AvantCard - MBNA

Play Bunny · 05-04-2013 11:06pm

Cant feckin log on now, now my a.cis locked....I give up

clear thinking · 06-04-2013 3:31pm

I've had the card blocked 4 times in four days for:

1. trying to take out €50
2. paying an annual club membership
3. trying to put €16 on the grand national
4. buying a few pints

It is beyond a joke, htf does a €16 tx cause a red flag?

How are they allowed shut down their customer service after 2.00 when the are having major problems.

I dont pay by DD so i wont be making any repayments until i know i can use the card and i'll be asking for a refund of interest with the FSOB for the time it takes to get their sytems working properly.

€16 and i get a fraud risk text and told to ring them on monday. jokeshop.

Play Bunny · 06-04-2013 8:11pm

Tg my card is Woking gave it a test drive 2day

ainiseoir · 07-04-2013 9:03am

clear thinking wrote: »

I've had the card blocked 4 times in four days for:

1. trying to take out €50
2. paying an annual club membership
3. trying to put €16 on the grand national
4. buying a few pints

It is beyond a joke, htf does a €16 tx cause a red flag?

How are they allowed shut down their customer service after 2.00 when the are having major problems.

I dont pay by DD so i wont be making any repayments until i know i can use the card and i'll be asking for a refund of interest with the FSOB for the time it takes to get their sytems working properly.

€16 and i get a fraud risk text and told to ring them on monday. jokeshop.

I like the bit about ringing their emergency number re fraud risk in 4 days time.
Other than that, by my lights, you used your card for for 3 "no-no" purposes and maybe depending on the nature of the "club" you may have scored 4/4.
Back in the Bertie era, you would have been a credit card company's dream, but now probably not so much !!
Fair dues for trying to keep the good times rolling, keep the faith.

Sheep Shagger · 07-04-2013 9:13am

Have they issued new cards to everyone as havn't received one?

Davy · 07-04-2013 9:18am

Sheep Shagger wrote: »

Have they issued new cards to everyone as havn't received one?

New cards only on expiring of the current Mbna one.

babydoc · 07-04-2013 9:40am

havent received a bill since feb 21. cant view online account, as its not up and running yet. Bit of a joke to be honest. They knew they were taking over mbna long ago and its a bit annoying that numerous calls to their agents make no diffence COME ON BOYS AND GIRLS, TAKE YOUR FINGER OUT, GET GET THINGS SORTED. NOT A GREAT SRART TO BE HONEST

herrdood · 07-04-2013 4:07pm

Hi,

I cannot login normally to the avantcard.ie site due to 'too many attempts'.

I got through to a service agent after 18 mins. She claimed to have sorted it but not working since.

I discovered today that i can access my account via the 'forgoten your login details link'

Its a pain but it works. :rolleyes:

As it happens my balance looks too high but no recent transactions so can't tell if there are any suspicious transactions.

HD

Solair · 07-04-2013 4:48pm

It really is going on too long now.

madanall · 07-04-2013 5:35pm

Sheep Shagger wrote: »

Have they issued new cards to everyone as havn't received one?

Expecting new cards is probably asking a bit much. I still havn't received statements for both of my accounts, which need to be paid within next 7 days. Online system is a farce. Over 3 weeks since the official changeover and no progress whatsoever .

uck51js9zml2yt · 07-04-2013 6:15pm

madanall wrote: »

Expecting new cards is probably asking a bit much. I still havn't received statements for both of my accounts, which need to be paid within next 7 days. Online system is a farce. Over 3 weeks since the official changeover and no progress whatsoever .

paying my account off online is working fine for me.
Still no statement though.

ainiseoir · 08-04-2013 3:04am

herrdood wrote: »

Hi,

I cannot login normally to the avantcard.ie site due to 'too many attempts'.

I got through to a service agent after 18 mins. She claimed to have sorted it but not working since.

I discovered today that i can access my account via the 'forgoten your login details link'

Its a pain but it works. :rolleyes:
As it happens my balance looks too high but no recent transactions so can't tell if there are any suspicious transactions.

HD

I was told the same thing over a week ago.
Back then the wee girls manning the phones excused themselves to go to another part of the building, or to a pub across the road to consult a guru.
Now they just shovel you some S***e and take the next call.
I had hoped that with the red "mea culpa" gone from the opening page that they had things in hand, but obviously not.

km79 · 08-04-2013 12:13pm

Charlee Great Tycoon wrote: »

paying my account off online is working fine for me.
Still no statement though.

When you say paying online works fine do you mean you can see your balance owed dropping reflecting the payment ?
My DD left my back account Friday but has not show up yet ?

listermint · 08-04-2013 12:19pm

km79 wrote: »

When you say paying online works fine do you mean you can see your balance owed dropping reflecting the payment ?
My DD left my back account Friday but has not show up yet ?

Thats less than 2 working days. Id check it tomorrow or wednesday at the earliest.

Ive had payments accepted by them so far.

uck51js9zml2yt · 08-04-2013 12:39pm

km79 wrote: »

When you say paying online works fine do you mean you can see your balance owed dropping reflecting the payment ?
My DD left my back account Friday but has not show up yet ?

I did a transfer last Friday and its showing in my account today.

I can see the dropping balance, last statement amount and when the money hit my card.

Cant see statements yet though.

Yggr of Asgard · 08-04-2013 5:49pm

So I had reason to call today (noting some travel on to the account) and my call was answered within seconds by a friendly agent who after security validation noted it and wished me a good holiday.

Looks like they have survived the initial on slaughter and are now back to normal business.

Hal1 · 08-04-2013 6:18pm

I rang today to arrange payment over the phone. I got threw to them in under 2 minutes :eek:, must be a new record :rolleyes:. Payed off my balance with the bro's laser, so a little win there

. It seems I will have to use the old methods of paying in the PO or by telemandate until a time my bank can fix online banking with avantcard.

Pablo Sanchez · 08-04-2013 6:33pm

Been reading this thread since the beginning and i must say that there has been a lot of overreaction from some posters.

While it was highly annoying to get registered for their online service (the memorable word thing wrecked my head for a couple of hours), and i dont like the fact that you can only pay 750 pm via Debit card, there was nothing that made me want to cancel my card. I have been very happy with MBNA over the years, and im sure after these initial problems are sorted normal service will resume

Positives: Made a payment via Debit card and also a direct transfer from my current account- if anything the balance was updated swifter then it would have done with MBNA.

Received my statement by post as usual (i appreciate not everyone did)

Negatives: Recent/Pending transaction's are not working online yet, but you can always find this out via the automated phone system.

All in all i think people may be wise to hold off on switching cards, while some other institution's may offer a card, the credit limit may fall some way short of what you were used to with MBNA.

ainiseoir · 08-04-2013 7:05pm

Pablo Sanchez wrote: »

Been reading this thread since the beginning and i must say that there has been a lot of overreaction from some posters.

While it was highly annoying to get registered for their online service (the memorable word thing wrecked my head for a couple of hours), and i dont like the fact that you can only pay 750 pm via Debit card, there was nothing that made me want to cancel my card. I have been very happy with MBNA over the years, and im sure after these initial problems are sorted normal service will resume

Positives: Made a payment via Debit card and also a direct transfer from my current account- if anything the balance was updated swifter then it would have done with MBNA.

Received my statement by post as usual (i appreciate not everyone did)

Negatives: Recent/Pending transaction's are not working online yet, but you can always find this out via the automated phone system.

All in all i think people may be wise to hold off on switching cards, while some other institution's may offer a card, the credit limit may fall some way short of what you were used to with MBNA.

I take it that you have not run into IT problems.
I registered on-line quite easily initially, but after a few days, things went South and my experience with customer support since hasn't endeared me to them.
I found them condescending, which I find particularly irritating, as I reckon I was on-line before they were born.
I waited for the initial hop-haw to die down, but it doesn't seem to have made any difference.
What really decided me on "do I need this crapology" was when I was told that I would be contacted by a guru to help sort my particular problem out.
Stayed in all day for this genius to call. Did he? Did he bugger!

Another fine Irish institution with a great future behind them would be my summing up of them.

09-04-2013 11:10am

I got logged in ok after 3 weeks of trying every day, It doesnt show my transactions like MBNA did, It is also showing the wrong balance so I have stopped using my card just in case of a mess up.
No new card. I only changed to MBNA because of a pigsback offer of points for every euro put on mbna card,. and of course as soon as I switched the offer was withdrawn, Pigsback said they would be replacing it with anothe offer but did they hell,. So I have been had twice.

Hoopshead · 09-04-2013 1:46pm

My mate ended up owing €10k (long story)is paying them back through MABS and got a statement last week saying his credit limit is €4k and he also got a new ac number...weird.

NothingMan · 09-04-2013 2:48pm

I withdrew my card a few years ago and have been slowly paying it off. Becasue I don't know my expiry or CV2 code I can't register online. Absolute pain in the arse.

Saying that, I called yesterday with my card number and they had my security questions on file and were able to change my address for paper statements and because the acc no, and sort code is the same I can still pay them off.

Spoke to Catherine, sounded American, and she was extremely friendly and helpful.

brightkane · 09-04-2013 2:53pm

called again today after being promised my statement would be here by Friday gone, its now 2 weeks over due.
system cant / wont let them email it, they cant or wont fax it.
I was ordered a replacement statement and they cant tell me when this will be out to me. only it go's into a que.

Talk about an absolute joke. Statement comes I will be heading off into the sunset to someone else.

briankelleher · 09-04-2013 3:07pm

Still can't register, but can anyone tell me if my direct debit will still come out as usual? I'm fine with just the paper statements as I never use the thing anyway.

cgarrad · 09-04-2013 3:38pm

Any word on the launch date for online statements?

Any photos of the actual new AvantCard which replaces the MBNA one?

km79 · 09-04-2013 4:42pm

briankelleher wrote: »

Still can't register, but can anyone tell me if my direct debit will still come out as usual? I'm fine with just the paper statements as I never use the thing anyway.

My DD went out as usual

briankelleher · 09-04-2013 5:14pm

km79 wrote: »

My DD went out as usual

Wicked, thanks.

Davy · 09-04-2013 6:24pm

brightkane wrote: »

called again today after being promised my statement would be here by Friday gone, its now 2 weeks over due.
system cant / wont let them email it, they cant or wont fax it.
I was ordered a replacement statement and they cant tell me when this will be out to me. only it go's into a que.

Talk about an absolute joke. Statement comes I will be heading off into the sunset to someone else.

My statement arrived today, not due for payment for another 10 days. Never asked or phoned for a statement just wanted to see would it arrive. Looks identical to the mbna statement bar the logo

doccy · 09-04-2013 10:18pm

I rang saturday and activated the mbna card I was sent last month. Got through pretty quick, got my paper statement as usual. Haven't tried use the new card yet, but I'll post if there is any problems.

Ciarrai76 · 10-04-2013 12:48am

I re-registered about 2 weeks ago and noticed my DD date was 5 days earlier than it should be. I rang them and the guy said he could see the dates of all my other payments was always the 21st of the month (or next working day), so he said he would change it and it was all fine.
Logged on again tonight for first time since as I'd forgotten about it, and it still saying 16th!! If I ring in morning and told it hasn't been changed I will flip out with them. This is a joke of a company now!
Applying for a new visa elsewhere as we speak/type! lol fingers crossed I get it as I do not want to be left with this shower of idiots.

Paulw · 10-04-2013 1:19am

I'm on holidays in the US. Before coming here I called and notified them that I would be in the US, and I was told that it was now flagged on my card and I should have no issues at all.

Today, in a shop, I had my card declined. Thankfully, one of the staff was a relative, so after a few long phone calls, they were able to accept my card. :mad:

I am fuming now. :mad: Once I get up tomorrow morning, I will be phoning them. I know it is not the fault of the customer service staff, but they will be getting an ear full.

With MBNA, I never once had an issue, and I travel a lot, and buy a lot on my card. Since the change, well ... this thread is evidence enough. Time to get another credit card.

Mark C · 10-04-2013 2:15am

I rang last week as i could not register online due to the fact i no longer have a card . after 11 minutes i got through to some guy that sounded indian. i explained my story saying registering requires card numbers etc. and I dont have them. He said oh you wont be able to to log in with out them?? I said I dont have them to begin with.. do you have the card he said? I said no , are you listening to me , I do not have the card physically in front of me its gone, I stil have an account with ye and i was paying off online but since the switch over i need to re register and i cant as i dont know the card details. he said you will need the card number to log on,, boiling I said THATS WHY IM RINGING YOU.... to which he said oh yes ok . he did not even know my name at this stage i had to ask if he could look up my account to see if i owed anything this month and after i gave him my name he hung up ..

Chloedancer · 10-04-2013 9:29am

My bill from February was due to be paid on the 21st March. I tried to pay on 15th but couldn't get in. I got a statement with late fees which put me over my limit so I also got overlimit fee. I rang them this morning and was told it was my own fault as I didn't pay the February bill. I said that I had tried to pay but couldn't get in and the only reply I could get was the system was working fine in February. I tried to explain that the payment was due on the 21st and I had been trying to make it from the 15th and he just kept repeating that the system was working fine in February and I hadn't paid so it was my fault?
Now the site won't let me log in again

crashu2 · 10-04-2013 9:40am

Hi

FYI

i contacted avant card today to get a new card and pin issued as i have not used my card in a long while and its out of date,i was told that they will not issue any new cards and once the card is gone out of date thats it and once my balance of 300 owed is cleared thats it ,i have currently a limit of 4k,the girl told me that i will have to make a new application but then states that they are not issueing any new facilities, what a joke ,just wondered was any one else aware of this situation ,once your existing card is gone out of date they will not issue new ones and once your balance is clear they will not renew without you reapplying but unbelievably they are not aacepting any new applications

Ciarrai76 · 10-04-2013 10:47am

I rang just now to have the rudest staff member, who kept talking over me & when I asked for a manager as she was being so rude & talking to me like I was an idiot, telling me I was not able to change my direct debit date, even though they had changed it on me!!!
She hung up on me as I asked her to stop talking over me & that I know when my payment date was & they changed it on me! I can't get back through now, I am fuming!!!

Edited to add that I got back through, and spoke to a VERY nice guy, who was able to help me, did everything slowly & explained what he was doing. Didn't talk over me, listened to my problem and he was able to change the DD date for me & we agreed on a different date. Unfortunately as the guy last month didn't do it correctly, it will come out on the wrong date this month (have to deal with it!), but he has sorted it now AND given me a goodwill credit back of the interest charged on the March statement! He couldn't see who I spoke to on last call for some reason (I though they record all call details on computer a/cs?), but he said she shouldn't have hung up on me etc. I wish I remembered her name, but I forgot to write down & she hung up so quick that I was so taken aback I couldn't think straight! Cheeky cow!
hopefully this is end of it now, and hopefully I get accepted for a new card so I can LEAVE this stupid company. I do feel sorry for the staff, but they have to understand how frustrating it is for a customer to be trying to deal with an idiotic company like this!

SteM · 10-04-2013 1:30pm

I've had to call them twice since the switchover and the blokes that I've gotten through to were both nice as pie, never on hold for more that 2 minutes. I always try and treat the CS guys with respect, ask for their name and use it a lot during the call etc. They're just people paid to do a job and it's not their fault that this changeover has not been smooth for a lot of people, that's upper management's fault.

The first issue was the week before last and I was promised a call back because they had to go off and check something and I got a call back within 10 minutes. The second time I was on to them was today about something that they were able to sort straight away. I asked today when the transactions would be avialable online and the CS rep said they hoped that functionality would be available by the end of the week. We'll see.

Paulw · 10-04-2013 2:38pm

Paulw wrote: »

I'm on holidays in the US. Before coming here I called and notified them that I would be in the US, and I was told that it was now flagged on my card and I should have no issues at all.

Today, in a shop, I had my card declined. Thankfully, one of the staff was a relative, so after a few long phone calls, they were able to accept my card. :mad:

I am fuming now. :mad:

I phoned this morning. Eventually got through to a nice girl, after a 10 min hold. You could tell from the sound of her voice that she was not happy and that was even before I explained my problem.

She checked my account and verified that it was marked as blocked by the fraud dept, even though it was clearly marked on my account that I would be in the US now. She had no idea why.

But, she unblocked my card and said it should be ok now.

I am still not happy. Never a single issue when it was MBNA, but now, it's nothing but problems. At this rate, they will be out of business very quickly.

Ciarrai76 · 10-04-2013 5:10pm

Paulw wrote: »

I phoned this morning. Eventually got through to a nice girl, after a 10 min hold. You could tell from the sound of her voice that she was not happy and that was even before I explained my problem.

She checked my account and verified that it was marked as blocked by the fraud dept, even though it was clearly marked on my account that I would be in the US now. She had no idea why.

But, she unblocked my card and said it should be ok now.

I am still not happy. Never a single issue when it was MBNA, but now, it's nothing but problems. At this rate, they will be out of business very quickly.

unfortunately that is probably what will happen after all. No business can survive running a business the way they are right now. I'm amazed at how bad it is! I hope to God I get accepted for a new card so I can go!

Thraxen · 10-04-2013 5:42pm

Ciarrai76 wrote: »

I rang just now to have the rudest staff member, who kept talking over me & when I asked for a manager as she was being so rude & talking to me like I was an idiot, telling me I was not able to change my direct debit date, even though they had changed it on me!!!
She hung up on me as I asked her to stop talking over me & that I know when my payment date was & they changed it on me! I can't get back through now, I am fuming!!!

Edited to add that I got back through, and spoke to a VERY nice guy, who was able to help me, did everything slowly & explained what he was doing. Didn't talk over me, listened to my problem and he was able to change the DD date for me & we agreed on a different date. Unfortunately as the guy last month didn't do it correctly, it will come out on the wrong date this month (have to deal with it!), but he has sorted it now AND given me a goodwill credit back of the interest charged on the March statement! He couldn't see who I spoke to on last call for some reason (I though they record all call details on computer a/cs?), but he said she shouldn't have hung up on me etc. I wish I remembered her name, but I forgot to write down & she hung up so quick that I was so taken aback I couldn't think straight! Cheeky cow!
hopefully this is end of it now, and hopefully I get accepted for a new card so I can LEAVE this stupid company. I do feel sorry for the staff, but they have to understand how frustrating it is for a customer to be trying to deal with an idiotic company like this!

Always record your calls yourself! Honestly tis the only way to get any form of recourse when the lie and act rudely. I had one the other day lie to me, she said she didn't so I just replayed the clip :P she was just like... ah... ah... well I ... ah...

Ciarrai76 · 10-04-2013 5:50pm

Thraxen wrote: »

Always record your calls yourself! Honestly tis the only way to get any form of recourse when the lie and act rudely. I had one the other day lie to me, she said she didn't so I just replayed the clip :P she was just like... ah... ah... well I ... ah...

good tip!

Thraxen · 10-04-2013 5:54pm

Ciarrai76 wrote: »

good tip!

Tis great fun when they try and lie to cover their asses. They get away with changing their stories to much. I have got into recording all my phone calls to banks, cards and anything where what they say must be accountable really.

b1964 · 10-04-2013 9:36pm

cant log into my account tonight ,is anyone else having a problem logging into there accounts.
this company are an absolute disaster.

omahaid · 10-04-2013 9:40pm

Nope, just logged on there.

AlmostQuick · 10-04-2013 9:41pm

b1964 wrote: »

cant log into my account tonight ,is anyone else having a problem logging into there accounts.
this company are an absolute disaster.

Same here, can't log in either.

Thraxen · 10-04-2013 9:41pm

b1964 wrote: »

cant log into my account tonight ,is anyone else having a problem logging into there accounts.
this company are an absolute disaster.

Works fine for me. Try using another internet browser. I found chrome is being a right pain in the ass lately.

Solair · 10-04-2013 9:43pm

Thraxen wrote: »

Works fine for me. Try using another internet browser. I found chrome is being a right pain in the ass lately.

works for me in Chrome 27 (Mac OS X)

Red About Town · 10-04-2013 10:13pm

Thraxen wrote: »

Always record your calls yourself! Honestly tis the only way to get any form of recourse when the lie and act rudely. I had one the other day lie to me, she said she didn't so I just replayed the clip :P she was just like... ah... ah... well I ... ah...

Don't you need to ask someone's permission to record them?

KoolKid · 10-04-2013 11:54pm

I just registered the wife's card now without any problems.

nadalm · 11-04-2013 7:03am

Does anyone know if payments via the old methods will reach new system. I made a payment from my bank account using the old MBNA details last week and still not showing on account! Will it automatically be transferred on to avant card or do I have to set up new payment details??

ncmc · 11-04-2013 10:47am

nadalm wrote: »

Does anyone know if payments via the old methods will reach new system. I made a payment from my bank account using the old MBNA details last week and still not showing on account! Will it automatically be transferred on to avant card or do I have to set up new payment details??

The account details for Avant Card are the same as MBNA, so you're payment should go through ok. I paid via EFT a couple of weeks ago and it went through.

The lack of recent and pending transactions is beyond a joke at this stage, how long does it take to get this sorted, it's going on weeks at this stage.

AvantCard - MBNA

Comments