Tesco Mobile

Outofthecity · 29-04-2012 8:09pm

Hi Paul i want to sign up with Tesco but in my house there is little or often no 02 signal ...outside the house is usually fine Vf no probs with signal . Can i get a booster or signal repeater thats legal . I have read posts where they are available but there seem to be questions about their legality . Afaik vf do one for their network . Can you clarify this for me please ,thanks in advance

Tesco Mobile: Paul · 29-04-2012 10:24pm

n3lly wrote: »

Just one quick question actually..
Plugged phone in last night, this morning it was off and wouldn't turn on. The phone felt quite warm as well so assuming it maybe overheated while charging. (started up when i held down the power and home button together for 10sec)

My question is if this keeps happening. Is there a way that I can get the old Gingerbread software back on the phone?

Luckily it's a Sunday so the sleep in was welcomed. Had this happened tomorrow (my finals start tomorrow). I'd have laughed... then cried.

Just wondering if you have a repair/service center that can carry the above out. Just in case.

Going to try a factory reset and see if things work better after that.

Thanks a million paul.

Hi N3lly,

Contact customer care in the am and they will fill you in on the repair options.

regards
Paul

Tesco Mobile: Paul · 29-04-2012 10:25pm

jamescc wrote: »

hi tesco paul.

I got a message during the week that my bill would be ready, to go on line and check my details, etc my bill. I had forgotten my password or log in details. I clicked forgotten password I am still awaiting my text message, I got in contact with customer care, about the bill, she also said that she would send a text message with a new pin. I am still waiting two reset passwords. could you check this out for me.

Thanks
James

Hi James

Can you PM me your details and I will look into this tomorrow?

regards
Paul

Tesco Mobile: Paul · 29-04-2012 10:26pm

Outofthecity wrote: »

Hi Paul i want to sign up with Tesco but in my house there is little or often no 02 signal ...outside the house is usually fine Vf no probs with signal . Can i get a booster or signal repeater thats legal . I have read posts where they are available but there seem to be questions about their legality . Afaik vf do one for their network . Can you clarify this for me please ,thanks in advance

Sorry, if you have poor O2 signal than we are likely not for you. Signal boosters are not legal

regards
Paul

byrnefm · 29-04-2012 10:26pm

n3lly wrote: »

On a positive note My Galaxy S2 just updated to Ice Sandwich (4.0.3)..

Has Tesco Mobile started pushing ICS to Galaxy S2's? Just wanted to check if it was O2 or Tesco Mobile doing so.

n3lly · 30-04-2012 12:53am

Tesco Mobile: Paul wrote:

Hi N3lly,

Contact customer care in the am and they will fill you in on the repair options.

regards
Paul

Thanks a million Paul, Will give them a call if needs be.
(where else do you get responses at half ten at night!!!nice one..)

byrnefm wrote: »

Has Tesco Mobile started pushing ICS to Galaxy S2's? Just wanted to check if it was O2 or Tesco Mobile doing so.

Well I remember Paul mentioning a few pages back that they were doing their final 'field tests' of ICS a while back so I'm assuming it's Tesco who are pushing it out.

Having said that 02 might be pushing it out as well but I'm with Tesco so can only give feedback on that side. I'm sure Paul can confirm if they're pushing it out. But I've done everything legally (ie. no rooting).

I'm still waiting for my phone to 'settle' down so i'll report back if when I feel my phone is working ok or whether or not it's working the way it should. As mentioned above some small problems seem to have arisen but they might just be blips.

pissed · 30-04-2012 10:08am

Hi Paul, seems to be an improvement with the data speeds here. I managed to get speedtest to load which refused to load on the last few occasions. Bearing in mind that I am trying at a different time of the day as normally it would be in the evening so not sure if its a contention issue.

Tesco Mobile: Paul · 30-04-2012 11:14am

n3lly wrote: »

Thanks a million Paul, Will give them a call if needs be.
(where else do you get responses at half ten at night!!!nice one..)

Well I remember Paul mentioning a few pages back that they were doing their final 'field tests' of ICS a while back so I'm assuming it's Tesco who are pushing it out.

Having said that 02 might be pushing it out as well but I'm with Tesco so can only give feedback on that side. I'm sure Paul can confirm if they're pushing it out. But I've done everything legally (ie. no rooting).

I'm still waiting for my phone to 'settle' down so i'll report back if when I feel my phone is working ok or whether or not it's working the way it should. As mentioned above some small problems seem to have arisen but they might just be blips.

ICS for Samsung Galaxy SII is Tesco Mobile variant...

Grainne2012 · 30-04-2012 1:00pm

Hi Paul, can't seem to access webtext for the last hour or so... HTTP/1.1 404 Not Found
Is there an expected fixtime?
Thanks.

Tesco Mobile: Paul · 30-04-2012 1:11pm

Grainne2012 wrote: »

Hi Paul, can't seem to access webtext for the last hour or so... HTTP/1.1 404 Not Found
Is there an expected fixtime?
Thanks.

Should be fixed shortly...

snowey07 · 30-04-2012 9:00pm

HI Paul

I had an awful day today for data, I was in Blanch, Finglas and Swords and could barely get on line in any of them. It was just loading and then saying No Internet Available .

Was Blanch & Finglas included in the areas were there was bottleneck problems

grasshopper31 · 30-04-2012 9:15pm

Im normally in a wifi spot so never really was too concerned about data speeds, however, today i wasnt using wifi , was in dublin 9 , my first real experience of tesco data speed -taking ages to load a page :mad: so frustrating....

GIMP · 30-04-2012 9:45pm

Same here in Dublin, pages constantly time out, really hope this promised fix works this week. I'm tiring with the data issue

n3lly · 01-05-2012 1:19am

Quick update for those interested in ICS (Galaxy S2).

Did a hard reset (backed stuff up first).
Installed an app which fixed the wifi issue (kept constantly reconnecting, Wifi fixer is the name of the app).

Put all my apps back on.
Have had zero problems since. In fact the battery seems to be lasting A LOT longer than it was before.

14 hours of moderate use with 30% battery remaining. (I was getting 12-13hours max beforehand)..

All in all very happy with how it's working

Tesco Mobile: Paul · 01-05-2012 9:09am

Hi Guys

Hope to have good news tomorrow regarding fix for data bottleneck.

Regards
Paul

jonnny68 · 01-05-2012 9:46pm

Tesco Mobile: Paul wrote: »

Hi Guys

Hope to have good news tomorrow regarding fix for data bottleneck.

Regards
Paul

Lets hope so mate as it's been criminally slow for the last while and im talking Dublin city centre too not a remote country backwater,seriously needs to be sorted out ASAP.

BorneTobyWilde · 01-05-2012 9:49pm

Dunno about that, :P

grasshopper31 · 02-05-2012 1:22pm

Tesco Mobile: Paul wrote: »

Hi Guys

Hope to have good news tomorrow regarding fix for data bottleneck.

Regards
Paul

Any news?

Tesco Mobile: Paul · 02-05-2012 1:47pm

Change wasnt made today. Waiting on an update from my team on the scheduling of the change. regards Paul

emo72 · 02-05-2012 2:04pm

Tesco Mobile: Paul wrote: »

Change wasnt made today. Waiting on an update from my team on the scheduling of the change. regards Paul

Want to get this sorted Paul. Its like dial up circa 1991. How the hell did it get so slow anyway ?

nephster · 02-05-2012 9:18pm

Hi Paul,
Since moving to Tesco I and my other half cannot be contacted by friends on 3. Calls and texts fail. Calls say my number is not in service when tried from a 3 phone.
Was with 02 before porting at the end of Feb.

snowey07 · 02-05-2012 9:45pm

Hi Paul

Theres still no sign of ICS for my galaxy s2 , any idea when it will be available for everyone

Zhane · 02-05-2012 9:45pm

nephster wrote: »

Hi Paul,
Since moving to Tesco I and my other half cannot be contacted by friends on 3. Calls and texts fail. Calls say my number is not in service when tried from a 3 phone.
Was with 02 before porting at the end of Feb.

Hi Paul,

I had this trouble too. I ported over from Three. I just contacted Tesco Customer Care and they got it sorted. Very quickly too.

bush · 02-05-2012 11:20pm

Any reason why 3g is much slower than edge on tesco? Also I cant download anything from the play store on android when im on data connection? Anyone experience this?

Zhane · 03-05-2012 12:03am

Hi Paul,

i know your getting this from all sides, but my 3G has become terrible the last week or two. Was grand, now not so good, unusable infact. In Wexford area.

Just letting you know how widespread the problem is. Hope its fixed.

Tesco Mobile: Paul · 03-05-2012 8:36am

snowey07 wrote: »

Hi Paul

Theres still no sign of ICS for my galaxy s2 , any idea when it will be available for everyone

The version for all our phones is a few days away.

regards
Paul

Tesco Mobile: Paul · 03-05-2012 8:37am

Zhane wrote: »

Hi Paul,

i know your getting this from all sides, but my 3G has become terrible the last week or two. Was grand, now not so good, unusable infact. In Wexford area.

Just letting you know how widespread the problem is. Hope its fixed.

Thanks yes I am aware.

The full fix is very close was supposed to be yesterday but an extra task has delayed it a couple of days. Hoping to get it out tomorrow am but Friday changes are hard to get approved. Will update later today.

Tesco Mobile: Paul · 03-05-2012 8:38am

nephster wrote: »

Hi Paul,
Since moving to Tesco I and my other half cannot be contacted by friends on 3. Calls and texts fail. Calls say my number is not in service when tried from a 3 phone.
Was with 02 before porting at the end of Feb.

Hi Nephster

Contact Tesco Mobile customer care on 0894200000. This is actually a 3 routing issue but can be solved quickly.

regards
Paul

DRose1 · 03-05-2012 11:20am

Hi Paul,

Is it possible for me to have no access to data until Friday?

I have been trying to set data up on my new ROM since yesterday (Samsung Galaxy S infinitum ICS ROM) with no luck. I think my settings are right - manually entered. (I went to the Tesco website but it refuses to send me a configuration message despite numerous attempts)

However, after checking my Tesco Mobile account I have been charged for data, so it seems something is working - But I cant access twitter, browsing when I switch on data..

Tesco Mobile: Paul · 03-05-2012 11:23am

DRose1 wrote: »

Hi Paul,

Is it possible for me to have no access to data until Friday?

I have been trying to set data up on my new ROM since yesterday (Samsung Galaxy S infinitum ICS ROM) with no luck. I think my settings are right - manually entered. (I went to the Tesco website but it refuses to send me a configuration message despite numerous attempts)

However, after checking my Tesco Mobile account I have been charged for data, so it seems something is working - But I cant access twitter, browsing when I switch on data..

Hi there

Is data roaming on? Its required.

regards
Paul

DRose1 · 03-05-2012 11:28am

Tesco Mobile: Paul wrote: »

Hi there

Is data roaming on? Its required.

regards
Paul

Yes, data roaming is turned on.

DRose1 · 03-05-2012 11:30am

In the below period, I have never been able to access a web page, twitter etc...

GPRS Basic Service May 2, 2012 7:37:39 PM tescomobile.liffeytelecom.com National calls to mobile network 465,921 Bytes EUR0.02 --
GPRS Basic Service May 2, 2012 7:42:08 PM tescomobile.liffeytelecom.com National calls to mobile network 12,634 Bytes EUR0.02 --
GPRS Basic Service May 2, 2012 10:56:34 PM tescomobile.liffeytelecom.com National calls to mobile network 173,205 Bytes EUR0.02 --
GPRS Basic Service May 2, 2012 10:58:43 PM tescomobile.liffeytelecom.com National calls to mobile network 12,997 Bytes EUR0.02 --
GPRS Basic Service May 3, 2012 12:33:12 AM tescomobile.liffeytelecom.com National calls to mobile network 22,810 Bytes EUR0.02 --
GPRS Basic Service May 3, 2012 12:33:21 AM tescomobile.liffeytelecom.com National calls to mobile network 73,729 Bytes EUR0.02 --
GPRS Basic Service May 3, 2012 12:38:08 AM tescomobile.liffeytelecom.com National calls to mobile network 215,128 Bytes EUR0.02 --
GPRS Basic Service May 3, 2012 12:38:08 AM tescomobile.liffeytelecom.com National calls to mobile network 48,673 Bytes EUR0.02 --
GPRS Basic Service May 3, 2012 12:42:55 AM tescomobile.liffeytelecom.com National calls to mobile network 7,966 Bytes EUR0.02 --
GPRS Basic Service May 3, 2012 12:43:02 AM tescomobile.liffeytelecom.com National calls to mobile network 2,403 Bytes EUR0.02 --

Tesco Mobile: Paul · 03-05-2012 12:27pm

Can u access web pages? If you can then it's a phone issue
Regards
Paul

DRose1 · 03-05-2012 12:28pm

No, I cant access web pages, nothing...

When I see my brother later, I will try his 02 sim card in my phone and see if data works... if is does, then it has to be something to do with Tesco... if not, it's obviously something wrong with my phone.

Tesco Mobile: Paul · 03-05-2012 12:40pm

Just looking at your records above they are from last night.

Are you sure you have settings correct?

DRose1 · 03-05-2012 1:11pm

Tesco Mobile: Paul wrote: »

Just looking at your records above they are from last night.

Are you sure you have settings correct?

Name: Tesco Mobile Internet
APN: tescomobile.liffeytelecom.com
Proxy: 10.1.11.19
Port: 8080

Username and Password not set.

Someone suggested leaving proxy and port blank in another thread and I tried that as well... still no luck...

DRose1 · 03-05-2012 1:41pm

DRose1 wrote: »

No, I cant access web pages, nothing...

When I see my brother later, I will try his 02 sim card in my phone and see if data works... if is does, then it has to be something to do with Tesco... if not, it's obviously something wrong with my phone.

Just saw the brother. Put his 02 sim card into my phone and data is working perfectly... can access webpages, twitter etc.

So there is a problem with Tesco Mobile...

GIMP · 03-05-2012 3:56pm

Anybody experiencing dropped calls recently, my partner and I have had numerous lately, full signal, I had two today in a row to two different numbers, one being a landline.

manutd83 · 03-05-2012 4:05pm

I see tesco mobile has added some new fones to there website which is good but why is the HTC you have added 60euro more on pay as you go than it is on o2

DRose1 · 03-05-2012 8:17pm

DRose1 wrote: »

Name: Tesco Mobile Internet
APN: tescomobile.liffeytelecom.com
Proxy: 10.1.11.19
Port: 8080

Username and Password not set.

Someone suggested leaving proxy and port blank in another thread and I tried that as well... still no luck...

Turns out the above settings were the problem. I contacted Tesco Mobile support and they sent me an email with the following:

Internet Settings:

Name: TMI Internet APN
APN: tescomobile.liffeytelecom.com
MCC: 272
MNC: 11
APN Type : default, supl

MMS Settings

Name: TMI MMS APN
APN: tescomobile.liffeytelecom.com
MMSC: http://mmc1/servlets/mms
MMS Proxy: 10.1.11.19
MMS Port: 8080
MCC: 272
MNC: 11
APN type: MMS

It is working again, but data speeds are very slow.

I was going to sign up to a pay monthly plan today as the prices are ridiculously good compared to the competition (most notably 02 and Vodafone), but I will wait until the data speed issue is hopefully resolved...

jluv · 03-05-2012 9:37pm

Hi Paul.My sister joined as a PAYG customer who would have €10 debited every month and she would get €30 for €10. She topped up yesterday as her next debited payment is not till the 15th but she didn'nt get any free credit. Should she have? Or on this do you only get on debited payment?

Tesco Mobile: Paul · 04-05-2012 8:52am

jluv wrote: »

Hi Paul.My sister joined as a PAYG customer who would have €10 debited every month and she would get €30 for €10. She topped up yesterday as her next debited payment is not till the 15th but she didn'nt get any free credit. Should she have? Or on this do you only get on debited payment?

Hi there

This is not a PAYG plan its a Capped Pay Monthly plan. She doesnt have to topup. the payment is taken monthly from her signed up payment arrangement. Any extra topup is above and beyond the 30eur tariff credit she gets for her 10eur. Extra topup does not get bonus credit on this tariff.

regards
Paul

lil5 · 04-05-2012 10:12am

manutd83 wrote: »

I see tesco mobile has added some new fones to there website which is good but why is the HTC you have added 60euro more on pay as you go than it is on o2

Interesting question - the HTC Explorer is 129 on O2 and 149.99 on Vodafone.
Makes 189.99 certainly look expensive.

SSCorn · 04-05-2012 12:53pm

How the 2 cent charge per 2MB with pay-as-you-go outside a data bundle calculated? Recently I used about 0.3MB over a ten minute period but I was charged the 2 cent six times:

GPRS Basic Service Apr 28, 2012 3:30:35 PM tescomobile.liffeytelecom.com National calls to mobile network 5,324 EUR0.02 --
GPRS Basic Service Apr 28, 2012 3:30:54 PM tescomobile.liffeytelecom.com National calls to mobile network 357 EUR0.02 --
GPRS Basic Service Apr 28, 2012 3:32:02 PM tescomobile.liffeytelecom.com National calls to mobile network 31,464 EUR0.02 --
GPRS Basic Service Apr 28, 2012 3:33:03 PM tescomobile.liffeytelecom.com National calls to mobile network 357 EUR0.02 --
GPRS Basic Service Apr 28, 2012 3:34:40 PM tescomobile.liffeytelecom.com National calls to mobile network 4,540 EUR0.02 --
GPRS Basic Service Apr 28, 2012 3:39:58 PM tescomobile.liffeytelecom.com National calls to mobile network 1,288 EUR0.02 --

Tesco Mobile: Paul · 04-05-2012 1:02pm

SSCorn wrote: »

How the 2 cent charge per 2MB with pay-as-you-go outside a data bundle calculated? Recently I used about 0.3MB over a ten minute period but I was charged the 2 cent six times:

GPRS Basic Service Apr 28, 2012 3:30:35 PM tescomobile.liffeytelecom.com National calls to mobile network 5,324 EUR0.02 --
GPRS Basic Service Apr 28, 2012 3:30:54 PM tescomobile.liffeytelecom.com National calls to mobile network 357 EUR0.02 --
GPRS Basic Service Apr 28, 2012 3:32:02 PM tescomobile.liffeytelecom.com National calls to mobile network 31,464 EUR0.02 --
GPRS Basic Service Apr 28, 2012 3:33:03 PM tescomobile.liffeytelecom.com National calls to mobile network 357 EUR0.02 --
GPRS Basic Service Apr 28, 2012 3:34:40 PM tescomobile.liffeytelecom.com National calls to mobile network 4,540 EUR0.02 --
GPRS Basic Service Apr 28, 2012 3:39:58 PM tescomobile.liffeytelecom.com National calls to mobile network 1,288 EUR0.02 --

Hi there

Its 2c per MB or part thereof per session. You should set your phone up to hold the session and then you will not get mutliple small sessions like this. You choose "When Available" and not "When Needed" on Nokia style phones. Android and iPhone should hold the session automatically.

What phone do you have and I may be able to help with the setting.

regards
Paul

SSCorn · 04-05-2012 1:05pm

Thanks, Paul. I have a Samsung Europa (I5500) running Gingerbread 2.3.7

n3lly · 04-05-2012 4:10pm

First 'decent' result from city center today.

However was just out in Dun Laoghaire and couldn't connect..

Tesco Mobile: Paul · 04-05-2012 5:13pm

There should be improvements now in download speeds. There is still a remaining item to look at on upload speeds but this will be addressed next week

Regards
Paul

jluv · 04-05-2012 7:37pm

Tesco Mobile: Paul wrote: »

Hi there

This is not a PAYG plan its a Capped Pay Monthly plan. She doesnt have to topup. the payment is taken monthly from her signed up payment arrangement. Any extra topup is above and beyond the 30eur tariff credit she gets for her 10eur. Extra topup does not get bonus credit on this tariff.

regards
Paul

Is there any way to change this now.She went in to just become a PAYG customer from O2 as she could benefit from my friends and family reward.

Tesco Mobile: Paul · 04-05-2012 7:49pm

jluv wrote: »

Is there any way to change this now.She went in to just become a PAYG customer from O2 as she could benefit from my friends and family reward.

Yes of course. Just get her to contact customer care on 0894200000 and they will have her changed back to PAYG

Regards
Paul

Tesco Mobile

Comments