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[MERGED] Retailer Discussion Thread

  • 04-04-2008 8:07pm
    #1
    -Al-
    Registered Users Posts: 705 ✭✭✭


    Hey guys, Im going to order a screen, tv card and 5.1 sound system form ebuyer, I set up an account online but will phone them in before hand to make sure its all ok with the phone number / fake post code you need to enter. Anyway all items are in stock, whats the usual postage time for them to get here?
    Tagged:


«134567…23

Comments

  • #2
    Dman001
    Registered Users, Registered Users 2 Posts: 5,534 ✭✭✭Dman001


    Website says 2-3 days. http://www.ebuyer.com/special/1293


  • #3
    -Al-
    Registered Users Posts: 705 ✭✭✭-Al-


    websites say alot of things :D

    I was just wondering if anyone had any 1st hand experience with them to get an idea, when I go to the order screen it gives me thursday 10th april but that could mean anything, just don't want to order from them to save some money and end up waiting 2 weeks to get it


  • #4
    butts
    Registered Users, Registered Users 2 Posts: 509 ✭✭✭butts


    Should have your stuff within 5 or 6 working days. I ordered using google checkout as this avoided any security check. Also, when some people here on boards rang them, they encountered sales staff who were adamant that ebuyer did not deliver to Ireland.


  • #5
    -Al-
    Registered Users Posts: 705 ✭✭✭-Al-


    I never used google checkout before, is it straighfoward? they said I could use paypal if it was verified but from paypal tell me I need to be in the uk to verify it.

    What post code did you us for google checkout? i reied their REP 123 but says isnt valid.


  • #6
    butts
    Registered Users, Registered Users 2 Posts: 509 ✭✭✭butts


    You just need a gmail email account to setup google checkout.

    See more info about using ebuyer in the following thread:

    http://www.boards.ie/vbulletin/showthread.php?t=2055216425


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  • #7
    OmegaRed
    Registered Users Posts: 1,055 ✭✭✭OmegaRed


    -Al- wrote: »
    I never used google checkout before, is it straighfoward? they said I could use paypal if it was verified but from paypal tell me I need to be in the uk to verify it.

    What post code did you us for google checkout? i reied their REP 123 but says isnt valid.

    I too am having dificulty setting up an account. It won't take my obile number no matter how many formats I try and aslo says that my post code is invalid.

    What did you guys eneter for these two fields?


  • #8
    butts
    Registered Users, Registered Users 2 Posts: 509 ✭✭✭butts


    OmegaRed, is it the ebuyer account you are having problems with, or the google checkout account.

    If its ebuyer, remember for the postcode use REP123 (with no spaces) and for the phone number use 3531xxxxxxx (where xxxxxxx is any 7 digit number, but if you have a Dublin landline number use that). All this info is in the link to the thread giving in my previous post.

    I can't remember having any problems with google checkout.


  • #9
    OmegaRed
    Registered Users Posts: 1,055 ✭✭✭OmegaRed


    butts wrote: »
    OmegaRed, is it the ebuyer account you are having problems with, or the google checkout account.

    If its ebuyer, remember for the postcode use REP123 (with no spaces) and for the phone number use 3531xxxxxxx (where xxxxxxx is any 7 digit number, but if you have a Dublin landline number use that). All this info is in the link to the thread giving in my previous post.

    I can't remember having any problems with google checkout.

    Cheers mate, will use that instead. Thanks!


  • #10
    -Al-
    Registered Users Posts: 705 ✭✭✭-Al-


    I think I used my correct phone number but added a 0 to the start so it had the same about of digits as a uk number seemed to work.

    My order was declined due the uk credit card thing, so went for google checkout, I was trying to use the REP123 post code with google checkout which wouldnt work. I tried some other alternatives but it wouldnt go through so I eventually gave up. I was saving more money with them but with all the hassle in actually getting the order accepted I just gave up and went with a company that was a little more expensive but was an easy order.


  • #11
    butts
    Registered Users, Registered Users 2 Posts: 509 ✭✭✭butts


    With google checkout I was able to leave the ZIP field blank. I suspect that this was because I had set the location to Ireland.


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  • #12
    -Al-
    Registered Users Posts: 705 ✭✭✭-Al-


    ah ok, never even thought to do that. Thought ebuyer would throw a hissy fit. Don't mind though goods are on the way from pixmania.


  • #13
    hideous ape
    Registered Users, Registered Users 2 Posts: 339 ✭✭hideous ape


    Anyone ever order from these guys?

    http://www2.computeruniverse.net/

    They seem to accept Credit card and Paypal, if Hardwareversand.de accepted credit card or paypal I would use them. Don't have time to get to the bank on weekdays. Germans can be very strange when it comes to business! How any e-tailer can run without CC or Paypal is beyond me.

    Did up a spec the other day and I would save €180 by ordering from Hardwareversand instead of Komplett. I'm done ordering from Komplett anymore. Any opinions on Computeruniverse.net?


    Regards,
    hideous.ape


  • #14
    extra-ordinary_
    Registered Users, Registered Users 2 Posts: 1,768 ✭✭✭extra-ordinary_


    Only dealings I've had is I ordered an item with them and then cancelled the order after the item had shipped. I rang them up and managed to get the parcel stopped before it left Germany, but I still got charged delivery - which was expected anyway. Their range and prices are good, and their postal rate of ~ €16 when paying by PayPal is both competitive and convenient.


  • #15
    Alpha1.2
    Registered Users Posts: 43 ✭Alpha1.2


    hardwareversand.de

    Prices: best I've seen around.

    Range: spoilt for choice.

    Payment: is a pain, bank transfer only which takes about 5 working days to get there (non-express)

    Customer service: is mediocre - average of 20 hours for a reply to an email (I sent about 5). One email completely in German, one email showed they didn't understand what they said. I guess thats to be expected, site seems more geared towards germans. I have read other people on here having difficulty aswell.

    Shipping: 30eur flat rate. Not so great if you are only buying one small thing. But fantastic if you are buying alot. I got PC, 22"monitor, 5.1 speaker system, keyboard $ mouse for 30eur.
    Ships DHL but DHL germany is special in that it is actually their equivalent of An Post. Tracking only goes so far as to say 'Arrived in Destination Country'. No tracking after that. The Hardwareversand site was able to tell me that the package was in the local distribution centre though. I rang DHL Ireland and they said that they should be able to track even without number, but system was down at that time :( Total time for stuff to arrive at my door from time of making the bank transfer online? 10 working days (5 for money to get there, 5 for delivery).

    Build Quality: TBA

    Would reccomend, but ONLY order things that are in stock.
    Overall score: 7/10


  • #16
    pogcica
    Registered Users, Registered Users 2 Posts: 213 ✭✭pogcica


    hideous ape wrote:
    Anyone ever order from these guys?

    http://www2.computeruniverse.net/

    They seem to accept Credit card and Paypal, if Hardwareversand.de accepted credit card or paypal I would use them. Don't have time to get to the bank on weekdays. Germans can be very strange when it comes to business! How any e-tailer can run without CC or Paypal is beyond me.

    Did up a spec the other day and I would save €180 by ordering from Hardwareversand instead of Komplett. I'm done ordering from Komplett anymore. Any opinions on Computeruniverse.net?


    Regards,
    hideous.ape

    I have used them because they take Paypal,they are not as cheap as HWV tho

    They were also quite quick with delivery,overall i was happy with them


  • #17
    savemejebus
    Registered Users, Registered Users 2 Posts: 4,570 ✭✭✭savemejebus


    ordered from them no problem and paid with paypal. however if you're ordering choose ups shipping. it took almost 3 weeks for me to get my stuff using their postal option. Plus you can't track it...


  • #18
    AtomicHorror
    Registered Users, Registered Users 2 Posts: 5,888 ✭✭✭AtomicHorror


    Having something of an ongoing nightmare with Hardwareversand.de
    Well I'm not quite sure what to make of these guys at this point...

    Ordered a rig (with assembly) on the 23rd of April.

    My payment was confirmed on the 24th.

    I was aware that some items might require a wait for delivery so I wasn't too surprised when they emailed me on the 26th to inform me that they were waiting for the motherboard to be delivered and that my order would be dispatched as soon as this arrived.

    Since I figured they would need some leeway time (I ordered an out of stock part), I waited. The motherboard delivery day (30th) came and went without word.

    On the 6th of May, after 10 days of silence, I emailed the company looking for an update and was informed that they were now awaiting delivery of the CPU (they stated it as being "still" out of stock but I can't remember if it was out of stock at the time I ordered). They suggested that I change my order to the tray version of the CPU (a bit more expensive) and a third party fan. The tray version was also out of stock but more regularly delivered. I replied immediately and said that if the price difference was not significant (I was chancing my arm that they might do me a deal there) that I would change my order. I also asked if any other components were at this point pending delivery.

    On the 9th of May the company replied and informed me of the price difference between the CPUs. They also stated that my order was otherwise complete. I took this to mean that assembly would happen as soon as the last parts were ordered. I checked the websites stocks and was delighted to find that the tray CPU was now in stock. I picked out a 3rd party CPU fan (also in stock) and immediately provided both catalog numbers to the company asking them to bill me for any price difference and provide any needed reference numbers. There was no reply to this email.

    Four days later (and 21 days after my order) and having heard nothing more, I emailed the company for an update.

    Day 22. Hardwareversand customer services replied to me, once again stating that the CPU in my original order is not in stock and once again suggesting that I instead order the tray version. It's possible that the email contained other information, but it's hard for me to tell as they felt it was appropriate to write in German. I replied (in English along with a request in German for them to respond only in English) stating for the second time that I would like them to change the order as suggested and bill me.

    Day 23. Hardwareversand replied to my email today (thankfully in English) stating that my order could not yet be assembled because I'd neglected to order a case. A quick look at my order history on their website shows that the case is the second item on the order list and that it is still in stock. I pointed this out.

    Some have suggested that I phone up so I may try and do that today. That said, I don't have a landline so I'm not relishing an international call using my mobile.


  • #19
    Call Me Jimmy
    Registered Users, Registered Users 2 Posts: 8,449 ✭✭✭Call Me Jimmy


    Guys my ma is at the bank and they're saying the need the address of the company (not just the bank) to send it off and I wanna make sure that this is the right one:

    hardwareversand.de GmbH
    Daimlerweg 4
    59519 Möhnesee
    Germany (<--- i'm assuming)


    and did anyone else have to give the address of the company? Seems unnessecary.


  • #20
    AtomicHorror
    Registered Users, Registered Users 2 Posts: 5,888 ✭✭✭AtomicHorror


    Call Me Jimmy wrote: »
    Guys my ma is at the bank and they're saying the need the address of the company (not just the bank) to send it off and I wanna make sure that this is the right one:

    hardwareversand.de GmbH
    Daimlerweg 4
    59519 Möhnesee
    Germany (<--- i'm assuming)


    and did anyone else have to give the address of the company? Seems unnessecary.

    Looks right. I think I did have to give the name at least, maybe the address. If they're asking for it just go with it.


  • #21
    Call Me Jimmy
    Registered Users, Registered Users 2 Posts: 8,449 ✭✭✭Call Me Jimmy


    K thanks. Although I've noticed that one or two items say Ready For Dispatch (1 article remaining) which can't be good :(


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  • #22
    AtomicHorror
    Registered Users, Registered Users 2 Posts: 5,888 ✭✭✭AtomicHorror


    Call Me Jimmy wrote: »
    K thanks. Although I've noticed that one or two items say Ready For Dispatch (1 article remaining) which can't be good :(

    There's a good chance that either your order was received before that listing or that you'll get the last remaining item. Depends how much business they do I guess. If it's still listed that way now that your order is sent in, I'd say it doesn't include whatever they've put aside for you.

    That said I have been having horrible trouble with these guys. Fingers crossed for you.


  • #23
    requiem1
    Registered Users, Registered Users 2 Posts: 611 ✭✭✭requiem1


    just got a classic line from dabs.ie when i was talking to a customer service rep. I said can i get store credit for my faulty item and the person told me that dabs doesn't adhere to consumer law!!! sorry what??
    What a nightmare:rolleyes:


  • #24
    AtomicHorror
    Registered Users, Registered Users 2 Posts: 5,888 ✭✭✭AtomicHorror


    requiem1 wrote: »
    I said can i get store credit for my faulty item and the person told me that dabs doesn't adhere to consumer law!!!

    Jesus. I'm somewhat unsurprised to read that Dabs.com was purchased by BT some two years ago. I guess Dabs must have inherited the BT support staff work ethic.

    I have been trying to cancel my BT broadband account for several weeks now, to limited effect.


  • #25
    Alpha1.2
    Registered Users Posts: 43 ✭Alpha1.2


    AtomicHorror wrote: »
    I have been trying to cancel my BT broadband account for several weeks now, to limited effect.

    Is it direct debit? Just stop it and if they hassle you for money, just say "what? but I cancelled my account!"

    Oh and requiem1, I was curious about this so I went on their chat facility...
    Susan 1108: Good evening, how can I help you?
    Customer: Does dabs adhere to consumer law?
    Susan 1108: Yes we would adhere to the consumer law
    Customer: Ok, can you give me a reference number for this chat?
    Susan 1108: You can use incident reference 139876317.
    Customer: Thank you very much Susan that is all spacer.gif

    Don't know if that helps.


  • #26
    Alpha1.2
    Registered Users Posts: 43 ✭Alpha1.2


    Oh and OmegaRed, If it's not too late (would have posted earlier if not for the mytsterious case of the missing thread in the night), my packages came at 3:30. It depends where you live on the route of the DHL vans. I'm in Deansgrange(ish stalkers stay away*).



    *unless you're a bangin hot babe. If you are, my mobile is 087 5318008**

    **+1 point if you get the joke


  • #27
    extra-ordinary_
    Registered Users, Registered Users 2 Posts: 1,768 ✭✭✭extra-ordinary_


    Komplett:
    Item arrived wrongly advertised on their website.
    Dropped the item off at their depot 30/05/08
    Defective item received email 8/05/08
    My card credited 9/05/08
    It was omly afterwards I thought - why didn't I get refunded the shipping cost and why didn't they come and collect the item?



    Dabs.ie
    Item arrived DOA
    Item collected form my home 2/05/08
    Replacement authorised email 8/05/08 - I didn't want a replacement but I didn't read the email until it had already shipped. I was going to refuse the delivery but I missed the courier - and he left it with my neighbour. Contacted 'Chat' immediately, RMA instantly authorised - item is now being collected at my choice this Monday 19/05/08.

    I like elara.ie for the odd few things as their prices can be comparable and you can collect from their warehouse and so pay no shipping cost - handy if you live in Dublin.


  • #28
    AtomicHorror
    Registered Users, Registered Users 2 Posts: 5,888 ✭✭✭AtomicHorror


    Alpha1.2 wrote: »
    Is it direct debit? Just stop it and if they hassle you for money, just say "what? but I cancelled my account!

    Planning to do just that but I think we owe them one final bill that's actually valid. Given thier tendency (I hear) to continue charging after cancellation and given that they charged me for several weeks prior to sending me an ADSL modem (and outright lied about its dispatch date twice)- I will most certainly be doing as you suggest :o


  • #29
    requiem1
    Registered Users, Registered Users 2 Posts: 611 ✭✭✭requiem1


    Alpha1.2 wrote: »
    Is it direct debit? Just stop it and if they hassle you for money, just say "what? but I cancelled my account!"

    Oh and requiem1, I was curious about this so I went on their chat facility...
    Susan 1108: Good evening, how can I help you?
    Customer: Does dabs adhere to consumer law?
    Susan 1108: Yes we would adhere to the consumer law
    Customer: Ok, can you give me a reference number for this chat?
    Susan 1108: You can use incident reference 139876317.
    Customer: Thank you very much Susan that is all spacer.gif

    Don't know if that helps.

    I had AMER 115 I think, I'll check the log i saved when I get home but I knew they had to just thought it was funny that they would say it to me, given they could get nailed in the small claims court for saying something like that.:D


  • #30
    Dartz
    Registered Users, Registered Users 2 Posts: 4,395 ✭✭✭Dartz


    I have an aversion to online purchases. Don't ask why, just know that I do. I just won't do it unless there's no other option. I do prefer the security and speed of buying things over the counter.

    Anyway who are the best 'over the counter' hardware shops in Dublin? I know of Peats and Maplin, both are a short walk from my home, and a shorter bus journey...

    Anyway, are there any others who would have a good range, or good price?


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  • #31
    Alpha1.2
    Registered Users Posts: 43 ✭Alpha1.2


    Over the counter? Jaysus. I suppose I would prefer it but if you really want choice then alot of the time there's 'no other option' in Ireland! But I suppose I wouldn't even know. All I can think of is Peats, Maplin and PC World. Even PC world which is huge has nowhere near the range of what I would like. I know there is one or two tiny Pc places in town, but they are pretty small so I wouldn't expect much (never been inside though).


  • #32
    Fnz
    Registered Users, Registered Users 2 Posts: 2,848 ✭✭✭Fnz


    extra-ordinary_ wrote: »
    I like elara.ie for the odd few things as their prices can be comparable and you can collect from their warehouse and so pay no shipping cost - handy if you live in Dublin.

    Unfortunately, they couldn't match Dabs' price for a monitor I'm considering. They were willing to knock a couple of quid of their price but they were still a bit dearer. I may still buy it from Elara for ease of return in case of problems.


  • #33
    TerrorFirmer
    Closed Accounts Posts: 29,930 ✭✭✭✭TerrorFirmer


    I'm amazed lately at how companies like Elara and Dabs have matched and surpassed Komplett in general. I got my 2nd 512mb GTS for 190 inc delivery off Elara, that's as good as HWV's best price inc delivery and substanially cheaper then Komplett.

    Also, saw misco.ie for the first time a few days ago, some decent prices on there as well!

    I've used Pixmania a few times but their customer service is the worst I've ever seen. Great prices for a real budget builder though. An alright looking large case+480w PSU for 30 euro! :D


  • #34
    AtomicHorror
    Registered Users, Registered Users 2 Posts: 5,888 ✭✭✭AtomicHorror


    AtomicHorror wrote: »
    Having something of an ongoing nightmare with Hardwareversand.de

    Quote:
    Well I'm not quite sure what to make of these guys at this point...

    Ordered a rig (with assembly) on the 23rd of April.

    My payment was confirmed on the 24th.

    I was aware that some items might require a wait for delivery so I wasn't too surprised when they emailed me on the 26th to inform me that they were waiting for the motherboard to be delivered and that my order would be dispatched as soon as this arrived.

    Since I figured they would need some leeway time (I ordered an out of stock part), I waited. The motherboard delivery day (30th) came and went without word.

    On the 6th of May, after 10 days of silence, I emailed the company looking for an update and was informed that they were now awaiting delivery of the CPU (they stated it as being "still" out of stock but I can't remember if it was out of stock at the time I ordered). They suggested that I change my order to the tray version of the CPU (a bit more expensive) and a third party fan. The tray version was also out of stock but more regularly delivered. I replied immediately and said that if the price difference was not significant (I was chancing my arm that they might do me a deal there) that I would change my order. I also asked if any other components were at this point pending delivery.

    On the 9th of May the company replied and informed me of the price difference between the CPUs. They also stated that my order was otherwise complete. I took this to mean that assembly would happen as soon as the last parts were ordered. I checked the websites stocks and was delighted to find that the tray CPU was now in stock. I picked out a 3rd party CPU fan (also in stock) and immediately provided both catalog numbers to the company asking them to bill me for any price difference and provide any needed reference numbers. There was no reply to this email.

    Four days later (and 21 days after my order) and having heard nothing more, I emailed the company for an update.

    Day 22. Hardwareversand customer services replied to me, once again stating that the CPU in my original order is not in stock and once again suggesting that I instead order the tray version. It's possible that the email contained other information, but it's hard for me to tell as they felt it was appropriate to write in German. I replied (in English along with a request in German for them to respond only in English) stating for the second time that I would like them to change the order as suggested and bill me.
    Day 23. Hardwareversand replied to my email today (thankfully in English) stating that my order could not yet be assembled because I'd neglected to order a case. A quick look at my order history on their website shows that the case is the second item on the order list and that it is still in stock. I pointed this out.

    So on May 15 I sent an email looking for an update. I also, to be on the safe side, re-sent my entire order list complete with the items updated as I'd confirmed twice previously. Today I received an email from Hardwareversand informing me that the CPU I originally ordered was out of stock (as they had already twice informed me) and suggesting that I change my order to the tray version (as they had already suggested twice and as I had confirmed twice already).

    So we're now going round in circles. I've dealt with four different customer service reps, none of whom seem to read back through the email history, none of whom seem to communicate with each other and one of whom decided to respond to an English email in German.

    It is now 27 days since I ordered and gave the company over 2000 euros. My PC has not yet even been built. So, my provisional review of Hardwareversand.de (unless something utterly astounding happens today) is that they are the worst computer hardware company that I have ever dealt with.


  • #35
    AtomicHorror
    Registered Users, Registered Users 2 Posts: 5,888 ✭✭✭AtomicHorror


    Day 31... This week I requested a callback from Hardwareversand (twice) and rang them myself at one point. I only have a mobile phone so when I was put on hold I figured I better hang up. Emailed them several times looking for confirmation that the changes I'd now requested three times had been made. I got no answer at all until I threatened to cancel my order and get a refund. This prompted them to confirm that my order had been changed and that a small price difference would be refunded to me. Finally.

    Sadly, the following day they emailed to inform me that the fan that I'd requested, which had been in stock the three times I'd previously asked for it, was now out of stock. Delivery of said fan will occur on Tuesday.

    I'd cancel and demand a refund but I shudder to imagine the cluster**** of ineptitiude that this would prompt.


  • #36
    joker77
    Registered Users, Registered Users 2 Posts: 4,111 ✭✭✭joker77


    Hi, just wanted to post up a bit of positive feedback after getting my build from Komplett last month.

    Here is the build:

    KOMPLETT Intel Gamer ATI
    Antec Solo Miditower
    Corsair Powersupply 550W Bulk
    Gigabyte GA-EP35C-DS3R
    Intel Core 2 Quad Q6600 2.4GHz
    OCZ Gold XTC DDR2 PC6400 4096MB KIT,#w/two 2048MB PC6400 XTC, CL5-5-5-15
    Club3D Radeon HD2600PRO 512MB, GDDR2
    2 x Samsung SpinPoint T166 500GB SATA2 16MB 7200RPM
    NEC DVD±RW burner AD-7200S, 20x, SATA
    PC with no operating system
    Logitech Cordless Desktop EX110
    Logitech QuickCam PRO 9000 Webcam

    The build arrived quick enough after ordering, the communication with Komplett on their forum here was good, and overall I'm a satisfied customer. The build itself is great, the Antec Solo case is very quiet with the noise dampening, and Quad Core Q6600 with 4Gbs RAM is great for running Vista.

    Fingers crossed that my good experience with Komplett keeps up


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  • #37
    TerrorFirmer
    Closed Accounts Posts: 29,930 ✭✭✭✭TerrorFirmer


    So so you know, all retailer feedback and Q&A is moved to this thread :)


  • #38
    zilog_jones
    Registered Users, Registered Users 2 Posts: 6,638 ✭✭✭zilog_jones


    AtomicHorror wrote: »
    ...
    Sounds like you chose the option for them to build the PC for you? Maybe that's where the problem lies...


  • #39
    blackgold>>
    Closed Accounts Posts: 852 ✭✭✭blackgold>>


    No his problem was he ordered parts 3 times when the parts where not in stock 3 times .
    And the fact he was to lazy to ring them, instead choosing to email them for about 4 weeks.
    Zzz Germans are not incompetent.


  • #40
    lol5605
    Registered Users, Registered Users 2 Posts: 178 ✭✭lol5605


    Hey there a friend of mine got a new computer there about 2 weeks ago, he got it from a UK site based in Jersey, that island to the south I think, anywho he's on holidays for 2 weeks now and I wont have contact with him, he got a great deal, question is - anyone know the name of this site?

    Thanks.


  • #41
    AtomicHorror
    Registered Users, Registered Users 2 Posts: 5,888 ✭✭✭AtomicHorror


    blackgold>> wrote: »
    No his problem was he ordered parts 3 times when the parts where not in stock 3 times .

    I ordered 1 out of stock part 1 time, which I was happy to wait for.
    blackgold>> wrote: »
    And the fact he was to lazy to ring them, instead choosing to email them for about 4 weeks.

    Well I don't have a landline (or an understanding boss at work) but I did ring Germany on my mobile a couple of weeks ago. I was put on hold so I elected instead to register for a call back. Did this twice, in fact. Never did get that call. That aside, given the cost of what could be quite a long international call, and the money spent on the order, is it totally unreasonable to expect a computer company to be able to deliver customer service via the internet?

    Not quite sure why you are so determined to paint me as being at fault here blackgold. I'd appreciate less of the personal shots, I'm not here for a slagging match.


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  • #42
    AtomicHorror
    Registered Users, Registered Users 2 Posts: 5,888 ✭✭✭AtomicHorror


    zilog_jones wrote: »
    Sounds like you chose the option for them to build the PC for you? Maybe that's where the problem lies...

    Once the parts had all come in the build and dispatch happened within 24 hours. Since they'd have held back dispatch until the order was full anyway, I don't think the assembly was a bottleneck.


  • #43
    AtomicHorror
    Registered Users, Registered Users 2 Posts: 5,888 ✭✭✭AtomicHorror


    joker77 wrote: »
    Fingers crossed that my good experience with Komplett keeps up

    Ordered loads of stuff from them a few years back- built at least 2 PCs from it all. All pretty much without a hitch. Think I had 1 order from them go a bit odd but this was more than outweighed by their willingness to sort out returns with no hassle.


  • #44
    Gadgetman496
    Registered Users, Registered Users 2 Posts: 8,408 ✭✭✭Gadgetman496


    hideous ape wrote: »
    Anyone ever order from these guys?

    http://www2.computeruniverse.net/

    They seem to accept Credit card and Paypal, if Hardwareversand.de accepted credit card or paypal I would use them. Don't have time to get to the bank on weekdays. Germans can be very strange when it comes to business! How any e-tailer can run without CC or Paypal is beyond me.

    Did up a spec the other day and I would save €180 by ordering from Hardwareversand instead of Komplett. I'm done ordering from Komplett anymore. Any opinions on Computeruniverse.net?


    Regards,
    hideous.ape

    Did you run with computeruniverse.net?

    How did you get on?

    -

    "Everybody is a genius. But if you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid."



  • #45
    hideous ape
    Registered Users, Registered Users 2 Posts: 339 ✭✭hideous ape


    Had to put the PC Build on hold, due to job hunting.
    Just got a job in Apple the other day so now I'm thinking of getting a MacBook Pro for music production and build a PC for games,etc.
    Bye bye paychecks...oh dear:)

    Just waiting on the new ATI/Nvidia cards before building. Will post if I order from them though.


  • #46
    extra-ordinary_
    Registered Users, Registered Users 2 Posts: 1,768 ✭✭✭extra-ordinary_


    I've placed about fifty orders with komplett.ie.

    I used to get their 'Weekly Offer email' every week - and I could have a look at what they currently had on offer at the time. After a while I found that I really didn't want to be informed of their latest offers and I decided to unsubscribe from the mailing list. This went grand - no more emails.

    Then out of nowhere about 6 months later I start getting these emails again - not requested by me nor with my consent.
    I noticed the emails had started again but didn't think too much about it until today when I tried to unsuscribe from the mailing list. There is a link in the email to your account page where you can 'Manage Mailing Lists'. I clicked on this link and spent 5 minutes examining my account for 'Manage Mailing Lists' to no avail. I then realise it's not there, and I can't unsubscribe from their mailing list without sending them an email. This is really unacceptable.
    I then start to wonder how my email address got back on this mailing list anyway - without my prior permission or consent - especially as I had deliberately removed myself from this list previously. The more I thought about it, the angrier I got about their obvious disregard for my privacy.

    Does anyone else consider this over aggressive marketing or am I over-reacting?


  • #47
    icecube
    Closed Accounts Posts: 14 ✭icecube


    you are over reacting imo
    Database failures are quite common on websites(Ive ran a few database websites and i know)
    So a day or so after the unsubscription you put in the database could of crashed and they could of used a backup from before you unsubscribed.
    Its not as if companies are looking to force their newsletters on you, atleast i hope not


  • #48
    Shiny
    Registered Users, Registered Users 2 Posts: 2,259 ✭✭✭Shiny


    In fairness you are over-reacting.

    Its not as if they leaked your email address to a spam list or something.
    Just send them the email to be unsubscribed and then thats it?

    For 6 months at least.:pac:


  • #49
    AtomicHorror
    Registered Users, Registered Users 2 Posts: 5,888 ✭✭✭AtomicHorror


    So my system arrived on Friday. Having had a few days with it I can now give my review...

    hardwareversand.de

    Prices: Very low, have yet to see cheaper for most of the parts I ordered.

    Range: Very wide, with most items in stock at any given time.

    Payment: International bank transfer only. Very awkward and unless you go for an express payment (about €20 extra) it'll take several days to go through.

    Customer service: Variable but not good. An out of stock motherboard caused a delay that they dealt with just fine. However, a shipping delay on the CPU created a mess that involved about 20 emails and 5 different reps over the course of 35 days. Response time was sometimes as much as a week. Reps did not seem to be aware of each other's prior interaction with me. At the rep's suggestion I made multiple requests to change the order which failed until I threatened to cancel my order and obtain a refund. One email was responded to in German with no translation. Attempts to get a telephone callback via the company website failed to work.

    Shipping: €30flat rate with DHL.de. For the volume of parts ordered, this is excellent. Tracking only works within Germany though. It is however possible to contact DHL Ireland for information. An unfortunate hitch arose as Hardwareversand formatted my address very strangely (Apartment Building, Apartment Complex, Number, Town, County) and did not give DHL a contact phone number for me. This resulted in the packages failing to deliver until I contacted DHL after 6 days to find out what had happened.

    Build Quality: Exactly as ordered with no obvious damage to any parts with the exception of some minor dents in the cooling fins on the CPU fan. System performance is excellent. Software install seems flawless with fully up to date hardware drivers and firmware having been downloaded during the install.

    In conclusion, I'm not sure I can recommend the company. It ultimately comes down to whether the saving you make is worth the risk of delays and difficult customer service interaction. Total time from ordering to unboxing in my apartment: 44 days

    Overall score: 5/10


  • #50
    Raiser
    Registered Users, Registered Users 2 Posts: 4,929 ✭✭✭Raiser


    extra-ordinary_ wrote: »
    I've placed about fifty orders with komplett.ie.

    I used to get their 'Weekly Offer email' every week - and I could have a look at what they currently had on offer at the time. After a while I found that I really didn't want to be informed of their latest offers and I decided to unsubscribe from the mailing list. This went grand - no more emails.

    Then out of nowhere about 6 months later I start getting these emails again - not requested by me nor with my consent.
    I noticed the emails had started again but didn't think too much about it until today when I tried to unsuscribe from the mailing list. There is a link in the email to your account page where you can 'Manage Mailing Lists'. I clicked on this link and spent 5 minutes examining my account for 'Manage Mailing Lists' to no avail. I then realise it's not there, and I can't unsubscribe from their mailing list without sending them an email. This is really unacceptable.
    I then start to wonder how my email address got back on this mailing list anyway - without my prior permission or consent - especially as I had deliberately removed myself from this list previously. The more I thought about it, the angrier I got about their obvious disregard for my privacy.

    Does anyone else consider this over aggressive marketing or am I over-reacting?

    I am willing to take up arms to support your struggle.

    /God help you should anything serious ever happen in your life. Seriously.


  • #51
    mike65
    Closed Accounts Posts: 88,972 ✭✭✭✭mike65


    They've got easily the best price I've found so far for an epson scanner that I'm after, anyone bought from them?

    Mike.


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