thorough and on-going investigation and working with law enforcement to track down and prosecute those responsible for the illegal intrusion.

“This criminal act against our network had a significant impact not only on our consumers, but our entire industry. These illegal attacks obviously highlight the widespread problem with cyber-security. We take the security of our consumers’ information very seriously and are committed to helping our consumers protect their personal data. In addition, the organization has worked around the clock to bring these services back online, and are doing so only after we had verified increased levels of security across our networks,” said Kazuo Hirai, Executive Deputy President, Sony Corporation. “Our global audience of PlayStation Network and Qriocity consumers was disrupted. We have learned lessons along the way about the valued relationship with our consumers, and to that end, we will be launching a customer appreciation program for registered consumers as a way of expressing our gratitude for their loyalty during this network downtime, as we work even harder to restore and regain their trust in us and our services.”

Complimentary Offering and “Welcome Back” Appreciation Program

While there is no evidence at this time that credit card data was taken, the company is committed to helping its customers protect their personal data and will provide a complimentary offering to assist users in enrolling in identity theft protection services and/or similar programs. The implementation will be at a local level and further details will be made available shortly in each region.

The company will also rollout the PlayStation Network and Qriocity “Welcome Back” program, to be offered worldwide, which will be tailored to specific markets to provide our consumers with a selection of service options and premium content as an expression of the company’s appreciation for their patience, support and continued loyalty.

• Each territory will be offering selected PlayStation entertainment content for free download. Specific details of this content will be announced in each region soon.
• All existing PlayStation Network customers will be provided with 30 days free membership in the PlayStation Plus premium service. Current members of PlayStation Plus will receive 30 days free service.
• Music Unlimited powered by Qriocity subscribers (in countries where the service is available) will receive 30 days free service.

Additional “Welcome Back” entertainment and service offerings will be rolled out over the coming weeks as the company returns the PlayStation Network and Qriocity services to the quality standard users have grown to enjoy and strive to exceed those exceptions.

SNEI will continue to reinforce and verify security for transactions before resuming the PlayStation®Store and other Qriocity operations, scheduled for this month.

For more information about the PlayStation Network and Qriocity services intrusion and restoration, please visit http://blog.us.playstation.com or http://blog.eu.playstation.com/

About Sony Corporation

Sony Corporation is a leading manufacturer of audio, video, game, communications, key device and information technology products for the consumer and professional markets. With its music, pictures, computer entertainment and on-line businesses, Sony is uniquely positioned to be the leading electronics and entertainment company in the world. Sony recorded consolidated annual sales of approximately $78 billion for the fiscal year ended March 31, 2010. Sony Global Web Site: http://www.sony.net/

About Sony Computer Entertainment Inc.

Recognized as the global leader and company responsible for the progression of consumer-based computer entertainment, Sony Computer Entertainment Inc. (SCEI) manufactures, distributes and markets the PlayStation® game console, the PlayStation®2 computer entertainment system, the PSP® (PlayStation®Portable) handheld entertainment system and the PlayStation®3 (PS3®) system. PlayStation has revolutionized home entertainment by introducing advanced 3D graphic processing, and PlayStation 2 further enhances the PlayStation legacy as the core of home networked entertainment. PSP is a handheld entertainment system that allows users to enjoy 3D games, with high-quality full-motion video, and high-fidelity stereo audio. PS3 is an advanced computer system, incorporating the state-of-the-art Cell processor with super computer like power. SCEI, along with its subsidiary divisions Sony Computer Entertainment America Inc., Sony Computer Entertainment Europe Ltd., and Sony Computer Entertainment Korea Inc. develops, publishes, markets and distributes software, and manages the third party licensing programs for these platforms in the respective markets worldwide. Headquartered in Tokyo, Japan, SCEI is an independent business unit of the Sony Group.



Shin

Grayditch wrote: »

Damn you hackers! Now us glorious plus subscribers have to mingle with the common peons for a month. They better not touch anything with their dirty hands.

LMFAO

I assume the PSN+ will only go into affect after the store goes back up in a month? Wouldn't be much point otherwise..

Also what about online passes? Like in MK? If you redeem the code can you download the unlock key from the store even though the store won't be up?

Liked this chart of users broken down by country:

What is PSN plus?

Micky Dolenz wrote: »

What is PSN plus?

It's a paid subscription service that gives you :
"PlayStation Store discounts and free PlayStation Network games and Downloadable Content (DLC), PSone Classics and PlayStation Minis which the user will own for the duration of their subscription as well as themes and avatars which the user can keep after their subscription has lapsed. PlayStation Plus also offers "Full Game Trials" of some PlayStation Network and retail games, allowing the user to download the full game and use it for one hour. Users can later purchase the game and continue their progress".
Also has cloud saves and some other functionality.

Edit : Late, derp.

so thats it ?

Using psn+ to try smooth things over, what a joke

MarkY91 wrote: »

edit: just saw we get a extra 30 day psn+ membership and other sh!te lol... give us all a code to get the black ops maps free when they come out :P hmm thatl mean they are giving huge money to the other money robbers lol

Call of Duty is an Activision game, you'd never see them let someone give their stuff away for free.

Headshot wrote: »

so thats it ?

Using psn+ to try smooth things over, what a joke

Read the press release more carefully:

• Each territory will be offering selected PlayStation entertainment content for free download. Specific details of this content will be announced in each region soon.
• All existing PlayStation Network customers will be provided with 30 days free membership in the PlayStation Plus premium service. Current members of PlayStation Plus will receive 30 days free service.
• Music Unlimited powered by Qriocity subscribers (in countries where the service is available) will receive 30 days free service.

By "selected PlayStation entertainment content" they mean a free game or games. Music Unlimited is also supposed to be pretty good.

Zeouterlimits wrote: »

I assume the PSN+ will only go into affect after the store goes back up in a month? Wouldn't be much point otherwise..

Also what about online passes? Like in MK? If you redeem the code can you download the unlock key from the store even though the store won't be up?

Liked this chart of users broken down by country:

source for that pic???

Brian017 wrote: »

"New PS3 update will force owners to change passwords - passwords can only be changed on PS3 on which the account was originally created''

what happens to people who have got new PS3's like me. will their account be forever lost now?

No your account will not be lost they are setting up a Verified e-mail confirmation process to activate it on your replacement ps3

Shin

Headshot wrote: »

selected games= bunch of ****e ones

If they actually improved features in psn like cross game chat etc I would say fair enough but you know its going to be ****e games that they'll give and the psn+ is crap tbh.

I think with E3 coming up soon they might be saving the announcement of any new firmware features for then. They need to get everything up and running again before they can think about adding on new features I would have thought.

Maybe we should wait and see what happens first before we get our knickers in a pre-emptive twist?