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* Ryanair * Ryanair * Ryanair *

134689124

Comments

  • Registered Users, Registered Users 2 Posts: 1,229 ✭✭✭Dan133269


    Helix wrote: »
    received an email on friday evening from ryanair telling me theyd changed a flight time on me from 14.25 to 18.20, now this didnt suit coz i was flying for a football match, so i rang them and got a wonderfully pleasant american girl on the phone who had no problem switching to a flight that suited for me for no fee (understandably, a fee wouldve been unacceptable). wonderfully friendly, obligine service completely at odds with most of this thread.

    my record of never having a single issue with ryanair that couldnt be solved with a quick, friendly phonecall continues unabaited

    happy for you. don't forget that for most of us they don't bother answering helplines and other telephone numbers etc.


  • Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    I flew with Ryanair for a change from Aer Lingus on Wednesday. My God, but they beat the pants off A.L. in terms of punctuality.

    The plane landed late (just as the Aer Lingus one would). However, they boarded us fast and we landed back in Dublin ahead of schedule. Excellent.


  • Registered Users, Registered Users 2 Posts: 1,810 ✭✭✭ergonomics


    Back in June I booked some 'free' flights to London for myself and my boyfriend. We are due to fly in a couple of weeks. Unfortunately, as a student, I am now broke and swamped with work so we have decided not to go. We then decided to look at possibly changing the flights to after Christmas. After finding the perfect flights, and they were free again, we went to book them only to find we were going to be charged €140 for changing the flights and €115 in taxes - €255 in total. We decided to cut our losses and not go.

    Then I decided to look up the same flights as a new booking. Obviously the €140 for changing the flights was gone so we just have to pay €115 now. I wonder which option we're going for...


  • Registered Users, Registered Users 2 Posts: 5,517 ✭✭✭axer


    ergonomics wrote: »
    Then I decided to look up the same flights as a new booking. Obviously the €140 for changing the flights was gone so we just have to pay €115 now. I wonder which option we're going for...
    Thats the way they want it. They want you to book a new flight instead of changing it.


  • Registered Users, Registered Users 2 Posts: 11,097 ✭✭✭✭zuroph


    ergonomics wrote: »
    Back in June I booked some 'free' flights to London for myself and my boyfriend. We are due to fly in a couple of weeks. Unfortunately, as a student, I am now broke and swamped with work so we have decided not to go. We then decided to look at possibly changing the flights to after Christmas. After finding the perfect flights, and they were free again, we went to book them only to find we were going to be charged €140 for changing the flights and €115 in taxes - €255 in total. We decided to cut our losses and not go.

    Then I decided to look up the same flights as a new booking. Obviously the €140 for changing the flights was gone so we just have to pay €115 now. I wonder which option we're going for...
    good job sherlock.


  • Closed Accounts Posts: 17,661 ✭✭✭✭Helix


    Dan133269 wrote: »
    happy for you. don't forget that for most of us they don't bother answering helplines and other telephone numbers etc.

    if you ring the number for foreigners they answer straight away, its a dublin number

    ive had to ring them a few times and always gotten through (granted you might be holding for 2 or 3 minutes after making your selections on the keypad)


  • Closed Accounts Posts: 17,661 ✭✭✭✭Helix


    ergonomics wrote: »
    Back in June I booked some 'free' flights to London for myself and my boyfriend. We are due to fly in a couple of weeks. Unfortunately, as a student, I am now broke and swamped with work so we have decided not to go. We then decided to look at possibly changing the flights to after Christmas. After finding the perfect flights, and they were free again, we went to book them only to find we were going to be charged €140 for changing the flights and €115 in taxes - €255 in total. We decided to cut our losses and not go.

    Then I decided to look up the same flights as a new booking. Obviously the €140 for changing the flights was gone so we just have to pay €115 now. I wonder which option we're going for...

    NEVER change flights with a budget airline, its always cheaper to book fresh


  • Registered Users, Registered Users 2 Posts: 1,425 ✭✭✭indiewindy


    Slightly off topic.

    I booked return flights yesterday evening with ryanair, and one of the passengers is booked as doctor instead of Mr. on the confirmation I got, but the one I printed off their website just gives names not titles. I went for online checkin option , do I have anything to worry about when I get to the airport or will it be ok?


  • Registered Users, Registered Users 2 Posts: 5,517 ✭✭✭axer


    indiewindy wrote: »
    Slightly off topic.

    I booked return flights yesterday evening with ryanair, and one of the passengers is booked as doctor instead of Mr. on the confirmation I got, but the one I printed off their website just gives names not titles. I went for online checkin option , do I have anything to worry about when I get to the airport or will it be ok?
    As long as the name is correct then there shouldn't be an issue.


  • Registered Users, Registered Users 2 Posts: 1,425 ✭✭✭indiewindy


    axer wrote: »
    As long as the name is correct then there shouldn't be an issue.

    Great thanks for that, I feared having to change the booking


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  • Closed Accounts Posts: 1,858 ✭✭✭CuppaCocoa


    My partner is returning from Sweden next week after surgery. I can't see anywhere on the Ryanair website to request wheelchair assistance. She will be unable to walk the long distance from the pier to arrivals without one. How can I put in a request for one? Do you have to book by phone for this or am I missing some box on the website?


  • Registered Users, Registered Users 2 Posts: 6,465 ✭✭✭MOH


    My partner is returning from Sweden next week after surgery. I can't see anywhere on the Ryanair website to request wheelchair assistance. She will be unable to walk the long distance from the pier to arrivals without one. How can I put in a request for one? Do you have to book by phone for this or am I missing some box on the website?

    Never done it, but think you need to call them - more info here.
    Phone numbers for special assistance line here

    Ireland is 01-2497761;
    nothing specific for Sweden;
    Rest of europe use the UK number: +44 871 246 0003


  • Closed Accounts Posts: 10 RTE


    GBA wrote: »
    actually, i had a similar experience to the op. and i wasn't the only passenger left missing the flight! when i went to the ryanair desk to complain they admitted that my name should have been called out regardless of the fact i only had carry on luggage! they said i could write to their complaints department...

    Would you be interested in contacting RTE Prime Time at <snip> to explain your story. We would
    be delighted to hear from you.

    *EDIT: This user has a dedicated thread in Consumer Issues. You can find their email address in this thread, or you can contact them via the PM function.


  • Registered Users, Registered Users 2 Posts: 11,097 ✭✭✭✭zuroph


    RTE, you better be planning to tell both sides of the story, theres plenty of positive press in this thread too.


  • Registered Users, Registered Users 2 Posts: 5,600 ✭✭✭veryangryman


    zuroph wrote: »
    RTE, you better be planning to tell both sides of the story, theres plenty of positive press in this thread too.

    This isnt TV3. Most of RTEs stuff is well informed and non-biased, although this notwithstanding they do seem to talk to people as if their thick sometimes


  • Registered Users Posts: 89 ✭✭witzky


    Sorry if this question is asked all the time.
    If you cancel a flight, do you get any refund?
    Cheers,
    W:D


  • Registered Users, Registered Users 2 Posts: 2,556 ✭✭✭Slunk


    My friend recently canceled a flight with aerlingus which costs approx 200 euros and only recieved 21 back or something.

    OK, ryanair serious messed with my flights, different day and different airport 190km away :mad: They sent an email to accept changes or apply for a refund. I applied last week for a refund, thought everything was ok but got another email today asking me what I would like to do, accept changes or apply for refund. The departure date is fast approaching and I want to know is there any way I can be assured they recieved my refund request. I tried ringing the helpline and it keeps telling me to check the website. Is there no possible way of talking to somebody. All I see is a fax number. Would it be worth faxing this number or would it just be thrown in the bin?

    Any help would be appreciated


  • Closed Accounts Posts: 17,661 ✭✭✭✭Helix


    your best bet is to ring them on 01-2497791


  • Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    witzky wrote: »
    Sorry if this question is asked all the time.
    If you cancel a flight, do you get any refund?
    Cheers,
    W:D

    Depends on the terms and conditions under which you booked and with the airline.

    If it's Ryanair or another budget carrier, then you won't get a refund on the air fare portion of the cost, but you are entitled to claim back the unused taxes (subject to an administration fee).

    If you don't take the flights due to exceptional circumstances such as a bereavement, then most airlines will refund the fare.


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  • Closed Accounts Posts: 52 ✭✭badlyparkedmerc


    I'm referring to something several pages back - DAA causing ryanair problems by switching gates, but thought a few people would be interested.

    I was listening to a web feed of Dublin's air traffic control a few years ago, trying out a link someone had given me (fairly boring after a while). Anyway I got a faint feeling that one controller was treating Ryanair differently than Aer Lingus pilots, much more friendly with Aer Lingus.

    At one point a Ryanair pilot was trying to offload his passengers after landing, no doubt in a hurry as would be his passengers.

    The pilot more or less pleaded to unload his passengers maybe 5 times over a 5 minute period, the controller just kept saying in an unprofessional, disinterested and unhelpful tone that the pilot would need to contact some other section of the airport.

    The controller on the last request by the pilot said go ahead and disembark. There may have been some sorting out behind the scenes but as a lay person with no idea of the procedures involved it just sounded like the controller eventually tired of his little game.


  • Site Banned Posts: 5,904 ✭✭✭parsi


    snowey07 wrote: »

    however i dont have kids - you could not travel with kids on hand luggage only

    Arra.. A couple with two largish bags could fit two smallish kids.... :)


  • Registered Users, Registered Users 2 Posts: 6,465 ✭✭✭MOH


    I just got two e-mails from Ryanair with the subject "CHECK-IN ONLINE FOR YOUR FLIGHT NOW", advising me that I can now check in for my flights, and confirming those flight details and confirmation numbers.

    Very helpful. Except that the flights were last Saturday. :rolleyes:


  • Registered Users, Registered Users 2 Posts: 5,178 ✭✭✭killbillvol2


    MOH wrote: »
    I just got two e-mails from Ryanair with the subject "CHECK-IN ONLINE FOR YOUR FLIGHT NOW", advising me that I can now check in for my flights, and confirming those flight details and confirmation numbers.

    Very helpful. Except that the flights were last Saturday. :rolleyes:

    Same here!


  • Registered Users Posts: 293 ✭✭mopi


    Helix wrote: »
    NEVER change flights with a budget airline, its always cheaper to book fresh

    never day nev.. doh! Well the statement is incorrect.


  • Registered Users Posts: 3,008 ✭✭✭delija_sever029


    Dont know if this question was before,i am interested whats the cheapest way to go from London to Dublin for 1 day,as a tourist,to get flight in the morning,spend a day in Dublin and go back to London?

    Also i saw on Ryanair web page there are flights for 1 euro and it says no taxes,one guy told me that is not true that real price is 2 euro for 2 way ticket coz they calculate you tax later and you have to pay way more than 2 euro.I dont believe it coz on the same page in regular fares tax is calculated immediatlly in ticket price so i dont get why would they have hidden tax costs for these no taxes flights


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  • Registered Users Posts: 293 ✭✭mopi


    Dont know if this question was before,i am interested whats the cheapest way to go from London to Dublin for 1 day,as a tourist,to get flight in the morning,spend a day in Dublin and go back to London?

    For the cheapest way you'll need to factor cost to travel to/from airports. Sticking with the Ryanair side of the deal a same day return for 2p is easy get if your not in a hurry, use a VISA Electron card to pay for the booking and 2p is all it will cost. If you are in a hurry there are £1/e1 tickets on sale right now. If you really want to save money :) book the outbound and return flights separately that way it's 1p LON2DUB and only 1c! DUB2LON now that's cheap :)) You must checkin online, print your own tickets, take only hand luggage and do not buy travel insurance.

    You can flight from (say) Luton and then back to Gatwick if it makes sense to do so.


  • Registered Users Posts: 3,008 ✭✭✭delija_sever029


    mopi wrote: »
    For the cheapest way you'll need to factor cost to travel to/from airports. Sticking with the Ryanair side of the deal a same day return for 2p is easy get if your not in a hurry, use a VISA Electron card to pay for the booking and 2p is all it will cost. If you are in a hurry there are £1/e1 tickets on sale right now. If you really want to save money :) book the outbound and return flights separately that way it's 1p LON2DUB and only 1c! DUB2LON now that's cheap :)) You must checkin online, print your own tickets, take only hand luggage and do not buy travel insurance.

    You can flight from (say) Luton and then back to Gatwick if it makes sense to do so.


    But still as i saw even there are flights for 0 GBP there are taxes so at the end ticket for 2 ways cost 50-60GBP


  • Closed Accounts Posts: 12 OldRope


    Would be grateful for some information regarding a flight that I book for an elderly auntie who is using a walking stick. Can she taken the walking stick on a Ryanair flight. I cannot find anything about this on their website.

    Also my auntie took one of Ryanair flights that has no taxes on it. She will have no luggage. Ryan air has sent me an email stating that when she booked her flight she selected to check-in online. I do not know what this means as it the booking was normal with no luggage.

    The email from Ryanair also says in their email that:

    “You can check-in online from 5 days up to 4 hours before your scheduled flight departure time(s). In addition, if your outbound and return flights are within that 5 day period, at the time you check-in online then both online boarding passes can be printed.



    Many thanks
    Please Note: If you do not check-in online you will be required to pay the relevant fee to check-in at the airport.”

    Does anyone know what this means please any help would be appreciated?


  • Registered Users, Registered Users 2 Posts: 11,097 ✭✭✭✭zuroph


    a few days before the flights, go online with the reservation confirmation number to ryanair. then check in online (its on the left of the page i think) and u can print off your tickets then. when u get to airport, u simply go to security, and present this print off to access the departure lounge.


  • Registered Users Posts: 293 ✭✭mopi


    But still as i saw even there are flights for 0 GBP there are taxes so at the end ticket for 2 ways cost 50-60GBP

    The 0p tickets are almost never the cheapest, look for the 1p (or 1c) ones - once I got a 0c ticket for exactly that but usually it's 0c + full surcharges. Many ppl have bought 1c tickets for exactly 1c.


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  • Registered Users Posts: 293 ✭✭mopi


    Shouldn't be possible but yesterday (6th) I printed a two way pair where the return date is the 14th of Oct, the otherward bound flight is on the 8th so that's inside the 5 day rule.


  • Registered Users Posts: 3,008 ✭✭✭delija_sever029


    mopi wrote: »
    The 0p tickets are almost never the cheapest, look for the 1p (or 1c) ones - once I got a 0c ticket for exactly that but usually it's 0c + full surcharges. Many ppl have bought 1c tickets for exactly 1c.


    So when it says NO TAXES on Ryanair web page theres no any charges hidden?


  • Registered Users, Registered Users 2 Posts: 33,518 ✭✭✭✭dudara


    You may not have to pay tax but other possible charges include

    booking fee
    priority boarding
    luggage

    etc


  • Registered Users, Registered Users 2 Posts: 17,286 ✭✭✭✭A Dub in Glasgo


    If you comply with everything to get the deal - Yes. Here is the current sale which I book for my wife to go to Dublin Thur - Mon

    nonamekf5.jpg
    w744.png


  • Registered Users Posts: 165 ✭✭opa01_2000


    Good to see both sides of the argument. My experience has not been happy. I travel every week to England and depending on where I need to be I take the most appropriate flights. At one stage the Derry to Stansted flights with Ryanair suited me best and I spent 3 months using this 'service' every week. Now Derry is a very small airport so you can't be sent to the wrong gate so there shouldn't be any issue there but here's a couple of examples of my Ryanair experience.

    (1) Most weeks the flight out on a Monday morning was close to leaving on time so no complaints about that. :) But on one Monday the flight landed from Stansted (I won't say London as it's a long way from London) late and we were told just as we were expecting to take off that the flight was cancelled - no reason was given. We were sent back to the check-in desks where we duly queued to see what the story was. We were told that we could change to the late evening flight or get our money back. As I needed to be at work I asked to get my money back and was duly sent to another queue to the ticket desk to ask for my money back - why they couldn't have announced this first I'll never know. I was told my money would be paid back on my credit card within 5 days so I drove to Belfast and got a flight with BMI. When my credit card statement arrived 3 weeks later no refund had been made so to give them a chance I left it until I received the next statement. Again no refund so I rang Ryanair and eventually got through their automated system to be told I needed to fax my request in. I put together a fax explaining the issue and took two days to get through to the fax number I was given (the number was constantly busy). The refund was applied to my credit card 10 weeks after the flight was cancelled and I still have no idea why the flight was cancelled.

    (2) The Friday evening flight was regularly more than 1 hour late but as I took the 4.00pm flight I was prepared for the usual delays. However, on one Friday we were told the plane had a technical fault and couldn't fly. They asked us to return to the gate at 6.00pm and there would be an announcement. The lady who announced also told us that (a) there was no seats available on the later flight or on the Saturday morning flight so if they couldn't find a plane that evening the earliest we could get out was Saturday evening and (b) don't be expecting any vouchers as they won't give you any. At 6.00pm no announcement was forthcoming - at 6.40 pm they announced that there would be a plane arriving which would take us to Derry at 10.00pm. Again the lady stressed "don't expect any vouchers". We eventually left Stansted at 10.30pm. For fun I thought I'll make a complaint and went through the pain of faxing through the issue. This time I got through in just over a day and a week later received an email saying my request for a refund under the EU legislation (I can't remember the number but this wasn't provided to passengers at Stansted or at Derry in the first example which the airline are legally obliged to do) was rejected as the 6.5 hour delay was not the fault of the airline. As I said I was just interested in what the response would be and I didn't push it further.

    For the past 6 months I've been on a different project so the Aer Lingus flight from Belfast to Heathrow suits me better. In this time I've had 2 delays, one because the flight had been diverted to Luton on a Sunday evening due to thunder and lightning and couldn't get a slot into Heathrow on Monday morning before flying to Belfast so we had a 2 hour delay. The second was due to Air Traffic control in the south of England and we had a 3 hour delay two weeks ago. On both occasions the airline provided regular information and a £3 voucher - the staff couldn't have been nicer.

    I would not say that I will not fly Ryanair again as I will use the most appropriate service but where there's a choice I would always use the alternative and the extra few quid on some occasions for a far better and more reliable service, for me, is worth it. Also, the myth about the "cheap flights" is simply not true if you need to be somewhere unless you're very lucky. I regularly compare the prices of the Aer Lingus Belfast-Heathrow flight and the Ryanair Derry-Stansted flight for Monday morning returning Friday evening and have found that the Aer Lingus flight is usually cheaper when all the add-ons are taken into consideration. Obviously, people can be lucky but in general there is little difference in the price and, in my opinion, the Aer Lingus service is way beyond anything I have ever experienced with Ryanair.


  • Closed Accounts Posts: 11 Molly30


    Mr.S wrote: »
    you checked in Online, you need a passport for that.

    If you check in at the airport, you just need a driving license.

    I have just been informed by the Ryanair Reservations desk in Dublin(after being on hold for 20 mins) that to fly from Dublin to Liverpool return a provisional driving dioesn;t qualify as "A valid driving licence with photo". When I said to her that they should say this on their website, she got rude and said she works in reservations, that wasn't her area etc....Anyone have any experience of this? will they really not accept a provisional licence as a valid photo ID?


  • Closed Accounts Posts: 20,009 ✭✭✭✭Run_to_da_hills


    Oryx wrote: »
    A drivers licence used to be ok, but didnt the law on passports between UK and Ireland change recently, requiring passports to be used?

    I used my driving license last month with out a problem.

    I think you are confusing the matter between the recent talk from the UK authorities about the introduction of an "electronic" border control between the UK and Ireland.


  • Registered Users, Registered Users 2 Posts: 10,846 ✭✭✭✭eth0_


    Molly30 wrote: »
    I have just been informed by the Ryanair Reservations desk in Dublin(after being on hold for 20 mins) that to fly from Dublin to Liverpool return a provisional driving dioesn;t qualify as "A valid driving licence with photo". When I said to her that they should say this on their website, she got rude and said she works in reservations, that wasn't her area etc....Anyone have any experience of this? will they really not accept a provisional licence as a valid photo ID?

    Well a provisional licence isn't a driving licence. It's a licence that entitles you to learn to drive.

    AFAIK most airlines only accept a full licence or passport as ID. As Ryanair told you on the phone.


  • Closed Accounts Posts: 11 Molly30


    eth0_ wrote: »
    Well a provisional licence isn't a driving licence. It's a licence that entitles you to learn to drive.

    AFAIK most airlines only accept a full licence or passport as ID. As Ryanair told you on the phone.

    I was always under the impression that a provisional driving licence is a driving licence! you learn something every day ha ha!

    My point to the girl on the phone who got really rude...was that it should me more clear on their website so there's no confusion!
    I'm sure I'm not the only one who got this wrong!
    A simple "only full driving licences will be accepted" is all it takes!


  • Registered Users, Registered Users 2 Posts: 10,846 ✭✭✭✭eth0_


    I agree, but I guess they're in the right because what you have is a 'learners permit', not a driving licence.


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  • Closed Accounts Posts: 11 Molly30


    eth0_ wrote: »
    I agree, but I guess they're in the right because what you have is a 'learners permit', not a driving licence.

    Well its not me, it my brother....and he does stil have a provisional licence that is not expired.
    There are still some out there....they haven't been completely phased out yet....so it does say on it:"provisional driving licence"


  • Registered Users, Registered Users 2 Posts: 10,846 ✭✭✭✭eth0_


    Molly30 wrote: »
    Well its not me, it my brother....and he does stil have a provisional licence that is not expired.
    There are still some out there....they haven't been completely phased out yet....so it does say on it:"provisional driving licence"

    Which isn't a "Driving licence", unfortunately.

    Why doesn't he have a passport? :confused:


  • Registered Users, Registered Users 2 Posts: 7,588 ✭✭✭Bluetonic


    I wouldn't use the Aer Lingus to LHR as a comparison. Fact of the matter is that Aer Lingus are losing sheds loads of cash on this service in comparison to the SNN to LHR route they dropped so they are to coin a phrase licking arse big time and mollycoddling passengers with service and price.

    Watch Aer Lingus staff get crabbier in years to come as their work circumstance and environment changes to be akin to Ryanair.


  • Registered Users Posts: 165 ✭✭opa01_2000


    I should have said I have used the BMI service from Belfast City to LHR (very good but expensive), Easyjet from Belfast to Luton, Easyjet Belfast to Liverpool, BMIBaby from Belfast to East Midlands, BMIBaby from Belfast to Manchester and Easyjet from Belfast to Bristol. How would I rank them for Service and being on time?

    (1) BMI
    (2) Aer Lingus
    (3) Easyjet
    (4) BMIBaby
    (5) Ryanair

    The most hilarious was when on one occasion Ryanair made it to Derry 5 minutes early - we were treated to a fanfare congratulating us that we were one of the many Ryanair flights to arrive early every day. Now it was the only Ryanair Friday evening flight to Derry I have been on that was less than 60 minutes late. The shock on people's faces until they realised what was happening and then burst out laughing.:D


  • Registered Users, Registered Users 2 Posts: 10,846 ✭✭✭✭eth0_


    I think you're just INCREDIBLY unlucky. I've only twice been on a delayed Ryanair flight and both times it wasn't more than an hour delay.


  • Closed Accounts Posts: 518 ✭✭✭c4cat


    opa01_2000 wrote: »
    Good to see both sides of the argument. My experience has not been happy. I travel every week to England and depending on where I need to be I take the most appropriate flights. At one stage the Derry to Stansted flights with Ryanair suited me best and I spent 3 months using this 'service' every week. Now Derry is a very small airport so you can't be sent to the wrong gate so there shouldn't be any issue there but here's a couple of examples of my Ryanair experience.

    (1) Most weeks the flight out on a Monday morning was close to leaving on time so no complaints about that. :) But on one Monday the flight landed from Stansted (I won't say London as it's a long way from London) late and we were told just as we were expecting to take off that the flight was cancelled - no reason was given. We were sent back to the check-in desks where we duly queued to see what the story was. We were told that we could change to the late evening flight or get our money back. As I needed to be at work I asked to get my money back and was duly sent to another queue to the ticket desk to ask for my money back - why they couldn't have announced this first I'll never know. I was told my money would be paid back on my credit card within 5 days so I drove to Belfast and got a flight with BMI. When my credit card statement arrived 3 weeks later no refund had been made so to give them a chance I left it until I received the next statement. Again no refund so I rang Ryanair and eventually got through their automated system to be told I needed to fax my request in. I put together a fax explaining the issue and took two days to get through to the fax number I was given (the number was constantly busy). The refund was applied to my credit card 10 weeks after the flight was cancelled and I still have no idea why the flight was cancelled.

    (2) The Friday evening flight was regularly more than 1 hour late but as I took the 4.00pm flight I was prepared for the usual delays. However, on one Friday we were told the plane had a technical fault and couldn't fly. They asked us to return to the gate at 6.00pm and there would be an announcement. The lady who announced also told us that (a) there was no seats available on the later flight or on the Saturday morning flight so if they couldn't find a plane that evening the earliest we could get out was Saturday evening and (b) don't be expecting any vouchers as they won't give you any. At 6.00pm no announcement was forthcoming - at 6.40 pm they announced that there would be a plane arriving which would take us to Derry at 10.00pm. Again the lady stressed "don't expect any vouchers". We eventually left Stansted at 10.30pm. For fun I thought I'll make a complaint and went through the pain of faxing through the issue. This time I got through in just over a day and a week later received an email saying my request for a refund under the EU legislation (I can't remember the number but this wasn't provided to passengers at Stansted or at Derry in the first Ryanair.

    Contact this crowd http://www.euclaim.co.uk/ all they do is fight for your compensation rights Under EC Regulation 261/2004 you may be entitled to compensation if your airline fails to operate your flight according to schedule.


  • Registered Users, Registered Users 2 Posts: 6,441 ✭✭✭jhegarty


    could they get you your dignity back ? I hear ryanair stole it....


  • Registered Users, Registered Users 2 Posts: 5,517 ✭✭✭axer


    jhegarty wrote: »
    could they get you your dignity back ? I hear ryanair stole it....
    Its not that simple, you have to fax in your request and get it approved first. It also takes two weeks for them to transfer your dignity back. Its worth the wait though.


  • Registered Users, Registered Users 2 Posts: 6,465 ✭✭✭MOH


    I booked a flight for myself a few weeks ago, and later added a second person, so made a second booking for the same flight.

    Just went to check in online today, and just to make sure that both of us checked in OK, I wanted to check both in at the same time. I opened two windows, entered my booking ref in one, and the other booking ref in the other. Clicked 'check in' in each window, filled in the relevant passport details in each window, clicked through to the next screen.

    Then clicked 'Check in' in the first window, got the boarding pass on the screen, printed it. Switched to the second window, clicked check in - and got the first boarding pass details up again.

    Ended up having to shut both windows, open a new one, and fill in all my passport info again.

    It seems to have a problem with multiple windows once you go beyond a certain point. Not a situation that's going to happen very oftern, but just be aware of it as it could save you having to start from scratch.


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  • Registered Users, Registered Users 2 Posts: 27,253 ✭✭✭✭GreeBo


    Could be a number of issues, but basically amounts to User Error. :)
    This is a terrible thing to do on the Web. Shared browser cookies, sessions based on ip, anything could cause this behaviour.

    Why did u not do it one at a time?


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